--- title: PestPac by WorkWave Reviews meta_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 132 scale: '5' date_modified: '2026-07-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # PestPac by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 132 ## About PestPac by WorkWave PestPac by WorkWave is pest control software built specifically for pest control companies — from single-location owner-operators to national enterprises managing multiple branches. More than 65 of PCT Magazine's Top 100 pest control companies run their businesses on PestPac, and operators who use the platform grow 55% faster on average. Unlike general field service software adapted for pest control, PestPac is purpose-built for the industry. That means features like WDO termite inspection reporting, integrated pest management (IPM) workflows, multi-unit building management, chemical tracking, and regulatory compliance tools are built in from the ground up — not bolted on as afterthoughts. PestPac gives office teams a single platform to manage scheduling, dispatch, customer accounts, billing, invoicing, and accounting. Smart scheduling and route optimization tools automatically sequence technician stops to reduce drive time and fit more jobs per day — with no per-route fee. Advanced reporting and business analytics give managers visibility into performance, productivity, and revenue trends without digging through spreadsheets. In the field, PestPac's mobile app keeps technicians connected at every job. Techs can view job details, update service records, capture customer signatures, complete digital inspection forms, track materials used, and collect payments — all from their phone or tablet. Real-time sync between field and office eliminates the back-and-forth that slows down operations and creates errors. PestPac also includes built-in tools to attract and retain customers: a self-service customer portal, automated appointment reminders and follow-up communications, lead management, eCommerce, and marketing automation for email drip campaigns. The platform integrates with print and digital marketing services, making it a true end-to-end growth platform for pest control businesses. PestPac offers three tiers — Small Business, Professional, and Enterprise — so companies only pay for what they need. Enterprise users get multi-branch management, API integrations, auditor reports, and advanced business analytics through Wavelytics, PestPac's built-in decision intelligence tool. For pest control companies looking to out-sell, out-service, and out-perform the competition, PestPac is the platform built to get them there. ## PestPac by WorkWave Pros & Cons **What users like:** - Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. (4 reviews) - Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. (4 reviews) - Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. (2 reviews) - Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. (1 reviews) - Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. (1 reviews) - Users praise the **excellent customer support** from PestPac, facilitating effective communication and enhancing their overall experience. (1 reviews) - Users appreciate the **user-friendly interface** of PestPac, enabling seamless management of reports and customer information. (1 reviews) - Navigation Ease (1 reviews) - Reporting (1 reviews) - Reporting Features (1 reviews) **What users dislike:** - Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. (2 reviews) - Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. (1 reviews) - Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. (1 reviews) - Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. (1 reviews) - Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. (1 reviews) - Poor Navigation (1 reviews) - Poor Support (1 reviews) - Pricing Issues (1 reviews) ## PestPac by WorkWave Reviews ### 1. Scheduler **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy A. | Master Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** Pestpac is an incredible tool- its helpful when you are scheduling with distance, keeping your technicians in an area. It helps to keep structure to an area and cut the cost for the company with structure. **What do you dislike about PestPac by WorkWave?** I can't think of anything right off that is disappointing about PestPac- I enjoy it and love teaching my coworkers how to use it. **Recommendations to others considering PestPac by WorkWave:** The benefits are incredible. Pestpac houses all of your business needs if you use all the functions that it has. It allows us to keep our technicians in the field prepared for the work they are doing - keeps the billing in check, the reports are endless, giving credits are simplified, distances from job to job is easy, ensuring all of our business is in one place has been extremely helpful across the board. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are keeping better records,better billing is in place- instead of paper- Pestpac has helped minimize loss of revenue. We have realized how Pestpac has helped track our technicians through the GPS- it helps us guide them to their jobs when we can see the street view—sending invoices through email - checking growth at a glance- and knowing where we need to increase staff. Pestpac has allowed us to better use our time and develop more of a system than what we had years ago. **Official Response from Brittany Boyle:** > Hi Wendy - Thank you for your feedback! We are so happy to hear you are finding success with our software. ### 2. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** The absolute ease of running payments. We have gone from spending 2+ hours a day to completing our daily payments within minutes. The processed/decline notifications make this an outstanding product. We are no longer waiting for a pending status and can confirm with our bank accounts right away that the balances match. **What do you dislike about PestPac by WorkWave?** That an ACH payment made online gets processed as a CHECK. If this could be processed within a credit card batch as an ACH and not a check, we could free up some monitoring of the batches release and allow newer employees the freedom to release batches. Honestly, this is not a big deal but a slightly annoying feature. **Recommendations to others considering PestPac by WorkWave:** Making changes when processing such sensitive information can be a big jump. Still, when the customer service is top-notch, the product is integrative, and the features are easy to use, there is no second thought. This product continues to prove to be the best. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Many problems are solved. We have opened up and bridged the gap for our clients in viewing their accounts and service history vs. payment history. No longer are we needed to assist in making payments or answering payment questions constantly. Everything is genuinely streamlined and has a quick and satisfying result. Running reports and finding the charge source when entered incorrectly is also much more accessible than ever. A trainee can learn the process for payments and their reports in 1 week rather than several months as with previous products. **Official Response from Brittany Boyle:** > Hi Emily - We are so glad you are finding success with our software. Thank you for the feedback and for the review! ### 3. Pestpac **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2022 **What do you like best about PestPac by WorkWave?** You Get a database with all the necessary tools needed to complete your day. **What do you dislike about PestPac by WorkWave?** No way to link a sales call with a service call. If service call is rescheduled, the sales call is not. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Allowing me to go completely Going paperless. And finding customers remotely. Lots of time saved. **Official Response from Elena Havard:** > Hello - thank you for your positive review! We're so happy you're finding success with our products. -WorkWave ### 4. The software does everything I need to operate smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** April N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** All the different features. The most helpful feature is daily scheduling. I appreciate all features.i use billing and scheduling **What do you dislike about PestPac by WorkWave?** Nothing I can think of. It has Ineed Nothing is missing **What problems is PestPac by WorkWave solving and how is that benefiting you?** Solving the Issue of customers not being serviced. Benefits of a smooth operation. And more productive. **Official Response from Elena Havard:** > Thank you very much for this review and we're very happy you're finding success with our product! ### 5. Easy to navigate and detailed reporting abilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia F. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** The ability to pull reports with such detail. **What do you dislike about PestPac by WorkWave?** The organization on how to locate certain features for account management and company setup. **Recommendations to others considering PestPac by WorkWave:** It is great for pulling detailed reporting. Customer assistance is prompt and always ensightful. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Customer accounts, routing, billing; all for pest control business. **Official Response from Elena Havard:** > Hi Tricia - thank you for this review! Glad you are finding value with our products and please reach out to our customer service lines if you continue to have any questions on the features in our product. ### 6. PestPac Does it All **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about PestPac by WorkWave?** Customer service is very knowledgeable & responsive. Very supportive, creative & addresses all the aspects of pest control. **What do you dislike about PestPac by WorkWave?** So much to learn, many layers and facets. Onboarding could be more in-depth. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Payment are a real benefit. Creating accounts is easy, and tracking customers' needs are a breeze. **Official Response from Brittany Boyle:** > Hi Elizabeth - Thank you for your review and feedback! ### 7. Smooth Day to Day Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about PestPac by WorkWave?** Ease of which you can move from task to task. Ability to pull up a customer from different applications. **What do you dislike about PestPac by WorkWave?** There are not enough learning tutorials. **Recommendations to others considering PestPac by WorkWave:** Don't over think it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Customer challenges and billing errors. Smooth transitions to and from the separate task. **Official Response from Elena Havard:** > Hi Jean - thank you for your review! We are thrilled you are finding value in our product. ### 8. Really knowledgeable team that are usually able to assist on the spot... **Rating:** 4.5/5.0 stars **Reviewed by:** Howard W. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** The program is really intuitive and user-friendly - also there is always loads of new applications to learn. **What do you dislike about PestPac by WorkWave?** The price of each product - our monthly bill has climbed each year! **What problems is PestPac by WorkWave solving and how is that benefiting you?** The merchant payment option is excellent. **Official Response from Brittany Boyle:** > Hi Howard - Thank you for your helpful feedback and for your review! ### 9. Route OP is the MOST efficient product out there for a service company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** Rout Op, The support, Reporting is easy. Everything we use works. **What do you dislike about PestPac by WorkWave?** Sales Center that is it. Sometimes support is not as helpful as FB page. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Route OP!!!! Mobile so many others **Official Response from Brittany Boyle:** > Thank you for your feedback and for your review! ### 10. Industry standard **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about PestPac by WorkWave?** Ease of mobile app for basic functionalities such as documenting service **What do you dislike about PestPac by WorkWave?** Every feature requires a subscription and costs more money **What problems is PestPac by WorkWave solving and how is that benefiting you?** Scheduling work orders ### 11. PestPac! Horribly old program! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2020 **What do you like best about PestPac by WorkWave?** Fast loading while in the app. But that’s about it. **What do you dislike about PestPac by WorkWave?** Can’t text from contact in app Can’t copy in paste in app Work disappeared after being completed You can not search a customer if you have already completed their service for the month. Billing does not fit standard mailing envelopes. The list could go on. Decade old system. **Recommendations to others considering PestPac by WorkWave:** Don’t do it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** None. Just causing headaches at this point. ### 12. Amazing format for Appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Angela F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about PestPac by WorkWave?** I like that all of my appointments, payment processing, and contacts are all in the same system. Not only that, but I can create marketing lists, generate marketing emails, pull reviews, and send reviews from this system. Each file can have a credit card saved on it and shows the individual services each customer has previously received. It is an EXCELLENT tool to keep track of your business. I also love that I can see when my technicians open and close out of each of their jobs. **What do you dislike about PestPac by WorkWave?