I love that I can keep track of everything. The reports section is incredible and helpful to keep a pulse on what’s going on in the salon when I’m not there. I love the marketing as well. We have gotten more reviews since using Photest,, than we have in the 4 years we’ve been open. It’s incredible. We have about 2-3 google reviews each day all saying how much they love the Salon. Review collected by and hosted on G2.com.

I dislike that I cannot let my team member see their own numbers without giving them control over all the Salon reports. I obviously don’t want them to be able to see all the financials as well as what others are getting paid, but I do feel they should be able to see their own numbers whenever they would like to. Review collected by and hosted on G2.com.

Customer service , always willing to resolve problems in a a timely matter.very open to our opens and problems. Willing to help owners or front desk in walking thru what is needed to get what we need or what we are doing wrong . They knowledge of thier software is without a doubt is superior to any other software employees! Review collected by and hosted on G2.com.

Online booking salons can’t customize to your bussiness . Have to go with what they have . I pay for it can’t use it! Charge the salon for booking in line . I’m a commission salon ,my staff won’t except the terms .went to flat fee ,that was told it included EVERYTHING.! Not true. Phorest should take on the cost or take the change on not salons.sofware should not repeat services for next visit .we are not a spa Review collected by and hosted on G2.com.

It's well thought out and easy to use. It's cloud based which is great, every stylist has the ability to view their schedule. You as an owner have control over what they can and can not do on the system. Review collected by and hosted on G2.com.

It's not designed from the users point of view. As to say it's thought out from a salon owner or stylist perspective. Many things I would change to make it the #1 system in the world. Review collected by and hosted on G2.com.

I’ve gone though two painful booking systems over the past 6 years. I couldn’t understand why a program couldn’t do everything I needed and wanted it to do. Phorest is literally the answer to EVERY SINGLE ISSUE I have ever had. I have not one additional request. All I have are positive outcomes, even in some glitches when we switched systems. The customer help is so kind, patient, diligent, and knowledgable. There’s not one single thing I dislike about Phorest. Review collected by and hosted on G2.com.

the Only thing I can even think to mention here is that the app is not as user friendly as I would have liked. It’s much harder to function on the app than the computer, but it works in a pinch. Review collected by and hosted on G2.com.

The training and customer support is amazing. Reports, online booking, marketing and integrated credit card processing make my life so much easier. Review collected by and hosted on G2.com.

My only concerns are the time being in military time for the reminders, the fact that clients have to log in to see the actual time when they receive a confirmation. The tipping is not right - it tips on the total (service & retail) that needs to be changed for sure. Review collected by and hosted on G2.com.

Consistency in performance. Customer service , for most departments. Added features, txt messages, branded app, ease of use Review collected by and hosted on G2.com.

There can be a communication gap between the U.K. and USA.

Would have been great if the clients birthdays could be entered easily in our format and if that info would have imported! Now we don’t have any of our existing clients birthdays..

A bit more information and response about the branded app- I don’t feel like our needs have been met.

An outline of the transition process upfront would be great. Review collected by and hosted on G2.com.

I love that I can utilize booking, employee management and inventory in one software. Phorest customer support team is great and the marketing features have really launched my business. Review collected by and hosted on G2.com.

There isn’t anything I dislike about this software Review collected by and hosted on G2.com.

I like that the system is user friendly. I have been able to figure out processes without much difficulty even though i am fairly new at this. Review collected by and hosted on G2.com.

I dislike how we currently have some of the online booking features set up. But that is an issue on our end not Phorest. Review collected by and hosted on G2.com.

Phorest software is really easy to use. I like that you can access on your phone as well. Review collected by and hosted on G2.com.

I wish the iPhone version worked as well as the mac desktop version. Review collected by and hosted on G2.com.

Technology first. Everything from the PhorestGo app to the client reconnect, is great at connecting with our clients on real-time notice. Love how is easy it is to creat appointments on Phorest too! Review collected by and hosted on G2.com.

Only thing that we do not like is that you cannot have multiple tabs open at once. Review collected by and hosted on G2.com.