--- title: Phone.com Reviews meta\_title: 'Phone.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how Phone.com works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 35 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Phone.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **seamless setup and excellent customer support** from Phone.com, enhancing their business communication experience. [(2 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273488&qs=pros-and-cons#reviews) Users commend the **exceptional customer service** provided by Phone.com, especially from helpful representatives like Juan. [(2 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1272786&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of Phone.com, highlighting prompt and knowledgeable assistance during setup. [(2 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1272872&qs=pros-and-cons#reviews) Users find **exceptional customer support** at Phone.com, making transitions smooth and hassle-free for non-tech savvy individuals. [(2 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273741&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Phone.com, highlighting its ease of use and flexibility for business needs. [(2 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273597&qs=pros-and-cons#reviews) Users experience **call connectivity issues** that hinder business communication and functionality, making the app frustrating to use. [(1 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994396&qs=pros-and-cons#reviews) Users struggle with **call drops** , as the app monopolizes phone functions and fails to support essential features. [(1 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994395&qs=pros-and-cons#reviews) Users find that **Internet dependency** limits Phone.com’s usability, making it challenging for effective business communications. [(1 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994391&qs=pros-and-cons#reviews) Users face **meeting issues** with Phone.com, as app requirements and functionality hinder effective business communication. [(1 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994390&qs=pros-and-cons#reviews) Users find that **meeting management requires app downloads** , making it impractical and disruptive for business communications. [(1 mentions)](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994387&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Phone.com ##### 1. Business Tools Users appreciate the **seamless setup and excellent customer support** from Phone.com, enhancing their business communication experience. [ See 2 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273488&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin D.") KD Kevin D. Small-Business (50 or fewer emp.) 5.0/5 "Very easy to get set up. Customer rep was friendly and very helpful and patient." What do you like about Phone.com? Needed a dedicated business phone for my business. Phone.com allows me to have a business phone without having a separate physical phone. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent Customer Support and Amazing technology" What do you like about Phone.com? I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology th ##### 2. Customer Service Users commend the **exceptional customer service** provided by Phone.com, especially from helpful representatives like Juan. [ See 2 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1272786&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent Customer Support and Amazing technology" What do you like about Phone.com? I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology th FH Frank H. Small-Business (50 or fewer emp.) 5.0/5 "JUAN WAS VERY PATIENT, KIND AND KNOWLEDGEABLE" What do you like about Phone.com? The customer service setting up the account was excellent. I am not too tech savvy and its helpful to have someone like Juan Herrera to take care of ##### 3. Customer Support Users commend the **excellent customer support** of Phone.com, highlighting prompt and knowledgeable assistance during setup. [ See 2 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1272872&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent Customer Support and Amazing technology" What do you like about Phone.com? I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology th FH Frank H. Small-Business (50 or fewer emp.) 5.0/5 "JUAN WAS VERY PATIENT, KIND AND KNOWLEDGEABLE" What do you like about Phone.com? The customer service setting up the account was excellent. I am not too tech savvy and its helpful to have someone like Juan Herrera to take care of ##### 4. Helpful Users find **exceptional customer support** at Phone.com, making transitions smooth and hassle-free for non-tech savvy individuals. [ See 2 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273741&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent Customer Support and Amazing technology" What do you like about Phone.com? I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology th FH Frank H. Small-Business (50 or fewer emp.) 5.0/5 "JUAN WAS VERY PATIENT, KIND AND KNOWLEDGEABLE" What do you like about Phone.com? The customer service setting up the account was excellent. I am not too tech savvy and its helpful to have someone like Juan Herrera to take care of ##### 5. User Interface Users value the **user-friendly interface** of Phone.com, highlighting its ease of use and flexibility for business needs. [ See 2 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent Customer Support and Amazing technology" What do you like about Phone.com? I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I’ve had a great experience with Phone.com so far!" What do you like about Phone.com? What I like best about Phone.com is its ease of use and flexibility. The platform is user-friendly, and the features are adaptable to my business need ### 5 Cons or Disadvantages of Phone.com ##### 1. Call Connectivity Issues Users experience **call connectivity issues** that hinder business communication and functionality, making the app frustrating to use. [ See 1 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994396&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Essentially