** I do not like the fact that the server crashes pretty often. They do website maintenance A LOT, so that can really affect booking customers. When the server crashes I have no way of checking my schedule or seeing which technicians are available. **Recommendations to others considering PestPac by WorkWave:** I would tell them to use the service, because they will be able to easily track all of the information they have. You can keep track of commission, payments, scheduling, and contact information with ease. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I have realized that I can see when my technicians are working on a job and when they are getting close to finishing. I have the ability to run as many trucks as I need on the app, and can assign each job to a person's mobile version of this software. The mobile version indicates where the technician needs to go and what tools to bring. It is nice not having to print paper copies of the jobs they need to go to. ### 13. Watch the Gotcha. **Rating:** 0.0/5.0 stars **Reviewed by:** Sheila M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2020 **What do you like best about PestPac by WorkWave?** Mobile app works. Everything else needs to be updated. **What do you dislike about PestPac by WorkWave?** I have been with Pest Pac for 12 years. Pest Pac has an antiquated software system. They have not updated there core software in some time. They ignore problems such as sales reports being inaccurate. Lead management not working most of the time. Their support is horrible. You have to spend your time updating the person on how their software works then the only answer seems to be make a support case about the problem and it will be a cold day in hell waiting for an answer. And then you have to create another Pest Pac work around for the problem they will not fix. They nickel and dime you to death. Each module they charge for. Then when you go to cancel you have a different cancel date for each module and they will charge you for the rest of the contract on each module. **Recommendations to others considering PestPac by WorkWave:** Don't use this antiquated software provider. There are more modern and less expensive software in the market place today. **What problems is PestPac by WorkWave solving and how is that benefiting you?** They do have the ability to work in a mobile device. They do not have the ability to get a contract signed in the field. Even though when they brought out lead management they said that ability would be there in 6 months. Three years and waiting. Could not wait any longer for them to make the much needed updates to their core product. So cancelled service. ### 14. PestPac Rules! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about PestPac by WorkWave?** I love how easy PestPac is to use. The interface is very friendly and the entire program is easy to navigate. **What do you dislike about PestPac by WorkWave?** There is nothing that I dislike about Pestpac. It is easy to use. **Recommendations to others considering PestPac by WorkWave:** I would say that the initial investment for this software is initially expensive but totally worth it. Pestpac is the leading supplier of pest control management software. The program is easy to sure on desktop, ipad or on mobile devices. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are using pestpac for customer input and account management, billing and scheduling. Pestpac offers one stop pest account management. The software is customizable to your company's needs. ### 15. Workwave is a great software for the pest control industry. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about PestPac by WorkWave?** The Simplicity of the software is awesome. **What do you dislike about PestPac by WorkWave?** The Route manager is very complicated to use I believe. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Using sales leads and scheduling appointments is simple and easy. ### 16. Great Software and Company **Rating:** 4.5/5.0 stars **Reviewed by:** Marin A. | Director of Marketing & Business Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I love the fact that they focus so much time and effort in to educating their customers. PestPac University goes above and beyond to make sure their clients are set up for success. **What do you dislike about PestPac by WorkWave?** We are always "the first people to report that issue". I feel like maybe our company pushes this software to its limits more than other people, because we seem to run in to a lot of walls and get that response. Lately the issues have been mounting up and I believe they may be getting in over their heads with all the extra modules they're trying to add on. **Recommendations to others considering PestPac by WorkWave:** Don't be fooled by how easy they make it look in the demos. I remember when we were thinking about switching and in every demo it seemed like life was just going to be SO much easier and streamlined, but in reality the person demoing the product has been using it for years and years and that's how long it will take to understand the ins and outs. I've compared it with other pest control softwares out there now and realize that it is NOT user friendly at all. They have a long way to go on that. Things like making lists of customers to send an email to, requires a ton of time. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The biggest problem that PestPac has resolved for us is being able to go paperless with our service agreements. The Lead Management module has given us a much more streamlined approach to the sales process. The Marketing module has allowed us to track our email communications with our clients better. ### 17. Easy way to get your production done properly **Rating:** 5.0/5.0 stars **Reviewed by:** Blake P. | Licensed Pesticide Applicator, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about PestPac by WorkWave?** Makes it easy to see everything on your route and be able to view past notes on customers. **What do you dislike about PestPac by WorkWave?** Sometimes the app doesn’t reflect accurate information or details until you log out and back in. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Keeping up with production and customer pools. ### 18. It's ok **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2019 **What do you like best about PestPac by WorkWave?** Can see all stops, time frame would show, most was easy to navigate **What do you dislike about PestPac by WorkWave?** No routing options for mobile, support was lacking overall **What problems is PestPac by WorkWave solving and how is that benefiting you?