TP
Thomas P.
Mid-Market (51-1000 emp.)
"Great product. Dismal support unless you pay more for support sessions then the product itself."
1/5
What do you like best about PestPac by WorkWave?

The logistic program works well. Trying to learn (pay) for all the sessions will break the bank. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

It is clear that the support team derives their income from the sessions for which you pay. Because of this dynamic, you are bled slowly for each tutorial. You are hooked for the "come back." Review collected by and hosted on G2.com.

Response from Brittany Boyle of PestPac by WorkWave

Hi Thomas - Thank you for sharing your feedback with us, I will pass it along to the team to take into consideration as our customer's experience is always one of our top priorities.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Everything you need in one neat package"
5/5
What do you like best about PestPac by WorkWave?

I find the consolidation of everything in one place very valuable. Being able to view appointments, contracts, GPS information and having a helpful answering service, that is really more like an extension of the office than an answering service, is something that you just can't find elsewhere. In addition to all of that, customer service is extremely accessible and helpful. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I wouldn't say I dislike much of anything. I would love for there to be more ability to build out different user experiences, For example, if we could tailor our view of pestpac to our needs versus what a different company may need. There is a great deal of personalization now, but more would be amazing. This, again, isn't really a dislike, just more of a perfect world wish. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave

AS
Alex S.
Area Manager
Small-Business (50 or fewer emp.)
"Sad We Left"
5/5
What do you like best about PestPac by WorkWave?

Their scheduling tool was the best we've used! Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The price point was the biggest factor and their lack of automation! Review collected by and hosted on G2.com.

Response from Brittany Boyle of PestPac by WorkWave

Hi Alex - Thank you for the 5 star review, we are so glad you found success with our software!

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Good Scheduling Software"
4.5/5
What do you like best about PestPac by WorkWave?

Pest Pac is great for creating and scheduling orders. Technicians get their routes created and can be viewed on a handheld device. The routing software efficiently creates monthly schedules. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Pest pac is not as customizable as some other software, it is especially limited as a CRM (not that it claims to be a fully functional CRM) as compared to Salesforce. The report writer uses a not too common reporting engine (Exago?) that takes some getting used to. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi- we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave

CC
Carlos C.
Assistant Sales Manager
Small-Business (50 or fewer emp.)
"Great database tool for reporting an accurate picture of the company's health"
3.5/5
What do you like best about PestPac by WorkWave?

report writer is a great tool for a idea Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Salecenter not being linked to calendars Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi Carlos - Thank you for your updated feedback. We have noted your comments and passed along to the team. -WorkWave

DH
Daren H.
Owner
Small-Business (50 or fewer emp.)
"Robust software, you will never outgrow..."
5/5
What do you like best about PestPac by WorkWave?

What we like best is that we can customize PestPac for how we run our business. They have always been able to assist us in setting up our scheduling, billing and reports for mosquito misting, seasonal services like cricket programs, one-time services with follow-ups and general pest and termite services. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

PestPac is a challenge to learn. They are so dynamic that they can work for any size business, and that is both fantastic while sometimes being a challenge. The cost of additional services (modules) gets expensive over time as our company grows. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you so much for your detailed review! We are happy you are finding value with our solutions.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"great user friendly program"
4.5/5
What do you like best about PestPac by WorkWave?

Lots of different ways to schedule appointments. Prints lots of reports with excellent data. Easy to track products, time spent, value of services, etc. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I wish it was easier to duplicate appointments. Like if a customer needs a follow-up 4 days in a row or 3 customers all need the same type of appointment, it would be great if there was a way to make multiples of the same appointment. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave

Jorge P.
JP
Jorge P.
Customer Service
Small-Business (50 or fewer emp.)
"Quick and easy to learn and apply"
5/5
What do you like best about PestPac by WorkWave?

Best Fit and quick scheduler are the best use Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Lagging at times and takes longer than usual at times Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi Jorge - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave

AP
alex p.
INSULATION MANAGER
Mid-Market (51-1000 emp.)
"Everything you need one place"
4.5/5
What do you like best about PestPac by WorkWave?

It's all there information reports customer database appointments Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Sometimes difficult to navigate when looking for specific reports Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi Alex - thanks so much for this great review. We're so happy you're finding success with our products and have made notes of all of your comments. Thank you! -WorkWave

Alexander S.
AS
Alexander S.
Associate Certified Entomologist
Mid-Market (51-1000 emp.)
"All the tools a pest control company needs in one place"
5/5
What do you like best about PestPac by WorkWave?

It has everything a PMP could need. From sales management to service notes. It even works with other apps for navigation purposes Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I dislike the fact that pestpac office and pestpac mobile aren't more integrated Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi Alexander - thank you so much for this great review. We are so happy you are finding success with our product! - WorkWave