Phreesia Reviews & Product Details

Front Office Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of use with the dashboard has given Front Office staff and Billing real time tools to obtain accurate information to "get it right the first time" when attaching insurance to services. Working with Phreesia far exceeded our expectations - they were able to make changes quickly and have been true partners to our organization Review collected by and hosted on G2.com.

What do you dislike?

Not a huge issue, but we had asked about this shortly after implementation when we had a user in error logged in as someone else who had jumped in to work at a station and we noted a user could be logged in multiple times in multiple places. We would like to have controls which would only permit the user to log in 1 x and not be able to go over to another workstation and log in a second time - permitting them to be logged in two places. For example with our EMR we are able to have it "force out" the log in on the other workstation if the team member logs in from another workstation to prevent multiple log in per user at any one time. If that was corrected - we are not aware of it and missed it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Build your in-house project team to include a front line member of the Billing Team in addition to Population Health, Front Office and Clinical. In reality it was our Billing Team who had the most radical change to their process and having a solution focused Billing Team member in the work-group ensured we asked the right questions. We also made sure to incorporate the feedback from our Front Office team and patients early in the implementation and optimization period to modify workflow when they suggested changes that made the process better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

New Patient forms/experience, PHQ2/7 consistency based upon visit type, more accurate insurance/collections, overall patient satisfaction, policy transparency Review collected by and hosted on G2.com.

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Phreesia Overview

What is Phreesia?

Phreesia is committed to supporting healthcare organizations during COVID-19 and beyond by giving them the tools to stay open and keep their patients and staff safe. Our innovative platform enables medical practices and health systems to screen patients for self-reported COVID-19 risk factors, capture important information for telehealth visits and offer patients contactless intake workflows, including checking in from their home or car. These convenient options engage patients in their care, while enabling our clients to increase efficiency, improve their financial health and enhance clinical care. Phreesia has been named the 2021 Best in KLAS solution for Patient Intake Management by the research and insights firm KLAS, in its annual Best in KLAS: Software and Services report. We’re so honored to continue to be the leader in patient intake management, and we’d love the opportunity to show your organization how Phreesia can help provide a safe, convenient check-in experience, support your vaccination efforts and fill your schedule.

Phreesia Details
Website
Languages Supported
Arabic, German, English, French, Hindi, Italian, Japanese, Korean, Kurdish, Polish, Portuguese, Russian, Spanish, Tagalog, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
Product Description

Phreesia gives healthcare organizations a suite of robust applications to manage the patient intake process. Our innovative SaaS platform engages patients in their care and provides a modern, consistent experience, while enabling healthcare organizations to optimize their staffing, boost profitability and enhance clinical care.


Seller Details
Seller
Phreesia
Company Website
Year Founded
2005
HQ Location
New York, NY
Twitter
@phreesia
1,371 Twitter followers
LinkedIn® Page
www.linkedin.com
812 employees on LinkedIn®

Overview Provided by:
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Phreesia Reviews

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The check in time has been significantly reduced. Prior to Phreesia, there were constant complaints from the providers about the delays in check in. With Phreesia, I haven't heard any complaints about that. We increased our collections as well. Review collected by and hosted on G2.com.

What do you dislike?

I wish more information would transfer over into our EHR. This would reduce errors in data entry. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We always had a problem with call offs and vacations with our front desk staff. Now that we have Phreesia, we haven't felt the stress of that anymore. We have a mechanism for more oversight of metrics of our front desk staff. We also have loved the use of the Phreesia surveys for insight from our patients.

Also, our payment plans were out of control. People would have $5 a month payment plans or plans that lasted well beyond an appropriate time. Phreesia levels the playing field allowing everyone to have access to the same predetermined guidelines for implementing a payment plan. It also allows the patient to make the decision on payment plan terms as well. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Benefits eligibility and pre-visit check in Review collected by and hosted on G2.com.

What do you dislike?

Payment plans do not transfer into Centricity Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Insurance questions are easier to answer at the front desk and the check in process is more efficient because the patient has more control to change their demographic information. There are countless benefits to having Phreesia but the main benefit our practice has found is insurance eligibility and being able to pull that information on every patient we have scheduled. Review collected by and hosted on G2.com.

