--- title: Phrase Reviews meta_title: 'Phrase Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1302 reviews by the users' company size, role or industry to find out how Phrase works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1302 scale: '5' date_modified: '2026-07-20' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Phrase Reviews **Vendor:** Phrase **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,302 ## About Phrase Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single integrated environment. From marketing campaigns and product interfaces to apps, audio and video, customer support, and technical documentation, teams manage multilingual content in a single platform. Phrase enables organizations to operationalize AI across multilingual content workflows while maintaining governance, quality control, and brand consistency. Built for complex and fast-moving organizations, Phrase connects directly to the systems where content is created and published. Marketing teams launch global campaigns faster, product teams deliver localized software continuously within development workflows, and customer experience teams provide consistent multilingual support across channels. This open ecosystem architecture allows localization to operate as part of broader content, product, and customer experience workflows. Core capabilities of the Phrase Platform include: - AI-powered translation workflows with secure large language model integrations and adaptive machine translation - Multimedia localization with AI-powered subtitling, dubbing, transcription, AI voice generation, and captioning - AI agent orchestration for context-aware translation and automated post-editing - A broad integration ecosystem connecting CMS platforms including Contentful and Optimizely, customer support platforms including Salesforce, marketing automation systems, developer tools, and design environments including Figma - Native integrations with repositories including GitHub, GitLab, Bitbucket, and Azure DevOps - Over-the-air localization and SDKs for iOS and Android applications - Translation Memory and terminology management to maintain linguistic and brand consistency - Automated quality evaluation and quality performance scoring - In-context preview and visual review tools for faster review cycles - Advanced workflow automation with Phrase Orchestrator, a no-code interface for building and managing approval processes - Vendor management for in-house teams, language service providers, and marketplace partners - Open API, CLI, and webhooks for extensibility and automation - Reporting and analytics to monitor quality, cost efficiency, and performance - Scalable architecture designed for enterprise content volumes Phrase supports global organizations across industries including technology, gaming, retail, manufacturing, automotive, travel, and life sciences. These organizations use Phrase to accelerate global product launches, scale international marketing, and deliver consistent multilingual customer experiences across every market. Enterprise readiness sits at the core of the Phrase Platform. Phrase is ISO 27001 certified and provides robust security, governance, and compliance capabilities including SSO, role-based permissions, granular access controls, and secure cloud infrastructure designed for global organizations. Trusted by leading global brands including Uber, AWS, Volkswagen, and Zendesk, Phrase ensures multilingual content is delivered at scale while maintaining quality, consistency, and control. Learn more at phrase.com. ## Phrase Pros & Cons **What users like:** - Users highlight the **intuitive and easy-to-use interface** of Phrase, enhancing their project management and collaboration experience. (114 reviews) - Users appreciate the **intuitive interface** of Phrase, making it accessible for beginners and efficient for all users. (58 reviews) - Users value the **user-friendly interface** of Phrase, which streamlines workflows and enhances productivity in localization tasks. (53 reviews) - Users appreciate the **intuitive interface** of Phrase, which streamlines translation management and enhances collaboration. (53 reviews) - Users value the **translation efficiency** of Phrase, significantly enhancing localization workflows and saving time on projects. (47 reviews) - Users appreciate the **intuitive and automated translation management** of Phrase, enhancing efficiency and user experience. (44 reviews) - Simple (43 reviews) - Users value the **highly reactive customer support** of Phrase, which enhances their overall experience and productivity. (38 reviews) - Helpful (32 reviews) - Efficiency (30 reviews) **What users dislike:** - Users face **translation issues** with Phrase's AI, resulting in poor output and a frustrating experience. (41 reviews) - Users report **interface issues** with Phrase, indicating incomplete QA checks and a lack of certain advanced features. (23 reviews) - Users express frustration over the **expensive pricing structure** of Phrase, which complicates budgeting for translation projects. (19 reviews) - Users find the **interface design poor** , leading to a cluttered experience and operational inefficiencies. (19 reviews) - Users experience **poor usability** due to hidden features, lack of global search, and unpolished interface issues. (18 reviews) - Users are frustrated by **pricing issues** such as strict retention policies and unexpected cost increases affecting their budget. (18 reviews) - Users find **difficult navigation** challenging, as advanced settings are often hidden and overwhelming, complicating the user experience. (16 reviews) - Inaccurate Translations (16 reviews) - Quality Assurance Issues (16 reviews) - Slow Performance (16 reviews) ## Phrase Reviews ### 1. Phrase is my students' favorite CAT tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel K. | Head of Translation and Interpreting Section, English department, Faculty of Arts, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Phrase?** Phrase tries to cover all angles. It is intuitive to use, the learning curve is steep. When I demonstrate this cloud-based CAT environment to my students it only takes a few minutes to get them up and running. At the same time - if you are willing to bury yourself deeper into the settings - it has all the cogs and wheels for very advanced projects. **What do you dislike about Phrase?** The only thing that makes me grumble once in a while is the constant evolution of the product. Naturally, that is a good and inevitable thing that applies to any successful software. It's really not a complaint, just an occasional sigh of a user who has to keep up and learn all the new and amazing stuff :-). **What problems is Phrase solving and how is that benefiting you?** I teach CAT courses at a university. I try to show students a variety of existing products with all their similar and unique functionalities. Phrase TMS is fully cloud-based but also offers offline functionality via its Desktop Editor. Students like its convenience, uncluttered intuitive interface, and general ease of use. At the same time, it's a full-fledged CAT suite that can be used for advanced team projects. Thanks to the Phrase academic licensing program we are able to create a simulated LSP environment as close to real life as it gets. Thanks Phrase! **Official Response from Beth Anderson:** > Thanks for your review! We're so pleased Phrase is your students favorite CAT tool and that they find it easy to get set up and running on. ### 2. Complex software, lack of assistance, and high costs make entry difficult **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Phrase?** After getting accustomed, one finds their way around quite well. **What do you dislike about Phrase?** Project numbers can only be assigned for projects; would need that for jobs too. At the beginning, there was no German support, which was and is very problematic, as the software is very complex and difficult for newcomers to understand. (Too) Expensive! **What problems is Phrase solving and how is that benefiting you?** The difficulty or important thing for us is that the software translates terms that occur repeatedly into the languages as well. Although this is often faulty and unsatisfactory with InDesign documents! ### 3. The best tool for text translation for Articulate XLIFF files **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Phrase?** It is the only tool that works seamlessly with my Articulate projects. **What do you dislike about Phrase?** The Billing and subscription information can not be found easily on the website. **What problems is Phrase solving and how is that benefiting you?