** N/a ### 19. PestPac is helpful for all aspects of my job! **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa A. | Business Solutions Center Representative, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I love that it is so easy to navigate! It's very simple to learn and understand but it offers so much more than I could imagine! It helps me to communicate with our customers as well as scheduling our services and running reports for our clients. I love how easy it is to schedule our services and be able to communicate that with our clients as well! It's also very easy for us to navigate through services with our customers and be able to communicate that information with them. **What do you dislike about PestPac by WorkWave?** Sometimes the updates allow it to run slow or stop working temporarily, but they are always quick to fix any errors! Other than that, I have not experienced any issues with PestPac and I think that is amazing! **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are able to communicate with our customers and help develop relationships with them with how well we can navigate the system and allow us to put information on the customer's accounts for us to all communicate within our office together regarding specific accounts. ### 20. Good entry level system **Rating:** 2.5/5.0 stars **Reviewed by:** Guy P. | QA Manager, Facilities Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** It handles a lot of the basic facets of pest control operations and really does the "last mile" of service well. **What do you dislike about PestPac by WorkWave?** It is not a customizable system so you have to perform tasks the way the software is designed. It doesn't have great ways to integrate with other ERP systems and it is not robust enough to be an ERP for a medium sized business. **Recommendations to others considering PestPac by WorkWave:** If you are coming from a paper system or other "generic" field service program then PestPac will certainly improve on how you do business. If you are a larger company looking for a more robust ERP than you should consider PestPac merely as a component of that ERP journey rather than a solution to the problem. They have a lot of innovations that they push through and listen to consumers to find out the best route for them to go. However, a lot of "projects" seem to not make it all the way to the finish line and end up as usable but more hacky to use. We currently use PestPac on-premise and I would caution anyone against going that route if they can avoid it. All of the newer modules are for online only customers and on-premise support is getting only major bug fixes a few times a year. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Field work for Pest Control operations. Storing data electronically has really helped us improve business intelligence. ### 21. Ted's Pest Pac Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I like that it keeps everything from customer accounts and our service routs organized and easy to find. Also how mobile and automatic it is. It really offers excellent search features so a customer may be found fast in system and scheduled, billed etc when calling. **What do you dislike about PestPac by WorkWave?** I don't like the time consuming task manager. The task manager for interior tasks on accounts makes it easy to find and do work in a particular account, but sometimes it takes more time to create the task than to do the task you were making a task to do . For example scheduling a followup in the system takes less time to schedule the followup, than it does to make the task to make that same followup. **Recommendations to others considering PestPac by WorkWave:** There really is not any reason not to use pest pac if you are in the pest industry and need a good way of doing record keeping and scheduling. It is all online, and accessible from any computer with internet. this is its specialty, it is made for and used by pest professionals. The mobile app is available on both apple and android, and windows devices. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It keeps business working, and functional. One of the best problems Pest Pac solves is keeping historical records on an account accurate and fast to find. There is even a documents manager where we can upload service agreements and they can be found years later tied to that address or account. ### 22. PestPac is a great software. **Rating:** 4.0/5.0 stars **Reviewed by:** Teresa S. | VP of Internal Operations, Facilities Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I like the customer service the best. I appreciate that my rep is always available to assist me and when there is an emergency, they help me right away. **What do you dislike about PestPac by WorkWave?** Sometimes, there are bugs that pop up during the course of the work day and they can cause work slowdown. **Recommendations to others considering PestPac by WorkWave:** PestPac has been a solid product for us over the years, we have been using it since 2003. Like any company, there are bumps in the road, but they are always there to help and provide resolutions. That's what I appreciate most about this company and their software. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We use PestPac to manage and route all of our technicians in addition to handling the billing for all of our clients. ### 23. PestPac Review **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher H. | General Manager, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about PestPac by WorkWave?** Moible software for our techs in the field and the route optimizer to cut down drive time between stops which saves time, fuel and $$$$ **What do you dislike about PestPac by WorkWave?** Too many features that have to be added on and the customer feels like they are charged for every little thing. Suggestion would be to build the package thats all inclusive to making billing more simplified. **Recommendations to others considering PestPac by WorkWave:** There will be things you will like/dislike about any software program but if you are looking to be organized, save time, save money and be more efficient Pestpac will definitely help your pest control company achieve these goals. **What problems is PestPac by WorkWave solving and how is that benefiting you?** By using the Pestpac software we are able to sync up our office staff with our in field techs by utilizing the mobile software. This saves time and money by cutting down on paperwork as all data is entered via a tablet then synced back to the office from the field. ### 24. Great Software and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about PestPac by WorkWave?** The user interface is very easy to navigate. They recently did a massive update and the program works even better. I like the ease of finding different reports. Love that you can save settings for certain reports that you constantly use on daily bases. **What do you dislike about PestPac by WorkWave?