--- title: Phreesia Reviews meta\_title: 'Phreesia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Phreesia works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### Phreesia Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. [(8 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967846&qs=pros-and-cons#reviews) Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. [(6 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967865&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. [(4 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967814&qs=pros-and-cons#reviews) Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. [(4 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967828&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037000&qs=pros-and-cons#reviews) Users note a **steep learning curve** for new features and training that could be more structured and cohesive. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2036999&qs=pros-and-cons#reviews) Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967863&qs=pros-and-cons#reviews) Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. [(3 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967834&qs=pros-and-cons#reviews) Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. [(2 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967841&qs=pros-and-cons#reviews) Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. [(2 mentions)](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Phreesia ##### 1. Ease of Use Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. [ See 8 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967846&qs=pros-and-cons#reviews) See Related User Reviews ![Karen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen H.") KH Karen H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Patient Process with Ease of Use" What do you like about Phreesia? I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you like about Phreesia? I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access c ##### 2. Time-saving Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. [ See 6 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967865&qs=pros-and-cons#reviews) See Related User Reviews ![Karen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen H.") KH Karen H. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Patient Process with Ease of Use" What do you like about Phreesia? I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ##### 3. Customer Support Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. [ See 4 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967814&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good Experience" What do you like about Phreesia? The Phreesia staff are knowledgeable, professional, and pleasant to work with. They know the product well and are very adept at problem-solving and he ##### 4. Features Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. [ See 4 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967828&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig TV Tara V. Small-Business (50 or fewer emp.) 5.0/5 "Wonderful support team" What do you like about Phreesia? Streamline checkin experience for all of our patients and front desk staff. The check in process is very easy to use even for our older and techically ##### 5. Efficiency Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037000&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you like about Phreesia? I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access c ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you like about Phreesia? Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and hig ### 5 Cons or Disadvantages of Phreesia ##### 1. Learning Curve Users note a **steep learning curve** for new features and training that could be more structured and cohesive. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2036999&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you dislike about Phreesia? I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or off ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo ##### 2. Technical Issues Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good Experience" What do you dislike about Phreesia? Two major dislikes: \* Having all fields from the new patient intake and return visit forms discretely written back to the corresponding fields in the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Phressia Review" What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the ##### 3. Training Deficiency Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. [ See 3 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967834&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo MS Markeysha S. Small-Business (50 or fewer emp.) 5.0/5 "TOMAGWA Ministries Review" What do you dislike about Phreesia? Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements ##### 4. Difficult Setup Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. [ See 2 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=1967841&qs=pros-and-cons#reviews) See Related User Reviews ![Maripat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maripat E.") ME Maripat E. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Remote Work with Ease" What do you dislike about Phreesia? I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or off ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Phressia Review" What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the ##### 5. Insufficient Guidance Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. [ See 2 mentions ](https://www.g2.com/products/phreesia/reviews?filters%5Bsentiment_snippet%5D=2037009&qs=pros-and-cons#reviews) See Related User Reviews ![Sonia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia H.") SH Sonia H. Mid-Market (51-1000 emp.) 5.0/5 "Phreesia platform and the Phreesia Team is Top Notch" What do you dislike about Phreesia? There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief wo MS Markeysha S. Small-Business (50 or fewer emp.) 5.0/5 "TOMAGWA Ministries Review" What do you dislike about Phreesia? Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements ## Top-Rated Alternatives [ ![Luma Health](https://images.g2crowd.com/uploads/product/hd_favicon/3de399aee762161e0d1d991d08df1cab/luma-health.svg "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ ![Solutionreach](https://images.g2crowd.com/uploads/product/hd_favicon/acbbbfea6ed9fc6c2400e1b2335818b5/solutionreach.svg "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/phreesia/competitors/alternatives) ![Tracy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tracy D.") TD Tracy D. Chief Operating Officer Mid-Market (51-1000 emp.) 3/18/2025 "Phreesia has saved us so much time and money!" 4/5 What do you like best about Phreesia? We've been able to reduce our check-in time from 8 minutes to about 3 and 1/2 minutes! Review collected by and hosted on G2.com. What do you dislike about Phreesia? Support is sometimes slow to respond or resolve issues. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Allows us to offer digital intake for our patients and by doing so, reducing staff costs and time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ML Marie L. Dermatologist Small-Business (50 or fewer emp.) 12/26/2024 "Phreesia Is Great!" 5/5 What do you like best about Phreesia? I love the ease of the Self scheduling process. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Forms completed by patient do not automatically get sent to Ema (modernizing medicine), so that increases the amount of time and labor our staff experiences. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? They have solved the problem of patient self scheduling so it's very beneficial for me, as I am seeing more and more patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kiara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiara M.") KM Kiara M. Office Manager Mid-Market (51-1000 emp.) 12/12/2024 "From start to finish, exceptionally well-organized, fantastic communication and an amazing staff." 5/5 What do you like best about Phreesia? The overall communication with the team. Review collected by and hosted on G2.com. What do you dislike about Phreesia? I honestly cannot think of anything negative to say. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? ability to facilitate a quicker check in process for patients. With a new location opening, we will have roughly 30-40 patients checking in each hour, this process will help the front desk staff and patients tremendously. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CE Colette E. Project Manager Mid-Market (51-1000 emp.) 12/16/2024 Guest users or non-business users of the software, not included in G2 scores. "Experience with Phreesia" 3.5/5 What do you like best about Phreesia? The reminders and we are able to push notifications and new patient registration. Review collected by and hosted on G2.com. What do you dislike about Phreesia? The questions for other MD and Dentist. The question for Carespace is confusing for patients as they are not even sure what this means. The insurance section the skip link is hard at times on the Ipad to even skip. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Reminder calls for those that are able to receive reminders. Review collected by and hosted on G2.com. Show More 6/17/2025 Validated ReviewerSource: Organic ![Dan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan J.") DJ Dan J. Practice Manager Small-Business (50 or fewer emp.) 12/11/2024 "Best registration and front desk solution for integration to Veradigm" 5/5 What do you like best about Phreesia? It makes checking E&B's extremely easy and quick Review collected by and hosted on G2.com. What do you dislike about Phreesia? Pictures of ID and Ins cards does not YET integrate to Veradigm but is to soon Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Veradigm PM provides no good patient facing or registration solution and Phreesia seemlessly integrates one with eHR Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CM Christie M. Office Manager Small-Business (50 or fewer emp.) 12/23/2024 "We love how easy phreesia is to work with." 5/5 What do you like best about Phreesia? Phreesaia makes verifying insurance a breeze and our patients love the convience of the system. Review collected by and hosted on G2.com. What do you dislike about Phreesia? Sometimes it doesn't always verify incurances that our patient have. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Currently do not have any issues Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/19/2024 "Phressia Review" 1/5 What do you like best about Phreesia? I did like the patient broadcast messages Review collected by and hosted on G2.com. What do you dislike about Phreesia? It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the dashboard and patient facing. There was no easy way to have chnages made to intake forms and the process was excruciating Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? No longer using Phressia, which is benefitting in itself Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lauren P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren P.") LP Lauren P. Program Director Small-Business (50 or fewer emp.) 11/15/2022 "Overall poor experience" 0/5 What do you like best about Phreesia? Self scheduling more customizable than our EMR options More customization with patient communications Integration of forms with our EMR Review collected by and hosted on G2.com. What do you dislike about Phreesia? Misleading verbiage and vague wording in contract Amount of labor required on our end to ensure forms set up correctly They upsell you on everything Advertisements during patient check in - they have a clause in their check in consent that allows patient medical information to be used for targeted advertisement Overall shady practices Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? 1. Configuration is good, but not perfect. Be prepared to review everything that is built for your practice with a VERY fine toothed comb as more often than I would prefer, forms that I requested to be built were either built incorrectly, or matched with the wrong appointments, or did not input into the Athena chart like requested, or there were duplicates. It became a very frustrating and laborous process to ensure our forms were correct. 2. They will try to upsell you on everything, and I recommend you read the fine print before you commit to a new add-on. While some of the features were really useful for us, like self scheduling (which allowed us much more customization for our practice compared to Athena), we are now locked into using the product because of a clause in our contract. We only used self scheduling for covid testing blitzes and now we don't use it. But we have to keep paying. Okay, fine, I understand it is in the contract. Just pay very close attention to what you sign. 3. Make sure to read your contract VERY carefully and make note of your effective date on your order form. Your contract will automatically renew after 12 months or what they call your "initial term". But keep in mind, your contract will have 2 phases - Phase 1 which is an evaluation phase where you can decide if you like the product, and Phase 2 is your committed term where you pay monthly fees. BUT DON'T GET BLINDSIDED - your 12 month intial term is both Phase 1 and Phase 2. Don't make the mistake I did where I assumed our 12 month term was 12 months of paid usage that began in Phase 2. We are now locked into a contract with a product we do not want to use for another year. 4. No one from the team will inform you of your contract renewing. Yes I understand in the contract is states it will automatically renew, but this is poor customer service in my opinion. 