BE

Britney E.

Multi-housing Team Lead

Environmental Services

Mid-Market (51-1000 emp.)

12/6/2017

"Pestpac Review"

5/5

What do you like best about PestPac by WorkWave?

I love the report options in Pestpac. They help me organize information in a variety of ways. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I dislike that the quick search does not include company search option. Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

It would be great if we had more custom report options. I work with large accounts, and it would be great to be able to pull more detailed information in one report. For instance, I would like the option to customize reports so that I could pull conditions and pest findings in one report. Many of our commercial accounts have business review meetings in which we must compile a lot of data. This would be so much faster with more customizable report options. Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

We run our business through Pestpac. I have never worked within another system, so I have to assume this must be the best. Review collected by and hosted on G2.com.

JK

Jody K.

Customer Service Representative

Consumer Services

Small-Business (50 or fewer emp.)

12/6/2017

"Fantastic, Frustrating"

4/5

What do you like best about PestPac by WorkWave?

I love the scheduler & routing tools. They make it easy to schedule jobs in areas that are efficient for the technicians. - Fantastic! Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The task manager changes made it so that I can no longer use it. It no longer alerts me that there is a task created on an account by changing the color. Also, I have found that it takes longer to create a task than to just stop what I am doing and complete the task. - Frustrating. I hardly use the task manager, now. Review collected by and hosted on G2.com.

VL

Vicky L.

Customer Service Representative

Telecommunications

Mid-Market (51-1000 emp.)

1/24/2018

"Great Updated Software"

5/5

What do you like best about PestPac by WorkWave?

I really enjoy the ease of using this program. The updates are great and are constant. The recent update has grouped things in an area that know makes sense. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The quick search bar lags a lot or even gets stuck. Makes you click on the wrong things. Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

Try to explore as much as possible. There are so many features to use. Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

We used it a lot for scheduling. It has options to send direct emails or calls to client for scheduling purposes. I also like the save report feature. No more wondering what you clicked on to get the same report week after week. Review collected by and hosted on G2.com.

UB

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

12/6/2017

"A useful app with a few flaws."

3.5/5

What do you like best about PestPac by WorkWave?

I enjoy using it to fill out service reports online, and to keep track of my schedule. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I wish that my schedule for the month would pop up automatically instead of the current date. I also wish it wouldn't stay logged in and running in the background until close the app. And I don't enjoy having to sign in with a password every time I need to open my schedule. If that's necessary add a fingerprint sign in so it's quick. Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

Be sure to compare other similar products to make sure that pest pac is the best for your company's needs. Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

It helps out team stay organized, and it is great to use for filling out service reports and to allow customers to pay with a credit card. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

12/7/2017

"It works great when it wants to and has many useful features but sometimes its confusing"

4/5

What do you like best about PestPac by WorkWave?

I love how easy it is to navigate and that everything has a way of accessing something else Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The options are great but often times there are little check boxes that need to be checked and others that shouldnt be, which leads to a lot of confusion and having to remember a lot of little steps to get what you need. Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

It is a very useful and helpful system. I use it for my every day from record keeping, accounting, sales, everything! Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

I love that everything is some customizable. It works great for the many different types of jobs we have and customers we work with. I do wish some modules were included without always having to pay extra for basic things. Review collected by and hosted on G2.com.

AD

Alexander D.

Operations Manager

Environmental Services

Small-Business (50 or fewer emp.)

12/6/2017

"Pest Pac Review"

5/5

What do you like best about PestPac by WorkWave?

Easy to use software. The tech staff is always very helpful. easy to understand tutorials. Overall best that I have seen out there. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The office staff cannot see the termite reports. We cannot edit them, if we need to. This is the only frustrating part. Customers call in and we cannot help them because we cannot access the information. Review collected by and hosted on G2.com.

JF

Jenna F.

Assistant Operations Manager

Consumer Services

Mid-Market (51-1000 emp.)

12/6/2017

"Great Potential"

3.5/5

What do you like best about PestPac by WorkWave?

I really like all of the reports you can run to get information you need to grow and maintain your business. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I dislike the customer service. I do think they mean well but it takes too long to get back to us and often times they just offer a simple solution that was the first thing we tried. There’s no way for us to see our open tickets or easily communicate with reps. Review collected by and hosted on G2.com.

UE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

12/6/2017

"Pest Pac Review"

4/5

What do you like best about PestPac by WorkWave?

Amount of functions available to us are very numerous and extensive. Everything you need or want out of the system is there. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Some functions are not easy to use as mentioned before are extensive and require additional training to make full use of all the functions Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

Get training to use as there are many functions that are helpful but not easily figured out. Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

We are able to efficiently schedule services using the route op. It has helped us increase productivity in getting the most amount of services done. It also has opened up time spent coordinating how long to get to and from jobs to make sure a technician can get to the appointments in one day. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

12/9/2017

"PestPac Software by WorkWave"

5/5

What do you like best about PestPac by WorkWave?

Scalability! Allows you the flexibility to add modules a small company may not need, but as my business has grown, I have added these modules that enhance customer experience and reduce manual labor in my company. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I would like to see the positing of work orders screen be modified to operate like posting payments. That means after I release 1 batch of work orders for a specific technician - I would like to click exit and have PestPac take me back to the work order screen to release the next batch of orders. Instead, I have to select Menu, Billing, Post Work Orders. It would save us some key strokes! Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

Highly Recommend! Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

I have solved the business problem of competing with the National Pest Companies, as PestPac offers the ability to provide more flexibility with services and payments - that the big boys cannot. In addition, PestPac has saved us office expense and admin labor as we no longer need to print manual tickets no do we need office labor to post and file tickets. Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

12/7/2017

"We love PestPac"

5/5

What do you like best about PestPac by WorkWave?

I liked from the moment we signed up we had instant help. They gave us training and how to's on how to run everything. I have had a few times where I have had to contact the support line by phone and email and they have always been able to solve my problems and show me in the future how to do it. It has been an easy site to use and even with all of the updates it has been easy to use. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

At this point we really do not have anything that we dislike about the program. Review collected by and hosted on G2.com.

Recommendations to others considering PestPac by WorkWave:

I researched other pest control software in over the past ten years and PestPac still seems the easiest to use. Review collected by and hosted on G2.com.

What problems is PestPac by WorkWave solving and how is that benefiting you?

Routing was a huge thing and once we signed up with Route op it changed our routes for the better and helped reduce the stress of adding a new customer to our routes. Review collected by and hosted on G2.com.