--- title: Pike13 Reviews meta_title: 'Pike13 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Pike13 works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 48 scale: '5' date_modified: '2026-08-07' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Pike13 Reviews **Vendor:** Pike13 **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 3.6/5.0 **Total Reviews:** 48 ## About Pike13 Pike13 software is built for gyms and fitness studios, music and swim schools, education centers and other businesses that run on a class- or appointment- based model. The software helps business owners and their staff manage schedules and enrollments, billing and payroll, client information and more. The intuitive, mobile-friendly Pike13 interface helps business owners and their staff spend less time struggling with administration and more time with clients. Free mobile apps simplify schedule and client management, as well as streamline the check-in process. Automated, targeted reporting helps business owners measure the health of their business and focus on the information they need to know to make data-driven business decisions. Pike13 customer service un-matched. Each new Pike13 customer is assigned a dedicated onboarding specialist to help guide software setup. The rockstar Pike13 customer care team regularly goes above and beyond to assist with customer questions. ## Pike13 Reviews ### 1. Required before but migrated when I had the chance **Rating:** 0.0/5.0 stars **Reviewed by:** Amy P. | Founder and CEO, Primary/Secondary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Pike13?** It is calendar driven and easy to create classes. I like that it automatically assigns qr codes to people. **What do you dislike about Pike13?** Buggy and inconsistent. The billing process is painful. It doesn’t invoice your customers just automatically bills them and you have to be very careful about who is going to get charged which is hidden unless you check each family individually. The system doesn’t automatically prorate or let you apply discounts like multi class or sibling easily. It is also hard to have multiple account managers for a class. They let you store notes on sessions but you can’t pull this data out of the system. Very buggy and support can be obnoxious and condescending. It is also expensive for what it is. **Recommendations to others considering Pike13:** I do not recommend. There are better calendar tools that let customers request makeups, trials, and drop and enroll easily. These other tools also have better ledger and invoicing creating a clear paper trail and can automatically calculate sibling discounts and multi class discounts using a table and can also prorate automatically. And these other tools offer all that and are cheaper! **What problems is Pike13 solving and how is that benefiting you?** I used this software for a year to schedule classes. I was constantly frustrated by its bugs and limitations. It was so difficult to do many things like get a simple class roster. Once I left the franchise, I was able to switch to kids activity management software which had more functionality that I needed like printing rosters or contacting the parents in a class. **Official Response from Cindy Schneider:** > Hi Amy, I am sorry to hear that your experience over the last year with Pike13 has been unpleasant. It is our hope that our software makes managing the business easier and allows our customers to focus on what matters, your clients. As a result, we focused on automatic payment processing and opted not to support manual invoicing. We appreciate your honest feedback and input and hope that your experience with your new provider will be better aligned with your business needs. Thank you, Cindy Schneider Director of Customer Success ### 2. Avoid **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Pike13?** Sales: They are definitely ready to take your credit card. They definitely want to rush you into on boarding so don’t take your time to get your items together. Once the sale has been finished they don’t care about the clients - like a car salesman! Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. **What do you dislike about Pike13?** Overpromised and underdelivered. Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get. **Recommendations to others considering Pike13:** Avoid. There are better solutions out there with better customer service. **What problems is Pike13 solving and how is that benefiting you?** I was using Square Appointments and they raised their rates. Pike13 had more features at the time too. ### 3. It's a "Lemon" - not in a good way **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Pike13?** The integration with Mailchimp works very well. **What do you dislike about Pike13?** I found the Pike13 to be like a team of used car salespeople. Once they made the sale, there was zero ownership taken for the "lemon" which was sold. There were common-sense features missing. For example: there is no indication that a client is new when they are signing in. There was no ownership taken for false promises made. For example: I was told there was ClassPass integration, but once we were finishing the onboarding process, I was told it was no longer available. After contacting ClassPass directly, I was told the integration was never offered to begin with. **Recommendations to others considering Pike13:** Be careful what you sign up for. I discovered several important features were missing once we signed the contract. One of which was promised to me before I signed up. They deflected the blame and the isses are still unresolved. If you find them at fault for anything, there will be zero ownership taken, only excuses, and no compensation. Proceed with cation. **What problems is Pike13 solving and how is that benefiting you?** It is a little cheaper than Mindbody, so we save a few dollars, but as of now, we have lost more than we have saved due to the lack of peripheral features. ### 4. Examine Other Alternatives Before Purchasing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2016 **What do you like best about Pike13?** We've been using Front Desk for almost 3 years, as it was chosen by our corporate franchise. Initially, it showed promise. In the last 12 months the functionality has decreased and utility for the business person who wants quick insights into the health of their business has diminished to almost zero. Check out competitors. This platform is heading in the complete wrong direction. They are slow to implement changes that will help our business and after more than 2 years, still have not fixed identified problems that are core business processes. Don't believe me? What Database system combines first and last name into one field in reports - when the data is captured separately on the back end? Just one very simple example of how this software fails to think about the end user. You can put a lot of data in, but good luck getting it out. **What do you dislike about Pike13?** Dashboards are not very useful (data can't be modified to suit a range). Front Desk has removed our ability to run reports with totals - yes calculated TOTALS for most items. Including Financials. You need to export almost everything to excel to have calculations - note, we used to have these reports. Batch reporting. You forgot to approve an entry in payroll? Overpaid for a lesson that didn't happen. You will need to wait over ONE HOUR before you can get a new report. Notes - you cannot report on any of the notes you keep for your clients. We've asked many, many times. Cancellations - you cannot report on clients who have cancelled appointments. Any notes you may have left with that appointment will DISAPPEAR if you remove an item from the schedule. There are so many issues, and we are concerned the company is headed in the complete wrong direction. **Recommendations to others considering Pike13:** See above, enter with caution. **What problems is Pike13 solving and how is that benefiting you?** We use this for our core business. Scheduling, CRM, Sales. It takes our team hours and ours of QA and requests for help to deal with issues. We do not trust the data, the system has a lot of bugs, and it's got so many limitations, we do more workarounds than you should have to with a proper system. It seems that the help team is excited by workarounds and not interested in fixing root problems. Note, if you are an international user - you will have limited functionality with respect to processing options, but Front Desk is uninterested in discounting their fees. ### 5. Sooo many errors **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2016 **What do you like best about Pike13?** The user interface is excellent! It has a clean design. This software looks so promising but I know all too well that when you go live before your product is live there is no going back. **What do you dislike about Pike13?** Error Glitch Error Client complaints The fact that is has ruined my life for the past few months. **Recommendations to others considering Pike13:** Don't do it **What problems is Pike13 solving and how is that benefiting you?** We offer solutions to various small businesses from martial arts schools to crossfit boxes. This is suppose to help scheduling and billing, but it takes a full time position just to manage this software. If they had fixed all of the issues before release I think it would be great.... But I think it is too late. How will they ever solve all the issues while their site is live? ## Pike13 Discussions - [Customer Support](https://www.g2.com/discussions/customer-support-5e472bb3-3e77-4fd0-8601-1cfd56cf2e55) - 1 comment, 1 upvote - [14-day free trial](https://www.g2.com/discussions/14-day-free-trial) - 1 comment, 1 upvote - [Client Data Migration and Implementation](https://www.g2.com/discussions/client-data-migration-and-implementation) - 1 comment, 1 upvote - [View Pike13 pricing details and edition comparison](https://www.g2.com/products/pike13/reviews?filters%5Bnps_score%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A56%3A59+-0500&secure%5Bsession_id%5D=e9c92e7a-7445-4c83-872a-bf7eae387b28&secure%5Btoken%5D=d84e350f66791407eb0884c3d4b43b68f1f624f363dd79c200cdd83e6b1ac11d&format=llm_user) ## Pike13 Features **Additional Functionality** - Recurring/Subscription Billing - Payment Processing - Access Controls/Permissions - Automated Scheduling - Customer Database - Generative AI - SMS Messaging - Wait List Management - Member Communication - Website Integration - Third-Party Integrations - Communication Management - Registration Management - Employee Management - Customizable Forms - Activity Tracking - Billing & Invoicing - Client Portal - API - Facility Scheduling - AI Copilot - Marketing Automation - Booking Management - Electronic Payments - Customizable Templates - Multi-Location - Client Management - Customer Accounts - Attendance Management - Self Check-In/Check-Out - Email Marketing - Reminders - Calendar Management - Contract/License Management - Instructor Management - Membership Management - Activity Dashboard - Class Management - Inventory Management - Discount Management - Attendance Tracking - Online Booking - Lead Generation - Customizable Branding - Event Management - Reporting & Statistics **Business Administration** - Website Builder - Marketing Tools - Payment Gateway - Messaging - E-Signature - Customizable Forms **Platform Basics** - Performance - Reporting - Interoperability - Class Scheduling - Swim Meet Coordination - Safety Administration - Member Management - Pool Management - Automated Scheduling - Event Management - Communication Management - Inventory Management - Email Management - Employee Management - Booking