** I am a freelancer and I develop training content using various tools primarily Articulate Storyline 360. With Phrase Localization platform, all the Articulate projects got translated into multiple language smoothly and seamlessly. I had a very big project at hand and Phrase Localization platform saved my life. **Official Response from Beth Anderson:** > Thanks for your review! It's great to hear Phrase is the only tool that works for your projects. Our pricing can be found using the following link https://phrase.com/pricing/ or under the pricing tab in the main nav at phrase.com ### 4. Best trade-off between features and cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Phrase?** Due to its on-premise history, it has the feature-depth that Trados users will miss while being much more flexible. It's the only cloud TMS with a decent translation editor, you can tell it was built by people who know their users. It's super easy to sign up and get started. Customer support is amazing, they are knowledgable and respond quickly. I use Phrase TMS for all my translation projects. Haven't yet needed Phrase Strings. **What do you dislike about Phrase?** The term base feature is a bit neglected. The search and replace feature needs better regex support, it's missing some stuff that the desktop version can do, like negative lookahead, which are crucial for MT-PE at scale. The MT integration via Phrase Language AI is paywalled and charges me twice. **What problems is Phrase solving and how is that benefiting you?** It helps me translate long texts and maintains the formatting. ### 5. An intuitive CAT tool and translation management system, ideal for academic purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Олена . | Assistant Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Phrase?** As a university teacher, I like the simplicity and integrity of the system; the students can quickly grasp the essentials of translation management, trying both sides of a translation project - the role of a linguist and that of a project manager. **What do you dislike about Phrase?** The problems are not connected with Memsource itself, but with academia being somewhat out of touch with the real translation industry tasks, challenges, and workflows. It might be difficult for beginners to simulate true-to-life working situations. **What problems is Phrase solving and how is that benefiting you?** Having access to Phrase Academic Edition, our University can train the students to become professional translators. They create and complete translation projects; some of the students do volunteer translations under our supervision. The Academic Edition of the TMS offers effective solutions of translation routine; the platform's user-friendly interface allows the students to effortlessly navigate the platform and quickly learn necessary skills. **Official Response from Brittany Nelson:** > Thank you for your review, Olena! I'm glad to hear that your students are exploring both the Linguist and PM role in Memsource. Thank you for your note about the company size, that's very tricky with universities, but I think your answer was fine. ### 6. It's a convenient localization tool with extensive features **Rating:** 5.0/5.0 stars **Reviewed by:** Vladyslav D. | Marketing Coordinator and Expansion Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Phrase?** The interface is intuitive. Easy to collaborate and work in team. Cool automatization features. Customer Support. I'm currently working with 20 different languages, there is no tool that can help me work on these projects so quickly and conveniently as Phrase does. **What do you dislike about Phrase?** The main disadvantage is that sometimes working with large projects is problematic, often the site glitches and half of the translations are not saved, but overall my impressions are positive. Also i would like you to improve filter for segments. Some times you need to find some sort of word, but starting with a capital letter, not small letter. As the result you get all of them. I'll try to explain it to you. For example I would like to replace word "One"(capital letter!!!). If i use a filter on the word "One", I get all kind of that word. Such as "one", "One", or even "someone". Sometimes it's usefull, but sometimes not. **What problems is Phrase solving and how is that benefiting you?** By using your tools, our company saves a lot of time and money. **Official Response from Beth Anderson:** > Thank you for leaving a review! It's great to see you find the interface intuitive and that the Phrase platform makes it easy to collaborate and work as a team - and across 20 different languages, that's impressive! Thank you for your suggestion on improving the filtering system, I'll be sure to pass this onto our Product team, as we always welcome feedback! ### 7. Clear Design and Easy Use, but Translation Tools Could Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Phrase?** I like the clarity of design, the ease of use, and the intuitive guided project and task creation. I especially appreciate the simplicity of the editor and how all the necessary functions are easy to find and use. **What do you dislike about Phrase?** It's not a dislike, as such, but I do wish the translation memory and term base tools were more sophisticated and allowed for more metadata to be used. **What problems is Phrase solving and how is that benefiting you?** How to process, distribute, and translate client materials quickly and easily. **Official Response from Beth Anderson:** > Thank you for leaving a review, we're glad you find the design of Phrase clear and that it's easy to use. ### 8. Streamlined Localization That Scales with Your Team **Rating:** 3.5/5.0 stars **Reviewed by:** Will M. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Phrase?** What I like best about Phrase Localization Platform is how seamlessly it integrates into our development workflow. The intuitive interface makes managing translations incredibly efficient, and the collaboration features help keep our developers and translators in sync. It’s saved us a lot of time and reduced localization errors, especially when handling multiple languages across our apps. **What do you dislike about Phrase?** One area where Phrase could improve is the initial setup process—it can be a bit overwhelming for new users unfamiliar with localization tools. Some features aren’t immediately intuitive and require digging through documentation. That said, once everything is configured, the platform works really well and becomes a huge time-saver. **What problems is Phrase solving and how is that benefiting you?** We use Phrase to manage and automate translations for our web and mobile applications. It helps us ensure consistent localization across multiple languages, streamline collaboration between developers and translators, and speed up our release cycles in international markets. **Official Response from Beth Anderson:** > Thanks for your review! Understandably any new platform adoption can be confusing, but it's great to see you now find the platform works well and is a huge time-saver. Hopefully as you become more familiar with the platform over time, you'll find even more things you enjoy. ### 9. Phrase is awesome! It makes my job so much easier. I can get more done and still deliver quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Jacky T. | Founding President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Phrase?** Using the Phrase Localization Platform allows me to benefit from a CAT tool that is extremely easy to use, implementing projects is a breeze and every time I reach out to customer support, I get a reply within only a few hours, which is great in an environment where time is of the essence. I use Phrase every day, it's my main tool for work as a translator. The many features it has allows me to do everything and anything I want. It's also very easy to integrate when I need to set up a fellow translator in the system or if I have a huge project going. I couldn't live without Phrase. **What do you dislike about Phrase?** There aren't too many downsides to using Phrase. The only thing is you really need to make sure to check your settings for AI MTUs so that you don't run out. Help from the AI is really useful but if you rely on it too much, it can become a problem. While Phrase has changed it's AI MTUs settings so that they get used up quickly if you don't look into your settings, the AI does a tremendous job. It's just a matter of tweaking your settings accordingly. **What problems is Phrase solving and how is that benefiting you?** The main issue when you're a translator is time. How can I translate as many words per day as I can and still provide high-end work that will allow me to keep the clients I have and get new ones referred to me? While one usually can produce around 1,500-2,000 words per day, with Phrase you can basically double that workload. This in turn allows you to accept more work and be more profitable as a business. Plus the quality level doesn't go down, which is usually the case when you take on more work and don't benefit from good tools. **Official Response from Beth Anderson:** > Thanks for your review! I'm glad you find Phrase easy to use, implementing projects a breeze and your interactions with our customer support team to be timely. It's even better to hear you don't find many downsides to using the platform! ### 10. Its a great experience and helps me work fast and in a timely manner. **Rating:** 4.0/5.0 stars **Reviewed by:** Danielson F. | Translator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Phrase?** I like Phrase because its an amazing tool of work specially for translation because it keeps me up to date with the vocabularies and allow me a fast way of working. **What do you dislike about Phrase?** Well for me the downsides of this tool called Phrase is because every work that I finish in case I do something wrong I wont be able to go back and fix it, I would like a small feature that can tell me like "Are you sre to complete this work and close your access to Phrase once completed" something like. **What problems is Phrase solving and how is that benefiting you?** Well Phrase help me to solve all the problems that I could have with a Machine tranbslation because it detects it on time and allow me to fix, any sentences that is wrong and help me manage better the translation itself. **Official Response from Beth Anderson:** > Thanks for leaving a review, we're happy to hear you find Phrase an amazing tool for working on. Thanks for suggesting a new feature, we always like to hear feedback on ways we can improve our users experience. ### 11. Efficient, user-friendly, and powerful for localization. **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamadu D. | Assistant Lecturer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Phrase?** I like best that Phrase offers an intuitive interface with strong integration options, making translation workflows faster and easier to manage. **What do you dislike about Phrase?** Phrase excels in usability but can struggle with large-scale projects, QA precision, error clarity, and value for less-intensive users. **What problems is Phrase solving and how is that benefiting you?** Phrase solves the problem of managing complex localization projects by centralizing files, automating workflows, and ensuring consistency across translations. This benefits me by saving time in teaching project-based localization, exposing students to industry-standard tools, and simplifying collaboration and review processes. **Official Response from Beth Anderson:** > Thanks for leaving a review, it's great to hear you find Phrase offers an intuitive interface with strong integration options and that it solves the problem of managing complex localization projects by centralizing files, automating workflows, and ensuring consistency across translation. ### 12. Useful for optimizing translation management and with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Oriana S. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Phrase?** In our company, we made a great qualitative leap by starting to use Phrase Strings. It has allowed us to optimize the multilingual management of our product, and we use it daily. A great improvement compared to how we managed it previously. It is an intuitive tool for daily work with many possibilities yet to be explored. **What do you dislike about Phrase?** The implementation has been lengthy as we had to adapt our code to Phrase, and we still feel that there is much room for improvement in certain details for daily use (filters, integrations, the terminological base, connection between projects, improvement of analytics), but even so, in our daily work, it is more than sufficient. However, we believe that the price is quite high, it is not cheap. **What problems is Phrase solving and how is that benefiting you?** We started with a very archaic management of multilingual translations. It took us a lot of time to keep the translations of our product updated and it was very costly. Now we have optimized this process thanks to Phrase and its management is much more manageable. It has also allowed us to unify terms and translations by having a more global vision. **Official Response from Beth Anderson:** > Thanks for leaving a review! It's great to hear Phrase Strings has allowed you to optimize the multilingual management of your product and that you're using the platform daily to complete these tasks. I'm sorry to hear your frustrations with the lengthy implementation, as with any software, it's important to get the onboarding right to ensure a seamless journey moving forward, however, it's positive that this has not impacted your daily use. ### 13. Overall a user-friendly localization software especially for the linguists **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas B. | Project Lead, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Phrase?** This is about TMS: The user-friendly UI especially for the linguists. They are able to start quickly using the software without the need of understanding the whole complexity behind. **What do you dislike about Phrase?** This is about TMS: - To keep the overview as Project Manager is not that perfect. I like the "Jobs" section to get a good overview, but still some features are missing there, so you need to switch quite often to the "Projects" section. The "Projects" section is not very user-friendly. - I am missing a lot a global search within TMS. F. ex. if you want to check, where a term has been used and translated (in different projects and/or jobs) it a nightmare, because there is no global search available. **What problems is Phrase solving and how is that benefiting you?** To translate a lot of content within our non-profit christian organization into more than 15 languages **Official Response from Beth Anderson:** > Thanks for leaving a review, it's great to hear you find Phrase user-friendly, especially as a linguist user. We're always looking for ways to improve the platform and our user experience, so I will make sure you pass your feedback on for those areas of Phrase you dislike. ### 14. Phrase Localization Platform is efficient and user-friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Phrase?** My team uses it almost every day to translate our content like customer guides, emails and UX copy. Phrase supports translation memory, machine translation integration, and a wide range of file formats. It is easy to navigate and user-friendly. When I had to contact customer support, they were always very friendly and helpful. **What do you dislike about Phrase?** While basic functions are easy to use, mastering more complex tools may take time. Sometimes slow loading times and bugs. **What problems is Phrase solving and how is that benefiting you?** By using translation memory and terminology management, it ensures consistent translations across different projects and languages. Automates repetitive tasks like importing/exporting files, syncing content, and integrating machine translation for faster delivery. **Official Response from Matt Owen:** > Thank you for sharing your experience with Phrase! We're happy to hear that you're finding it easy to use and efficient. We appreciate your comments on areas we can improve. We're always working on updates to make the platform better. If you run into any issues or want to share more thoughts, our support team is happy to help. Thanks for choosing Phrase! ### 15. This platform supports us in global growth **Rating:** 4.5/5.0 stars **Reviewed by:** Rick P. | Translation quality specialist, Performing Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Phrase?** I love the fact that Phrase Localization Platform has a built in version control system that records every change made in the localization process. It allows there to be no confusion upon revisiting previous translations, and where to begin from. For this reason, this feature has proven to be key when we have to constantly update our products, because it allows us to avoid conflict translations and working as a group becomes much nicer. **What do you dislike about Phrase?** The major drawback of Phrase Localization Platform is that it lacks an intuitive error handling mechanism. The platform does provide some alerts, but they are never specific to the problem and do not provide actionable suggestions to resolve them. With translation uploads coming up errors sometimes occur, and since these errors aren’t always too obvious and thus not easy to solve, it can be frustrating the times that errors do happen when interpreting. **What problems is Phrase solving and how is that benefiting you?** Without a doubt, Phrase Localization Platform has made our content localization much faster and more accurate. Handling multiple languages has been a crap shoot of a process until until now and it’s removed all of the hassle of having to manage multiple translation versions in our team. This has enabled us to reduce errors when launching products worldwide, as well as to increase the quality of translations which has also raised customer satisfaction. **Official Response from Beth Anderson:** > Thanks for leaving a review! We're glad that Phrase had made the content localization at your business faster and more accurate. To be able to reduce errors when launching products worldwide is great news and of course vital when looking to succeed in growing globally. We're sorry you find the platform sometimes lacks intuition, we're always looking to improve the platform so this is something we can look at in the future to aid your translations. ### 16. Great tool for beginners but also experienced translators **Rating:** 5.0/5.0 stars **Reviewed by:** Milan P. | Translation & ASO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Phrase?** I feel it has become quicker and more intuitive to work in, the user interface is clean and clear, and easy to learn from scratch **What do you dislike about Phrase?** Nothing more than what I have already stated earlier **What problems is Phrase solving and how is that benefiting you?** Faster translation, better overview of completed jobs, and ability to reflect on past translations and use words and phrases again and again without worrying if they are correct or if the meaning has changed. ### 17. Very good web-based TMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Phrase?** I like the load times, the simple user interface, the connection with Plunet. I use it everyday at work. Never had to reach out to support for any issues, I could find the info I needed online. **What do you dislike about Phrase?** I do not like the fact of not being able to import bilingual files back into Phrase, which is possible in other tools. **What problems is Phrase solving and how is that benefiting you?** Assignment of licenses to linguists. Not having to download a desktop app or log into a server. **Official Response from Beth Anderson:** > Thanks for leaving a review and it's great to hear you use the platform daily for your work without any issues! We understand that some tools offer alternative options for certain use cases and I will feedback your dislike to the team. ### 18. i would like to suggest other colleague to use Memsource where we can share termbase, memory terms. **Rating:** 4.0/5.0 stars **Reviewed by:** YIHONG MOLLY K. | Translator, Interpreter (Italian/English/Chinese), Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Phrase?** machine translation takes memory from my previous works, so it become less and less modification after some 'educatino' to memory. **What do you dislike about Phrase?** Need to intergrate with some clients' restrictions that Phrase localization still can not achieve. **What problems is Phrase solving and how is that benefiting you?** Phrase TMS helps me in volume translation projects where I can easily find my previous translation (actually this is one of the best benefits that I like this program). **Official Response from Beth Anderson:** > Thanks for the review! Great to hear you use Phrase TMS to help with your translations projects and that you're utilizing the MT functionality for efficient translations. ### 19. Smooth Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Phrase?** User-friendly CAT tool, mostly seamless workflow, automatic TM suggestions **What do you dislike about Phrase?** Research of old projects not as user-friendly, UI and layout still improvable **What problems is Phrase solving and how is that benefiting you?** I use it to work as a translator **Official Response from Beth Anderson:** > Thank you for leaving a review, it's great that you find Phrase a user-friendly tool. We're always looking for ways to improve our platform so you're feedback on the areas lacking user-friendliness is helpful. ### 20. Efficient and Reliable, with Minor Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Hashem.mohamad s. | Translation Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Phrase?** its intuitive interface and robust features that streamline the localization process. It makes managing translations efficient and collaborative, especially with its support for multiple file formats and integration capabilities. The real-time translation suggestions and context previews are particularly helpful for maintaining accuracy and consistency across projects. **What do you dislike about Phrase?** While Phrase Localization Platform is highly efficient, I find that some of the advanced features can be a bit complex to navigate for new users. Additionally, the pricing structure could be more flexible to better accommodate smaller teams or projects. Occasionally, there are minor delays in syncing integrations, which can disrupt workflow. **What problems is Phrase solving and how is that benefiting you?** Phrase Localization Platform is solving the challenge of managing multilingual content efficiently and consistently across projects. It centralizes the localization process, streamlines workflows, and ensures better collaboration between team members and translators. By automating tasks like file handling and providing real-time translation suggestions, it saves time, reduces errors, and helps deliver high-quality translations faster, ultimately improving project outcomes and client satisfaction. ### 21. Thorough Editing with Phrase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Phrase?** I have been using Phrase for MTPE and Editing procedures on translation company accounts. By having to click every sentence, it helps go over thoroughly when performing proofreading. **What do you dislike about Phrase?** There are too many unnecessary checkpoints on QC. For example, there are many instances the ending punctuation differ into other languages. These have to be checked every time, and there are too many redundant checkpoints when performing QC. **What problems is Phrase solving and how is that benefiting you?** I use it as a vendor for translation companies who has contract with Phrase. **Official Response from Beth Anderson:** > Thanks for your review! It's great to hear you use Phrase as a vendor to support your translation needs. We're sorry you find there are too many 'unnecessary checkpoints', I'll feed this back to the team. ### 22. Simple to use and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Phrase?** One of the most useful features is how quickly you can access the translation memory or terminology database. Additionally, it is a quite useful tool when writing, as it automatically suggests the word or phrase from that memory. **What do you dislike about Phrase?** Your organization is not entirely comfortable for me. Could the entire right section, where the tools to review the document are located, among others, be moved? It could be positioned elsewhere and leave in its place a preview of the original text, which is currently below. **What problems is Phrase solving and how is that benefiting you?** Being a program that can be used in the cloud, it is quite efficient for large work teams, allowing them to communicate more quickly and efficiently. **Official Response from Beth Anderson:** > Thanks for leaving a review, we're glad you find Phrase a useful tool when writing! We appreciate feedback on how to improve the platform so I will pass on your recommendations for the layout. ### 23. Best choice within my knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Phrase?** It costs me nothing, includes a sufficient QA tool within itself, recommends machine translations only as options (not so strongly, not as NO.1 options), and has no bugs in essential and frequently used functions. **What do you dislike about Phrase?** 1. In QA, dates and numbers (in terms of differences in unit like million and billion) translated from Japanese to English and vice versa are always picked up as errors. It requires certain amounts of time and attention to make sure in QA that these are not errors. Phrase would be better if it includes such typical conversion in QA. 2. Phrase on the translation company side is kind of a black box. I have no need to worry about that but that is not very comfortable. They may stop using Phrase at their discretion. In addition, as I have no idea what are happening on their side, I am not in the position to recommend Phrase to a company who does not use it. (I am not sure but high user review scores may help companies to continue or start using it.). **What problems is Phrase solving and how is that benefiting you?** Work efficiency improved by features such as a bilingual view, translation and term options provided alongside, instant translation preview, a sufficient QA function, and easy on-line delivery to clients. **Official Response from Beth Anderson:** > Thanks for leaving a review! It's great you find it helps you with your translation projects. We're grateful for your feedback and take on board your responses in order to help improve our platform. ### 24. Phrase is pretty convenient and works well. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Phrase?** The AI translation tool is pretty good, i enjoy doing translations quickly. **What do you dislike about Phrase?** Sometimes it does not recognise the terms i have saved, or keeps translating something in the wrong way after i have corrected it many times. **What problems is Phrase solving and how is that benefiting you?** It is making the work flow smoother and quicker, and is a good tool for managing translation information. **Official Response from Beth Anderson:** > Thanks for leaving a review, we're glad the platform enables you to do translations quickly. I'm sorry you find it sometimes doesn't translate the way you want it to, please reach out to Support if this continues who are more than happy to help. ### 25. Intuitive Interface and Streamlined Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Phrase?** Very intuitive interface and streamlined workflows **What do you dislike about Phrase?** Prompting within the AI functionalities still isn’t fully in place. **What problems is Phrase solving and how is that benefiting you?** All-in-one place for localisation purposes for the company **Official Response from Beth Anderson:** > Thanks for leaving a review, we're glad to read that you find Phrase has a very intuitive interface! ### 26. Very convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasiia K. | Subtitle Translator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Phrase?** I like the new AI translation improvement option. I like to use it when I want to check my grammar quickly **What do you dislike about Phrase?** I'd like to be able to see my translation score (the number that tells how close I am to the original) quicker. **What problems is Phrase solving and how is that benefiting you?** Phrase helps me to make app and website translation easier **Official Response from Beth Anderson:** > Thanks for leaving a review! We're glad you find Phrase helps you make translations easier and that it supports your grammar corrections. The feedback on our new AI functionality is super as we're always looking to improve the platform for our users. ### 27. User-friendly platform with excellent support, but inflexible pricing model **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Phrase?** Phrase is an intuitive and efficient translation platform that significantly enhances multilingual content management. The ease of use makes it accessible for both linguists and project managers, streamlining workflows with minimal onboarding effort. One of its most valuable features is the ability to integrate multiple automatic translation engines, allowing for flexibility and better accuracy across different languages. Another strong point is the customer support—while AI-based assistance often falls short, the human support team is consistently helpful and responsive, ensuring quick resolutions when needed. Overall, Phrase is a reliable choice for those seeking a well-designed and easy-to-implement translation management solution. **What do you dislike about Phrase?** While Phrase excels in usability and customer support, its pricing structure is a major drawback, particularly for language service providers (LSPs). The model based on processed words lacks flexibility, making budgeting and project management unnecessarily difficult. In the translation industry, workload fluctuates—some months are high-volume, while others are significantly lower—yet unused words do not carry over. This results in paying for words that aren’t utilized, which is a major frustration shared across the LSP community. Despite its strong features and ease of integration, this pricing approach creates inconsistencies in cost-effectiveness, making it difficult for businesses with variable workloads to fully optimize their investment. Adopting a more adaptive and scalable pricing model would make Phrase a much stronger solution for professional translation teams. **What problems is Phrase solving and how is that benefiting you?** Efficiency & Workflow Optimization – The platform simplifies project management by centralizing translations, enabling smoother collaboration between linguists, project managers, and clients. This significantly reduces manual work and improves turnaround times. ### 28. Easy-to-use & good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Phrase?** Memsource used to be my favorite platform. Now, it is called Phrase and it is still easy to use and the Phrase support is very helpful. I had trouble using it this time but it wasn't even a tech issue. After I tried one simple solution the support agent told me, the trouble was gone. I truly appreciated the prompt support I received from the Phrase support team. **What do you dislike about Phrase?** Nothing. I have used other platforms but Memsource/Phrase is always the easiest to use. **What problems is Phrase solving and how is that benefiting you?** I just use it for my freelancing translation work. **Official Response from Beth Anderson:** > Thanks for leaving a review, and we're glad to hear you find nothing to dislike about the platform! I will pass on your feedback to the support team who will be glad to know you've had a positive experience. ### 29. Very practical CAT platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Blaise A. | Interprète-Traducteur Créole-Français-Anglais, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Phrase?** The automatic synchronization is a powerful time saving feature. **What do you dislike about Phrase?** I like everything about it. You can always improve it if you want. **What problems is Phrase solving and how is that benefiting you?** Well, that is where I handle all my translation projects. I can even say it's my workstation. **Official Response from Beth Anderson:** > Thanks for leaving a review! it's amazing to hear you like everything about the platform, we're so glad. ### 30. Best management system for translation projects **Rating:** 5.0/5.0 stars **Reviewed by:** Florencia P. | Translation Projects Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Phrase?** I have been working with Phrase for over 7 years now and I absolutely love its user-friendly interface, also the fact that it is a very complete tool for translating and managing translation projects, which makes it ideal for group work and collaboration. It offers all we need and keeps improving and adding updates. **What do you dislike about Phrase?** I can't think of anything I dislike about it, honestly. I keep on choosing Phrase because it is a great tool for me, and I do not expect that to change if it keeps improving. **What problems is Phrase solving and how is that benefiting you?** I use Phrase since it was Memsource to manage translation projects and meet the needs of an international network. We have continuous translation projects of all kinds involving several languages. Phrase just makes my life and my job easier. The most important benefit I have realized is productivity, it allows me to keep track of all projects in an organized and efficient way so that I can spend more time on translation. **Official Response from Brittany Nelson:** > Thank you for your thoughtful review, Florencia! We're really glad to hear that Memsource is a good fit for you and makes your workflow easier. Happy translating! ### 31. It's so convenient and easy, yet so perfect and comprehensive. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Abbas S. | Freelance Editor, reviewer and proofreader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Phrase?** It is so easy to use that any person new to it can learn it in very short time. I also liked it's payment record keeping and quality check mechanism. In short, it is really great plateform for translator and client both. **What do you dislike about Phrase?** I have not noticed any particular reason to dislike Phrase TMS, but off course, it can be further improved whatever pointed out by translators and clients time by time. **What problems is Phrase solving and how is that benefiting you?** It is helping me in streamline my work load, keeping record what I am doing, what I have done, what I have invoiced and what I need to invoiced, projects in process and those which have been completed. **Official Response from Beth Anderson:** > Thanks for leaving a review Muhammad! We're glad you find the platform easy to use. ### 32. Phrase TMS review **Rating:** 3.5/5.0 stars **Reviewed by:** Dominique R. | Présidente, Translation and Localization, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Phrase?** Quick access to sentences already translated **What do you dislike about Phrase?** The editing is hard. You have import the document in its original format to do a good editing job. **What problems is Phrase solving and how is that benefiting you?** My clients send me translation or revision work throught Phrase TMS so I have to work on it. **Official Response from Beth Anderson:** > Thanks for leaving a review, we're glad Phrase is the preferred platform for your client and that you find it quick to access. ### 33. Great Text Segmentation, But AI properties of little value for the Translator working in Finnish **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Phrase?** The segmentation of texts. This has always been the most helpful feature. **What do you dislike about Phrase?** As I translate from several languages to Finnish, the AI properties that have made the product very much more expensive, do really not help much. The Finnish language is too complicated for AI to be helpful. **What problems is Phrase solving and how is that benefiting you?** It makes the translation process faster and helps with some vocabulary. ### 34. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ellen B. | International Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Phrase?** Once you know how it works, it's easy to use. There's a handy side bar for QA which lists possible mistakes. **What do you dislike about Phrase?** Initially I didn't know exactly how it worked, i.e. first accept the task, greenlight each segment and run a QA to double-check you haven't overlooked anything. But once you know how it works, it's very easy to use. **What problems is Phrase solving and how is that benefiting you?** I'm part of a localization team that does newsletters for a fashion brand. There's a few of us working on the same text - either localizing or reviewing - and useful to see each other's amendments, if necessary. **Official Response from Beth Anderson:** > Thanks for leaving a review! Your feedback is invaluable to Phrase to understand how we can improve our platform for its users. If you are struggling to understand how to use anything in future, please reach out to our Support team who would be happy to help or check out our help center. ### 35. Phrase making Globalization easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Phrase?** It is easy to implement and easy to operate. Quick to learn and has modern feature to support Localization, Internationalization and Globalization requirements. Phrase also has a great customer support that resolves queries. **What do you dislike about Phrase?** I dislike Nothing about the Phrase Platform. **What problems is Phrase solving and how is that benefiting you?** Using Phrase we have created a self service submitter portal for all the teams that needs Localization for their content. It is easier to setup and very easy for non Localization background person to submit the file for localization. **Official Response from Beth Anderson:** > Thanks for leaving a review. We're glad you find the platform easy to implement and operate, as well as quick to learn. Our support team will be grateful to hear you find they are great too. No dislikes is a big win for us! ### 36. Phrase for product localisation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Phrase?** Phrase offers a very intuitive user interface that makes onboarding fast and effortless. Its integrations with JIRA and Slack streamline communication, and the ability to collaborate with multiple users on the same project is invaluable for efficient localisation workflows. **What do you dislike about Phrase?** At times, the platform presents too many options and buttons, which can feel overwhelming and slightly distracting when navigating the interface. **What problems is Phrase solving and how is that benefiting you?** We use Phrase for product localisation. It is a very helpful tool, and allows numerous localisation specialists who have expertise in different languages to work in parallel. **Official Response from Beth Anderson:** > Thanks for leaving a review, it's great you find Phrase to be intuitive and that it's helped to streamline communication thanks to the JIRA and Slack integrations. We take on board all feedback we have to improve our user experience, so thanks for letting us know your views on our interface, I'll feed this back to the team. ### 37. Using Phrase daily as a PM/Proofreader **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Phrase?** It's quite user friendly and allows us to use different MT engines. Also the fact that different LSPs can work on the same project just by sharing the token. **What do you dislike about Phrase?** When importing Excel files, it's not easy to select specific cells, it's seems one can only choose columns. It would also be nice to be able to select the number of files one can see per page on a project. It would also be good if the words we don't spend during an invoicing period, be it processed or MTUs, could be translaported into the next invoicing period. **What problems is Phrase solving and how is that benefiting you?** It's our preferred CAT tool at the moment and it solves the issue of having both projects with and without MT just by allowing us to select Disable/Enable MT engines. **Official Response from Beth Anderson:** > Thanks for leaving your review, we're glad you find Phrase user friendly and allows multiple LSPs to work on one project at the same time. We appreciate feedback to help us improve the platform, and I will pass on the areas you suggest for improvement to our team. ### 38. Good platform but lack of SOPs/ visual instructions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Phrase?** It can be connected to CMS really easily and grab all pages that need to be translated. Import & export within just a few clicks. **What do you dislike about Phrase?** I find it difficult to find visual guidance. Of course there are tons of detailed articles about each process and how to use them. But I am more of a visual person, would like to see demos with screenshots or even videos. **What problems is Phrase solving and how is that benefiting you?** We need to translate a full website within a week. There are dozens of pages and we need multiple languages. Phrase can easily grab everything, import to the platform, and after the translation is done, we can just export the pages within a few clicks. **Official Response from Beth Anderson:** > Thanks for leaving a review! It's great to read you can import and export in just a few clicks. We take on board your feedback regarding more visual aids to help you learn how to work parts of the platform, we're always looking for ways to improve how we do things for our customers - I will make sure to pass this onto the team who may be able to work on improving guidance in the future. ### 39. Useful for terminology consistency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Phrase?** One is the "read" and "write" functions of the translation memory. The second is the comment feature. The third is the QA check system. **What do you dislike about Phrase?** The part where translation memory from the TMS cannot be reused in Strings. **What problems is Phrase solving and how is that benefiting you?** When using Strings, the translation memory and term base were not displayed in the window, but the role status was set to "Project Manager" instead of "Admin".　It was resolved because I was advised via email to double-check. **Official Response from Beth Anderson:** > Thanks for leaving a review and listing the three things you like best about Phrase. We're glad you resolved your issue and can go on using Phrase to support your work! ### 40. Excellent platform, easy tu use, efficient, makes work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Phrase?** Easy of use, helps managing multiple customers. **What do you dislike about Phrase?** Price can be high for freelancers like me. **What problems is Phrase solving and how is that benefiting you?** It helps to work with multiple projects and various clients organizing the information. **Official Response from Beth Anderson:** > Thanks for leaving a review, we're glad you find the platform easy to use, especially when managing multiple customers. We value your feedback. ### 41. Much easier Platform to use than others **Rating:** 5.0/5.0 stars **Reviewed by:** ed b. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Phrase?** I have been using Phrase for almost a decade (when it was named "Memsource"). It is easy to use and intuitive, and you can easily translate projects. It supports Right-to-left Languages, which is a great feature, and Tags can be added easily, so there is there is no confusion here. The QA process is decent and you can understand the platform once you use it. I use it now daily since I have multiple clients using it and I honestly prefer it over the alternative this the online platform is the easiest to use among the rest. **What do you dislike about Phrase?** It would be great if there were a way to find out which account belongs to which client! In other words, I have six clients using Phrase, each with a different username and password. When I get a link to log in to work on it, I need to remember which username/password I need to use to log in for this particular project. It is even more complicated when they all use variations of "my email+year" or "provide_my email" where I need to log in and out multiple times to find the correct account. I really don't know how this can be resolved, but it would be an amazing feature if there is a way to fix this issue! :) **What problems is Phrase solving and how is that benefiting you?** It makes my work faster and help me benefiting from the Translation Memories and past translations/projects to complete the next ones. **Official Response from Beth Anderson:** > Thanks for your review, it's great to read such positive feedback. We appreciate your suggestion and always strive to improve our users. ### 42. Small business review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Phrase?** It's very easy to use and intuitive. It is comparable to some much more expensive software packages. **What do you dislike about Phrase?** It's really hard to change subscriptions and buying additional volumes of MTUs is very expensive. **What problems is Phrase solving and how is that benefiting you?** I was looking for an easy to use solution for two users that would allow my small agency to tackle translation projects. I was looking less for project management software and more for a lightwieght and easy to use CAT tool. **Official Response from Beth Anderson:** > Thanks for leaving a review - it's great to hear you find Phrase easy to use and intuitive. We're sorry you find it difficult to change subscriptions, please always reach out to our support team if you're struggling who would be happy to advise, or check out our help center. https://support.phrase.com/hc/en-us/ ### 43. Intuitive interface & powerful functionality **Rating:** 5.0/5.0 stars **Reviewed by:** CELIA R. | Professor in Language Technology, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Phrase?** What I like best about the Phrase Localization Platform is its intuitive interface combined with powerful functionality. It simplifies the localization process with tools like in-context editing, a robust translation memory, and seamless integration with MT. It makes teamwork efficient, and the platform's support for multiple file formats ensures flexibility. Its analytics also provide valuable insights into the progress and quality of translations, making it an indispensable tool for any localization team. **What do you dislike about Phrase?** Honestly, there’s nothing I dislike about Phrase Localization Platform. It delivers a seamless and efficient localization experience, with a user-friendly interface, robust features, and excellent integrations. The platform consistently meets the needs of both small and large-scale projects, making it a reliable choice for localization efforts. **What problems is Phrase solving and how is that benefiting you?** Managing complex multilingual projects, ensuring consistency across translations, and integrating machine translation into workflows. **Official Response from Beth Anderson:** > Thanks for your review Celia, we're glad you like the powerful functionality Phrase offers and find it to have an intuitive interface. We're super glad you can't fault Phrase and hope we continue to support your needs moving forward. ### 44. frequent user as a freelance translator - enjoyable experience and only a few issues with speed **Rating:** 4.5/5.0 stars **Reviewed by:** Nigel J C. | Native English (British) editor, reviewer and proofreader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Phrase?** Several translation agency clients of mine are sending me work via Phrase. The features seem to be entirely comparable to those of Trados, with the ease of use of logging in on any machine and in any browser. Therefore, this makes it easy for me to work on the move when I might not be using a computer with Trados installed. Overall, I find the design of the interface highly effective. I have not had the occasion to contact Phrase customer support. This reflects the fact that the platform is generally very robust and reliable. I would certainly recommend it to any organization and I believe that as a freelance translator, Phrase has helped me to receive a higher volume of work from certain clients that prefer to use it. Better yet, I don't have to pay anything, unlike Trados for example which often has costly updates. **What do you dislike about Phrase?** Occasionally, it will freeze for a while or start running slowly when moving between lines, but this is likely to be a browser or connectivity issue. I have only ever seen it crash completely once in hundreds of usage sessions. **What problems is Phrase solving and how is that benefiting you?** It is helping me obtain more freelance translation work from clients **Official Response from Matt Owen:** > Thank you for your feedback! It's great to hear that Phrase has been helpful. I'm sorry to hear taht you've had some issues with speed, I'll make sure this is passed on to the team so we can check on this for you. ### 45. User-frienly interface, easy navigation & robust translation memory makes Phrase an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dinorah P. | Volunteer Translator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Phrase?** I recently had the opportunity to use the Phrase Localization Platform as a voluntary translator for Translators Without Borders (TWB), and I couldn’t be more impressed. This software offers a user-friendly interface that makes it easy to navigate through projects, which is crucial when working on time-sensitive translations for humanitarian causes. One of the standout features is its robust translation memory, which not only speeds up the process but also ensures consistency across different documents. The ability to create and manage glossaries has been invaluable, especially when dealing with specific terminology related to various fields. Overall, Phrase Localization Platform has significantly enhanced my productivity and accuracy as a translator. I highly recommend it to anyone looking to improve their translation workflow, whether for professional use or volunteer projects like those at TWB, and I am truly considering obtaining it for my freelance work as an English-Spanish translator. **What do you dislike about Phrase?** I have not found a feature that I dislike. **What problems is Phrase solving and how is that benefiting you?** I learned about Phrase Localization Platform when I started collaborating Translation Without Borders as a volunteer translator, and I was impressed with the features. **Official Response from Matt Owen:** > Hi Dinorah, Thanks so much for your positive review, it's great to hear that you had such a positive experience using the Phrase platform. Please do let us know if there's anything we can do to help in the future. ### 46. Useful tool to keep good workflow in your team and painless customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub K. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Phrase?** As a Customer Support, I have to handle both teams' needs and the best customer experience. How Phrase is helping the most: - Easily keep on track of the changes on translations as simple as "to be translated" or "verified" - Use Google translate to automize the first version of the translations - Use keys to localize easy the translations in your app and show related cases according to the key - See every change, description, suggestion in one app **What do you dislike about Phrase?** With longer text, it's harder to see the whole case overview to do the proper translation - you need to scroll back and forth. Being able to switch to the fullscreen (or half screen) option would be very beneficial. **What problems is Phrase solving and how is that benefiting you?** - Keeping the workflow of your team smoothly - Customers don't have to hassle with temporary untranslated content --> the google translate automation solves it. **Official Response from Beth Anderson:** > Thanks for leaving a review with specific features you like to use on Phrase! We take on board your suggestion about the switch between screen size, and I will pass it to the relevant team, as we always strive to improve customer experience. ### 47. Phrase makes translation more efficient, and is helpful for discovering translation inconsistencies **Rating:** 4.5/5.0 stars **Reviewed by:** Hava E. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Phrase?** 1. Filtering for a word and checking that it has been translated consistently over all segments. Often, filtering in both the source and the target is particularly helpful, to search for mistranslations. 2. The "Show hidden characters" feature heps check that there are no additional or missing spaces, particularly between tags and text. 3. I don't use automatic translation during translation file import, as I prefer to supervise the translations segment by segment. However, if the CAT pane is open, marking a segment as confirmed automatically jumps to the next empty segment and inserts the most relevant translation suggestion, which speeds up the translation process. 4. The Translation Memories are helpful for storing translation variants particular to our subject matter. 5. The QA feature is particularly helpful for finding tag errors, which are otherwise difficult to notice. **What do you dislike about Phrase?** 1. Phrase does not automatically use translated terms from our translation memories in its translation suggestions for a segment, provided by the translation machines. I have to accept the segment translation suggestion, and then click on the mistranslated term and click again on its translation from the translation memory. 2. For translations imported from Paligo, the tags contained in the target are colored gray, and I need to manually replace each one by a blue tag. WIthout this replacement, when the completed translation is imported back into Paligo, it doesn't recognize the tags and omits their contents in the translated document. **What problems is Phrase solving and how is that benefiting you?** We provide documentation in Mexican Spanish and Hebrew, as well as English. Originally, we outsourced the translations to a translation agency, but found that since they didn't understand the product, their translations were faulty, to the extent that it was difficult to understand from the translated User Guides, how to use the product. As a result we needed to invest considerable time in reviewing and correcting the translations. Eventually, we stopped using the translation agency, and started doing the translations ourselves, with the help of Phrase. For the Spanish translations, we send the translated documents to a colleague in Mexico to review, and she generally requests only a few minor corrections. **Official Response from Beth Anderson:** > Thanks for the review Hava and leaving such detailed feedback, it always helps us to understand what customers are looking for in our platform and how we might improve. In regards to your tagging feedback and other suggestions, I will pass these onto the relevant teams. ### 48. Translation Platform with Comprehensive Toolset **Rating:** 4.5/5.0 stars **Reviewed by:** Junya K. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Phrase?** Phrase provides an end-to-end solution for localization for both project creation and project execution. It streamlines a collaboration among the project team via comment function as well as change history function.It is easy to use,easy to integrate, easy to implement. **What do you dislike about Phrase?** The flexibility of source editing can backfire as you can introduce a risk of erroneous source text change. **What problems is Phrase solving and how is that benefiting you?** Phrase Localization Platform helps streamlining the management of multilingual contents by easy access to translation memory and term base, as well as built-in QA tool. The addition of comment sharing allows the centralizing the communication channel across the translation team. **Official Response from Beth Anderson:** > Thanks for leaving a review on Phrase, we're glad you find it streamlines your collaboration within project teams making it easy to use and implement across different users. We're sorry to hear you sometimes find the source editing flexibility a negative, and we appreciate you highlighting this as a potential risk to future translation projects. We’re always looking for ways to balance flexibility with safeguards to minimize errors. Your input helps us identify areas where we can improve and enhance the user experience. ### 49. Excellent Translation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Linguist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Phrase?** I like the ease of use and intuitive design of the platform. **What do you dislike about Phrase?** I wish, when looking at a project, you could see at a glance the name of the translator (or QA person) for a given job. **What problems is Phrase solving and how is that benefiting you?** The platform makes it easy to assign translators and QA checkers to jobs, and it is also super easy to check the status of these jobs. This saves me a lot of time. Before we were using spreadsheets to send translations, which is cumbersome, and also involves time in creating the document itself. **Official Response from Beth Anderson:** > Thanks for leaving a review, we're glad you find Phrase easy to use with an intuitive design! We're always open to feedback on improving the platform for our users, and so I will pass this onto the team. ### 50. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mervi K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Phrase?** Its simple and easy use. Its really logical. **What do you dislike about Phrase?** "Occasionally it crashes, but that happens rather rarely." **What problems is Phrase solving and how is that benefiting you?** Lack of Context for Translators Translators often work in isolation without seeing where and how the content will be used. Phrase provides in-context editing (e.g., live previews, screenshots), significantly improving translation accuracy. **Official Response from Beth Anderson:** > Thanks for leaving your review! We're glad you find Phrase easy to use. We're sorry about the occasional downtime you may experience, we work hard to ensure this isn't a regular occurrence. ## Phrase Discussions - [How do I edit a project save?](https://www.g2.com/discussions/how-do-i-edit-a-project-save) - 1 comment, 1 upvote - [Is there a chance to an option that enable linguists to create and use their own TB?](https://www.g2.com/discussions/31866-is-there-a-chance-to-an-option-that-enable-linguists-to-create-and-use-their-own-tb) - 2 comments, 1 upvote - [View Phrase pricing details and edition comparison](https://www.g2.com/products/phrase-phrase/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+03%3A59%3A55+-0500&secure%5Bsession_id%5D=125c02c2-e81e-4b7c-bd90-faa174cba500&secure%5Btoken%5D=d2369372d351c24651b078fb04e06999bc30ca28a175890a89cada62b3c103d6&format=llm_user) ## Phrase Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Articulate 360](https://www.g2.com/products/articulate-360/reviews) - 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[Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [WeLocalize](https://www.g2.com/products/welocalize/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) - [Xbench](https://www.g2.com/products/xbench/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Phrase Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Translation Support** - Automated Translation - Workflows - Glossary - Image Translation - Traffic Analysis **Translation Options** - Direct Text Translation - Document Translation - Real-time Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Client Tools** - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory **Voice cloning - Voice Dubbing** - Natural Quality - Compatibility - Voice Modification **Agentic AI - Video Translation** - Cross-system Integration - Natural Language Interaction **Automation** - Translation Memory - Quality Checks - Continuous Translation **Visitor Customization ** - Widgets - Language-Based Domains - Preferred Language Detection - Personalized Content **Offering Type** - Browser Application - Free Offering **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Machine Translation** - Neural Machine Translation **Real-time preview - Voice Dubbing** - Modified Voice Preview **Learning - Machine Learning** - Training Data - Actionable Insights - Algorithm **Translation Options** - Collaborative Translation **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text-to-Speech **Security and Privacy - Voice Dubbing** - Encryption - Secure Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Output - Voice Dubbing** - API - Sharing - Language Variety **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Phrase Alternatives - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Transifex](https://www.g2.com/products/transifex/reviews) - 4.2/5.0 (719 reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - 4.4/5.0 (705 reviews)