Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Hater of small business"
0/5
What do you like best about PestPac by WorkWave?

Not much anymore. Lots of issues with getting the information you actually need out of their system. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 million profit. They are corporate thieves. Same as the Felon 47. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

We appreciate your feedback and have taken all of your comments to our product teams. We encourage you to contact Support at (800) 762-0301 for any and all urgent issues. Thank you! - WorkWave

SF
Sylvia F.
System Administrator
Mid-Market (51-1000 emp.)
"I have always had good results and helpful people."
5/5
What do you like best about PestPac by WorkWave?

Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello - thank you so much for sharing your experience with PestPac. We have made note of your comments and are so happy you are finding success with our product. -WorkWave

SL
Samantha L.
Customer Service Representative
Environmental Services
Mid-Market (51-1000 emp.)
"Phenomenal"
5/5
What do you like best about PestPac by WorkWave?

I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I think I dislike not one thing about pestpac! Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your positive feedback, Samantha! We're so happy to be a positive partner to you and your company! -WorkWave

JB
Jamee B.
Supervisor
Mid-Market (51-1000 emp.)
"Since 2015 PestPac has been a favorite software program to use"
4/5
What do you like best about PestPac by WorkWave?

I feel that PestPac is pretty user friendly and easy to navigate even for someone with not a lot of experience. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The issues with billing and time it takes to have issues resolved. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your feedback. We have taken note of your comments and are so glad you are finding success with our product. -WorkWave

LZ
Lane Z.
Operations Manager
Small-Business (50 or fewer emp.)
"Long Time Happy User"
4.5/5
What do you like best about PestPac by WorkWave?

As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your review, Lane. We've taken note of your comments and have passed along to your PestPac team. We are so happy you are finding success with our product. - WorkWave

VF
Von F.
Commercial Specialist
Mid-Market (51-1000 emp.)
"Vons view"
5/5
What do you like best about PestPac by WorkWave?

What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your feedback, Von. We are so happy you are finding success with our product. -WorkWave

Gabriel V.
GV
Gabriel V.
Technical Service Manager
Mid-Market (51-1000 emp.)
"powerful, user friendly, versatile"
5/5
What do you like best about PestPac by WorkWave?

- quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello - thank you so much for your positive feedback. We are so happy you are finding success with PestPac and have passed along your comments so we can continue to be a valuable partner to your business. -WorkWave

Martha G.
MG
Martha G.
Admin Assistant
Mid-Market (51-1000 emp.)
"I love the PP app."
5/5
What do you like best about PestPac by WorkWave?

I like everything about it. I dont have anything negative to say. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

that it slows down and the delay really slows down the progress. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi Martha - thank you for your feedback on PestPac! We have taken note of your comments, and are thrilled to be a positive partner to you and your company! -WorkWave

CE
Cherise E.
Customer Care Representative
Mid-Market (51-1000 emp.)
"Easy to Manage Program"
4/5
What do you like best about PestPac by WorkWave?

Workwave/Patpac is very easy to use and manage accounts and customer information. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Sometimes files don't upload the first try. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your feedback! We are paying close attention to all comments and feedback in order to make PestPac the best partner for you. -WorkWave

Tom D.
TD
Tom D.
Small-Business (50 or fewer emp.)
"Elevating Excellence: Going Beyond the Standard with the Industry Titans!"
4.5/5
What do you like best about PestPac by WorkWave?

Overall it is the most complete software for all phases of the pest management industry. From routing residential routes to maintaining detailed records for food processing plants. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

My biggest complaint with Pestpac is the CRM aspect of it. It's extremely frustrating to have to copy and paste email messages to customers accounts. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave