--- title: PestPac by WorkWave Reviews meta_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 132 scale: '5' date_modified: '2026-08-01' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # PestPac by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 132 ## About PestPac by WorkWave PestPac by WorkWave is pest control software built specifically for pest control companies — from single-location owner-operators to national enterprises managing multiple branches. More than 65 of PCT Magazine's Top 100 pest control companies run their businesses on PestPac, and operators who use the platform grow 55% faster on average. Unlike general field service software adapted for pest control, PestPac is purpose-built for the industry. That means features like WDO termite inspection reporting, integrated pest management (IPM) workflows, multi-unit building management, chemical tracking, and regulatory compliance tools are built in from the ground up — not bolted on as afterthoughts. PestPac gives office teams a single platform to manage scheduling, dispatch, customer accounts, billing, invoicing, and accounting. Smart scheduling and route optimization tools automatically sequence technician stops to reduce drive time and fit more jobs per day — with no per-route fee. Advanced reporting and business analytics give managers visibility into performance, productivity, and revenue trends without digging through spreadsheets. In the field, PestPac's mobile app keeps technicians connected at every job. Techs can view job details, update service records, capture customer signatures, complete digital inspection forms, track materials used, and collect payments — all from their phone or tablet. Real-time sync between field and office eliminates the back-and-forth that slows down operations and creates errors. PestPac also includes built-in tools to attract and retain customers: a self-service customer portal, automated appointment reminders and follow-up communications, lead management, eCommerce, and marketing automation for email drip campaigns. The platform integrates with print and digital marketing services, making it a true end-to-end growth platform for pest control businesses. PestPac offers three tiers — Small Business, Professional, and Enterprise — so companies only pay for what they need. Enterprise users get multi-branch management, API integrations, auditor reports, and advanced business analytics through Wavelytics, PestPac's built-in decision intelligence tool. For pest control companies looking to out-sell, out-service, and out-perform the competition, PestPac is the platform built to get them there. ## PestPac by WorkWave Pros & Cons **What users like:** - Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. (4 reviews) - Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. (4 reviews) - Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. (2 reviews) - Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. (1 reviews) - Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. (1 reviews) - Users praise the **excellent customer support** from PestPac, facilitating effective communication and enhancing their overall experience. (1 reviews) - Users appreciate the **user-friendly interface** of PestPac, enabling seamless management of reports and customer information. (1 reviews) - Navigation Ease (1 reviews) - Reporting (1 reviews) - Reporting Features (1 reviews) **What users dislike:** - Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. (2 reviews) - Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. (1 reviews) - Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. (1 reviews) - Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. (1 reviews) - Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. (1 reviews) - Poor Navigation (1 reviews) - Poor Support (1 reviews) - Pricing Issues (1 reviews) ## PestPac by WorkWave Discussions - [What does data migration look like when switching to PestPac from another pest control software?](https://www.g2.com/discussions/what-does-data-migration-look-like-when-switching-to-pestpac-from-another-pest-control-software) - 1 comment, 1 upvote - [Does PestPac support state-specific regulatory reporting and termite compliance documentation?](https://www.g2.com/discussions/does-pestpac-support-state-specific-regulatory-reporting-and-termite-compliance-documentation) - 1 comment, 1 upvote - [What does implementation look like when switching to PestPac, and how long does it typically take to get fully up and running?](https://www.g2.com/discussions/what-does-implementation-look-like-when-switching-to-pestpac-and-how-long-does-it-typically-take-to-get-fully-up-and-running) - 1 comment, 1 upvote - [Does PestPac's mobile app work offline, and what can technicians do from it in the field?](https://www.g2.com/discussions/does-pestpac-s-mobile-app-work-offline-and-what-can-technicians-do-from-it-in-the-field) - 1 comment, 1 upvote - [What should pest control companies look for in route optimization software, and how does PestPac approach it?](https://www.g2.com/discussions/what-should-pest-control-companies-look-for-in-route-optimization-software-and-how-does-pestpac-approach-it) - 1 comment, 1 upvote - [View PestPac by WorkWave pricing details and edition comparison](https://www.g2.com/products/pestpac-by-workwave/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+15%3A09%3A25+-0500&secure%5Bsession_id%5D=ae5d8d3b-116a-401e-891d-3c2d423cf29b&secure%5Btoken%5D=ad403fc929e742cd2a7a5f61a8a89330a5a7386b4213b17a6b2b32e17a9866c0&format=llm_user) ## PestPac by WorkWave Features **Generative AI** - AI Text Summarization **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Natural Language Interaction ## Top PestPac by WorkWave Alternatives - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (514 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)