useless for the intended purpose." What do you dislike about Phone.com? The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering oth ##### 2. Call Drops Users struggle with **call drops** , as the app monopolizes phone functions and fails to support essential features. [ See 1 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994395&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Essentially useless for the intended purpose." What do you dislike about Phone.com? The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering oth ##### 3. Internet Dependency Users find that **Internet dependency** limits Phone.com’s usability, making it challenging for effective business communications. [ See 1 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994391&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Essentially useless for the intended purpose." What do you dislike about Phone.com? The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering oth ##### 4. Meeting Issues Users face **meeting issues** with Phone.com, as app requirements and functionality hinder effective business communication. [ See 1 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Essentially useless for the intended purpose." What do you dislike about Phone.com? The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering oth ##### 5. Meeting Management Users find that **meeting management requires app downloads** , making it impractical and disruptive for business communications. [ See 1 mentions ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Essentially useless for the intended purpose." What do you dislike about Phone.com? The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering oth ## Top-Rated Alternatives [ ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") Quo 4.7/5(3,399) ](https://www.g2.com/products/quo-quo/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![iPlum](https://images.g2crowd.com/uploads/product/hd_favicon/c8716f4bd929c9b99a6939f2b59d7c81/iplum.svg "iPlum") iPlum 4.3/5(201) ](https://www.g2.com/products/iplum/reviews) [ View All Alternatives ](https://www.g2.com/products/phone-com/competitors/alternatives) ![John H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John H.") JH John H. Owner 12/13/2021 "Steer clear" 0/5 What do you like best about Phone.com? Used Phone.com service for 2 months and it never worked. The quality was so poor I had to leave. Review collected by and hosted on G2.com. What do you dislike about Phone.com? The entire experience was not just useless, but customers were hanging up. It was a huge negative. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? It created problems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Carlos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos C.") CC Carlos C. Founder & CEO Small-Business (50 or fewer emp.) 12/22/2020 "Amazing price, features and Customer Support!" 5/5 What do you like best about Phone.com? You can have a local or toll free business line for literally 12 bucks a month that forwards to your cellphone number. You can easily set greetings, voicemails, hold music and extensions. It's perfect for adjusting to Covid. Review collected by and hosted on G2.com. What do you dislike about Phone.com? When i signed up the features were a bit overwhelming, but the support was top notch and got everything setup in 5 min. Molly was super helpful and help our team set up our greetings, forwarding, and hold music. Review collected by and hosted on G2.com. Recommendations to others considering Phone.com: If you're not sure what you're doing, just use their chat or simply give them a call. They will stay on the phone until you're all setup exactly how you need. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? After Covid, my staff is now working from home. We needed a cheap but powerful solution... and phone.com blew all the other competitors away with price and features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Craig H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig H.") CH Craig H. Co-Founder/CEO Small-Business (50 or fewer emp.) 1/22/2020 "Great virtual phone system for small price" 5/5 What do you like best about Phone.com? I get everything I need for $10/month (IVR, voicemail, voicemail-to-text, fax, toll free number, etc...) Review collected by and hosted on G2.com. What do you dislike about Phone.com? App could be better- more full featured Review collected by and hosted on G2.com. Recommendations to others considering Phone.com: If you are looking for a basic virtual phone system - you can't get more features than what you get from phone.com for $10/month Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? have a simple-to-manage phone system to manage our calls on the go Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite EJ Elesha J. Operations Director Small-Business (50 or fewer emp.) 5/31/2019 "Communicate easy" 5/5 What do you like best about Phone.com? I like the fact that you can communicate and reach out two people all over the world even if you don’t have phone service. All that’s needed is Wi-Fi. Review collected by and hosted on G2.com. What do you dislike about Phone.com? There’s nothing I dislike about phone.com app Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? This app solve the problem of not being able to communicate with my family when in another country or without having to pay a big long distance charge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa S.") AS Alisa S. Ms Mid-Market (51-1000 emp.) 11/16/2018 "Very useful tool" 5/5 What do you like best about Phone.com? using my own device instead of the standard ‘work phone’ Review collected by and hosted on G2.com. What do you dislike about Phone.com? Phone.com depends on internet and if internet connection is weak or not working - it affects phone Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? More people are available to accept calls because more people have access to it through their own phones Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/30/2018 "Phone.com needs to be updated badly!" 2.5/5 What do you like best about Phone.com? There is not much to like about phone.com, but I do like that I can configure users and extensions. The managing and configuring options are decent. Review collected by and hosted on G2.com. What do you dislike about Phone.com? I dislike how ancient and clunky the site is. Not very user friendly. The site may take some getting used to as well as learning how to navigate it. I have used it for about a year now and still forget how to get to certain options. Review collected by and hosted on G2.com. Recommendations to others considering Phone.com: Take a look at your other options. I don 't have the ability to make the decision of whether to use them or not, so I am unsure of other options available. I would look at all your options before going with phone.com. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? It solves our problem of configure our phone lines and extensions. Other than that, I don't see many additional benefits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") UB Verified User in Business Supplies and Equipment Mid-Market (51-1000 emp.) 8/6/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "BALANCED SOFTWARE WITH BAD PRICING STRATEGY" 3.5/5 What do you like best about Phone.com? Simple, easy-to-use interface. Good call quality. Base VoIP feature set included for all plans. Free desktop and full-featured mobile apps with softphone. Human and automated voicemail transcription available. Offers professional voice recording service. Review collected by and hosted on G2.com. What do you dislike about Phone.com? Video conferencing only available for an added monthly fee. Caller analytics are extra. Minute bundles and extensions can get expensive for larger businesses Review collected by and hosted on G2.com. Recommendations to others considering Phone.com: There are some premium features and add-ons but they all come a la carte. You can set up an extra IP desk phone, analog phone, or softphone access (on mobile, tablet, or PC) for $4.99 per line. It's also an additional $4.99 for an extra phone number. There are also additional minute bundles: 1,000 minutes for $35 per month, 2,200 minutes for $77 per month, and $5,000 minutes for $165 per month. You can also get unlimited minutes for $23.99 per month per extension, though that price lowers with volume pricing the more extensions you add. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? Phone.com is an affordable, customizable, and well-designed Voice-over-IP (VoIP) service designed for small to midsize business (SMB) users who want the ability to run an entire office's worth of communication easily through their smartphones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 7/30/2018 "Who needs a landline anymore, anyway?" 5/5 What do you like best about Phone.com? I like that call forwarding is so easy. When my bosses are travelling with limited access to cell service, phone.com makes it easy to still answer customer calls without having to change numbers. Review collected by and hosted on G2.com. What do you dislike about Phone.com? The platform is only somewhat straight-forward to use, in my opinion. I had to contact their customer service to actually set up call forwarding because of the "rules" that you can make forwarding have. It was a bit confusing for me, not being too familiar with the site. Review collected by and hosted on G2.com. Recommendations to others considering Phone.com: It's made taking calls easier. The only issue I can think of is that you cannot call people back from the phone.com number, so if people are hesitant to pick up calls from unknown numbers, trying to call them back is useless. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? The site navigation is not completely straight forward. But I quickly learned to navigate it with the help of a customer service rep. the customer service reps also get back to you very quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Enterprise (\> 1000 emp.) 7/17/2018 "This is the cheapest easiest communication software we found" 5/5 What do you like best about Phone.com? I love the price first. This is so inexpensive that at first I did not believe it was real. I works so well and never drops calls. We use this in all of our offices instead of traditional phone service. This is flexible too so we can change our subscription if we need to. We are not locked into anything. Review collected by and hosted on G2.com. What do you dislike about Phone.com? I did not like that it could not transfer my existing numbers. We had some that could but not all of the numbers could be ported in so that was a bit of a disappointment. As far as the actual software though we have no complaints at all. Review collected by and hosted on G2.com. Recommendations to others considering Phone.com: I think this software is so convenient and easy. It is solving a huge problem we had at a company I used to work for. They are able to very easily communicate with this and I think it is way more affordable for any business. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? We needed a cheaper phone service option for our office. Our traditional phones were incredibly expensive and tied down in one office. With this we are able to be out of our offices and answer calls on our cell phones. Also we do not have to worry about our personal cell phone bills because the app runs the call and that is were it charges. So all the employees now are always reachable with out and issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/24/2018 "Phone.com and communicator" 3/5 What do you like best about Phone.com? The UI for the website is easy to use but looks very outdated. Adding new users/numbers is simple Review collected by and hosted on G2.com. What do you dislike about Phone.com? The phone app they provide communicator is terrible. Lot's of issues where visitors cannot hear us or we can't hear them. I have worked with their support team on and off for months and they "fix" something on their backend and everything works for about 1 week and then it breaks again. Very frustrating. Review collected by and hosted on G2.com. What problems is Phone.com solving and how is that benefiting you? Phone lines for sales and support team Review collected by and hosted on G2.com. 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