--- title: Phreesia Reviews meta\_title: 'Phreesia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Phreesia works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### Phreesia Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. [(8 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967846&qs=pros-and-cons#reviews) Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. [(6 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967865&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. [(4 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967814&qs=pros-and-cons#reviews) Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. [(4 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967828&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037000&qs=pros-and-cons#reviews) Users note a **steep learning curve** for new features and training that could be more structured and cohesive. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2036999&qs=pros-and-cons#reviews) Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967863&qs=pros-and-cons#reviews) Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967834&qs=pros-and-cons#reviews) Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. [(2 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967841&qs=pros-and-cons#reviews) Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. [(2 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Phreesia ##### 1. Ease of Use Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. [ See 8 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967846&qs=pros-and-cons#reviews) See Related User Reviews ![Karen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen H.") KH Karen H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Patient Process with Ease of Use" What do you like about Phreesia? I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you like about Phreesia? I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access c ##### 2. Time-saving Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. [ See 6 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967865&qs=pros-and-cons#reviews) See Related User Reviews ![Karen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen H.") KH Karen H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Patient Process with Ease of Use" What do you like about Phreesia? I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ##### 3. Customer Support Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. [ See 4 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967814&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good Experience" What do you like about Phreesia? The Phreesia staff are knowledgeable, professional, and pleasant to work with. They know the product well and are very adept at problem-solving and he ##### 4. Features Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. [ See 4 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967828&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig TV Tara V. Small-Business (50 or fewer emp.) 5.0/5 "Wonderful support team" What do you like about Phreesia? Streamline checkin experience for all of our patients and front desk staff. The check in process is very easy to use even for our older and techically ##### 5. Efficiency Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037000&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you like about Phreesia? I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access c ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ### 5 Cons or Disadvantages of Phreesia ##### 1. Learning Curve Users note a **steep learning curve** for new features and training that could be more structured and cohesive. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2036999&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you dislike about Phreesia? I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or off ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo ##### 2. Technical Issues Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good Experience" What do you dislike about Phreesia? Two major dislikes: \* Having all fields from the new patient intake and return visit forms discretely written back to the corresponding fields in the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Phressia Review" What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the ##### 3. Training Deficiency Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967834&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo MS Markeysha S. Small-Business (50 or fewer emp.) 5.0/5 "TOMAGWA Ministries Review" What do you dislike about Phreesia? Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements ##### 4. Difficult Setup Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. [ See 2 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967841&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you dislike about Phreesia? I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or off ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Phressia Review" What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the ##### 5. Insufficient Guidance Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. [ See 2 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037009&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo MS Markeysha S. Small-Business (50 or fewer emp.) 5.0/5 "TOMAGWA Ministries Review" What do you dislike about Phreesia? Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements ## Top-Rated Alternatives [ ![Luma Health](https://images.g2crowd.com/uploads/product/hd_favicon/3de399aee762161e0d1d991d08df1cab/luma-health.svg "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ ![Solutionreach](https://images.g2crowd.com/uploads/product/hd_favicon/acbbbfea6ed9fc6c2400e1b2335818b5/solutionreach.svg "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/phreesia/competitors/alternatives) ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. Practice Manager Medical Practice Small-Business (50 or fewer emp.) 7/5/2017 "Practice Manager" 4.5/5 What do you like best about Phreesia? Ability to interface with EMR. Improve collections in all aspects for patient collections. Verify patient insurance at time of service. Capture patient updates to demographics and certain clinical info electronically reducing paper. Ability for patients to preregister prior to appointments reducing time in office. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Would like the ability to update the pads without a cost. Wish all insurance plans could do electronic eligibility and could get very detailed info on procedures or could have chat with insurance carriers on specific procedures. Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: Love the product and support. Has helped our practice stay on top of items with the reporting that drills down each item Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Increased collections on copay and past due balances. Less paper and stress at the front desk. Took front desk people out of the collection process conversation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer R.") JR Jennifer R. Practice Administrator Medical Practice Small-Business (50 or fewer emp.) 7/5/2017 "Challenging but good" 4/5 What do you like best about Phreesia? I love the automatic process for the front desk staff. Review collected by and hosted on G2.com. What do you dislike about Phreesia? It has been a challenge getting our patients to use the boards. We tend to have an older demographic in our specialty. Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: It is hard getting your front office staff on board when you have an older demographic of patients. Get your front office staffs feedback and change your interviews to make the process easier for them and your patients. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Not have to ask a patient for money in a packed waiting room. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer Lauren M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer Lauren M.") JM Jennifer Lauren M. Digital Media/Managing Editor Small-Business (50 or fewer emp.) 10/2/2017 "Phreesia is a breesia" 4/5 What do you like best about Phreesia? ease of access. it allows patients to be in control of inputting data which frees up some of my time. Review collected by and hosted on G2.com. What do you dislike about Phreesia? it is difficult for older users to understand sometimes Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? less physical paper wotk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rainer J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rainer J.") RJ Rainer J. PM Administrator Hospital & Health Care Mid-Market (51-1000 emp.) 7/5/2017 "Support and implementation has always been the best and prompt." 5/5 What do you like best about Phreesia? When I place a support call or have a question someone will always get back with me and follow up afterwards very quickly. Review collected by and hosted on G2.com. What do you dislike about Phreesia? I would like for the system to acknowledge the patients in PM the same time and not at 12:00 for all Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: This product would be beneficial to any medical facility. It takes a lot of pressure off of the front staff/registration. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Our demographics and revenue in patient pays/copays have improved tremendously. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lesa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lesa D.") LD Lesa D. Operations Manager Hospital & Health Care Small-Business (50 or fewer emp.) 7/5/2017 "Awesome products " 4.5/5 What do you like best about Phreesia? Mobile check in is a great feature for our parents with multiple children to complete the check in process at home is a time saver. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Not having the ability to send new patient interviews outside of the "scheduled" runs Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Collections are higher Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Medical Billing](https://www.g2.com/categories/medical-billing)[Clinical Documentation](https://www.g2.com/categories/clinical-documentation)[Revenue Cycle Management](https://www.g2.com/categories/revenue-cycle-management)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[Referral Management](https://www.g2.com/categories/referral-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which managed IoT services vendors provide responsive customer support during critical production incidents?](https://www.g2.com/discussions/which-managed-iot-services-vendors-provide-responsive-customer-support-during-critical-production-incidents)[Is a paid BIM objects platform worth it for a small architecture firm?](https://www.g2.com/discussions/is-a-paid-bim-objects-platform-worth-it-for-a-small-architecture-firm)[Is a dedicated digital communications governance platform worth it for a mid-size financial services firm?](https://www.g2.com/discussions/is-a-dedicated-digital-communications-governance-platform-worth-it-for-a-mid-size-financial-services-firm) [What is the best academic scheduling software for managing courses across multiple departments and campus locations?](https://www.g2.com/discussions/what-is-the-best-academic-scheduling-software-for-managing-courses-across-multiple-departments-and-campus-locations)[What is the easiest software for creating and managing work instructions for factory floor teams where the workers are not particularly tech-savvy?](https://www.g2.com/discussions/what-is-the-easiest-software-for-creating-and-managing-work-instructions-for-factory-floor-teams-where-the-workers-are-not-particularly-tech-savvy)[Pros and Cons Details](https://www.g2.com/products/phreesia/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)