# Best  AI Agent Builders Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   AI agent builders are platforms designed to build, deploy, and manage autonomous AI agents deeply integrated with a company's data ecosystem, business processes, and [CRM systems](https://www.g2.com/categories/crm). Leveraging [natural language processing (NLP)](https://www.g2.com/categories/natural-language-processing-nlp) and [machine learning (ML)](https://www.g2.com/categories/machine-learning), these platforms enable highly customizable agents, spanning customer support, sales, HR, and IT operations, that can autonomously initiate or respond to user queries, perform actions based on triggers, and escalate complex issues to human agents.

### Core Capabilities of AI Agent Builders Software

To qualify for inclusion in the AI Agent Builders category, a product must:

- Integrate deeply with business systems such as CRMs or knowledge bases to ensure data-driven, role-specific interactions
- Utilize NLP or speech recognition to provide accurate, context-aware responses
- Allow users to design the agent's role, tone, and capabilities to suit specific business needs
- Offer dashboards or insights reports for agent interactions and performance
- Enable seamless human-in-the-loop functionality for escalating complex conversations
- Support advanced automation and proactive task execution to trigger workflows independently
- Maintain security, compliance, and data privacy protocols aligned to enterprise and regulatory requirements
- Allow for modularity and installation of partner or third-party capabilities within the builder flow
- Support natural language configuration and setup of agents

### How AI Agent Builders Software Differs from Other Tools

AI agent builders offer a fundamentally different level of customization and integration compared to standard [chatbot software](https://www.g2.com/categories/chatbots) and general [bot platforms](https://www.g2.com/categories/bot-platforms). While chatbots provide basic conversational responses and bot platforms offer broad automation, AI agent builders enable purpose-built agents embedded directly into business workflows and data structures. They also differ from pre-built [AI agents](https://www.g2.com/categories/ai-agents) in that they empower organizations to design and configure agents from the ground up, rather than deploying ready-made solutions.

### Insights from G2 on AI Agent Builders Software

Based on category trends on G2, flexibility in agent design and the depth of system integrations stand out as primary differentiators. The ability to configure agents using natural language, combined with seamless human handoff, makes these platforms accessible to business users while still meeting enterprise-grade requirements.





## Best  AI Agent Builders Software At A Glance

- **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
- **Highest Performer:** [CloseBot](https://www.g2.com/products/closebot/reviews)
- **Easiest to Use:** [CloseBot](https://www.g2.com/products/closebot/reviews)
- **Top Trending:** [n8n](https://www.g2.com/products/n8n/reviews)
- **Best Free Software:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)


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---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,044


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (580,768 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Salesforce Administrator
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 38% Mid-Market, 30% Enterprise


  ### 2. [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)
  UiPath (NYSE: PATH) is a global leader in agentic automation, empowering enterprises to harness the full potential of AI agents to autonomously execute and optimize complex business processes. The UiPath Platform™ uniquely combines controlled agency, developer flexibility, and seamless integration to help organizations scale agentic automation safely and confidently. Committed to security, governance, and interoperability, UiPath supports enterprises as they transition into a future where automation delivers on the full potential of AI to transform industries. For more information, visit www.uipath.com. Agentic testing is an AI-powered approach to software quality assurance that leverages autonomous agents to generate, execute, and evolve tests across the entire testing lifecycle. By partnering intelligent agents with human testers, agentic testing dramatically increases test coverage, accelerates release cycles, improves system resilience, and enables continuous testing at enterprise scale. It empowers teams to shift from manual, reactive testing to proactive, scalable quality engineering—driving faster innovation with higher confidence.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 5,826


**Seller Details:**

- **Seller:** [UiPath](https://www.g2.com/sellers/uipath)
- **Company Website:** https://www.uipath.com
- **Year Founded:** 2005
- **HQ Location:** New York
- **Twitter:** @UiPath (107,817 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,074 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** RPA Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 52% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (383 reviews)
- Ease of Use (369 reviews)
- Automation Focus (300 reviews)
- Automation Ease (254 reviews)
- Efficiency (194 reviews)

**Cons:**

- Expensive (157 reviews)
- Learning Curve (146 reviews)
- Complexity (92 reviews)
- Missing Features (90 reviews)
- Pricing Issues (74 reviews)

  ### 3. [Zapier](https://www.g2.com/products/zapier/reviews)
  Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away. Since 2011, over 2 million business have turned to Zapier for their automation needs, including: lead management, sales pipeline, marketing campaigns, customer support, data management, project management, and tickets and incidents.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,970


**Seller Details:**

- **Seller:** [Zapier](https://www.g2.com/sellers/zapier)
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @zapier (95,047 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zapier (1,408 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 70% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (437 reviews)
- Automation (401 reviews)
- Integrations (337 reviews)
- Easy Integrations (294 reviews)
- Integration Capabilities (261 reviews)

**Cons:**

- Expensive (183 reviews)
- Pricing Issues (142 reviews)
- Complexity (141 reviews)
- Learning Curve (85 reviews)
- Limited Features (77 reviews)

