PhoneBurner Reviews & Product Details

I love how user friendly and seemless the system is. One of the hardest things is trying to train your employees on a new system. Found it only took 15-20 mins for my users to be ready to dial! One other thing i love is with one click you have two points of contact!! saves us so much time and makes our process way more efficient. Review collected by and hosted on G2.com.

There's not much i dont like. But, if i had to name something, it would probably be we cant make calls one by one directly from the lead or disposition directly from the lead. but, that is not how the system is created. In addition as a business owner, i do NOT need that feature because it causes complacency with the users. whereas, in the dialer mode they have to be ready for a pick up! Review collected by and hosted on G2.com.

It allows me to keep a digital record of the calls I have made to my clients, allowing me to have greater control of the calls made to my clients, in addition, it allows me to record the call from the same interface, which It is very useful if I want to consult the topics that were addressed again later or if my boss simply asks me to transcribe the audio of the call and then carry out reports or studies according to the responses of the clients, or simply to make a sales script to help train new staff. If we talk about its interface, it has a design that is quite easy to understand, which at least for me, as it is always difficult for me to adapt to new tools, I only take a couple of minutes to know how to defend myself with the application alone, and today I can create tickets , monitor calls, check status and everything practically with your eyes closed. Review collected by and hosted on G2.com.

I have not found any good reason not to recommend this application to the general community, everything about it seems quite useful Review collected by and hosted on G2.com.

I like the features of Phone Burner which enable me to categorize the folders for the different calling campaigns. I use this daily to go through 100's of calls. I can keep track of which campaign I am on and they never get mixed. The customer service support rep Ashley went over and above all my expectations to help me to get set up and running smoothly. I also like the quick response from support and the thorough follow-up. There are very few glitches when I am calling. I could not do my work as efficiently as I do without PhoneBurner! Ten out of ten stars for me!! I recommend this for all sales campaigns and companies seeking more value for their time spent on the phone. Review collected by and hosted on G2.com.

Sometimes I am confused when trying to do something and the video may not address what I am doing. But on the flip side support is on point and answers all my issues and questions. I would like to have some more videos on integrations with other CRMS. Review collected by and hosted on G2.com.

The ability to leave a pre-recorded voicemail and send an email with the touch of a button. Also, the support staff are amazing! I also like that we can text message our candidates which gets our message out much quicker. Review collected by and hosted on G2.com.

There's not really anything that I don't like about PhoneBurner. We would love to have a feature where we can track engagement when we send a text message, the same way you can track engagement when someone clicks a link in an email. Review collected by and hosted on G2.com.

fast and simple to use once set up. Very efficient! Review collected by and hosted on G2.com.

It ais only as good as your internet connection, not very apple mobile friendly Review collected by and hosted on G2.com.

My experience with phonebuner has been great. It cuts done on my dialing time and I can make 100+ calls in an hour. Review collected by and hosted on G2.com.

I haven’t found any dislikes about using phone burner. Review collected by and hosted on G2.com.

Easy to use interface, easy integration Voip systems Review collected by and hosted on G2.com.

there is nothing I don't like . It's all Good. Review collected by and hosted on G2.com.

It dials more numbers than I could by hand effortlessly. I am more effective and accomplish more for my business. Review collected by and hosted on G2.com.

It’s great keep up the good work. I look forward to using it more. Review collected by and hosted on G2.com.

The time it saves me. I am amazed every time at the dials I am able to get through with this software. The prerecorded voicemail is an awesome feature as well. Review collected by and hosted on G2.com.

I wish it integrated better with my CRM. Review collected by and hosted on G2.com.

Love the prewritten emails, the ability to see who opens emails, visually easy too look at all day. You can make things as simple or intricate as you want. Review collected by and hosted on G2.com.

The ability to search for contacts can be tricky. Review collected by and hosted on G2.com.

Phone Burner has been a game changer for my organization. The ability to have a functioning dialer that instatnly can send emails and voicemails has allowed me to minimize my staffing overhead and empower my current team to do so much more than what we did before phone burner. Review collected by and hosted on G2.com.

Nothing. It's simple and easy to use and the features are robust. An all around fantastic platform. Review collected by and hosted on G2.com.

The staff and on-boarding training was outstanding, and the automatons that are capable help so much! Review collected by and hosted on G2.com.

The ability to not specify in the lead stream right off the bat per person which dialing sets to use. Review collected by and hosted on G2.com.

PhoneBurner allows me to increase my calls exponentially, and it's easy to use! Having it integrated with our CRM so that it logs my calls for the management team and keeps reports up to date makes everyone happy! We can easily call up the records we need to call. Review collected by and hosted on G2.com.

nothing... there isn't anything I don't like! Review collected by and hosted on G2.com.

I like the fact that the system tracks the dates and times of each call as well as all the notes. Review collected by and hosted on G2.com.

I don't like that I can't select the order in which the calls are made to align with my appointment schedule for the day. Review collected by and hosted on G2.com.

I tested out PhoneBurner and it allowed me to 2x the amount of numbers I could call in one hour. I love how you can send a voicemail by clicking a button and how I can use it on the web! Review collected by and hosted on G2.com.

It is sadly overpriced. This is a great tool and i'll still try to put in a good word for it with the "guys upstairs", but I doubt they will want to pay as much as it costs per sales rep - as our guys don't work full time, we're contractors working with multiple companies. Review collected by and hosted on G2.com.