** Don't like that the quick search option because lags a lot. You have to make sure to input all the numbers or letters or it will send you to something totally different. You have to be careful when using this. **Recommendations to others considering PestPac by WorkWave:** I highly recommend this service to anyone whom has a Pest business. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It made scheduling a lot easier with the option of using route opt. Also it lets you send mass emails to customers when you want to schedule, make changes, or ask for info. ### 25. Accounts Payable **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Account Payable, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about PestPac by WorkWave?** I like that Pestpac maintains several things for us including Vehicle Maintenance, Customer Account Mgmt, Billing with ARMS Collections, GPS, Inventory. **What do you dislike about PestPac by WorkWave?** I don't like that everything is subscription based now with a monthly fee instead of a one time fee, it seems to be much more expensive that way. I wish the Report Writer was not so hard to make work and understand. **Recommendations to others considering PestPac by WorkWave:** Be patient. If you can dream it then they can make it happen most often but you will have to pay for it and you may have to wait a little bit for it to happen. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Much easier to help manage billing issues with easily being able to export to ARMS. With adding on of the tablets this has allowed us to streamline our service and billing to customers who need it and want and along with Paperless billing it allows us to get paid faster. ### 26. PestPac is very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla R. | Team Lead, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** I like that PestPac allows you to track all customer interations in one place. It also allows you to schedule appointments easily using RouteOp which will schedule based on distance but also based on any specific days of the week or times of the day that the customer has requested. **What do you dislike about PestPac by WorkWave?** I dislike that sometimes RouteOp does not always schedule preset appointments at the correct time. When this happens, you may not realize that the customer was not schedule on their preset date and time until it is too late and then someone else has already confirmed for that date and time so you cannot move the customer to their previously requested preset time. This can become very frustrating when customers are constantly upset by the fact that their appointment is not scheduled for the time that they specifically asked for. A lot of our customers are working individuals and they need their appointments at a certain time and even on a certain day. If we are unable to provide this for them because the system cannot recognize when it should be scheduled for, then we risk losing customers. **Recommendations to others considering PestPac by WorkWave:** Overall, PestPac is a great system to use. It is easy to learn and easy to navigate. It does have a few kinks that need to be worked out, but the team works hard to put out new updates that make the system work more efficiently. The updates always bring the system one step further. I would absolutely recommend using PestPac. **What problems is PestPac by WorkWave solving and how is that benefiting you?** PestPac helps us to communicate with customers more effectively. It allows me to email customers directly from their profile, keep record of emails that were sent, schedule their appointments, take notes on their account so that others can refer back to the notes to see what has been done on each individual customer's account. PestPac also allows you to pull a lot of different reports which helps to keeps track of many different things such as who has not been serviced this month and still needs to be scheduled, how many appointments each technician has for the month, how much money each technician will be bringing in for the month based on the appointments that they have, etc. ### 27. Great software and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna S. | Business Solutions Center Supervisor , Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** The easy UI. I can find reports for everything. It's easy to look around. The constant updates improve this software greatly on daily basis. The easy customer portal that is currently being updated and customers will love. It's very easy to use now and easy for them to find everything they are looking for. **What do you dislike about PestPac by WorkWave?** I really don't like the lag of the quick search. It glitches especially if you are a fast typist. I also dislike that it won't let you hit the back button to do another search. It makes you retype everything you just were looking for so make sure you write it down or you will loose it. **Recommendations to others considering PestPac by WorkWave:** Watch the helpful training videos. Get familiar with the different areas that have things you may need. Assign the proper licenses so you can access what you are looking for. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The numerous amounts of reports that can be pulled. I am able to see what techs have to much work on their routes and work to making smaller routes. Hiring help where it's needed. Helping techs pull and schedule some of their own things. ### 28. Good software, confusing updates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** RouteOp and best fit by far are the best features. This is problem the main reason we stay with Pestpac, because this program has not been created on other platforms. I also previously like the interface, before the update - I felt it was very user friendly, with everything at the top of the screen, like normal tabs on a computer. Now they are all to the left (dislike - not user friendly). **What do you dislike about PestPac by WorkWave?** All features are now to the left, not user friendly at all. Updates, do you even take a small group of people that use pestpac at different levels, to try things (suggestion)? Vantiv rates, they say they are competitive, but they are not the greatest. LEADS - opened up this program as an extension, just like we did with Sales Assistant, both were a complete BUST and do not fully function with the software of Pestpac. **Recommendations to others considering PestPac by WorkWave:** Speak to a lot of pestpac users, in your area of expertise, and really ask the questions, "Is this the best software for out company?" **What problems is PestPac by WorkWave solving and how is that benefiting you?