Phreesia Reviews & Product Details

The check in time has been significantly reduced. Prior to Phreesia, there were constant complaints from the providers about the delays in check in. With Phreesia, I haven't heard any complaints about that. We increased our collections as well. Review collected by and hosted on G2.com.

I wish more information would transfer over into our EHR. This would reduce errors in data entry. Review collected by and hosted on G2.com.

Benefits eligibility and pre-visit check in Review collected by and hosted on G2.com.

Payment plans do not transfer into Centricity Review collected by and hosted on G2.com.

You are able to set up a payment plan for the patient Or the patient can set up the payment plan when they pre register For a doctor's appointment as well as the patient being able to a screenshot Their insurance card and uploading it to the system instead of the doctor's office scanning the card in. Review collected by and hosted on G2.com.

There are really no downsides when it comes to using Phreesia. I love using the system at Work because it makes checking in a lot easier. Review collected by and hosted on G2.com.

Good communication if they are having issues. Any issues with customer service are responded to quickly and usually fixed the same day. Review collected by and hosted on G2.com.

No complaints with the product or the team. It would be nice to see better integration of clinical information with our emr but from what I understand those issues are not on the Phreesia side. Review collected by and hosted on G2.com.

It automatically loads in my system and my patients are reliable to be seen on time and not have to wait to fit out paperwork. Also I am able to send patients their electronics forms to fill out online before their appointment. Review collected by and hosted on G2.com.

so far I have not experienced any drawback while using this software. Therefore, I recommend this platform as good and great in patient's management. Review collected by and hosted on G2.com.

Integration with our EHR and implementation. Review collected by and hosted on G2.com.

Recently, we are having issues with our customer service. Review collected by and hosted on G2.com.

I like that Phreesia makes it easy to accept a patient's payment when they need to check in or check out. One feature we really enjoyed while we used Phreesia was the fact that it could "talk" to our electronic health record, Greenway, and was able to import a patient's copay for that visit. Review collected by and hosted on G2.com.

One thing I disliked was how often Phreesia would crash. This would create major problems and anxiety while we were running a very busy medical office front desk. Another thing I disliked was that often, the information Phreesia displayed for the patient's copay was not correct and current with their insurance provider. Review collected by and hosted on G2.com.

I can use the device easily. I am 38 yrs. Review collected by and hosted on G2.com.

My dad (82) cant use the device. He is not technically inclined. Even if he was his fingers are too big to use this device. During our visit to this medical office he was asked to get up three separate times to complete the procedure of using this device. My dad has a difficult time standing up from a chair and gets winded walking short distances. Three times he had to get up and down and walk back and forth just to review if the information they already had on file was correct. This device played no role in improving the effiency in this office and compromised the health and comfort of my elderly dad. Review collected by and hosted on G2.com.

I love the ability to make healthcare easy and professional! There are so many features, I am not sure that my office even takes advantage of all that Phreesia has to offer. Review collected by and hosted on G2.com.

Nothing really, everything is amazing! I could see some enhancement requests coming down the line, but everything is great! Review collected by and hosted on G2.com.

The patients are given the option to pre-check in prior to their appointment. Review collected by and hosted on G2.com.

There are glitches and sometimes it does not update patients. Review collected by and hosted on G2.com.

Phreesia has ease of use for practice and patients . I have noticed it helps keep patient accounts current and up to date . Review collected by and hosted on G2.com.

Phreesia online check in can be confusing to patients when asking if would like to save a card for payment . Review collected by and hosted on G2.com.

I use paresis daily, and I enjoy the easy interface and reporting capabilities Review collected by and hosted on G2.com.

There does seem to be more outages or downtime but overall they are very good about communication and work on getting it back up quickly Review collected by and hosted on G2.com.

Phreesia is a great program for registering patients. It’s a quick and convenient way to have patients check in especially when using the phreesia pads. Review collected by and hosted on G2.com.

Sometimes the information in phreesia can be delayed. The phreesia pads also have issues connecting to networks and sometimes turning on. Using phreesia in a browser works very well. Not much I dislike about phreesia. Review collected by and hosted on G2.com.

Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice. Review collected by and hosted on G2.com.

Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them. Review collected by and hosted on G2.com.

Ability to interface with EMR. Improve collections in all aspects for patient collections. Verify patient insurance at time of service. Capture patient updates to demographics and certain clinical info electronically reducing paper. Ability for patients to preregister prior to appointments reducing time in office. Review collected by and hosted on G2.com.

Would like the ability to update the pads without a cost. Wish all insurance plans could do electronic eligibility and could get very detailed info on procedures or could have chat with insurance carriers on specific procedures. Review collected by and hosted on G2.com.

I love the automatic process for the front desk staff. Review collected by and hosted on G2.com.

It has been a challenge getting our patients to use the boards. We tend to have an older demographic in our specialty. Review collected by and hosted on G2.com.

ease of access. it allows patients to be in control of inputting data which frees up some of my time. Review collected by and hosted on G2.com.

it is difficult for older users to understand sometimes Review collected by and hosted on G2.com.

When I place a support call or have a question someone will always get back with me and follow up afterwards very quickly. Review collected by and hosted on G2.com.

I would like for the system to acknowledge the patients in PM the same time and not at 12:00 for all Review collected by and hosted on G2.com.

Mobile check in is a great feature for our parents with multiple children to complete the check in process at home is a time saver. Review collected by and hosted on G2.com.

Not having the ability to send new patient interviews outside of the "scheduled" runs Review collected by and hosted on G2.com.