Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Amazing Customer Service"
5/5
What do you like best about Phish Protection by DuoCircle?

They are so easy to work with! They have 24/7 customer support, and it is fantastic. The rep bent over backward, trying to find personalized solutions that met our needs. He met with us multiple times and engaged in multiple screen-sharing sessions; he also sent very detailed emails with step-by-step instructions. All of this made our implementation process seamless. He was full of tips and advice to help our company make email more efficient. On top of all of this, the price is quite reasonable. They are an excellent company! Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

We were not good at articulating our needs at first, so we weren't initially connected with the right product. The rep stuck with us and ultimately found us exactly what we needed! My only suggestion is to make the website a little more straightforward; It is challenging to set up demos on specific products through the forms they have on the website. Review collected by and hosted on G2.com.

MM
Mechelle M.
Small-Business (50 or fewer emp.)
"Phish Protection by DuoCircle Email and data protection !!"
4.5/5
What do you like best about Phish Protection by DuoCircle?

Our business system has benefited from the positive results that this platform offers us, highlighting its powerful protection and also very effective against phishing in email and URL in each click that may be suspicious, no matter where it is being accessed , in turn allows us to implement innovative defenses such as spear-phishing and identity theft, proving that it is as powerful and efficient as it is observed in your comments. In the organization it has been a true protection against threats, especially against e-mail. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

It can be delayed on some occasions, and respond slowly especially when it comes to processing and verifying data, even when it is highly suspicious. These procedures require a large processing capacity and for this reason these characteristics may take longer than normal, we are aware that this may occur and we do not bother to wait while the interface performs its process, however it may be annoying for some who do not have a lot of time to do it. Review collected by and hosted on G2.com.

Nick S.
NS
Nick S.
Director of Awesome Inc U
Small-Business (50 or fewer emp.)
"Best support I've ever received"
5/5
What do you like best about Phish Protection by DuoCircle?

The product does what it says, and has plenty of customization options. Has allowed us to fine-tune our email receipt, as well as view detailed logs for any failed deliveries. Support team has been superb in resolving any issues quickly and completely, and takes the time to not only resolve, but to explain and make sure we understand the resolution. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

Sometimes the Spam filter overreaches with false positives. There's a mechanism for whitelisting and reporting these issues, but sometimes wish there was a way to turn the filter to a lower level. Understandably, this would jeopardize deliverability from the forwarding domain, so I get why it's not an option. Review collected by and hosted on G2.com.

MM
Mary M.
Small-Business (50 or fewer emp.)
"Company security avoiding data theft !!"
4/5
What do you like best about Phish Protection by DuoCircle?

It is the number one tool in our organization to achieve true protection against phishing in real time. Its functions are effective so that we can analyze emails, taking into account that it is the number one source for these types of threats that every day become more sophisticated and are directly aimed at penetrating the company's system. It is easy to implement to integrate a true protection against ransomware and phishing into the company, which in turn allows us to completely avoid threat errors and indicate with a waing if they are going to an insecure website. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

It is a fast platform most of the time, certainly in a matter of versatile links and with a deeper masking it tends to take a few more seconds, this situation is understandable, it is a complex job that they face and they do it in a very good way. Therefore, it is a matter of waiting and being confident of the sites we access, without any risk of corrupted sites or emails being leaked. Review collected by and hosted on G2.com.

SJ T.
ST
SJ T.
AGM - IT
Mid-Market (51-1000 emp.)
"The Protection your Office 365 Needs"
5/5
What do you like best about Phish Protection by DuoCircle?

Additional layer of protection for your Office 365 at affordable price. Shop around to compare prices and features. URLs in email are rewritten to safe ones and checked during users clicking. That stops the spams, malware and phish attacks. Within one month of deployment, the investment paid off by stopping several phishing attempts at its track. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

User interface could be improved and updated to modern design language. Some inconsistencies found in the service, log and dashboard for multiple domains setup like ours. For example, email log is accessible by administrators of different domains. Services and dashboards, on the other hand, are limited to the domain and its administrators. Review collected by and hosted on G2.com.

DQ
Danny Q.
Small-Business (50 or fewer emp.)
"Good service"
4.5/5
What do you like best about Phish Protection by DuoCircle?

Very efficient filtering service, easy management console, easy to add/remove filtering rule or whitelist Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

the timestamp on the massage log makes it hard to figure out when a mesages came in Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"DuoCircle Spam Filtering is very cost effective"
4.5/5
What do you like best about Phish Protection by DuoCircle?

It filters a lot of junk and phishing emails.

It has a domain user filter.

It updates it's black list and score card constantly.

Mainly, it lowers the load of our Barracuda tremendously. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

At the time, when we first utilized Duocircle spam filter. It has it's belts and whistles to meet our needs.

But it couldn't filter out name fuzziness. At the time, Duocircle only had the gateway (spam filter) service.

The spam filter setting is not very sophisticated. It really needs more option specifically. Review collected by and hosted on G2.com.

WC
Wang C.
General Manager
Mid-Market (51-1000 emp.)
"Surprisingly Simple Yet Effective Protections"
4.5/5
What do you like best about Phish Protection by DuoCircle?

Phish Protection effectively reduced our spear-phishing attacks headaches. The support is fast and responsive too. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

More packages and pricing models will be great. Review collected by and hosted on G2.com.

Dennis S.
DS
Dennis S.
President
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Product and Company"
5/5
What do you like best about Phish Protection by DuoCircle?

The integration is very simple and I really like the fact that it sits at the head of the email flow as an MX entry versus inside of Office 365 using an API. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

None that we have found yet. It just works. Review collected by and hosted on G2.com.

SS
Selwyn S.
Small-Business (50 or fewer emp.)
"Phishing protection in a couple minutes"
5/5
What do you like best about Phish Protection by DuoCircle?

This was very easy to set up - I am not very technical and was concerned that I would have to call support or get an IT person involved but it took me under 10 minutes to change my MX records and setup my destination servers. Right away my mail started flowing again and I don't have to worry about looking at links and trying to guess if they are phishing or spam. As soon as I click a link I see the Phish Protection page that scans the link and I feel confident that I am not going to land upon a page that is malicious.

I found Whitelisting and Blacklisting simple to use. I was getting emails that I had unsubscribed to but kept on getting them, now I no longer get them once I blacklisted the domain. Review collected by and hosted on G2.com.

What do you dislike about Phish Protection by DuoCircle?

I think that the interface could be easier and clearer to use. I could not find the login on the phishing protection site and had to go to the duocircle.com website to find the log in this was a bit confusing as to when I signed up I didn't know who DuoCircle was and expected a phishprotection.com login. I was not getting mail from my project management so had to whitelist it. Review collected by and hosted on G2.com.