---
title: Pigeon Business Reviews
meta_title: 'Pigeon Business Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Pigeon Business works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Pigeon Business Reviews
**Vendor:** Pigeon Platform  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)
## About Pigeon Business
Pigeon is the only customer service platform you need to wow your customers. Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for your customers to interact with your business in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights. Core features include: Live Chat with Customers, Group Chat, Forwarding, Internal Chats, Case Notes and Management, Archiving, Real-time Announcements, Contact Directory, Analytics/Ratings, Notifications, Appointments, Web, App






- [View Pigeon Business pricing details and edition comparison](https://www.g2.com/products/pigeon-business/reviews?open_modal_url=%2Fproducts%2Fpigeon-business%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fpigeon-business%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A27%3A47+-0500&secure%5Bsession_id%5D=4d9b39b6-5e54-4dd4-ac27-6e7f7ce1978b&secure%5Btoken%5D=5b45d554b38bbe5578b72d061b8272402acfda35565a600457ffe53dfe99d881&format=llm_user)

## Pigeon Business Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Pigeon Business Alternatives
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  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)