--- title: PestPac by WorkWave Reviews meta\_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 132 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### PestPac by WorkWave Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. [(4 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309421&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. [(4 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309823&qs=pros-and-cons#reviews) Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. [(2 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1944873&qs=pros-and-cons#reviews) Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309465&qs=pros-and-cons#reviews) Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309723&qs=pros-and-cons#reviews) Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. [(2 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973482&qs=pros-and-cons#reviews) Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309562&qs=pros-and-cons#reviews) Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=2235026&qs=pros-and-cons#reviews) Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973479&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. [(1 mentions)](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309593&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of PestPac by WorkWave ##### 1. Ease of Use Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. [ See 4 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309421&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we ##### 2. User-Friendly Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. [ See 4 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309823&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we ##### 3. Simple Use Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. [ See 2 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1944873&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. Small-Business (50 or fewer emp.) 5.0/5 "Pest Pac is a great and effective site to coordinate the week on a schedule." What do you like about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we SL Samantha L. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal" What do you like about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he ##### 4. Client Management Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309465&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you like about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and ##### 5. Communication Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309723&qs=pros-and-cons#reviews) See Related User Reviews SL Samantha L. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal" What do you like about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he ### 5 Cons or Disadvantages of PestPac by WorkWave ##### 1. Accounting Issues Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. [ See 2 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973482&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Hater of small business" What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 JB Jamee B. Mid-Market (51-1000 emp.) 4.0/5 "Since 2015 PestPac has been a favorite software program to use" What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. ##### 2. Improvement Needed Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309562&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. ##### 3. Integration Issues Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=2235026&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Mid-Market (51-1000 emp.) 5.0/5 "My honest review of PestPac by WorkWave" What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. ##### 4. Payment Issues Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1973479&qs=pros-and-cons#reviews) See Related User Reviews JB Jamee B. Mid-Market (51-1000 emp.) 4.0/5 "Since 2015 PestPac has been a favorite software program to use" What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. ##### 5. Poor Customer Support Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. [ See 1 mentions ](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bsentiment_snippet%5D=1309593&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Hater of small business" What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 6/26/2025 "Hater of small business" 0/5 What do you like best about PestPac by WorkWave? Not much anymore. Lots of issues with getting the information you actually need out of their system. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 million profit. They are corporate thieves. Same as the Felon 47. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? They steal money from the small businesses they supposedly support. They arecorporate thieves. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-11336492/official_response/edit) We appreciate your feedback and have taken all of your comments to our product teams. We encourage you to contact Support at (800) 762-0301 for any and all urgent issues. Thank you! - WorkWave Current UserValidated ReviewerSource: Organic SF Sylvia F. System Administrator Mid-Market (51-1000 emp.) 8/20/2024 "I have always had good results and helpful people." 5/5 What do you like best about PestPac by WorkWave? Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? We are having issues with Lead Management, but the engineering department has been on top of it to fix the problem. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10027490/official_response/edit) Hello - thank you so much for sharing your experience with PestPac. We have made note of your comments and are so happy you are finding success with our product. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SL Samantha L. Customer Service Representative Environmental Services Mid-Market (51-1000 emp.) 11/27/2024 "Phenomenal" 5/5 What do you like best about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I think I dislike not one thing about pestpac! Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Any questions with Billing, Canceling and activating account. I am about to task to other employees and work as a team. Provide customer informtaion with their account when authorized. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10576243/official_response/edit) Thank you for your positive feedback, Samantha! We're so happy to be a positive partner to you and your company! -WorkWave Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jamee B. Supervisor Mid-Market (51-1000 emp.) 12/3/2024 "Since 2015 PestPac has been a favorite software program to use" 4/5 What do you like best about PestPac by WorkWave? I feel that PestPac is pretty user friendly and easy to navigate even for someone with not a lot of experience. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? The issues with billing and time it takes to have issues resolved. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? The way accounts are set up and how to read them when it comes to service setups. It is benefitting me as I am supervisor in call center and is making the CSRs understand accounts better. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10599352/official_response/edit) Thank you for your feedback. We have taken note of your comments and are so glad you are finding success with our product. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LZ Lane Z. Operations Manager Small-Business (50 or fewer emp.) 8/14/2024 "Long Time Happy User" 4.5/5 What do you like best about PestPac by WorkWave? As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Pestpac has always worked on its communication modules and the communication center is a huge advantage. Customers love to text. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10004148/official_response/edit) Thank you for your review, Lane. We've taken note of your comments and have passed along to your PestPac team. We are so happy you are finding success with our product. - WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VF Von F. Commercial Specialist Mid-Market (51-1000 emp.) 8/13/2024 "Vons view" 5/5 What do you like best about PestPac by WorkWave? What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Its is allowing me to keep track of what invoices are outstanding so I can collect on money owed. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9998774/official_response/edit) Thank you for your feedback, Von. We are so happy you are finding success with our product. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabriel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel V.") GV Gabriel V. Technical Service Manager Mid-Market (51-1000 emp.) 5/23/2024 "powerful, user friendly, versatile" 5/5 What do you like best about PestPac by WorkWave? - quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? doing easy trend analysis allowing us to deliver precise, good audit reports. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9694515/official_response/edit) Hello - thank you so much for your positive feedback. We are so happy you are finding success with PestPac and have passed along your comments so we can continue to be a valuable partner to your business. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Martha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martha G.") MG Martha G. Admin Assistant Mid-Market (51-1000 emp.) 6/4/2024 "I love the PP app." 5/5 What do you like best about PestPac by WorkWave? I like everything about it. I dont have anything negative to say. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? that it slows down and the delay really slows down the progress. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? I am not sure what parts are being problematic but I havent had any so I dont think this can be answered. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9748475/official_response/edit) Hi Martha - thank you for your feedback on PestPac! We have taken note of your comments, and are thrilled to be a positive partner to you and your company! -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CE Cherise E. Customer Care Representative Mid-Market (51-1000 emp.) 6/11/2024 "Easy to Manage Program" 4/5 What do you like best about PestPac by WorkWave? Workwave/Patpac is very easy to use and manage accounts and customer information. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Sometimes files don't upload the first try. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Skip months and canceled setups now work when hovering for ease of client knowledge Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9773589/official_response/edit) Thank you for your feedback! We are paying close attention to all comments and feedback in order to make PestPac the best partner for you. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tom D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom D.") TD Tom D. Small-Business (50 or fewer emp.) 1/7/2024 "Elevating Excellence: Going Beyond the Standard with the Industry Titans!" 4.5/5 What do you like best about PestPac by WorkWave? Overall it is the most complete software for all phases of the pest management industry. From routing residential routes to maintaining detailed records for food processing plants. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? My biggest complaint with Pestpac is the CRM aspect of it. It's extremely frustrating to have to copy and paste email messages to customers accounts. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Regarding our companies current issues they are working on resolving credit card processing issues. Three years ago we started with monthly payments for our customers and it has skyrocketed. Unfortunately processing the credit cards has an issue that PestPac is working on now. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9090751/official_response/edit) Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. 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