** RouteOp, GPS and best fit are the best things to be offered by pestpac. They are the reason our company stays. It really does offer the best route for our guys, along with accounting for drive time. It has tremendously influenced productivity within our company. ### 29. Works great, except for when it doesn't **Rating:** 4.0/5.0 stars **Reviewed by:** Jody K. | Customer Service Representative, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I love the scheduler the most. I have no problems with it, except for the occasional geocode mess up that sometimes places my location in another state making it difficult to route. **What do you dislike about PestPac by WorkWave?** I dislike when major changes are made that disrupt my workflow. The most recent change to the task manager completely changed the way I use it. In fact, I now try to avoid using it all together now, as no it sometimes takes more time to create the task than to just do the task. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Again, the scheduler is awesome. It allows me to schedule appointments in the most efficient place for the techniciant. ### 30. Termite Department Supervisor **Rating:** 2.5/5.0 stars **Reviewed by:** Tim F. | Business Solutions Specialist, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** Overall the software is great and user friendly. New UI update design was nice! **What do you dislike about PestPac by WorkWave?** My biggest concern: I seems very sluggish a lot of the time. I suspect this is due to the servers on PestPacs end. If the clientbase has grown so large that the servers are struggling to keep up then it's time to invest in new servers. Minimal concern: I wish it allowed for more customization. More color options than just the blue and gray theme would be nice. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I use pestpac for scheduling. Benefit of the new UI design: seems easier to send leads to sales team. ### 31. Pestpac Review **Rating:** 5.0/5.0 stars **Reviewed by:** Britney E. | Multi-housing Team Lead, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I love the report options in Pestpac. They help me organize information in a variety of ways. **What do you dislike about PestPac by WorkWave?** I dislike that the quick search does not include company search option. **Recommendations to others considering PestPac by WorkWave:** It would be great if we had more custom report options. I work with large accounts, and it would be great to be able to pull more detailed information in one report. For instance, I would like the option to customize reports so that I could pull conditions and pest findings in one report. Many of our commercial accounts have business review meetings in which we must compile a lot of data. This would be so much faster with more customizable report options. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We run our business through Pestpac. I have never worked within another system, so I have to assume this must be the best. ### 32. Fantastic, Frustrating **Rating:** 4.0/5.0 stars **Reviewed by:** Jody K. | Customer Service Representative, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I love the scheduler & routing tools. They make it easy to schedule jobs in areas that are efficient for the technicians. - Fantastic! **What do you dislike about PestPac by WorkWave?** The task manager changes made it so that I can no longer use it. It no longer alerts me that there is a task created on an account by changing the color. Also, I have found that it takes longer to create a task than to just stop what I am doing and complete the task. - Frustrating. I hardly use the task manager, now. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Scheduling, creating orders, & routing are great! ### 33. Great Updated Software **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky L. | Customer Service Representative, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about PestPac by WorkWave?** I really enjoy the ease of using this program. The updates are great and are constant. The recent update has grouped things in an area that know makes sense. **What do you dislike about PestPac by WorkWave?** The quick search bar lags a lot or even gets stuck. Makes you click on the wrong things. **Recommendations to others considering PestPac by WorkWave:** Try to explore as much as possible. There are so many features to use. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We used it a lot for scheduling. It has options to send direct emails or calls to client for scheduling purposes. I also like the save report feature. No more wondering what you clicked on to get the same report week after week. ### 34. A useful app with a few flaws. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I enjoy using it to fill out service reports online, and to keep track of my schedule. **What do you dislike about PestPac by WorkWave?** I wish that my schedule for the month would pop up automatically instead of the current date. I also wish it wouldn't stay logged in and running in the background until close the app. And I don't enjoy having to sign in with a password every time I need to open my schedule. If that's necessary add a fingerprint sign in so it's quick. **Recommendations to others considering PestPac by WorkWave:** Be sure to compare other similar products to make sure that pest pac is the best for your company's needs. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It helps out team stay organized, and it is great to use for filling out service reports and to allow customers to pay with a credit card. ### 35. It works great when it wants to and has many useful features but sometimes its confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** I love how easy it is to navigate and that everything has a way of accessing something else **What do you dislike about PestPac by WorkWave?** The options are great but often times there are little check boxes that need to be checked and others that shouldnt be, which leads to a lot of confusion and having to remember a lot of little steps to get what you need. **Recommendations to others considering PestPac by WorkWave:** It is a very useful and helpful system. I use it for my every day from record keeping, accounting, sales, everything! **What problems is PestPac by WorkWave solving and how is that benefiting you?** I love that everything is some customizable. It works great for the many different types of jobs we have and customers we work with. I do wish some modules were included without always having to pay extra for basic things. ### 36. Pest Pac Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander D. | Operations Manager, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** Easy to use software. The tech staff is always very helpful. easy to understand tutorials. Overall best that I have seen out there. **What do you dislike about PestPac by WorkWave?