  ### 4. [Lindy](https://www.g2.com/products/lindy-lindy/reviews)
  Lindy is an AI workflow automation platform that helps businesses streamline operations by handling repetitive tasks at scale. With Lindy, you can build AI agents—without writing a single line of code—to automate tasks like responding to emails, scheduling meetings, enriching leads, recording and summarizing calls, and more. Key Features: ✅ No-Code AI Agent Builder – Create custom AI-powered assistants in minutes. ✅ 200+ App Integrations – Connect seamlessly with your CRM, email, calendar, and other business tools. ✅ End-to-End Automation – Automate outreach, data entry, meeting summaries, and follow-ups. ✅ Get Started with a Template – Hundred of templates to help you deploy AI agents as executive assistants, customer support chatbots, medical scribes, sales assistants, and more. ✅ Scalable & Adaptable – Customize workflows to fit your business needs, from small teams to enterprises. Check it out at lindy.ai


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 170


**Seller Details:**

- **Seller:** [Lindy](https://www.g2.com/sellers/lindy)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, California, United States
- **Twitter:** @getlindy (23,832 Twitter followers)
- **LinkedIn® Page:** https://fr.linkedin.com/company/lindyai (66 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Consulting
  - **Company Size:** 79% Small-Business, 5% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (125 reviews)
- Automation (57 reviews)
- Intuitive (44 reviews)
- Time-saving (42 reviews)
- Easy Setup (41 reviews)

**Cons:**

- Expensive (42 reviews)
- High Subscription Cost (35 reviews)
- Learning Curve (21 reviews)
- Limited Features (14 reviews)
- AI Inaccuracy (9 reviews)

  ### 5. [Asana](https://www.g2.com/products/asana/reviews)
  Asana is a leading work management platform for human + AI collaboration. Over 170,000 customers like Accenture, Amazon, Anthropic, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it’s managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. To learn more, visit www.asana.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 12,947


**Seller Details:**

- **Seller:** [Asana](https://www.g2.com/sellers/asana)
- **Company Website:** https://asana.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @Asana (119,971 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/807257/ (4,246 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Project Manager, Owner
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 56% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1525 reviews)
- Task Management (1464 reviews)
- Project Management (1348 reviews)
- Team Collaboration (1197 reviews)
- Task Tracking (1107 reviews)

**Cons:**

- Learning Curve (605 reviews)
- Missing Features (597 reviews)
- Limited Features (531 reviews)
- Not Intuitive (384 reviews)
- Task Management (374 reviews)

  ### 6. [CloseBot](https://www.g2.com/products/closebot/reviews)
  The Leading Conversational AI Agent Builder Platform to Qualify Leads and Book Meetings 24/7 CloseBot is a cutting-edge conversational AI platform designed to revolutionize how businesses interact with their leads and customers across multiple channels. It stands out as a powerful tool, particularly for businesses using platforms like GoHighLevel, offering a robust and user-friendly solution for automating communication, qualifying leads, booking appointments, and providing exceptional customer service. Utilizes an objective-based AI system where you define specific goals for the bot to achieve during conversations, such as lead qualification or appointment booking. This allows the bot to dynamically adapt its responses and prompting to meet those objectives, leading to more focused and effective interactions. Seamless integration with GoHighLevel, enabling automatic contact tagging and the mapping of collected information to custom fields within GoHighLevel. This integration streamlines data management and allows for triggering automations within GoHighLevel based on CloseBot interactions. Integrates with a knowledge base where you can upload documents or provide website URLs for the AI to learn from and reference during conversations. This allows the bot to provide accurate and specific information about your business, products, or services. Smart follow-up capabilities that allow you to automate follow-up messages based on the context of the conversation. This ensures that leads and customers receive timely and relevant communication, improving engagement and conversion opportunities. Built with a dynamic prompting algorithm that works in the background to create effective prompts based on your objectives and the flow of the conversation. This reduces the complexity of manual prompt engineering, allowing users to focus on defining their desired outcomes rather than crafting intricate instructions.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 127


**Seller Details:**

- **Seller:** [CloseBot](https://www.g2.com/sellers/closebot)
- **Company Website:** https://closebot.com/
- **Year Founded:** 2023
- **HQ Location:**  Everett, WA
- **LinkedIn® Page:** https://www.linkedin.com/company/closebot-ai/ (17 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 59% Small-Business, 6% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Easy Setup (11 reviews)
- Automation (6 reviews)
- 24/7 Support (3 reviews)
- AI Integration (3 reviews)

**Cons:**

- Bot Functionality (3 reviews)
- Limited Customization (3 reviews)
- Complexity (2 reviews)
- Difficult Setup (2 reviews)
- Integration Issues (2 reviews)

  ### 7. [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews)
  Watsonx.ai is part of the IBM watsonx platform that brings together new generative AI capabilities, powered by foundation models and traditional machine learning into a powerful studio spanning the AI lifecycle. With watsonx.ai, you can build, train, validate, tune and deploy generative AI, foundation models and machine learning capabilities with ease and build AI applications in a fraction of the time with a fraction of the data.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 133


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com/us-en
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (708,000 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Consultant
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Small-Business, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (76 reviews)
- Model Variety (31 reviews)
- Features (29 reviews)
- AI Integration (28 reviews)
- AI Capabilities (23 reviews)

**Cons:**

- Difficult Learning (21 reviews)
- Complexity (20 reviews)
- Learning Curve (19 reviews)
- Expensive (17 reviews)
- Improvement Needed (16 reviews)

  ### 8. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)
  Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 551


**Seller Details:**

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** https://www.jotform.com/
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform (39,323 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (900 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Real Estate, Information Technology and Services
  - **Company Size:** 69% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (267 reviews)
- Easy Setup (173 reviews)
- Artificial Intelligence (164 reviews)
- Helpful (157 reviews)
- Setup Ease (152 reviews)

**Cons:**

- AI Limitations (121 reviews)
- Limited AI Capabilities (74 reviews)
- Limited Features (66 reviews)
- Inadequate AI Features (65 reviews)
- Poor Understanding (60 reviews)

  ### 9. [Microsoft Copilot Studio](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews)
  Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuitive graphical interface that allows users to build agents without extensive coding knowledge, making AI development accessible to a broader audience. - Integration with Microsoft Ecosystem: Seamlessly connects with Microsoft 365 applications, Azure services, and other platforms, enabling agents to interact with existing tools and data sources. - Customizable Agents: Users can tailor agents to specific business needs by defining custom workflows, integrating with APIs, and utilizing pre-built or custom connectors. - Multi-Channel Deployment: Agents can be deployed across various channels, including websites, mobile apps, social media platforms, and internal business applications, ensuring broad accessibility. - Advanced Analytics and Monitoring: Provides dashboards and AI-driven insights to monitor agent performance, user interactions, and effectiveness, facilitating continuous improvement. Primary Value and Solutions Provided: Microsoft Copilot Studio addresses the need for efficient automation and intelligent assistance within organizations. By enabling the creation of custom AI agents, it helps businesses: - Enhance Productivity: Automate repetitive tasks and processes, allowing employees to focus on higher-value activities. - Improve Customer Engagement: Deploy agents that provide instant support and information to customers across multiple channels, enhancing satisfaction and responsiveness. - Streamline Operations: Integrate agents with existing systems to facilitate seamless workflows and data management, reducing manual intervention and errors. - Foster Innovation: Empower teams to develop and iterate on AI solutions rapidly, promoting a culture of innovation and continuous improvement. By providing a versatile and user-friendly platform for AI agent development, Microsoft Copilot Studio enables organizations to harness the power of artificial intelligence to solve complex challenges and drive business success.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 141


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,090,464 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 39% Small-Business, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (51 reviews)
- Easy Integrations (24 reviews)
- Easy Setup (17 reviews)
- AI Integration (15 reviews)
- Automation (15 reviews)

**Cons:**

- Expensive (11 reviews)
- Limited Customization (11 reviews)
- Learning Curve (10 reviews)
- Complex Workflows (8 reviews)
- Integration Issues (8 reviews)

  ### 10. [Retell AI](https://www.g2.com/products/retell-ai/reviews)
  Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 1,841


**Seller Details:**

- **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai)
- **Company Website:** https://www.retellai.com
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, US
- **Twitter:** @retellai (3,014 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/retellai/ (88 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 3% Small-Business, 0% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (495 reviews)
- Helpful (144 reviews)
- User Interface (142 reviews)
- Integrations (119 reviews)
- Simple (112 reviews)

**Cons:**

- Missing Features (116 reviews)
- Expensive (87 reviews)
- Learning Curve (80 reviews)
- Limited Features (66 reviews)
- Poor Understanding (64 reviews)

  ### 11. [Postman](https://www.g2.com/products/postman/reviews)
  Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations to build, test, and manage APIs at scale. With Postman, teams collaborate efficiently across the entire API lifecycle, including design, development, testing, security, documentation, and governance. The platform helps ensure consistency, quality, and enterprise-grade control. Postman also offers Agent Mode (beta), built on AWS Bedrock and trained with AWS SageMaker. Agent Mode enables developers to use natural language to debug requests, organize collections, document APIs, and automate workflows without switching tools or writing custom scripts.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,697


**Seller Details:**

- **Seller:** [Postman](https://www.g2.com/sellers/postman)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @getpostman (55,313 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3795851/ (3,420 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Software Developer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 38% Mid-Market, 34% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (467 reviews)
- API Testing (401 reviews)
- API Management (311 reviews)
- Testing (282 reviews)
- Testing Efficiency (279 reviews)

**Cons:**

- Slow Performance (222 reviews)
- Performance Issues (203 reviews)
- Slow Loading (145 reviews)
- Resource Limitations (134 reviews)
- Limited Features (123 reviews)

  ### 12. [Guru](https://www.g2.com/products/guru/reviews)
  Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,247


**Seller Details:**

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** https://www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru_HQ (4,244 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,330 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (742 reviews)
- Helpful (418 reviews)
- Comprehensive Information (315 reviews)
- Easy Access (298 reviews)
- Information Accuracy (287 reviews)

**Cons:**

- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)
- Search Functionality Issues (138 reviews)
- Inefficient Searching (136 reviews)
- Organizational Challenges (110 reviews)

  ### 13. [OutSystems](https://www.g2.com/products/outsystems/reviews)
  What if you could build custom, AI-powered solutions that fit your business perfectly, without the risk or costly lock-in? The OutSystems AI-powered low-code development platform eliminates the compromises of building and buying, enabling your teams to turn ideas into mission-critical applications and agents that drive revenue, efficiency, and customer impact. By combining a trusted low-code foundation with powerful AI capabilities, you can build custom solutions up to 10x faster, with the speed of innovation and control you need to compete in the AI-centric future.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,247


**Seller Details:**

- **Seller:** [OutSystems](https://www.g2.com/sellers/outsystems)
- **Company Website:** https://www.outsystems.com
- **Year Founded:** 2001
- **HQ Location:** Boston, MA
- **Twitter:** @OutSystems (25,284 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16663/ (2,159 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 40% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (194 reviews)
- Speed of Development (158 reviews)
- Fast Development (136 reviews)
- Speed (136 reviews)
- App Development (130 reviews)

