# Top Free Live Chat Software Check out our list of free Live Chat Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Live Chat Software](https://www.g2.com/categories/live-chat) to ensure you get the right product. ## View Free Live Chat Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **224** Live Chat Products Available View all [Live Chat Software](https://www.g2.com/categories/live-chat) View all [Live Chat Software](https://www.g2.com/categories/live-chat) ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,883)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers appreciate Fin's ability to learn from past interactions, provide accurate responses, and integrate seamlessly with external tools, which significantly reduces the workload of support teams. Users experienced issues with Fin's language support, occasional incorrect responses, and difficulty in setting up certain features, as well as dissatisfaction with the pricing and additional fees for certain features. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,995)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers appreciate Zendesk's ability to track all client requests in one place, saving time on repetitive tasks, and its AI feature that suggests summaries and ticket routing to the correct team more efficiently. Reviewers noted that the initial setup can be complicated for new users, some customizations are difficult to configure for smaller teams, and the platform might feel expensive for smaller setups. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (7,760)4.4 out of 5 ](https://www.g2.com/products/zoho-desk/reviews#reviews "Read Zoho Desk Reviews") Product Description Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust **Users:** CEO, Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 73% Small-Business, 23% Mid-Market ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC It works and it is quite easy for a new company to start.[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-13084056) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE I'm still in the evaluation stage, but I appreciate the clean interface and how organized the platform feels. I'm comparing help desk solutions for...[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-13088089) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,907)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the ability to link a knowledge base, the intuitive updating process, the accurate responses, and the seamless integration with various platforms as positive aspects of Tidio. Reviewers experienced issues with limited integrations for specific needs, difficulties in transferring admin accounts, and challenges with the pricing structure when using more advanced automations or Lyro AI. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,356)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,916)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, Massachusetts, United States Company Website https://hubspot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 ### [Drift](https://www.g2.com/products/drift/reviews) [By Salesloft](https://www.g2.com/sellers/salesloft) [ (1,255)4.4 out of 5 ](https://www.g2.com/products/drift/reviews#reviews "Read Drift Reviews") Product Description Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc **Users:** Sales Development Representative, Business Development Representative · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 27% Small-Business ![Kai Lun C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai Lun C.") KC Hassle free on my end. Easy for customer to book meetings with us[Read review](https://www.g2.com/products/drift/reviews/drift-review-9167590) ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe[Read review](https://www.g2.com/products/drift/reviews/drift-review-9202310) Year Founded 2011 HQ Location Atlanta, GA Company Website https://salesloft.com Twitter @Salesloft LinkedIn® Page https://www.linkedin.com/company/2296178/ ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (3,752)4.4 out of 5 ](https://www.g2.com/products/freshdesk/reviews#reviews "Read Freshdesk Reviews") Product Description Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c **Users:** Manager, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 48% Small-Business, 40% Mid-Market ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Great value for the price—the range of options I’m getting, along with the AI, automation, and other capabilities included, is genuinely impressive.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12444843) ![Rohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit P.") RP I appreciate Freshdesk for managing our client support tickets effectively, organizing them with updated status to track and resolve easily with...[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12721481) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) [By QualityUnit](https://www.g2.com/sellers/qualityunit) [ (1,538)4.5 out of 5 ](https://www.g2.com/products/liveagent/reviews#reviews "Read LiveAgent Reviews") Product Description LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte **Users:** CEO, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 68% Small-Business, 29% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of use, affordability, and the ability to efficiently serve customers across all channels from a single, uninterrupted center. Reviewers mentioned issues such as being signed out when idle, inability to edit the formatting of an inserted table, and slow page loading times during periods of high traffic. Year Founded 2004 HQ Location Bratislava Company Website https://www.qualityunit.com/ Twitter @qualityunit LinkedIn® Page https://www.linkedin.com/company/3516632/ ### [Smartsupp](https://www.g2.com/products/smartsupp/reviews) [By Smartsupp](https://www.g2.com/sellers/smartsupp) [ (1,048)4.7 out of 5 ](https://www.g2.com/products/smartsupp/reviews#reviews "Read Smartsupp Reviews") Product Description Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: **Users:** CEO, Owner · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 96% Small-Business, 3% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, quick setup, clear interface, and the ability to communicate with visitors instantly, see their behavior on the website in real time, and the multichannel support through WhatsApp and Messenger. Reviewers experienced limitations in the lower plans, occasional lack of clarity in the conversation history, lack of advanced customization options, detailed analytics, and difficulties in adding multiple IP addresses to block. Year Founded 2013 HQ Location Brno, South Moravia Company Website https://www.smartsupp.com Twitter @SmartsuppCOM LinkedIn® Page https://www.linkedin.com/company/5005135/ ### [LiveChat](https://www.g2.com/products/livechat/reviews) [By Text](https://www.g2.com/sellers/text) [ (810)4.5 out of 5 ](https://www.g2.com/products/livechat/reviews#reviews "Read LiveChat Reviews") Product Description LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing **Users:** Customer Service Representative, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers like the ease of implementation, the AI features that speed up responses, the ability to customize events and integrations, and the real-time notifications that improve customer experience. Reviewers noted that some advanced features can be expensive for smaller teams, the mobile app can be slower compared to the desktop version, and the customization options for certain workflows could be more flexible. Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT ### [Front](https://www.g2.com/products/front/reviews) [By Front App](https://www.g2.com/sellers/front-app) [ (2,499)4.7 out of 5 ](https://www.g2.com/products/front/reviews#reviews "Read Front Reviews") Product Description Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, in **Users:** Customer Success Manager, Account Manager · **Industries:** Logistics and Supply Chain, Computer Software · **Market Segment:** 48% Small-Business, 42% Mid-Market AG I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature...[Read review](https://www.g2.com/products/front/reviews/front-review-12043650) JC What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a...[Read review](https://www.g2.com/products/front/reviews/front-review-12125941) Year Founded 2014 HQ Location San Francisco, CA Company Website https://frontapp.com Twitter @FrontHQ LinkedIn® Page https://www.linkedin.com/company/fronthq/ ### [UJET](https://www.g2.com/products/ujet/reviews) [By UJET](https://www.g2.com/sellers/ujet) [ (1,130)4.7 out of 5 ](https://www.g2.com/products/ujet/reviews#reviews "Read UJET Reviews") Product Description UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs **Users:** Customer Service Representative, Agent · **Industries:** Consumer Services, Telecommunications · **Market Segment:** 57% Mid-Market, 34% Enterprise ![Rashad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashad M.") RM Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This...[Read review](https://www.g2.com/products/ujet/reviews/ujet-review-8772081) ![Moises A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moises A.") MA The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced...[Read review](https://www.g2.com/products/ujet/reviews/ujet-review-8974648) Year Founded 2015 HQ Location San Francisco, California Company Website https://www.ujet.cx Twitter @UJETcx LinkedIn® Page https://www.linkedin.com/company/18051573/ ### [Birdeye](https://www.g2.com/products/birdeye/reviews) [By Birdeye](https://www.g2.com/sellers/birdeye) [ (4,151)4.7 out of 5 ](https://www.g2.com/products/birdeye/reviews#reviews "Read Birdeye Reviews") Product Description Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI cowork **Users:** Owner, Marketing Manager · **Industries:** Hospital & Health Care, Real Estate · **Market Segment:** 47% Small-Business, 34% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the user-friendly interface, the helpful and proactive team, the easy setup process, the ability to reply on multiple platforms, and the seamless customer review integration. Users experienced issues such as missing features like uploading documents and videos to survey responses, lack of notifications for new reviews, the need for a Gmail or Facebook account to leave a review, and occasional glitches. Year Founded 2012 HQ Location Palo Alto, CA Company Website https://www.birdeye.com Twitter @BirdEye\_ LinkedIn® Page https://www.linkedin.com/company/2837064/ ### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) [By Lime Connect](https://www.g2.com/sellers/lime-connect) [ (453)4.4 out of 5 ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews#reviews "Read Lime Connect (formerly Userlike) Reviews") Product Description is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. **Users:** CEO, Marketing Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 80% Small-Business, 16% Mid-Market ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Very easy to implement with minimal configuration[Read review](https://www.g2.com/products/lime-connect-formerly-userlike/reviews/lime-connect-formerly-userlike-review-5297124) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") IT Simplicity of integration and use even in the free version[Read review](https://www.g2.com/products/lime-connect-formerly-userlike/reviews/lime-connect-formerly-userlike-review-5307029) Year Founded 2011 HQ Location Cologne, Germany Company Website https://www.userlike.com/ Twitter @userlike LinkedIn® Page https://www.linkedin.com/company/2855046/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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