AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/25/2018

"It's a "Lemon" - not in a good way"

0/5

What do you like best about Pike13?

The integration with Mailchimp works very well. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I found the Pike13 to be like a team of used car salespeople. Once they made the sale, there was zero ownership taken for the "lemon" which was sold.

There were common-sense features missing. For example: there is no indication that a client is new when they are signing in.

There was no ownership taken for false promises made. For example: I was told there was ClassPass integration, but once we were finishing the onboarding process, I was told it was no longer available. After contacting ClassPass directly, I was told the integration was never offered to begin with. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Be careful what you sign up for. I discovered several important features were missing once we signed the contract. One of which was promised to me before I signed up. They deflected the blame and the isses are still unresolved. If you find them at fault for anything, there will be zero ownership taken, only excuses, and no compensation. Proceed with cation. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

It is a little cheaper than Mindbody, so we save a few dollars, but as of now, we have lost more than we have saved due to the lack of peripheral features. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/16/2019

"good!"

4.5/5

What do you like best about Pike13?

It is very user friendly and functional for all its intended purposes. I have never been confused with the software and it always gets the job done. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I do not strongly dislike anything about Pike. Not sure how it could be made better. Maybe more visual aids? Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/5/2019

"Good"

3.5/5

What do you like best about Pike13?

I like the color scheme, font, and it works on my phone. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Flipping between days on the calendar is not easy and designed poorly. Sorry. Review collected by and hosted on G2.com.

CF

Carol F.

Manager & Head Climbing Instructor

Sports

Small-Business (50 or fewer emp.)

6/22/2018

"Does it's job, but not well. "

2.5/5

What do you like best about Pike13?

I've been able to find a work-around for most issues. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I have to implement work arounds for most every thing I want to implement. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Make sure Pike13 fits what you need and isn't telling you it'll be a good fit when it's not made for your business. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We use Pike 13 for our clients to sign in to various programs we offer, manage client accounts and waivers, receive payment for services, and post online our product offerings. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/4/2018

"Easy to use and not too many extra features that distract"

4/5

What do you like best about Pike13?

I like the simplicity of it. It is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

i dislike that i have to add a client to the system if i check them out for an item. unless i just dont know how to check out a "walk in " Review collected by and hosted on G2.com.

JE

Justin E.

Guitar and Piano Instructor

Music

Small-Business (50 or fewer emp.)

5/1/2018

"Good solution for billing and scheduling..."

2.5/5

What do you like best about Pike13?

The ability to automate billing and scheduling from the same platform. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

After a few years of use, I’d still like to see Pike13 become more intuitive and increase the user’s ability to customize the experience for clients. The software can be a bit rigid. Review collected by and hosted on G2.com.

DM

Danielle M.

Director Of Operations

Small-Business (50 or fewer emp.)

10/31/2017

"Great for Appointment Management"

4/5

What do you like best about Pike13?

We use Pike13 (formerly known as FrontDesk HQ) for the appointment functionality. You can easily customize the look of your site. The client experience is good. Easy to use. Great support, when needed. I like the auto-email functionality. Handles all of the confirmations and receipts. You can easily customize them to your needs. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The reporting is not as intuitive as I would like. The learning curve on the admin/staff end is a bit higher in my experience. Takes some reps to understand how to set up different product and appointment types. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Definitely a great product. If you are looking for a gym management or appointment software solution, I highly suggest giving this a go. Their support team is very responsive. You will have a good looking site with easy to use functionality for the consumer. Expect a slight learning curve when it comes to setting everything up. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We needed a software to manage appointments for our body composition tests as our current CRM did not have the capability. After the initial set-up, the system pretty much manages itself. Clients can easily create accounts, book appointments, and purchase sessions on their own. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/23/2018

"Good starter software"

3.5/5

What do you like best about Pike13?

We use this at a gym I work at of about 200 members. It works pretty well and is easy to maneuver. Some things seem a little tedious but overall it does its job. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Not able to plan out memberships plan months in advance. Only for the next month. Review collected by and hosted on G2.com.

LJ

Lauren J.

Delivery Consultant

Computer Software

Small-Business (50 or fewer emp.)

1/19/2018

"Great system for business"

3.5/5

What do you like best about Pike13?

Easy sign on process for members. Good calendar function for assigned tasks. Easy member information screens. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

A little clunky and not exactly intuitive at first. Review collected by and hosted on G2.com.

KB

Kt B.

Inventory Associate

Small-Business (50 or fewer emp.)

4/25/2017

"Best Service for Studios/Gyms"

5/5

What do you like best about Pike13?

Front Desk is a reliable and easy to use scheduling software that makes taking payments so much easier than Mindbody. Keeping in contact with classes is easier, and can be done directly through FrontDesk and not through an additional mail client.

They are also quick to reply to questions, and are always interested in hearing about ways to have their software work better. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The ONLY thing I dislike about Front Desk is that clients cannot checkout with more than one item in their carts. This means multiple checkout tickets and just extra work for the client. They hope to fix this soon though. Review collected by and hosted on G2.com.