--- title: Phreesia Reviews meta\_title: 'Phreesia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Phreesia works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### Phreesia Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. [(8 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967846&qs=pros-and-cons#reviews) Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. [(6 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967865&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. [(4 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967814&qs=pros-and-cons#reviews) Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. [(4 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967828&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037000&qs=pros-and-cons#reviews) Users note a **steep learning curve** for new features and training that could be more structured and cohesive. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2036999&qs=pros-and-cons#reviews) Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967863&qs=pros-and-cons#reviews) Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967834&qs=pros-and-cons#reviews) Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. [(2 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967841&qs=pros-and-cons#reviews) Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. [(2 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Phreesia ##### 1. Ease of Use Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. [ See 8 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967846&qs=pros-and-cons#reviews) See Related User Reviews ![Karen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen H.") KH Karen H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Patient Process with Ease of Use" What do you like about Phreesia? I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you like about Phreesia? I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access c ##### 2. Time-saving Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. [ See 6 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967865&qs=pros-and-cons#reviews) See Related User Reviews ![Karen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen H.") KH Karen H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Patient Process with Ease of Use" What do you like about Phreesia? I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ##### 3. Customer Support Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. [ See 4 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967814&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good Experience" What do you like about Phreesia? The Phreesia staff are knowledgeable, professional, and pleasant to work with. They know the product well and are very adept at problem-solving and he ##### 4. Features Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. [ See 4 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967828&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig TV Tara V. Small-Business (50 or fewer emp.) 5.0/5 "Wonderful support team" What do you like about Phreesia? Streamline checkin experience for all of our patients and front desk staff. The check in process is very easy to use even for our older and techically ##### 5. Efficiency Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037000&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you like about Phreesia? I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access c ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ### 5 Cons or Disadvantages of Phreesia ##### 1. Learning Curve Users note a **steep learning curve** for new features and training that could be more structured and cohesive. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2036999&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you dislike about Phreesia? I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or off ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo ##### 2. Technical Issues Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good Experience" What do you dislike about Phreesia? Two major dislikes: \* Having all fields from the new patient intake and return visit forms discretely written back to the corresponding fields in the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Phressia Review" What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the ##### 3. Training Deficiency Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967834&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo MS Markeysha S. Small-Business (50 or fewer emp.) 5.0/5 "TOMAGWA Ministries Review" What do you dislike about Phreesia? Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements ##### 4. Difficult Setup Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. [ See 2 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967841&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you dislike about Phreesia? I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or off ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Phressia Review" What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the ##### 5. Insufficient Guidance Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. [ See 2 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037009&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo MS Markeysha S. Small-Business (50 or fewer emp.) 5.0/5 "TOMAGWA Ministries Review" What do you dislike about Phreesia? Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements ## Top-Rated Alternatives [ ![Luma Health](https://images.g2crowd.com/uploads/product/hd_favicon/3de399aee762161e0d1d991d08df1cab/luma-health.svg "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ ![Solutionreach](https://images.g2crowd.com/uploads/product/hd_favicon/acbbbfea6ed9fc6c2400e1b2335818b5/solutionreach.svg "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/phreesia/competitors/alternatives) ![Gladys k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladys k.") GK Gladys k. Laboratory Technician Hospital & Health Care Mid-Market (51-1000 emp.) 9/30/2019 "Excellent patients intake platform." 5/5 What do you like best about Phreesia? It automatically loads in my system and my patients are reliable to be seen on time and not have to wait to fit out paperwork. Also I am able to send patients their electronics forms to fill out online before their appointment. Review collected by and hosted on G2.com. What do you dislike about Phreesia? so far I have not experienced any drawback while using this software. Therefore, I recommend this platform as good and great in patient's management. Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: Best benefits are getting the patient back faster, eliminating paperwork to be scanned on the chart. I also like that I can customize my policies to what am getting to my practices. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? This software helps me in the collecting time of service payments and outstanding patient balances without staff intervention. This enable organisation with easy handling and management of patients. Review collected by and hosted on G2.com. Show More 10/2/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/11/2020 "Ease of Implementation" 4/5 What do you like best about Phreesia? Integration with our EHR and implementation. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Recently, we are having issues with our customer service. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Improving POS collections, reducing bad debt. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Laura W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura W.") LW Laura W. Executive Assistant Accounting Mid-Market (51-1000 emp.) 2/17/2019 "Phreesia - working or not?" 4/5 What do you like best about Phreesia? I like that Phreesia makes it easy to accept a patient's payment when they need to check in or check out. One feature we really enjoyed while we used Phreesia was the fact that it could "talk" to our electronic health record, Greenway, and was able to import a patient's copay for that visit. Review collected by and hosted on G2.com. What do you dislike about Phreesia? One thing I disliked was how often Phreesia would crash. This would create major problems and anxiety while we were running a very busy medical office front desk. Another thing I disliked was that often, the information Phreesia displayed for the patient's copay was not correct and current with their insurance provider. Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: Phreesia is a wonderful program when it is completely and fully functioning. It is very easy to use and lets the employee know how much money they need to ask the patient for. Phreesia also lets you verify the patient's insurance and verify their copay or deductible amount prior to their visit. We usually would go through the schedule the day prior. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Phreesia was used as our payment processing system. Benefits were that it was easy to take a patient's payment for their visit no matter what form they were paying with, whether it was check, cash, or credit card. The benefit we enjoyed the most was that Phreesia was integrated with our electronic health record, Greenway, and the prices reflected with in the patient's charts, showing whether they owed money for past or current visits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/19/2019 "Use Difficult for Seniors" 0/5 What do you like best about Phreesia? I can use the device easily. I am 38 yrs. Review collected by and hosted on G2.com. What do you dislike about Phreesia? My dad (82) cant use the device. He is not technically inclined. Even if he was his fingers are too big to use this device. During our visit to this medical office he was asked to get up three separate times to complete the procedure of using this device. My dad has a difficult time standing up from a chair and gets winded walking short distances. Three times he had to get up and down and walk back and forth just to review if the information they already had on file was correct. This device played no role in improving the effiency in this office and compromised the health and comfort of my elderly dad. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? I see opportunities that need to be addressed. It takes just as long (if not twice as long) for the receptionist to explain to the patient what the tablet is, how to use, and why it is necessary than it would take the receptionist to just verify the information herself. This device slows progress in this facility. Half the patients do not have the ability to use this device. I suggest more research to be conducted on who will be using this device and what it will be used for. Does this device improve the efficiency of this type of business and is the purchase of this device worth the job or function it is replacing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AV Amanda V. billing dept mgr Hospital & Health Care Mid-Market (51-1000 emp.) 12/11/2018 "I LOVE PHREESIA! I WOULD WORK FOR THEM IF I COULD!!!" 5/5 What do you like best about Phreesia? I love the ability to make healthcare easy and professional! There are so many features, I am not sure that my office even takes advantage of all that Phreesia has to offer. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Nothing really, everything is amazing! I could see some enhancement requests coming down the line, but everything is great! Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: More EMR's should integrate with Phreesia because it is a great product and offers a lot. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Instead of reading parents handwriting and who gets to complete paperwork, now, everyone does via the pad or previsit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ashley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley S.") AS Ashley S. Office Manager Medical Practice Enterprise (\> 1000 emp.) 11/6/2018 "Phreesia Review" 4.5/5 What do you like best about Phreesia? The patients are given the option to pre-check in prior to their appointment. Review collected by and hosted on G2.com. What do you dislike about Phreesia? There are glitches and sometimes it does not update patients. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? It allows patients to pay balances without us having to ask for them. Review collected by and hosted on G2.com. Show More 11/13/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Judy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Judy S.") JS Judy S. Clinical Support Specialist Medical Practice Mid-Market (51-1000 emp.) 12/17/2018 "Phreesia has ease of use " 3.5/5 What do you like best about Phreesia? Phreesia has ease of use for practice and patients . I have noticed it helps keep patient accounts current and up to date . Review collected by and hosted on G2.com. What do you dislike about Phreesia? Phreesia online check in can be confusing to patients when asking if would like to save a card for payment . Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Phressia has helped keeps monies and patient information up to date Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/15/2018 "Great platform " 4.5/5 What do you like best about Phreesia? I use paresis daily, and I enjoy the easy interface and reporting capabilities Review collected by and hosted on G2.com. What do you dislike about Phreesia? There does seem to be more outages or downtime but overall they are very good about communication and work on getting it back up quickly Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Phreesia solves many problems for us in fact I couldn’t imagine our practice without Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/27/2018 "Phreesia" 4.5/5 What do you like best about Phreesia? Phreesia is a great program for registering patients. It’s a quick and convenient way to have patients check in especially when using the phreesia pads. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Sometimes the information in phreesia can be delayed. The phreesia pads also have issues connecting to networks and sometimes turning on. Using phreesia in a browser works very well. Not much I dislike about phreesia. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? With phreesia there is a quick covient and customizable was for the patient to register and update their information. Easy to use and very user friendly. Review collected by and hosted on G2.com. Show More 9/30/2018 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 1/24/2018 "Did not function as expected. Paid for a year and never used." 0.5/5 What do you like best about Phreesia? Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them. Review collected by and hosted on G2.com. Recommendations to others considering Phreesia: System is good for minimal work (check in and copay), nothing extensive. Make sure this is enough before signing with them. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Phreesia provided good customer service on start up and while trouble shooting implementation. This did drop off however once we realized we couldn't truly implement the product as desired. Review collected by and hosted on G2.com. 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