We have been using Picus BAS solution for some time now and I have to admit it is very useful to manage, navigate and work in our daily needs. It has seamlessly integrated with out infrastructure and we get results with all necessary details from the simulations. Implementing Picus in our infrastructure was very easy as we had all necessary documentation and support from their side. Picus has provided us with very helpful information as the results from the simulations regarding detection and coverage assessments and also it was a huge aid for the threat intelligence team in regards of the threat landscape development and it has become a part of our daily operations that we frequently use. In addition, Picus has an excellent customer support where the team is always more than willing to help with any issues we faced so far. Both in technical terms and finding the solution of the issue, but also resolving the issue in a timely manner. In general I would say Picus Security is a very customer oriented company that takes clients needs and requests into consideration, and constantly tries to improve the platform with features and additions to improve their products. Review collected by and hosted on G2.com.
Not much can be mentioned on "disliking" about Picus. There were some cases where we faced some issues regarding the integration that was failing and didn't provide the needed results (although this cannot be blamed entirely on Picus, since the integrations are 3rd party, and both ends needs to work). Another point to mention, were times when we discovered some minor bugs that affected the operational part of the platform. Finally, in some occasions we noticed Picus was updating their documentation in their knowledge base and we weren't informed. That resulted in affecting our experience in our operations since some requirements were changing. Despite these, in all cases, the support team was really quick to reply and resolve the issue providing excellent technical support and communicating until the issue was resolved. Review collected by and hosted on G2.com.