5. Your monthly fee is based off of the number of providers in your practice. However, be aware - in Athena, anyone you put in as a "provider" needing their own schedule is considered a "provider" by Phreesia. I put these in quotations becasue let's say you wanted to have an MA have their own schedule because they do things like blood draws, and you don't want to muddy up your actual Provider's schedule. Or maybe you build more providers in Athena because you want to be able to have multiple people sign encounters instead of only allowing one scribe to sign and an actual provider sign (for example, I am an RN and the only way I could co-sign an encounter is if I am built in Athena as a "provider". Perhaps this is more of an Athena issue, but it still impacts Phreesia workflows). Anyways - when you make an MA or an RN as a provider in Athena, Phreesia will try to charge you for that. At one point, they wanted to charge us for 11 providers, when we only have 2 actual providers - an MD and an NP. It doesn't make financial sense from a practice standpoint to pay $60 per provider per month when you are only actually billing for the work of 2 providers. So take a close look at the structure of your practice and determine if this is the right choice for you. Fortunately, Phreesia has been willing to work with me and they haven't charged me for 11 providers, but it has required a lot of explanation to the Phreesia team and also requires us to figure out work arounds in Athena to make things work for us. It is incredibly complicated. 6. Daylight savings time. Oh boy. Our practice is located in Arizona, and we do not change because of Daylight Savings Time. However, last winter our communications to patients from Phreesia regarding any appointment times scheduled were showing as an hour ahead of actually scheduled. We had patients showing up before we even opened our doors. And this happened even though we were configured in Athena as Arizona time. I had to make a case and work with their internal team to resolve this, and it took some time to fix. They may have resolved this issue for other practices, but keep a note if this might pertain to you. 7. Touch base calls - these are not fun. You will be assigned a customer service representative that will go over analytics with you, however I felt more often than not that I had to continually explain why our self check in rates were low. Much of our practice clientelle are Medicare patients. They are elderly. They don't know how to use a cell phone or computer to check into their appointments. Our team helps them with this. It gets exhausting to constantly have to justify your low check in rates with someone from Phreesia. 8. Overall - Phreesia does have functionality that helps where Athena falls short. And it may be great for your practice! However, Athena is working on addressing these shortfalls in their Fall release, and I believe their Spring release in 2023. We look forward to these releases so that we can have our workflows in one platform, and no longer use Phreesia. This software might work for you, but I encourage you to keep note of the above when you consider signing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amber B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber B.") AB Amber B. Lead Billing Small-Business (50 or fewer emp.) 8/29/2022 "Efficient program and friendly client support" 5/5 What do you like best about Phreesia? Phreesia makes working with patients before their appointment easy, quick and seamless. From confirming appointments to registration, insurance questions, balances, to developmental surveys, all of that can be resolved and completed before patients walk in the door. Need help with sending recalls to your patients, Phreesia has a great option for that as well, completely customizable for your practice. Review collected by and hosted on G2.com. What do you dislike about Phreesia? With any program, you are using that integrates with another program, there will always be connectivity issues. It is unavoidable. Phreesia sends out up-to-date status alerts based on your region and the issue at hand. If you are having another problem, they are very quick to initiate a report and resolve your concern. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Insurance verification is very helpful. Phreesia identifies policies and confirms if they are active, if there is a secondary insurance pulling, and if the insurance has a PCP listed, it will show that as well. It helps us streamline our verification system. Phreesia is also helping us with our collections rate. It sends the parents emails if there's a balance from their visit, and if there is a balance on the account when they get their pre-registration, it asks for payment before they even arrive at the office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jennifer J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer J.") JJ Jennifer J. Business Office Manager Hospital & Health Care Small-Business (50 or fewer emp.) 12/9/2022 "Very Happy with Phreesia" 5/5 What do you like best about Phreesia? We love that patients can complete all paperwork before arriving and transfer it into our EHR system. It has cut down on appointment reminder calls, so we can better utilize our employees. Review collected by and hosted on G2.com. What do you dislike about Phreesia? It would be great if Phreesia could track credit balances on accounts so we don't continue to collect and increase the credit balance. Review collected by and hosted on G2.com. What problems is Phreesia solving and how is that benefiting you? Phreesia has been very beneficial in collecting past-due balances. The option to set up payment plans or send a payment reminder is great Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Medical Billing](https://www.g2.com/categories/medical-billing)[Clinical Documentation](https://www.g2.com/categories/clinical-documentation)[Revenue Cycle Management](https://www.g2.com/categories/revenue-cycle-management)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[Referral Management](https://www.g2.com/categories/referral-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which apparel business management and ERP software provides real-time inventory visibility across multiple sales channels?](https://www.g2.com/discussions/which-apparel-business-management-and-erp-software-provides-real-time-inventory-visibility-across-multiple-sales-channels)[Which file recovery software tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-recovery-software-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[What are the highest rated Adobe consulting services for executing marketing automation implementations with strategic guidance?](https://www.g2.com/discussions/what-are-the-highest-rated-adobe-consulting-services-for-executing-marketing-automation-implementations-with-strategic-guidance) [What are the best grant management software platforms for mid-market companies needing fast rollout without extensive IT overhead?](https://www.g2.com/discussions/what-are-the-best-grant-management-software-platforms-for-mid-market-companies-needing-fast-rollout-without-extensive-it-overhead)[How well does Alteryx support global teams that need collaborative workflows, shared assets, and consistent access across regions?](https://www.g2.com/discussions/how-well-does-alteryx-support-global-teams-that-need-collaborative-workflows-shared-assets-and-consistent-access-across-regions)[Pros and Cons Details](https://www.g2.com/products/phreesia/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)