--- title: PestPac by WorkWave Reviews meta\_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 132 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### PestPac by WorkWave Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. [(4 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309421&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. [(4 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309823&qs=pros-and-cons#reviews) Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. [(2 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1944873&qs=pros-and-cons#reviews) Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309465&qs=pros-and-cons#reviews) Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309723&qs=pros-and-cons#reviews) Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. [(2 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973482&qs=pros-and-cons#reviews) Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309562&qs=pros-and-cons#reviews) Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=2235026&qs=pros-and-cons#reviews) Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973479&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309593&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of PestPac by WorkWave ##### 1. Ease of Use Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. [ See 4 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309421&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we ##### 2. User-Friendly Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. [ See 4 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309823&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we ##### 3. Simple Use Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. [ See 2 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1944873&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we SL Samantha L. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal" What do you like about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he ##### 4. Client Management Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309465&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ##### 5. Communication Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309723&qs=pros-and-cons#reviews) See Related User Reviews SL Samantha L. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal" What do you like about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he ### 5 Cons or Disadvantages of PestPac by WorkWave ##### 1. Accounting Issues Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. [ See 2 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973482&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Hater of small business" What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 JB Jamee B. Mid-Market (51-1000 emp.) 4.0/5 "Since 2015 PestPac has been a favorite software program to use" What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. ##### 2. Improvement Needed Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309562&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. ##### 3. Integration Issues Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=2235026&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. ##### 4. Payment Issues Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973479&qs=pros-and-cons#reviews) See Related User Reviews JB Jamee B. Mid-Market (51-1000 emp.) 4.0/5 "Since 2015 PestPac has been a favorite software program to use" What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. ##### 5. Poor Customer Support Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309593&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Hater of small business" What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 TP Thomas P. Mid-Market (51-1000 emp.) 4/11/2023 "Great product. Dismal support unless you pay more for support sessions then the product itself." 1/5 What do you like best about PestPac by WorkWave? The logistic program works well. Trying to learn (pay) for all the sessions will break the bank. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? It is clear that the support team derives their income from the sessions for which you pay. Because of this dynamic, you are bled slowly for each tutorial. You are hooked for the "come back." Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Logistics Review collected by and hosted on G2.com. Show More Response from Brittany Boyle of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7934341/official_response/edit) Hi Thomas - Thank you for sharing your feedback with us, I will pass it along to the team to take into consideration as our customer's experience is always one of our top priorities. Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 12/2/2022 "Everything you need in one neat package" 5/5 What do you like best about PestPac by WorkWave? I find the consolidation of everything in one place very valuable. Being able to view appointments, contracts, GPS information and having a helpful answering service, that is really more like an extension of the office than an answering service, is something that you just can't find elsewhere. In addition to all of that, customer service is extremely accessible and helpful. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I wouldn't say I dislike much of anything. I would love for there to be more ability to build out different user experiences, For example, if we could tailor our view of pestpac to our needs versus what a different company may need. There is a great deal of personalization now, but more would be amazing. This, again, isn't really a dislike, just more of a perfect world wish. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Easy communication with customers is a big part of how PestPac helps us. With Slingshot, call ahead and the customer portal, there are so many efficient ways to communicate with out customers and PestPac is consistently working to improve and expand those communication avenues. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7455966/official_response/edit) Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Alex S. Area Manager Small-Business (50 or fewer emp.) 5/10/2023 "Sad We Left" 5/5 What do you like best about PestPac by WorkWave? Their scheduling tool was the best we've used! Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? The price point was the biggest factor and their lack of automation! Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? This system was our first CRM and assisted us in maintaining customer accounts, reporting, and scheduling. Review collected by and hosted on G2.com. Show More Response from Brittany Boyle of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8059976/official_response/edit) Hi Alex - Thank you for the 5 star review, we are so glad you found success with our software! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Small-Business (50 or fewer emp.) 11/30/2022 "Good Scheduling Software" 4.5/5 What do you like best about PestPac by WorkWave? Pest Pac is great for creating and scheduling orders. Technicians get their routes created and can be viewed on a handheld device. The routing software efficiently creates monthly schedules. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Pest pac is not as customizable as some other software, it is especially limited as a CRM (not that it claims to be a fully functional CRM) as compared to Salesforce. The report writer uses a not too common reporting engine (Exago?) that takes some getting used to. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Whenever we've had issues, customer and software support has done good job of getting those resolved for us. This helps us take care of our customers, especially their accounts payable departments! Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7445373/official_response/edit) Hi- we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CC Carlos C. Assistant Sales Manager Small-Business (50 or fewer emp.) 2/17/2022 "Great database tool for reporting an accurate picture of the company's health" 3.5/5 What do you like best about PestPac by WorkWave? report writer is a great tool for a idea Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Salecenter not being linked to calendars Review collected by and hosted on G2.com. Recommendations to others considering PestPac by WorkWave: It is a great platform to take your company to the digtal age Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Creating a CRM Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-5355349/official_response/edit) Hi Carlos - Thank you for your updated feedback. We have noted your comments and passed along to the team. -WorkWave 2/17/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DH Daren H. Owner Small-Business (50 or fewer emp.) 4/26/2022 "Robust software, you will never outgrow..." 5/5 What do you like best about PestPac by WorkWave? What we like best is that we can customize PestPac for how we run our business. They have always been able to assist us in setting up our scheduling, billing and reports for mosquito misting, seasonal services like cricket programs, one-time services with follow-ups and general pest and termite services. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? PestPac is a challenge to learn. They are so dynamic that they can work for any size business, and that is both fantastic while sometimes being a challenge. The cost of additional services (modules) gets expensive over time as our company grows. Review collected by and hosted on G2.com. Recommendations to others considering PestPac by WorkWave: All systems have their strengths and weaknesses. We even started the process of changing systems, but the alternative system could not handle the multiples service frenquencies we had at the time. We have found when we have challenges, doubling down on training gets us where we need to be. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Collections management, going paperless, customer portal API capabilities, "Forms", (digital agreements for design to customers) and strong reports and dashboards have kept us on the cutting edge of our industry. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-6546146/official_response/edit) Thank you so much for your detailed review! We are happy you are finding value with our solutions. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 12/1/2022 "great user friendly program" 4.5/5 What do you like best about PestPac by WorkWave? Lots of different ways to schedule appointments. Prints lots of reports with excellent data. Easy to track products, time spent, value of services, etc. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I wish it was easier to duplicate appointments. Like if a customer needs a follow-up 4 days in a row or 3 customers all need the same type of appointment, it would be great if there was a way to make multiples of the same appointment. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? It's helping with efficient routing and missed work. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7450812/official_response/edit) Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jorge P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge P.") JP Jorge P. Customer Service Small-Business (50 or fewer emp.) 11/29/2022 "Quick and easy to learn and apply" 5/5 What do you like best about PestPac by WorkWave? Best Fit and quick scheduler are the best use Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Lagging at times and takes longer than usual at times Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? access for tech to see all customer phone numbers on devices Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7439577/official_response/edit) Hi Jorge - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AP alex p. INSULATION MANAGER Mid-Market (51-1000 emp.) 11/10/2022 "Everything you need one place" 4.5/5 What do you like best about PestPac by WorkWave? It's all there information reports customer database appointments Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Sometimes difficult to navigate when looking for specific reports Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? It solves all of our pest control needs in one program Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7344220/official_response/edit) Hi Alex - thanks so much for this great review. We're so happy you're finding success with our products and have made notes of all of your comments. Thank you! -WorkWave Current UserValidated ReviewerSource: Organic ![Alexander S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander S.") AS Alexander S. Associate Certified Entomologist Mid-Market (51-1000 emp.) 10/10/2022 "All the tools a pest control company needs in one place" 5/5 What do you like best about PestPac by WorkWave? It has everything a PMP could need. From sales management to service notes. It even works with other apps for navigation purposes Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I dislike the fact that pestpac office and pestpac mobile aren't more integrated Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Scheduling, service notes, material usage reports. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7186027/official_response/edit) Hi Alexander - thank you so much for this great review. 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