I love how easy it is to upload a list and go. You can also change the phone number so if you are calling from you cell and want people to call back your office line the called ID will change to the number you want them to dial. It saves so much time not having to dial each number, we make a ton of calls in this business and I don't know what we did prior to this. Review collected by and hosted on G2.com.

No much, its user friendly and we can use it with Sales Force which we use for our CRM. Review collected by and hosted on G2.com.

I have been working phones in various capacities over the last 20+ years. Never in all those years could I have imagined a product like PhoneBurner. Robust, customizable and very important, easy to use. PhoneBurner allows me to be less concerned with the little details and more concerned with the conversation with my sales prospect. THANK YOU. ps. I didn't know where else to put this. Alissa Clark trained me with some follow up advanced onboarding today. Just wow. Thanks ma'am! She was absolutely great! Upbeat, knowledgeable and on point. Alissa is an outstanding asset to your company. All the tech in the world doesn't replace someone who represents you like Alissa does. BRAVO! Review collected by and hosted on G2.com.

I'm sure there are little things here and there that could be done better but PhoneBurner is dialed in so it's more a matter of me utilizing all of what you have to offer. Not much to dislike here. Review collected by and hosted on G2.com.

My company has gone through a lot of different dialer and by far Phoneburner tops the list.

What I love is that Phonebuner allows me to call every number in my lead before I move on to a new lead, which believe it or not a lot of other dialers don't do. I also love the fact the CRM workflow is easy to setup and start working. The fact the it's also automatically tells me which numbers on are on the DNC list or if it's too early to call a particular number in a time zone. Review collected by and hosted on G2.com.

Phoneburner is price a little bit higher than other dialers, but you get what you pay for. Review collected by and hosted on G2.com.

It's amazing how Phone Burner gives me everything I need in my business. It adapts easily with anyone, regardless of their level of experience and technical aptitude, in fact, this has facilitated that my staff enjoys being able to use Phone Burner, helping with it to increase production levels in the call center area.

All this system is designed in a friendly and intelligent way, allowing this application to make optimal people of any arrangement that you need in a simple way. It has a very friendly and efficient technical support service, which solve any problem you may have with the software.

Something extremely useful and that I have not been able to see in other technical support team of other systems.

It is wonderful how the call recorder system allowed us to have a CSV file with all the detailed information about the conversation between the operator and the client in order to evaluate the performance of each of the call center staff. I also liked its price, which is one of the cheapest I have seen compared to its competitors, that of competitors.

Something extremely useful and that I have not been able to see in other technical support team of other systems.

It is wonderful how the call recorder system allowed us to have a CSV file with all the detailed information about the conversation between the operator and the client in order to evaluate the performance of each of the call center staff. I also liked its price, which is one of the cheapest I have seen compared to its competitors, that of competitors. Review collected by and hosted on G2.com.

I can honestly say that I do not have any major complaints about this software. Only certain things like for example that I would like the function to make a call in the dialing session without having the need to do it manually by creating a file in order to be able to dial a number. This is not very noticeable, but if in some way you are talking to the client and the call is cut x accident, to be able to call back the client would practically lose more than 4 valuable minutes to resume the conversation. Review collected by and hosted on G2.com.

I've used dialers, crms and tons of other systems in my time and this by far is the best of it's kind! Not only was I able to make over 100 prospecting calls a day I was able to track content I sent them and set up a follow up system that made life easier and made selling fun again! Review collected by and hosted on G2.com.

There were some bugs along the way but even with these little issues their team was all over it and receptive to suggestions/bugs noticed from their user base. Review collected by and hosted on G2.com.

What I like best is the simple user interface, it makes navigation a breeze. Also, the amount of calls you can make per hour, obviously. Review collected by and hosted on G2.com.

I dislike the reporting feature with it's lack of customization capabilities. This can present challenges when working with various customers or clients. Review collected by and hosted on G2.com.

I can talk with a human and work every scenario Review collected by and hosted on G2.com.

look of customization for the reports... Review collected by and hosted on G2.com.

Phone Burner's interface is intuitive and easy to use. Also, their customer service is great! Review collected by and hosted on G2.com.

Nothing. Definitely a better option to PowerDialer. We had too much down time with PowerDialer and I didn't like their interface. Review collected by and hosted on G2.com.

All in one CRM and phone piece along with easy usability! Review collected by and hosted on G2.com.

When you disposition the phone numbers and say one is a "bad number" it will not automatically remove it from the call list and relocate it to another section of the CRM to keep track of it but more importantly remove it from the dial list so that it isn't called again and have it automated so it isn't a tedious manual process. I would also like to be able to que data by a series of rules as to what data should be called for well beyond what the advanced search does, I would be happy to speak to IT about this if they would be serious interested in implementing it. Review collected by and hosted on G2.com.

Oddly enough in a technology-driven world, there are not as many tools in the calling industry that operate as well as this one does. A lot of the things make logical sense, which as a result simplifies and speeds up our lead generation efforts in an incredible way. Review collected by and hosted on G2.com.

I don't have anything that I can add here just yet. The only thing I would improve is to have a sub-sub-folder to help further organize items. Review collected by and hosted on G2.com.