Management - Registration Management - Calendar Management - Wait List Management - Student Management **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking - Automated Scheduling - Facility Scheduling - Event Scheduling **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Billing & Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing - Calendar Management - Booking Management - Class Management - Costume Management - Client Management - Inventory Management - Event Management - Discount Management - Recurring/Subscription Billing - Attendance Management - Task Management - Membership Management - Registration Management - Appointment Management **Training Tools** - Goal Tracking - Automated Scheduling - Reporting - Goal Setting/Tracking - Certification Tracking - Appointment Scheduling - Activity Tracking **Platform Additional Functionality** - Messaging - Mobility - Cloud - On-Premise - Activity Dashboard - Task Management - Online Payments - SMS Messaging - Staff Management - Team Management **Administration** - Customer Database - Online Portal - Payments - Member Communication - Marketing Tools - Email Marketing - Student Management - Client Portal **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events - Facility Scheduling **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Website Integration - Social Media Integration **Additional Functionality** - Website Integration - Registration Management - Customer Accounts - Belt Ranking Classification - SMS Messaging - Reminders - Calendar Management - Class Management - For Martial Arts - Attendance Management - Client Management - Alerts/Notifications - Reporting & Statistics - Inventory Management - Contract/License Management - Event Calendar - Customizable Reports - Template Management - Recurring/Subscription Billing - Customizable Branding - Real-Time Reporting - Customizable Templates - Multi-Location - Instructor Management - Online Registration - Generative AI - Social Media Integration - AI Copilot - Customizable Forms - Point of Sale (POS) - Email Reminders - Billing & Invoicing - API - Transaction History - Activity Dashboard - Credit Card Processing - Booking Management - Email Management - Employee Management - Event Management **Facility Management - Gym Management** - Scheduling & Reservations - Payroll - Group Scheduling - Facility Scheduling - Class Scheduling **Additional Functionality** - Dashboard - Public Portal - Payment Integrations - Utilization and Reporting - Third-Party Integrations - Self Service Portal - Parent Portal - Multiple User Accounts - Alerts/Notifications - Skills Tracking - Credit Card Processing - Billing & Invoicing - Member Accounts - Data Import/Export - Access Controls/Permissions - AI Copilot - Attendance Tracking - Customizable Forms - Online Registration - Reporting & Statistics - Collaboration Tools - Reminders - Sales Reports - Mobile Alerts - Event Calendar - Generative AI - Email Marketing - Customer Database - Transaction History - Multi-Location - API **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Exercise Library - Secure Login - Recurring/Subscription Billing - Activity Dashboard - Client Portal - Client Profiles - Nutrition Program - Billing & Invoicing - Customizable Templates - Generative AI - Fitness Assessments - AI Copilot - Customizable Reports - Calendar Sync - Employee Management - Reporting & Statistics - Client Management - Mobile App - Reminders - Commenting/Notes - Hybrid Trainer - Transaction History - eCommerce Management - In-person Trainer - Online Trainer - Gamification - Appointment Management - Customizable Branding - Payment Processing - Multi-Location - Calendar Management - API **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards - Activity Dashboard - Customizable Reports **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Additional Functionality** - Marketing Automation - Fitness Plan - Customer Database - Mobile Booking - Point of Sale (POS) - SMS Messaging - Push Notifications - Online Booking - CRM - AI Copilot - Access Controls/Permissions - Reporting/Analytics - For Gyms - Customer Engagement - Payment Processing - Mobile Access - Generative AI - Online Registration - Class Registration - Multi-Location - Customizable Templates - Alerts/Notifications - Rewards Program - Online Payments - Customizable Forms - For Yoga/Pilates Studios - Reminders - Reporting & Statistics - Credit Card Processing - Event Calendar - Mobile Alerts - API - Data Import/Export - Customizable Branding **Additional Functionality** - Activity Dashboard - Third-Party Integrations - Online Registration - Reporting/Analytics - For Dance Studios - AI Copilot - Multi-Location - Customizable Branding - Online Payments - Credit Card Processing - Point of Sale (POS) - Attendance Tracking - Customizable Reports - Generative AI - API - Reminders - SMS Messaging - Customizable Forms - Alerts/Notifications - Customer Database - Customizable Templates - Marketing Automation - Rewards Program - For Yoga/Pilates Studios - Reporting & Statistics - Event Calendar - Mobile Alerts - Data Import/Export - Website Integration - Social Media Integration - Online Booking **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools - Registration Management - Attendance Management - Waiver Management - Membership Management - Community Management - Booking Management - Instructor Management - Visitor Management - Calendar Management - Staff Management - Email Campaign Management - Client Portal - Attendance Tracking - Event Management - Discount Management - Appointment Management - Client Management - Capacity Management - Self Service Portal ## Top Pike13 Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (501 reviews) - [Virtuagym](https://www.g2.com/products/virtuagym/reviews) - 4.4/5.0 (53 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews)