I love Phonexa's user friendly features. Most things I was able to figure out on my own, but when I did need assistance, their team was always there to help. I've worked with Miguel Cuevas on a number of occasions, and he has always responded to me quickly and with a positive attitude! I never felt like I was bothering him, and he has never been unable to help me with an issue. His expertise in the field is refreshing and much appreciated! Review collected by and hosted on G2.com.

I dislike the required 2-step authentication. Review collected by and hosted on G2.com.

Phonexa is packed with features, yet easy to set up initially with great support offered by the UK team to get the ball rolling in what might otherwise be too comprehensive a system as to be too overwhelming for a new user to make the most of. I use the system daily and after some training from Rich am able to create and set up integrations myself moving forwards to expand our activity. Review collected by and hosted on G2.com.

The strength in terms of depth of features is also a potential weakness. I wouldn't like to dive into this without some human support back up, the system isn't intuitive enough to drop in and hit the ground running using just the interface and the knowledge base. It needs some hand holding initially and for the first few iterations of set up to get going, and I will probably need further support to see all the potential uses for the modules I have yet to fully understand. Review collected by and hosted on G2.com.

I appreciate the unmatched customer support from Phonexa. Their team has always been there to help us through any questions or confusion, making a significant impact on our business. This support is one of the key reasons I would choose Phonexa again. Review collected by and hosted on G2.com.

Initially, setting up Phonexa was a bit confusing. Review collected by and hosted on G2.com.

Phonexa has an exceptional customer support! Rich is really knowledgeable, always available and willing to help Review collected by and hosted on G2.com.

There is nothing that I dislike about Phonexa so far Review collected by and hosted on G2.com.

Phonexa offers one of the most comprehensive lead systems we’ve used. Their Ping Post tech, reporting capabilities, and CRM integrations are spot on. But what really stands out is the people — their support and account teams are incredibly knowledgeable and proactive. Phonexa doesn’t just provide tools — they partner with you to drive results. It’s rare to find a provider this good. Review collected by and hosted on G2.com.

There’s a slight learning curve due to how feature-rich the platform is, but once you’re set up, it’s smooth sailing. Review collected by and hosted on G2.com.

The solutions Phonexa is able to provide our business on the fly is , to say the least... impressive. Miguel is our point man and he is always on point!! I have never worked with a company that feels so one on one, and really creates custom solutions for difficult situations so quickly! If you put your trust in Miguel at Phonexa he will deliver every single day! Our business is streamlined and we are confident in our numbers more so than ever. Profits first!! Thanks Phonexa and Miguel. Sign up now! Review collected by and hosted on G2.com.

The system itself is robust . You need a helping hand sometimes, but the team is always avail and creates videos and explanations on the spot which is super helpful! Review collected by and hosted on G2.com.

Ability to support and provide assistance for custom requests Review collected by and hosted on G2.com.

At times the turn around time for complex requests can take more time than usual Review collected by and hosted on G2.com.

I'd never used a system like Phonexa before so the support, education and patience was hugely helpful to get to a position where we understood the system and how it could unlock a lot of insight to support our growth. Rich is great at making the complex seem simple and help to fill any knowledge gaps we had. Review collected by and hosted on G2.com.

The Phonexa system is a beast with a lot of functionality - the downside is it's not very user friendly as a result. However that's where they're different from other software solutions by having a human element to guide and advise.

Without that it would be difficult, but I think they know that hence why they have great people helping you. Review collected by and hosted on G2.com.

It does everything you need or would want it to and then some.

The customer service team is outstanding. Rich was exceptionally knowledgeable during our initial integration, greatly smoothing the process. Later, Steffi became our primary contact; she is invariably available when not on a call and displays unwavering commitment. When I was desperate to launch a campaign and encountered troubleshooting difficulties, she selflessly dedicated five minutes—despite her impending school run—to help us go live, ultimately giving our campaign a 16‐hour head start. Review collected by and hosted on G2.com.

The only think i can fault is that there are different price points for better analytics but that is the same with most and Phonexa is cheap considering what it is capable off. Review collected by and hosted on G2.com.

The platform enables us to address complex requirements and offers a range of lead delivery options to different providers and suppliers. Consolidating all our solutions—such as lead delivery and email delivery—in one place is also beneficial for reporting purposes.

We now use 5 of the main functions of phonexa for different purposes - lead distribution, site analysis, affiliate leads from dedicated webpage, appointment booking and email management. Most are interlinked together and through all steps, phonexa have been great with implementation, ironing out any bugs in production and enhancing Review collected by and hosted on G2.com.

Nothing springs to mind that caused great issues Review collected by and hosted on G2.com.