User Interface and quality of service for remote users Review collected by and hosted on G2.com.

Pricing is bit too high for a VoIP service that could potentially be replaced by a very cheap local service on a small company. Review collected by and hosted on G2.com.

Phone.com was a simple way to start using a business phone number when we first needed one, with an easy-to-understand interface and setup. Review collected by and hosted on G2.com.

It became clear to us as our business grew and we needed more than one person handling our business phone numbers, that what we needed was way more complicated than what Phone.com could offer. We were looking for complicated call flows and phone business hour rules, as well as multiple numbers pointing to different flows, etc. and Phone.com could not handle that level of complexity to our satisfaction. Review collected by and hosted on G2.com.

The new Automated reception feature is awesome. Review collected by and hosted on G2.com.

Programming more complex rules can be challenging as the instructions are only written need more video tutorials Review collected by and hosted on G2.com.

forwards calls to cell phones and can be used in the car Review collected by and hosted on G2.com.

Cell phone app does not work anymore

phone app takes 30 seconds to answer a call. people hang up Review collected by and hosted on G2.com.

the best thing of the site is there service and there response i would like to recomend my friend's and my review viewers... you can tyr this site easily thank-you Review collected by and hosted on G2.com.

nothing more i dislike there but i dont know there service exactly Review collected by and hosted on G2.com.

I used them before, then I tried something else and now I'm back to Phone.com. Besides the very fair pricing they provide the uncomparable customer support! It's always friendly, they will spend as much time as it takes to set you up, to fix any issues and are very happy to have you as a customer!

Theyr ave a great new dashboard and new apps! All modern and clean.

The value for the price is tremendous! Review collected by and hosted on G2.com.

There is nothing to dislike about Phone.com. I thought my phone number prices were a bit too hight power mont compared to Tillio and was going to move some of my numbers to Twilio but Phone.com reduced my pricing to make me happy and to stay. Review collected by and hosted on G2.com.

the platform is easy and smooth to use. difficult to set up if you dont know about tech. very usefull for process management and communication between all levels of the team Review collected by and hosted on G2.com.

it was difficult to get going and to set up and were still finding ways to get it fully intergrated into our systems from phone.com to kintone. love using both products Review collected by and hosted on G2.com.

Competitive pricing but unfortunately it comes with huge downside which I did not know before yesterday Review collected by and hosted on G2.com.

A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they needed some documents due to changes in German regulations. I wrote them that we would be working on getting the requested papers and kindly asked them to meanwhile ensure our phone number was active. Despite several emails they refused to activate the number. Country regulations like this are never enforced immidiately so unless Phone.com has been sleeping then there is no reason to handle the situation like this.

NEVER trust them with your phone number if it's important for you that customers or partners can reach you. Review collected by and hosted on G2.com.

Phone.com has an admin portal that allows you to set up voice mail, multiple lines, etc. Through the admin portal, you are also able to send and receive faxes. It's an excellent service, and we are so happy to have found it. Review collected by and hosted on G2.com.

The only thing I dislike is that we cannot utilize the paging function on the phone without automatically placing the call on hold while in paging mode. We prefer to page something without putting the caller on hold. Review collected by and hosted on G2.com.

There has been nothing positive about our experience. The features such as custom waiting music, etc seem cool but we haven't gotten past a functional use stage with this product. Review collected by and hosted on G2.com.

The customer experience is horrendous. We deal with several software vendors and this one takes the top prize for the most impersonal and dismal customer experience. Their support is lackluster, dismissive, and unresponsive. I have been transferred to tech support chat only to sit on the chat for 45 minutes as the next in queue for the feature to then close and say "agents not available."

Don't take it from us, though-a quick review of their ratings shows across the board consistency in lack of customer support. Go with another vendor. Review collected by and hosted on G2.com.