**Cons:**

- Expensive (75 reviews)
- Cost Issues (64 reviews)
- Licensing Issues (50 reviews)
- Missing Features (47 reviews)
- Limited Customization (43 reviews)

  ### 14. [Workato](https://www.g2.com/products/workato/reviews)
  Workato is the #1-rated iPaaS and the leader in Enterprise MCP — the platform enterprises trust to unify integration, automation, and AI in one secure, cloud-native runtime. Trusted by over 12,000 customers including half the Fortune 500, Workato connects every system, process, and data source with 14,000+ pre-built connectors. What sets Workato apart: Enterprise MCP turns proven business processes into governed, agent-ready skills that any AI agent — Claude, ChatGPT, Cursor, or custom-built — can execute safely and predictably. No rip-and-replace required. Whether modernizing legacy integrations or deploying agentic AI at scale, Workato delivers the orchestration, governance, and trust needed in the enterprise.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 724


**Seller Details:**

- **Seller:** [Workato](https://www.g2.com/sellers/workato)
- **Company Website:** https://www.workato.com
- **Year Founded:** 2013
- **HQ Location:** Mountain View, California
- **Twitter:** @Workato (3,592 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3675685 (1,348 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 43% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (366 reviews)
- Integrations (245 reviews)
- Easy Integrations (232 reviews)
- Automation (198 reviews)
- Features (195 reviews)

**Cons:**

- Complexity (83 reviews)
- Learning Curve (77 reviews)
- Missing Features (77 reviews)
- Data Limitations (76 reviews)
- Expensive (71 reviews)

  ### 15. [Gemini Enterprise](https://www.g2.com/products/google-gemini-enterprise/reviews)
  Google Agentspace is an AI-powered platform designed to enhance enterprise productivity by integrating advanced reasoning capabilities with comprehensive search functionalities and secure access to organizational data. By connecting to widely used applications such as Google Drive, Jira, Confluence, SharePoint, and Salesforce, Agentspace enables employees to efficiently locate, synthesize, and act upon information across various systems. This integration facilitates the automation of complex tasks, streamlining workflows and fostering informed decision-making within organizations. Key Features and Functionality: - Unified Enterprise Search: Agentspace employs Google's multimodal search technology to retrieve relevant information from both structured and unstructured data sources, including documents, emails, and databases. This comprehensive search capability ensures that employees can access pertinent information regardless of its format or location. - Prebuilt Expert AI Agents: The platform offers ready-to-use AI agents tailored for specific tasks: - Deep Research Agent: Generates in-depth reports and analyses. - Idea Generation Agent: Assists in brainstorming and developing innovative strategies. - NotebookLM Plus: Enhances data engagement through features like audio summaries, facilitating a more interactive experience. - Custom Agent Creation: With the Agent Designer tool, users can develop personalized AI agents without requiring technical expertise. This feature allows for the automation of specific workflows and tasks, catering to unique organizational needs. - Seamless Application Integration: Agentspace connects with a variety of business applications, enabling employees to access and query data from platforms like Confluence, Google Drive, Jira, Microsoft SharePoint, and ServiceNow. This integration breaks down data silos and turns disjointed information into actionable insights. - Enterprise-Grade Security and Compliance: Built on Google Cloud's secure infrastructure, Agentspace incorporates robust security measures, including role-based access control (RBAC, customer-managed encryption keys (CMEK, and compliance with standards such as GDPR and HIPAA. These features ensure that sensitive data remains protected and that access is appropriately managed. Primary Value and Problem Solving: Agentspace addresses the challenge of fragmented information within enterprises by providing a centralized platform that integrates diverse data sources and applications. By leveraging AI-driven search and automation, it enhances employee productivity, reduces manual effort, and supports informed decision-making. The platform's ability to create custom AI agents without coding democratizes the use of AI within organizations, allowing teams across various departments to automate repetitive tasks and focus on strategic initiatives. Furthermore, its strong security framework ensures that data integrity and compliance requirements are met, making it a reliable solution for enterprises aiming to harness the power of AI while maintaining control over their information assets.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 13


**Seller Details:**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,840,340 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Reviewer Demographics:**
  - **Company Size:** 57% Mid-Market, 21% Enterprise


  ### 16. [Vertex AI](https://www.g2.com/products/google-vertex-ai/reviews)
  Build, deploy, and scale machine learning (ML) models faster, with fully managed ML tools for any use case. Through Vertex AI Workbench, Vertex AI is natively integrated with BigQuery, Dataproc, and Spark. You can use BigQuery ML to create and execute machine learning models in BigQuery using standard SQL queries on existing business intelligence tools and spreadsheets, or you can export datasets from BigQuery directly into Vertex AI Workbench and run your models from there. Use Vertex Data Labeling to generate highly accurate labels for your data collection.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 648


**Seller Details:**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,840,340 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Data Scientist
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 41% Small-Business, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (162 reviews)
- Model Variety (114 reviews)
- Features (109 reviews)
- Machine Learning (104 reviews)
- Easy Integrations (84 reviews)

**Cons:**

- Expensive (75 reviews)
- Learning Curve (63 reviews)
- Complexity (62 reviews)
- Complexity Issues (58 reviews)
- Difficult Learning (47 reviews)

  ### 17. [MindStudio](https://www.g2.com/products/mindstudio/reviews)
  MindStudio is a powerful no-code platform that makes it easy for teams and creators to design, build, and deploy custom AI agents, chatbots, and applications — without writing a single line of code. Whether you’re building an internal tool, automating workflows, enhancing customer support, or launching a new AI-powered product, MindStudio gives you everything you need to go from idea to production in minutes. With MindStudio, you can connect your data, design conversational flows, and integrate with APIs or existing systems — all through an intuitive visual interface. Our platform is built for flexibility and scalability, enabling startups, enterprises, and creators alike. Key Features: 🧠 No-Code AI Builder: Create powerful AI apps and agents visually — no programming required. ⚙️ Custom Workflows & Integrations: Connect 600+ third-party apps, tools, and data sources for smarter automation and seamless integration with existing workflows. 🔍 LLM Flexibility: Use OpenAI GPT-4, Google Gemini, Anthropic Claude, and other 200+ leading models to power your applications. 📊 Analytics & Optimization: Monitor performance and continuously improve your AI’s results. Trusted by enterprises, professionals, and individuals worldwide, MindStudio is redefining how businesses build with AI.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 26


**Seller Details:**

- **Seller:** [MindStudio](https://www.g2.com/sellers/mindstudio)
- **Company Website:** https://mindstudio.ai/
- **Year Founded:** 2023
- **HQ Location:** N/A
- **Twitter:** @mindstudioai (1,126 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mindstudioai/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consulting, Marketing and Advertising
  - **Company Size:** 85% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Intuitive (13 reviews)
- Time Efficiency (10 reviews)
- Time-Saving (9 reviews)
- Automation Excellence (8 reviews)

**Cons:**

- Missing Features (5 reviews)
- Integration Issues (4 reviews)
- Learning Curve (4 reviews)
- Limited Features (3 reviews)
- Overwhelming Features (2 reviews)

  ### 18. [Relay.app](https://www.g2.com/products/relay-app/reviews)
  Relay.app is the easiest way for anyone to build an AI team that works for you.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 84


**Seller Details:**

- **Seller:** [Relay.app](https://www.g2.com/sellers/relay-app)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @relay (1,467 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tryrelayapp (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consulting, Computer Software
  - **Company Size:** 82% Small-Business, 13% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Automation (13 reviews)
- Workflow Management (9 reviews)
- Simple (8 reviews)
- User Interface (8 reviews)

**Cons:**

- Limited Integrations (9 reviews)
- Missing Features (5 reviews)
- Expensive (3 reviews)
- Inaccuracy (2 reviews)
- Learning Curve (2 reviews)

  ### 19. [n8n](https://www.g2.com/products/n8n/reviews)
  n8n is a workflow automation platform built for technical teams operationalizing AI. Built for technical teams, it offers 500+ integrations, custom code flexibility, and self-hosting options. With 180k+ Github Stars and a thriving community, n8n enables teams to build production-ready automation workflows that bridge AI with real business processes.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 245


**Seller Details:**

- **Seller:** [n8n GmbH](https://www.g2.com/sellers/n8n-gmbh)
- **Company Website:** https://n8n.io
- **Year Founded:** 2019
- **HQ Location:** Berlin, Berlin
- **Twitter:** @n8n_io (78,913 Twitter followers)
- **LinkedIn® Page:** https://linkedin.com/company/n8n (785 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 77% Small-Business, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (77 reviews)
- Automation (72 reviews)
- Integrations (42 reviews)
- Workflow Management (36 reviews)
- Features (35 reviews)

**Cons:**

- Learning Curve (39 reviews)
- Difficult Learning (23 reviews)
- Missing Features (17 reviews)
- Limitations (14 reviews)
- Poor Interface Design (14 reviews)

  ### 20. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
  IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 368


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com/us-en
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (708,000 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Enterprise, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (61 reviews)
- Easy Integrations (31 reviews)
- Automation (29 reviews)
- AI Integration (28 reviews)
- Integrations (24 reviews)

**Cons:**

- Learning Curve (22 reviews)
- Complexity (17 reviews)
- Integration Issues (13 reviews)
- Missing Features (12 reviews)
- Expensive (11 reviews)

  ### 21. [Dust](https://www.g2.com/products/dust-dust/reviews)
  Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start with pre-built templates, customize them to your specific needs, and deploy your AI agents everywhere. Dust is trusted by hundreds of companies worldwide.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 29


**Seller Details:**

- **Seller:** [Dust](https://www.g2.com/sellers/dust-0a447854-359e-43a8-a905-8d9756c54386)
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **Twitter:** @DustHQ (11,271 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dust-tt/ (119 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 61% Mid-Market, 32% Small-Business


#### Pros & Cons

**Pros:**

- Chatbot Development (1 reviews)
- Customization (1 reviews)
- Ease of Use (1 reviews)
- Flexibility (1 reviews)
- User Interface (1 reviews)


  ### 22. [Notion](https://www.g2.com/products/notion/reviews)
  Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10,325


**Seller Details:**

- **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db)
- **Company Website:** https://www.notion.com/
- **Year Founded:** 2016
- **HQ Location:** San Francisco, California
- **Twitter:** @NotionHQ (511,264 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,201 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Student
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (4772 reviews)
- Features (2750 reviews)
- AI Features (2437 reviews)
- Useful (2362 reviews)
- Organization (2260 reviews)

**Cons:**

- Learning Curve (1909 reviews)
- Limited Features (1033 reviews)
- Learning Difficulty (944 reviews)
- Missing Features (936 reviews)
- Usage Limitations (853 reviews)

  ### 23. [Databricks](https://www.g2.com/products/databricks/reviews)
  Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and over 60% of the Fortune 500 — rely on Databricks to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified Data Intelligence Platform that includes Agent Bricks, Lakeflow, Lakehouse, Lakebase and Unity Catalog.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 721


**Seller Details:**

- **Seller:** [Databricks Inc.](https://www.g2.com/sellers/databricks-inc)
- **Company Website:** https://databricks.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @databricks (89,234 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3477522/ (14,779 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Data Engineer, Senior Data Engineer
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 44% Enterprise, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Features (288 reviews)
- Ease of Use (278 reviews)
- Integrations (189 reviews)
- Collaboration (150 reviews)
- Data Management (150 reviews)

**Cons:**

- Learning Curve (112 reviews)
- Expensive (97 reviews)
- Steep Learning Curve (96 reviews)
- Missing Features (69 reviews)
- Complexity (64 reviews)

  ### 24. [Realm](https://www.g2.com/products/realm-realm/reviews)
  Realm is an AI platform for revenue teams that transforms company knowledge into intelligent, automated workflows. By connecting to and indexing knowledge from across documentation repositories, CRM systems, sales collateral, and communication platforms, Realm enables companies to scale revenues without increasing headcount. Realm has three main features. Through a familiar chat interface, Realm delivers intelligent, conversational search across the full breadth of company knowledge, leveraging semantic understanding to provide highly relevant, accurate, and permissions-aware answers. The RFx tool streamlines RFPs, RFIs, and security assessments by intelligently drawing on internal knowledge and previous responses, without having to manually update a knowledge base. This significantly reduces manual effort for proposal and sales enablement teams, accelerates deal cycles, and ensures consistent, high-quality responses at scale. Realm also allows organizations to create customized AI agents tailored to specific revenue workflows. These agents can automate multi-step processes, from handling customer inquiries and onboarding to supporting internal enablement and knowledge management, all configured to fit unique business needs and use cases. Realm turns scattered company knowledge into actionable insights and intelligent workflows.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 18


**Seller Details:**

- **Seller:** [Realm](https://www.g2.com/sellers/realm)
- **Year Founded:** 2023
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** https://www.linkedin.com/company/withrealm (12 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (11 reviews)
- Features (8 reviews)
- Customer Support (7 reviews)
- Time-saving (7 reviews)
- Efficiency (6 reviews)

**Cons:**

- Limited Features (5 reviews)
- Limitations (4 reviews)
- Difficult Learning (2 reviews)
- Integration Issues (2 reviews)
- Learning Difficulty (2 reviews)

  ### 25. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
  ServiceNow AI Agents act autonomously to get work done across IT, CRM, Employee Experience, Risk & Security, and App Development. They proactively solve problems, drive exponential productivity, and handle everything from repetitive work to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they execute work across any system in your enterprise, all governed by your policies. Choose from out-of-the-box AI agents or build custom agents with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 95


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (53,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 39% Enterprise, 28% Small-Business


#### Pros & Cons

**Pros:**

- Efficiency (23 reviews)
- Ease of Use (18 reviews)
- Messaging Automation (14 reviews)
- Easy Integrations (11 reviews)
- Helpful (8 reviews)

**Cons:**

- Inaccuracy (11 reviews)
- Poor Understanding (9 reviews)
- Complex Configuration (8 reviews)
- Limited AI (8 reviews)
- Learning Curve (6 reviews)



## Parent Category

[ Agentic AI Software](https://www.g2.com/categories/agentic-ai)



## Related Categories

- [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)
- [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)
- [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---

## Buyer Guide

### 	 What You Should Know About AI Agent Builders Software

### AI Agent Builders buying insights at a glance

[AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) helps organizations design, deploy, and manage autonomous AI agents that can execute tasks, retrieve information, and automate workflows across business systems. These platforms allow teams to configure AI-driven agents that interact with internal [knowledge bases](https://www.g2.com/categories/knowledge-base-software), [CRM systems](https://www.g2.com/categories/CRM), support tools, and operational data sources to perform work such as answering questions, routing requests, completing workflows, or generating responses. As businesses increasingly operationalize generative AI, **AI agent builders** are becoming essential infrastructure for teams that want AI to move beyond experimentation and into everyday business processes.

Organizations often adopt **AI agent builder software** to reduce manual work, streamline repetitive workflows, and give employees or customers faster access to accurate information. Across G2 user reviews, buyers frequently highlight benefits such as easier workflow automation, improved access to internal knowledge, and the ability to deploy AI-driven assistants without extensive engineering support. The **best AI agent building tools** stand out when they combine flexible automation logic, strong integrations, and reliable AI responses that support real operational tasks. In practice, the most effective **AI agent builder platforms** function as an automation layer that connects systems, workflows, and AI reasoning within a single environment.

Pricing varies depending on automation complexity, agent usage volume, integration requirements, and governance features. Many vendors offer tiered subscription plans combined with usage-based pricing tied to messages, [API](https://www.g2.com/categories/api-development) calls, or workflow executions. Organizations evaluating **AI agent builder platforms** often also factor in implementation support, model usage costs, and long-term administration effort when estimating the total cost of ownership.

