Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/31/2022

"Phreesia is AMAZING!"

5/5

What do you like best about Phreesia?

Contactless check in, insurance eligibility Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Sometimes technical support can take awhile Review collected by and hosted on G2.com.

CI

Chukwudi I.

Webmaster

Small-Business (50 or fewer emp.)

1/29/2022

"Not Just Useless: Detrimental"

0/5

What do you like best about Phreesia?

That it's easy to end your use of this product because it does not deeply integrate with your workflow. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Not only was this product not helpful to our practice in improving patient care, but years after severing our relationship with this company, they began calling us again, demanding to speak to supervisors and a member of their staff who has never been to our practice left a negative review on Google because we eventually hung up on one of their calls. A relationship with this company won't just be unhelpful: it can be detrimental to your business. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/28/2021

"Phreesia adds a lot of value to a medical practice's workflow"

4.5/5

What do you like best about Phreesia?

When we signed on with Phreesia, we could not have asked for more friendly account reps - from sales, to implementation, to support - all great people, all willing to help accommodate our workflow and how the Phreesia services fit Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

The web UI is sometimes a little slow to load, but other than that, the service has definitely improved and streamlined our workflow Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/13/2021

"Secure payment gateway for Healthcare sector"

5/5

What do you like best about Phreesia?

This tool is user friendly while validating patient payment. Easy steps need to follow while searching patient intake Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

While searching payments sometimes it gets hang. Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

Best tool for patient intake in Healthcare organisations. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

In Healthcare organisation we need to work on patient payment and for that it is necessary to verify payment mode and validate that payment, so by using phreesia we can easily verify patient genuine payment. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

10/19/2021

"When it works it’s great. Bug fixes would be greatly appreciated"

2.5/5

What do you like best about Phreesia?

Communicates with the insurance relatively quickly to show what is and is not active. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

That it's not contracted with more insurance types so show active. I would like to see an option per facility that they can enter in what insurances they do and do not take Review collected by and hosted on G2.com.

GS

Gretchen S.

Front Office Manager

Mid-Market (51-1000 emp.)

12/23/2019

"Outgoing Front Office Manager"

5/5

What do you like best about Phreesia?

The ease of use with the dashboard has given Front Office staff and Billing real time tools to obtain accurate information to "get it right the first time" when attaching insurance to services. Working with Phreesia far exceeded our expectations - they were able to make changes quickly and have been true partners to our organization Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Not a huge issue, but we had asked about this shortly after implementation when we had a user in error logged in as someone else who had jumped in to work at a station and we noted a user could be logged in multiple times in multiple places. We would like to have controls which would only permit the user to log in 1 x and not be able to go over to another workstation and log in a second time - permitting them to be logged in two places. For example with our EMR we are able to have it "force out" the log in on the other workstation if the team member logs in from another workstation to prevent multiple log in per user at any one time. If that was corrected - we are not aware of it and missed it. Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

Build your in-house project team to include a front line member of the Billing Team in addition to Population Health, Front Office and Clinical. In reality it was our Billing Team who had the most radical change to their process and having a solution focused Billing Team member in the work-group ensured we asked the right questions. We also made sure to incorporate the feedback from our Front Office team and patients early in the implementation and optimization period to modify workflow when they suggested changes that made the process better. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

New Patient forms/experience, PHQ2/7 consistency based upon visit type, more accurate insurance/collections, overall patient satisfaction, policy transparency Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

3/2/2020

"Increased speeds and collections"

5/5

What do you like best about Phreesia?

The check in time has been significantly reduced. Prior to Phreesia, there were constant complaints from the providers about the delays in check in. With Phreesia, I haven't heard any complaints about that. We increased our collections as well. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

I wish more information would transfer over into our EHR. This would reduce errors in data entry. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

We always had a problem with call offs and vacations with our front desk staff. Now that we have Phreesia, we haven't felt the stress of that anymore. We have a mechanism for more oversight of metrics of our front desk staff. We also have loved the use of the Phreesia surveys for insight from our patients.

Also, our payment plans were out of control. People would have $5 a month payment plans or plans that lasted well beyond an appropriate time. Phreesia levels the playing field allowing everyone to have access to the same predetermined guidelines for implementing a payment plan. It also allows the patient to make the decision on payment plan terms as well. Review collected by and hosted on G2.com.

SO

Sarah O.

Small-Business (50 or fewer emp.)

3/5/2020

"Phreesia is life changing for a medical practice"

5/5

What do you like best about Phreesia?

Benefits eligibility and pre-visit check in Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Payment plans do not transfer into Centricity Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Insurance questions are easier to answer at the front desk and the check in process is more efficient because the patient has more control to change their demographic information. There are countless benefits to having Phreesia but the main benefit our practice has found is insurance eligibility and being able to pull that information on every patient we have scheduled. Review collected by and hosted on G2.com.

CS

Cherice S.

Front Desk Staff- Thimble Shoals Family Medicine

Mid-Market (51-1000 emp.)

7/20/2019

"The Phreesia Experience "

5/5

What do you like best about Phreesia?

You are able to set up a payment plan for the patient Or the patient can set up the payment plan when they pre register For a doctor's appointment as well as the patient being able to a screenshot Their insurance card and uploading it to the system instead of the doctor's office scanning the card in. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

There are really no downsides when it comes to using Phreesia. I love using the system at Work because it makes checking in a lot easier. Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

Phreesia is an easy healthcare system to use in the office. It makes checking in patients a lot easier as well as you are able to give the patients an opportunity to pre-register for their appointment and pay their co-pay instead of waiting to come in the office. What I like about Pheesia is that it gives the patient an opportunity to set up a payment plan according to how long they want to make payments to pay their balances off. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

I haven't really came across any problems using phreesia but the benefits I have realize is that when a email or text message is sent out it makes it easier for the patient if they have multiple balances in different offices they can set up a payment plan according to how much they want taking off their credit card each month and the payment is automatically take it out Review collected by and hosted on G2.com.

KS

Karen S.

Small-Business (50 or fewer emp.)

3/5/2020

"Great Customer Service"

4.5/5

What do you like best about Phreesia?

Good communication if they are having issues. Any issues with customer service are responded to quickly and usually fixed the same day. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

No complaints with the product or the team. It would be nice to see better integration of clinical information with our emr but from what I understand those issues are not on the Phreesia side. Review collected by and hosted on G2.com.