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Front Office - Physical Therapy
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

You are able to set up a payment plan for the patient Or the patient can set up the payment plan when they pre register For a doctor's appointment as well as the patient being able to a screenshot Their insurance card and uploading it to the system instead of the doctor's office scanning the card in. Review collected by and hosted on G2.com.

What do you dislike?

There are really no downsides when it comes to using Phreesia. I love using the system at Work because it makes checking in a lot easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Phreesia is an easy healthcare system to use in the office. It makes checking in patients a lot easier as well as you are able to give the patients an opportunity to pre-register for their appointment and pay their co-pay instead of waiting to come in the office. What I like about Pheesia is that it gives the patient an opportunity to set up a payment plan according to how long they want to make payments to pay their balances off. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I haven't really came across any problems using phreesia but the benefits I have realize is that when a email or text message is sent out it makes it easier for the patient if they have multiple balances in different offices they can set up a payment plan according to how much they want taking off their credit card each month and the payment is automatically take it out Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Good communication if they are having issues. Any issues with customer service are responded to quickly and usually fixed the same day. Review collected by and hosted on G2.com.

What do you dislike?

No complaints with the product or the team. It would be nice to see better integration of clinical information with our emr but from what I understand those issues are not on the Phreesia side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collection of information - reduced scanning. Review collected by and hosted on G2.com.

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Laboratory Technician
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It automatically loads in my system and my patients are reliable to be seen on time and not have to wait to fit out paperwork. Also I am able to send patients their electronics forms to fill out online before their appointment. Review collected by and hosted on G2.com.

What do you dislike?

so far I have not experienced any drawback while using this software. Therefore, I recommend this platform as good and great in patient's management. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best benefits are getting the patient back faster, eliminating paperwork to be scanned on the chart. I also like that I can customize my policies to what am getting to my practices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software helps me in the collecting time of service payments and outstanding patient balances without staff intervention. This enable organisation with easy handling and management of patients. Review collected by and hosted on G2.com.

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EH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Integration with our EHR and implementation. Review collected by and hosted on G2.com.

What do you dislike?

Recently, we are having issues with our customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improving POS collections, reducing bad debt. Review collected by and hosted on G2.com.

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Executive Assistant
Accounting
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that Phreesia makes it easy to accept a patient's payment when they need to check in or check out. One feature we really enjoyed while we used Phreesia was the fact that it could "talk" to our electronic health record, Greenway, and was able to import a patient's copay for that visit. Review collected by and hosted on G2.com.

What do you dislike?

One thing I disliked was how often Phreesia would crash. This would create major problems and anxiety while we were running a very busy medical office front desk. Another thing I disliked was that often, the information Phreesia displayed for the patient's copay was not correct and current with their insurance provider. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Phreesia is a wonderful program when it is completely and fully functioning. It is very easy to use and lets the employee know how much money they need to ask the patient for. Phreesia also lets you verify the patient's insurance and verify their copay or deductible amount prior to their visit. We usually would go through the schedule the day prior. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Phreesia was used as our payment processing system. Benefits were that it was easy to take a patient's payment for their visit no matter what form they were paying with, whether it was check, cash, or credit card. The benefit we enjoyed the most was that Phreesia was integrated with our electronic health record, Greenway, and the prices reflected with in the patient's charts, showing whether they owed money for past or current visits. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I can use the device easily. I am 38 yrs. Review collected by and hosted on G2.com.

What do you dislike?

My dad (82) cant use the device. He is not technically inclined. Even if he was his fingers are too big to use this device. During our visit to this medical office he was asked to get up three separate times to complete the procedure of using this device. My dad has a difficult time standing up from a chair and gets winded walking short distances. Three times he had to get up and down and walk back and forth just to review if the information they already had on file was correct. This device played no role in improving the effiency in this office and compromised the health and comfort of my elderly dad. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I see opportunities that need to be addressed. It takes just as long (if not twice as long) for the receptionist to explain to the patient what the tablet is, how to use, and why it is necessary than it would take the receptionist to just verify the information herself. This device slows progress in this facility. Half the patients do not have the ability to use this device. I suggest more research to be conducted on who will be using this device and what it will be used for. Does this device improve the efficiency of this type of business and is the purchase of this device worth the job or function it is replacing. Review collected by and hosted on G2.com.

