---
title: PhonEX ONE Reviews
meta_title: 'PhonEX ONE Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PhonEX ONE works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 2
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# PhonEX ONE Reviews
**Vendor:** Mind CTI  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About PhonEX ONE
PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world.




## PhonEX ONE Reviews
  ### 1. PhoneEx One - The Call Manager

**Rating:** 4.0/5.0 stars

**Reviewed by:** VAIBHAV J. | IT Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** December 05, 2023

**What do you like best about PhonEX ONE?**

I liked it's data interpretation and it's interface which is very easy to monitor and analyse.

**What do you dislike about PhonEX ONE?**

Providing more automated features for live calls tracking would be a good option

**What problems is PhonEX ONE solving and how is that benefiting you?**

It gives a great platform for the analysts to analyse call volumes and all kind of relevant data

  ### 2. Easy to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Campbell O. | Director of Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 24, 2022

**What do you like best about PhonEX ONE?**

Simple setup and very few issues with quality or dropped calls. I was impressed with the onboarding and how quick and simple it was to get started and integrate into my workflow.

**What do you dislike about PhonEX ONE?**

A better vm retrieval system would be nice

**What problems is PhonEX ONE solving and how is that benefiting you?**

Faster contact with leads and less delays between calls - it has yielded more money


## PhonEX ONE Discussions
  - [What is PhonEX ONE used for?](https://www.g2.com/discussions/what-is-phonex-one-used-for)

- [View PhonEX ONE pricing details and edition comparison](https://www.g2.com/products/phonex-one/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A25%3A41+-0500&secure%5Bsession_id%5D=bc8d96d9-b3c7-4333-b739-42f746bf50e2&secure%5Btoken%5D=9a23346328c3fd4f333b46400f1739622176979d758b03ee209451ba3600fa17&format=llm_user)

## PhonEX ONE Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top PhonEX ONE Alternatives
  - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews)
  - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews)
  - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (42 reviews)