--- title: PestPac by WorkWave Reviews meta\_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 132 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### PestPac by WorkWave Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. [(4 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309421&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. [(4 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309823&qs=pros-and-cons#reviews) Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. [(2 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1944873&qs=pros-and-cons#reviews) Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309465&qs=pros-and-cons#reviews) Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309723&qs=pros-and-cons#reviews) Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. [(2 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973482&qs=pros-and-cons#reviews) Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309562&qs=pros-and-cons#reviews) Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=2235026&qs=pros-and-cons#reviews) Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973479&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309593&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of PestPac by WorkWave ##### 1. Ease of Use Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. [ See 4 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309421&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we ##### 2. User-Friendly Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. [ See 4 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309823&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we ##### 3. Simple Use Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. [ See 2 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1944873&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we SL Samantha L. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal" What do you like about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he ##### 4. Client Management Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309465&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ##### 5. Communication Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309723&qs=pros-and-cons#reviews) See Related User Reviews SL Samantha L. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal" What do you like about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he ### 5 Cons or Disadvantages of PestPac by WorkWave ##### 1. Accounting Issues Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. [ See 2 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973482&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Hater of small business" What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 JB Jamee B. Mid-Market (51-1000 emp.) 4.0/5 "Since 2015 PestPac has been a favorite software program to use" What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. ##### 2. Improvement Needed Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309562&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. ##### 3. Integration Issues Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=2235026&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. ##### 4. Payment Issues Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973479&qs=pros-and-cons#reviews) See Related User Reviews JB Jamee B. Mid-Market (51-1000 emp.) 4.0/5 "Since 2015 PestPac has been a favorite software program to use" What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. ##### 5. Poor Customer Support Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309593&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Hater of small business" What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 ![Matt T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt T.") MT Matt T. Small-Business (50 or fewer emp.) 1/8/2024 "I love it!" 5/5 What do you like best about PestPac by WorkWave? The PEOPLE! Great employees & attendees for sure Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Pest Pac by workwave's blessing and curse is that it is so flexible Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Scheduling, reporting and Sales! Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9093839/official_response/edit) Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave Current UserValidated ReviewerIncentivizedSource: Seller invite JP Josh P. Small-Business (50 or fewer emp.) 11/27/2023 "Great experience" 5/5 What do you like best about PestPac by WorkWave? PestPac has helped us from the first day we opened. It allows us to run the reports we need and become more effecient in the office and field. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? No big dislikes besides everything being an upsell, which I do understand. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Efficiency Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8931110/official_response/edit) Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. - WorkWave Current UserValidated ReviewerIncentivizedSource: Seller invite ![Robert T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert T.") RT Robert T. Small-Business (50 or fewer emp.) 11/15/2023 "Excellent software" 5/5 What do you like best about PestPac by WorkWave? Routing op is awesome. Commercial modals work well. Love communication center. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Cost can be high. I thought the conversion was tough. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? All the features I had issues with I got answered quickly. Only negative is I have had multiple people tell me different things. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8876777/official_response/edit) Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success.- WorkWave Current UserValidated ReviewerIncentivizedSource: Seller invite SC Susan C. Small-Business (50 or fewer emp.) 11/14/2023 "SMOOTH & EASY" 5/5 What do you like best about PestPac by WorkWave? RUNNING REPORTS, SCHEDULING, JUST IF YOU USE PESTPAC TO ITS FULLIEST, IT DOES SO MUCH Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? THAT IF YOU PUT CUSTOMER INFO IN, IF YOU NEED TO LOOK UP YOU HAVE TO PUT IT THE SAME WAY Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? PESTPAC KEEPS EVERY THIG RUNNIG SMOOTH Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8871576/official_response/edit) Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to be the best partner for your business. Thank you! - WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bryan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan B.") BB Bryan B. Small-Business (50 or fewer emp.) 11/14/2023 "Everything you need to run a pest business." 5/5 What do you like best about PestPac by WorkWave? Easily the most comprehensive software to run your business. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Route optimization didn't work as expected. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? The Communication Center is an extremely beneficial solution for confirming appointments and reaching customers. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8309021/official_response/edit) Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success.-WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/15/2023 "Great Database" 4.5/5 What do you like best about PestPac by WorkWave? Pestpac has been great for our company. We are able to use it for both termite and pest control which makes it very convenient. It is also very helpful that we are able to process credit cards and ach payments as well. We have tried several different programs and Pestpac by far has been the best. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? The few downside of Pestpac is not being able to integrate the customers directly into Quickbooks for the billing portion. The search engine can also be glitchy as it doesn't always pull up the customers. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? None for us at the moment. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8879405/official_response/edit) Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to be the best partner for your business. Thank you! - WorkWave 11/18/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mylissa R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mylissa R.") MR Mylissa R. Small-Business (50 or fewer emp.) 7/6/2023 "Wonderful software and wonderful people" 4.5/5 What do you like best about PestPac by WorkWave? I have used PestPac for over 13 years with small companies and corporations. This software is easy to use. This software can be utilized as minimally or as in-depth as you choose. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I feel that for reporting, all fields in the location, service setups and/or bill to's should be searchable. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? The main issues are lack of route efficiency. With Route Op/Best-fit, this is a major help. Also communication center has been a fantastic asset. Now we don't have to have separate applications for two way texting. Review collected by and hosted on G2.com. Show More Response from Kaitlyn McCully of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8292996/official_response/edit) Hi Mylissa - Thank you for your review, we are so glad you've found success with our software all these years! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brent T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brent T.") BT Brent T. Small-Business (50 or fewer emp.) 11/2/2023 "Great operating system" 4.5/5 What do you like best about PestPac by WorkWave? We like the flexibility of the programming. Mobile application is very user friendly Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Every module is an upgrade with additional pricing involved Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? GPS integration, scheduling automation Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8808788/official_response/edit) Thank you for your review, Brent. We're so happy to hear PestPac is benefitting your company! - WorkWave Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") UC Verified User in Chemicals Small-Business (50 or fewer emp.) 11/14/2023 "Every time I have had to contact PestPac via phone" 4.5/5 What do you like best about PestPac by WorkWave? When working with Customer Service for accounts receivable issues they have been great Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Least helpful thing is the wait time when calling in for an issue. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? When we transitioned to this platform the carry over had a few issues with monies on account and they were instrumental in assisting with the monies and how to apply them Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-8871081/official_response/edit) Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to adapt to be your best partner. Thank you! - WorkWave Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ali B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali B.") AB Ali B. accounts manager Small-Business (50 or fewer emp.) 11/29/2022 "PestPac is easily formed into what your company needs" 5/5 What do you like best about PestPac by WorkWave? I love being able to create reports in the report gallery, so I don't have to remember all the options every time; it does it for me. We've used PestPac for the at least the last 7 years. Back then, it was a littler confusing to learn, but I feel its very user friendly nowadays. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? The only complaint I have is visual. I would like to be able to change the color scheme in the settings like we used to be able to. Some days my eyes just don't work as well as others, and the colors are hard to see. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Pest Pac does everything for us, from Sales all the way to Payments. Start to Finish. Lead Management helps us get our agreements signed and entered; we wouldn't accomplish anything without that. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-7439456/official_response/edit) Hi Ali - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. 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