### **Top 5 FAQs from software buyers:**

- What features should I look for in the best AI agent builders?
- How do AI agent builder tools connect with internal business systems?
- What’s the difference between AI agent builder software and chatbot platforms?
- How do AI agent builder platforms manage automation workflows and decision logic?
- How long does it take to deploy AI agents using modern AI agent builders?

G2's top-rated AI Agent Builders, based on verified reviews, include [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews), [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews), [Lindy](https://www.g2.com/products/lindy-lindy/reviews), [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews), and [Workato](https://www.g2.com/products/workato/reviews). [(Source 2)](https://company.g2.com/news/g2-winter-2026-reports)

### What are the top-reviewed AI Agent Builders on G2?

Based on review volume in this category, these are the most-reviewed products:

[Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)

- Reviews: 625 
- Satisfaction: 99 
- Market Presence: 99
- G2 Score: 99

[UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)

- Reviews: 98
- Satisfaction: 66
- Market Presence: 69
- G2 Score: 68

[Lindy](https://www.g2.com/products/lindy-lindy/reviews)

- Reviews: 116
- Satisfaction: 79
- Market Presence: 55
- G2 Score: 67

[IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews)

- Reviews: 18
- Satisfaction: 53
- Market Presence: 75
- G2 Score: 64

[Workato](https://www.g2.com/products/workato/reviews)

- Reviews: 37
- Satisfaction: 64
- Market Presence: 54
- G2 Score: 59

**Satisfaction** reflects user-reported ratings, including ease of use, support, and feature fit. ([Source 2](https://www.g2.com/reports))

**Market Presence** scores combine review and external signals that indicate market momentum and footprint. ([Source 2](https://www.g2.com/reports))

**G2 Score** is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

### What I Often See in AI Agent Building Tools

#### **Feedback Pros: What Users Consistently Appreciate**

- **Low-code workflow builders enable rapid creation of AI-powered agents**
- _"The low-code/no-code platform makes it incredibly easy to build and deploy AI agents without extensive programming knowledge. I really appreciate the pre-built agent frameworks and the seamless integration with our existing CRM and enterprise systems. The enterprise-grade security and built-in responsible AI features give us confidence in deploying these agents in production. The multi-agent automation capabilities have significantly streamlined our workflows, especially for customer support and data analysis tasks."_ - [Harsh Chaudhari](https://www.g2.com/products/lyzr-lyzr-ai/reviews/lyzr-ai-review-12226428), Lyzr Review
- **Strong integrations with CRM, support platforms, and internal knowledge sources**
- _"Lindy's flexibility is its biggest flex. Unlike other automation tools that are super clunky and rigid, Lindy lets you build 'agents' that actually get the context. I use it to completely automate our new client onboarding process. When a new contract is signed in our CRM, a Lindy is triggered: it sends a welcome email, sets up a Google Drive folder, adds the client to our project tool, and schedules the first kick-off meeting. The integrations are rock solid, and the ability to chain multiple complex actions together is straight-up game-changing."_ - [Osmar Gonçalves](https://www.g2.com/products/lindy-lindy/reviews/lindy-review-11783253), Lindy Review
- **Automation reduces repetitive support tasks and accelerates internal workflows**
- _"I like using UiPath Agentic Automation because it allows me to build intelligent automation workflows that go beyond simple rule-based RPA. It helps me automate repetitive tasks and handle data and documents more efficiently. I really appreciate how easily it combines RPA with AI-driven decision making, making workflows more flexible and intelligent. It's powerful but still easy to learn and experiment with. I also like how well everything is integrated into a single platform, making it easy to build, test, and scale automations without much friction. The learning resources and community support are another big plus."_ - [SUPREETH GOLLAPALLY](https://www.g2.com/products/uipath-agentic-automation/reviews/uipath-agentic-automation-review-12293268), UiPath Agentic Automation Review

#### **Cons: Where Many Platforms Fall Short**

- **Advanced workflow configuration can require technical knowledge or experimentation**
- _"While it promises low-code automation, creating advanced workflows often requires a deeper understanding of the platform, leading to a steep learning curve."_ - [Sumit Kumar Shukla](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews/ibm-watsonx-orchestrate-review-11965989), IBM watsonx Orchestrate Review
- **Initial setup and integration planning may take longer than expected**
- _"The main thing to be aware of is that while the basic functionality is very straightforward, there's a bit of a steep learning curve for the more advanced features and custom integrations. The platform is incredibly powerful, which also means it can be a little overwhelming at first. For someone who isn't very technical, creating a more complex "skill flow" can take some time to get the hang of. Also, while the integrations are a big selling point, the initial setup process for some of our non-IBM applications was a bit more complex than we anticipated. It's nothing that can't be figured out, but it's worth noting."_ - [Shubham Verma](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews/ibm-watsonx-orchestrate-review-11521587), IBM watsonx Orchestrate
- **Prompt tuning and agent logic refinement require ongoing monitoring**
- _"Prompts need a lot of tuning, especially when agents are exposed via customer-facing portals, which can expect any kind of open questions. But once turned, it works great."_ - [Verified User](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12213295), Salesforce Agentforce Review

### Expert Takeaway

AI agent builders deliver the most value when organizations treat them as workflow orchestration platforms rather than simple conversational tools. The strongest implementations combine AI reasoning with structured automation logic, allowing teams to route requests, trigger actions, retrieve data, and complete tasks without manual intervention.

Review sentiment reflects strong overall adoption. The category maintains a high average star rating above 4.5, alongside strong usability signals, including high scores for ease of use, ease of setup, and quality of support. Likelihood to recommend also trends high, suggesting that many buyers see clear productivity gains once agents are deployed successfully.

Friction typically occurs during the transition from pilot use cases to production-scale automation. Teams that struggle often underestimate the effort required to structure workflows, define agent responsibilities, and maintain prompt or knowledge configurations. High-performing teams approach **AI agent builder software** with clear automation goals, defined data sources, and governance rules that keep agents reliable as usage grows.

The **best AI agent builders** tend to succeed when they balance flexibility with operational reliability. Strong **AI agent-building tools** enable teams to iterate quickly while maintaining control over workflows, integrations, and response quality. As adoption grows across IT, operations, customer support, and revenue teams, **AI agent builder platforms** are increasingly becoming foundational infrastructure for organizations looking to operationalize AI-driven automation.

### AI Agent Builders Software FAQs

#### Can I build an AI agent on my own?

Yes, you can build an AI agent on your own using modern AI agent builder platforms. Many tools now provide visual workflows, prebuilt integrations, and natural-language configuration that allow teams to design and deploy agents without writing extensive code.

Most platforms include features such as prompt configuration, workflow logic, API integrations, and deployment tools for chat interfaces or internal automation. This allows teams to create agents that answer questions, automate tasks, retrieve knowledge, or trigger workflows across business systems.

However, building reliable agents usually requires planning around data sources, integrations, and workflow logic. Many organizations still rely on **ai agent builder software** to simplify deployment, manage integrations, and maintain governance as usage grows.

#### Which AI tool is best for building AI agents and automation projects?

Some of the strongest platforms for building AI agents and automation workflows include:

- [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) – Designed for enterprise automation and AI-powered agents that connect deeply with Salesforce data and business processes.
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) – Combines AI agents with robotic process automation (RPA) to automate complex enterprise workflows.
- [Lindy](https://www.g2.com/products/lindy-lindy/reviews) – Focused on building task-oriented AI assistants that automate operational workflows and productivity tasks.
- [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews) – Enterprise AI development platform for building and deploying AI agents, models, and automation pipelines.
- [Workato](https://www.g2.com/products/workato/reviews) – Integration-led automation platform that allows teams to orchestrate AI-driven workflows across business applications.
- [Zapier](https://www.g2.com/products/zapier/reviews) – Popular no-code automation platform used to connect thousands of applications and automate tasks without coding.

The best option typically depends on your environment, integration requirements, and whether you need enterprise-scale automation or lightweight workflow orchestration.

#### What’s the best no-code AI agent builder software for website chatbots?

Several platforms allow teams to build conversational AI agents and deploy them to websites without coding.

Here are some widely used options:

- [Voiceflow](https://www.g2.com/products/voiceflow/reviews) – Popular for building conversational AI assistants and deploying chat or voice agents across websites and digital channels.
- [CloseBot](https://www.g2.com/products/closebot/reviews) – Designed for creating AI-powered chat agents for websites and customer support automation.
- [Stack AI](https://www.g2.com/products/stack-ai/reviews) – Visual builder that helps teams design AI workflows and deploy AI-powered assistants without code.
- [SmythOS](https://www.g2.com/products/smythos/reviews) – Platform focused on building autonomous AI agents with visual workflows and automation logic.
- [Lindy](https://www.g2.com/products/lindy-lindy/reviews) – Enables teams to create task-based AI assistants that automate operational processes and messaging workflows.

These tools focus on **visual workflow builders, prompt configuration, and easy chatbot deployment** , which makes them suitable for teams that want to launch AI agents without writing code.

#### Which AI agent builder tools integrate with Slack and HubSpot?

Some AI agent builder platforms are specifically designed to integrate with communication and CRM tools such as Slack and HubSpot.

Examples include:

- [Zapier](https://www.g2.com/products/zapier/reviews) – Connects Slack, HubSpot, and thousands of other applications to automate workflows and data synchronization.
- [Workato](https://www.g2.com/products/workato/reviews) – Enterprise integration platform used to automate processes across applications like CRMs, messaging tools, and operational systems.
- [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) – Supports deploying AI agents within Slack to interact with teams directly in their collaboration environment.

These platforms work well for organizations that want AI agents to trigger workflows, update CRM records, or respond to internal requests directly inside collaboration tools.

#### Which AI agent builder platforms are best for workflow automation?

Several AI agent builder platforms are designed specifically for workflow automation and process orchestration.

Here are some of the most commonly used options:

- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) – An Enterprise automation platform that combines AI agents with robotic process automation to manage complex business workflows.
- [Workato](https://www.g2.com/products/workato/reviews) – Known for orchestrating cross-application workflows and integrating automation across large enterprise tech stacks.
- [Zapier](https://www.g2.com/products/zapier/reviews) – No-code automation platform that connects thousands of apps to automate repetitive tasks and workflows.
- [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) – Designed to automate workflows across CRM, support, and operational processes using AI agents.

These platforms are typically used to automate tasks such as customer support routing, sales follow-ups, internal approvals, onboarding workflows, and operational task automation.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw)
2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports)

Researched By: [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Last updated on March 16, 2026