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billing dept mgr
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the ability to make healthcare easy and professional! There are so many features, I am not sure that my office even takes advantage of all that Phreesia has to offer. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really, everything is amazing! I could see some enhancement requests coming down the line, but everything is great! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

More EMR's should integrate with Phreesia because it is a great product and offers a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Instead of reading parents handwriting and who gets to complete paperwork, now, everyone does via the pad or previsit. Review collected by and hosted on G2.com.

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Office Manager
Medical Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The patients are given the option to pre-check in prior to their appointment. Review collected by and hosted on G2.com.

What do you dislike?

There are glitches and sometimes it does not update patients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows patients to pay balances without us having to ask for them. Review collected by and hosted on G2.com.

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Clinical Support Specialist
Medical Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Phreesia has ease of use for practice and patients . I have noticed it helps keep patient accounts current and up to date . Review collected by and hosted on G2.com.

What do you dislike?

Phreesia online check in can be confusing to patients when asking if would like to save a card for payment . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Phressia has helped keeps monies and patient information up to date Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I use paresis daily, and I enjoy the easy interface and reporting capabilities Review collected by and hosted on G2.com.

What do you dislike?

There does seem to be more outages or downtime but overall they are very good about communication and work on getting it back up quickly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Phreesia solves many problems for us in fact I couldn’t imagine our practice without Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Phreesia is a great program for registering patients. It’s a quick and convenient way to have patients check in especially when using the phreesia pads. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the information in phreesia can be delayed. The phreesia pads also have issues connecting to networks and sometimes turning on. Using phreesia in a browser works very well. Not much I dislike about phreesia. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With phreesia there is a quick covient and customizable was for the patient to register and update their information. Easy to use and very user friendly. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice. Review collected by and hosted on G2.com.

What do you dislike?

Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

System is good for minimal work (check in and copay), nothing extensive. Make sure this is enough before signing with them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Phreesia provided good customer service on start up and while trouble shooting implementation. This did drop off however once we realized we couldn't truly implement the product as desired. Review collected by and hosted on G2.com.

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Practice Manager
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to interface with EMR. Improve collections in all aspects for patient collections. Verify patient insurance at time of service. Capture patient updates to demographics and certain clinical info electronically reducing paper. Ability for patients to preregister prior to appointments reducing time in office. Review collected by and hosted on G2.com.

What do you dislike?

Would like the ability to update the pads without a cost. Wish all insurance plans could do electronic eligibility and could get very detailed info on procedures or could have chat with insurance carriers on specific procedures. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Love the product and support. Has helped our practice stay on top of items with the reporting that drills down each item Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increased collections on copay and past due balances. Less paper and stress at the front desk. Took front desk people out of the collection process conversation Review collected by and hosted on G2.com.

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Practice Administrator
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the automatic process for the front desk staff. Review collected by and hosted on G2.com.

What do you dislike?

It has been a challenge getting our patients to use the boards. We tend to have an older demographic in our specialty. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is hard getting your front office staff on board when you have an older demographic of patients. Get your front office staffs feedback and change your interviews to make the process easier for them and your patients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not have to ask a patient for money in a packed waiting room. Review collected by and hosted on G2.com.

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Community Outreach + Social Media Coordinator
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ease of access. it allows patients to be in control of inputting data which frees up some of my time. Review collected by and hosted on G2.com.

What do you dislike?

it is difficult for older users to understand sometimes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

less physical paper wotk Review collected by and hosted on G2.com.

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PM Administrator
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

When I place a support call or have a question someone will always get back with me and follow up afterwards very quickly. Review collected by and hosted on G2.com.

What do you dislike?

I would like for the system to acknowledge the patients in PM the same time and not at 12:00 for all Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This product would be beneficial to any medical facility. It takes a lot of pressure off of the front staff/registration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our demographics and revenue in patient pays/copays have improved tremendously. Review collected by and hosted on G2.com.

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Operations Manager
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Mobile check in is a great feature for our parents with multiple children to complete the check in process at home is a time saver. Review collected by and hosted on G2.com.

What do you dislike?

Not having the ability to send new patient interviews outside of the "scheduled" runs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collections are higher Review collected by and hosted on G2.com.

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