** The office staff cannot see the termite reports. We cannot edit them, if we need to. This is the only frustrating part. Customers call in and we cannot help them because we cannot access the information. **Recommendations to others considering PestPac by WorkWave:** Great software. Defiantly worth the investment. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Everything is all in one place. We no longer have to use other software. Everything is all in one place. ### 37. Great Potential **Rating:** 3.5/5.0 stars **Reviewed by:** Jenna F. | Assistant Operations Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I really like all of the reports you can run to get information you need to grow and maintain your business. **What do you dislike about PestPac by WorkWave?** I dislike the customer service. I do think they mean well but it takes too long to get back to us and often times they just offer a simple solution that was the first thing we tried. There’s no way for us to see our open tickets or easily communicate with reps. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Route Op is great as well as reporting options. ### 38. Pest Pac Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** Amount of functions available to us are very numerous and extensive. Everything you need or want out of the system is there. **What do you dislike about PestPac by WorkWave?** Some functions are not easy to use as mentioned before are extensive and require additional training to make full use of all the functions **Recommendations to others considering PestPac by WorkWave:** Get training to use as there are many functions that are helpful but not easily figured out. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are able to efficiently schedule services using the route op. It has helped us increase productivity in getting the most amount of services done. It also has opened up time spent coordinating how long to get to and from jobs to make sure a technician can get to the appointments in one day. ### 39. PestPac Software by WorkWave **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2017 **What do you like best about PestPac by WorkWave?** Scalability! Allows you the flexibility to add modules a small company may not need, but as my business has grown, I have added these modules that enhance customer experience and reduce manual labor in my company. **What do you dislike about PestPac by WorkWave?** I would like to see the positing of work orders screen be modified to operate like posting payments. That means after I release 1 batch of work orders for a specific technician - I would like to click exit and have PestPac take me back to the work order screen to release the next batch of orders. Instead, I have to select Menu, Billing, Post Work Orders. It would save us some key strokes! **Recommendations to others considering PestPac by WorkWave:** Highly Recommend! **What problems is PestPac by WorkWave solving and how is that benefiting you?** I have solved the business problem of competing with the National Pest Companies, as PestPac offers the ability to provide more flexibility with services and payments - that the big boys cannot. In addition, PestPac has saved us office expense and admin labor as we no longer need to print manual tickets no do we need office labor to post and file tickets. ### 40. We love PestPac **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** I liked from the moment we signed up we had instant help. They gave us training and how to's on how to run everything. I have had a few times where I have had to contact the support line by phone and email and they have always been able to solve my problems and show me in the future how to do it. It has been an easy site to use and even with all of the updates it has been easy to use. **What do you dislike about PestPac by WorkWave?** At this point we really do not have anything that we dislike about the program. **Recommendations to others considering PestPac by WorkWave:** I researched other pest control software in over the past ten years and PestPac still seems the easiest to use. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Routing was a huge thing and once we signed up with Route op it changed our routes for the better and helped reduce the stress of adding a new customer to our routes. ### 41. PestPac is the cornerstone to everything we do! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey T. | President & Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** Honestly, everything from A to Z. PestPac runs our entire operation. It's very effective, intuitive and simple to use. It has helped increased our customer satisfaction to a level that we thought we would never get to and has cut cost out of our operations that we used to consider just a cost of doing business. **What do you dislike about PestPac by WorkWave?** We would like to see more options in choosing credit card processors/merchant processors. **Recommendations to others considering PestPac by WorkWave:** Use the software. I can't imagine trying to run a service company without it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We solved our customer satisfaction problem with better communications to our clients and we reduced field operations cost with better routing and scheduling procedures. ### 42. Coordinate techs, less stress **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2017 **What do you like best about PestPac by WorkWave?** I love the customer portal feature. Allows property managers to see billing and history. Also like that I can add video and photos **What do you dislike about PestPac by WorkWave?** Wish the customer portal was more user friendly. Meaning I'd like to type in a unit number and be able to pull up everything we've ever done for that unit. I'd also like to see my fellow Technicians schedules so we can more easily coordinate without having to contact the office. **Recommendations to others considering PestPac by WorkWave:** Download version 3.0 to upload video **What problems is PestPac by WorkWave solving and how is that benefiting you?** Gives our company a good degree of professionalism to step above the average small pest control company ### 43. PestPac **Rating:** 2.5/5.0 stars **Reviewed by:** Hannah S. | Call Center Manager/Copesan Partner Liaison, Facilities Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** User friendly but it really needs better reporting because it makes it so hard for us to figure out what type of reporting we can do. **What do you dislike about PestPac by WorkWave?** not enough reporting. The reports are so vague and really needs to be better. **Recommendations to others considering PestPac by WorkWave:** Their customer service is not great. needs to improve if you want to join. **What problems is PestPac by WorkWave solving and how is that benefiting you?** pulling my own reports and figuring out what I need ### 44. Works but costly and a lot to take in **Rating:** 3.5/5.0 stars **Reviewed by:** Clyde B. | Owner/ CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about PestPac by WorkWave?** The mobile app Is very good now and I like the use of it **What do you dislike about PestPac by WorkWave?** The user only being able to close order of added . So user 2 or user 3 cannot close out a Order on version 3 . I would get rid of that all together it makes office work a pain . Would be easier if all techs could open Orders and close them **Recommendations to others considering PestPac by WorkWave:** Don’t go unless you have a lot of time on your hands **What problems is PestPac by WorkWave solving and how is that benefiting you?** Not sure if helps with some things it’s harder than SPCS to manage and get used to . ### 45. Works Great for our company **Rating:** 3.0/5.0 stars **Reviewed by:** Stacy P. | Sales Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** We really like best fit, it makes scheduling quick & easy **What do you dislike about PestPac by WorkWave?** With the new update we are longer able to just hit the add lead button, we now have to click leads & then add. This is a slow process & not great when your on the phone with a new customer **What problems is PestPac by WorkWave solving and how is that benefiting you?** scheduling ### 46. EXCELENT CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana C. | Administration, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** Customer service for any questions is beyond a 10!!! I appreciate all the staff being so knowledgable of rate phone and can 9 xs out o10 take care of me with my first call. Its important for me to get answers quicly in the fast paced industry that I am in. **What do you dislike about PestPac by WorkWave?** New added modules are difficult to perfect. It takes quite a few trys before you truly understand the module even with training and have it work for you **Recommendations to others considering PestPac by WorkWave:** ONE SYSTEM THAT CAN DO EVERYTHING. ACCOUNTING, PAYROLL **What problems is PestPac by WorkWave solving and how is that benefiting you?** MOBILE APP ### 47. PestPac User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** I like the ease of use of the program. Once you have become accustomed to how the program works and flows, it is a very user-friendly program. **What do you dislike about PestPac by WorkWave?** Sometimes there are things that are not fully implemented that may have to be a customization for your particular company, but are things that make sense to be implemented as a standard feature. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Becoming a paperless company, we have found that customers are quite pleased with the benefit of using PestPac and how detailed the inspection reports are for them to follow. ### 48. I have been using PestPac for the past 4 months and so far it is ogg, just needs a few changes. **Rating:** 3.5/5.0 stars **Reviewed by:** Lori B. | Office Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** Having all information in one place that is easily accessible. **What do you dislike about PestPac by WorkWave?** Not having automated call aheads instead of having to go in daily and send them out. Not being able to send out any type of communication and be assured customer will only receive it once. Some clients have multiple locations so end up with multiple emails. There are other things as well, but trying to call in suggestions for changes as issues arise. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Trying to solve some of the scheduling issues....just signed up for Route Optimization. ### 49. Pestpac **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** The improvements that have been made in the last 6 months have made the software so user friendly. There are still plenty that can be done but they seem to always making strides in the right direction. **What do you dislike about PestPac by WorkWave?** They are always improving so I feel confident that they will make anything disliked more user friendly. **Recommendations to others considering PestPac by WorkWave:** very much so **What problems is PestPac by WorkWave solving and how is that benefiting you?** We use pestpac for just about everything in our company. I daily find new things that help us benefit whether organization, time management or just ease of use. ### 50. We use PestPac at work and have for several years **Rating:** 4.0/5.0 stars **Reviewed by:** Steven B. | Regional Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about PestPac by WorkWave?** The Reports are easy to follow and understand **What do you dislike about PestPac by WorkWave?** Getting our lawn program to work well in it. **Recommendations to others considering PestPac by WorkWave:** Add lawn care **What problems is PestPac by WorkWave solving and how is that benefiting you?** We use it for mobile app, route op for Termite and Pest ## PestPac by WorkWave Discussions - [What does data migration look like when switching to PestPac from another pest control software?](https://www.g2.com/discussions/what-does-data-migration-look-like-when-switching-to-pestpac-from-another-pest-control-software) - 1 comment, 1 upvote - [Does PestPac support state-specific regulatory reporting and termite compliance documentation?](https://www.g2.com/discussions/does-pestpac-support-state-specific-regulatory-reporting-and-termite-compliance-documentation) - 1 comment, 1 upvote - [What does implementation look like when switching to PestPac, and how long does it typically take to get fully up and running?](https://www.g2.com/discussions/what-does-implementation-look-like-when-switching-to-pestpac-and-how-long-does-it-typically-take-to-get-fully-up-and-running) - 1 comment, 1 upvote - [Does PestPac's mobile app work offline, and what can technicians do from it in the field?](https://www.g2.com/discussions/does-pestpac-s-mobile-app-work-offline-and-what-can-technicians-do-from-it-in-the-field) - 1 comment, 1 upvote - [What should pest control companies look for in route optimization software, and how does PestPac approach it?](https://www.g2.com/discussions/what-should-pest-control-companies-look-for-in-route-optimization-software-and-how-does-pestpac-approach-it) - 1 comment, 1 upvote - [View PestPac by WorkWave pricing details and edition comparison](https://www.g2.com/products/pestpac-by-workwave/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+16%3A59%3A04+-0500&secure%5Bsession_id%5D=2a03bda9-b566-41d9-81c9-9fdafbb9e290&secure%5Btoken%5D=a7e30da0c7ab2de791dc870f3f12c6298da399d1a23ce1dd259ce4eef22082f6&format=llm_user) ## PestPac by WorkWave Features **Generative AI** - AI Text Summarization **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Natural Language Interaction ## Top PestPac by WorkWave Alternatives - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (507 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)