--- title: PestPac by WorkWave Reviews meta\_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 132 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # PestPac by WorkWave Reviews & Product Details Visit Website PestPac by WorkWave is pest control software built specifically for pest control companies — from single-location owner-operators to national enterprises managing multiple branches. More than 65 of PCT Magazine's Top 100 pest control companies run their businesses on PestPac, and operators who use the platform grow 55% faster on average. Unlike general field service software adapted for pest control, PestPac is purpose-built for the industry. That means features like WDO termite inspection reporting, integrated pest management (IPM) workflows, multi-unit building management, chemical tracking, and regulatory compliance tools are built in from the ground up — not bolted on as afterthoughts. PestPac gives office teams a single platform to manage scheduling, dispatch, customer accounts, billing, invoicing, and accounting. Smart scheduling and route optimization tools automatically sequence technician stops to reduce drive time and fit more jobs per day — with no per-route fee. Advanced reporting and business analytics give managers visibility into performance, productivity, and revenue trends without digging through spreadsheets. In the field, PestPac's mobile app keeps technicians connected at every job. Techs can view job details, update service records, capture customer signatures, complete digital inspection forms, track materials used, and collect payments — all from their phone or tablet. Real-time sync between field and office eliminates the back-and-forth that slows down operations and creates errors. PestPac also includes built-in tools to attract and retain customers: a self-service customer portal, automated appointment reminders and follow-up communications, lead management, eCommerce, and marketing automation for email drip campaigns. The platform integrates with print and digital marketing services, making it a true end-to-end growth platform for pest control businesses. PestPac offers three tiers — Small Business, Professional, and Enterprise — so companies only pay for what they need. Enterprise users get multi-branch management, API integrations, auditor reports, and advanced business analytics through Wavelytics, PestPac's built-in decision intelligence tool. For pest control companies looking to out-sell, out-service, and out-perform the competition, PestPac is the platform built to get them there. * * * Product Website PestPac by WorkWave Seller [WorkWave](https://www.g2.com/sellers/workwave) Discussions [PestPac by WorkWave Community](https://www.g2.com/products/pestpac-by-workwave/discuss) Languages Supported English Solution Type All-in-One Overview by Shayla Spradley Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/pestpac-by-workwave/pricing) ## PestPac by WorkWave Integrations (3) What do users say about integrations? Verified by PestPac by WorkWave [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Applause ](https://www.g2.com/products/applause/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cinch Marketing Automation ](https://www.g2.com/products/cinch-marketing-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Smarter Launch ](https://www.g2.com/products/smarter-launch/reviews) Show More ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Small-Business (50 or fewer emp.) 7/23/2026 "In-Depth Reporting and Detailed IPM Service Reports That Show Customers Real Value" 5/5 What do you like best about PestPac by WorkWave? I like how in depth the reporting is and how detailed the service reports can be with the IPM feature. It heps our customers understand what their service involved and they see the value in the services rendered. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? The one thing I can note that I dont like about PestPac is the setup process when you are a new comapny. In specific, the materials are quite tedious and take a long time to add. This can be solved by them having an import feature so you can do many materials at one time. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Pestpac has been continuously improving their software. There is not any current problems I can note currently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew W.") AW Andrew W. President Mid-Market (51-1000 emp.) 7/28/2026 "PestPac Boosted Our Efficiency, Profitability, and Customer Focus" 5/5 What do you like best about PestPac by WorkWave? PestPac helps us do more. We’re more efficient, more profitable, and more attentive to customer needs. Overall, it’s helped us improve across the board—more of everything that matters. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? There are so many settings that it’s hard to fine-tune everything perfectly without help from experienced users/service agents. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Pestpac allows us to schedule jobs for customers more efficiently and effectively, which leads to happier customers and faster payment turnarounds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kaitlyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn B.") KB Kaitlyn B. customer services representative Small-Business (50 or fewer emp.) 6/24/2025 "Pest Pac is a great and effective site to coordinate the week on a schedule." 5/5 What do you like best about PestPac by WorkWave? I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we use best pac daily and it is a great tool. I find that it is very easy to use as well and doesn't take too long to learn the website. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I do not dislike anything about PestPac by workwave. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? PestPac helps the work week to be more efficient. It helps you to find a specific location fast and is easy to schedule. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-11324696/official_response/edit) Thank you for sharing your experience with PestPac. We are so happy you are finding success with our product! -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.") SM Samantha M. Digital Marketing Director Mid-Market (51-1000 emp.) 8/4/2025 "My honest review of PestPac by WorkWave" 5/5 What do you like best about PestPac by WorkWave? I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and managing customer information is seamless. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? The only thing I would request is that PestPac by Workwave make integrations a more seamless process. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? PestPac is making route management more efficient for our company. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-11487334/official_response/edit) Hello and thank you so much for taking the time to leave this positive review of PestPac by WorkWave! We are so happy to be a valuable partner to you and your business. -WorkWave Current UserValidated ReviewerSource: Organic ![Natalie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie S.") NS Natalie S. Admin Enterprise (\> 1000 emp.) 6/6/2024 "Great User-Friendly Experience" 5/5 What do you like best about PestPac by WorkWave? I like the user-friendly experience of PestPac. I enjoy utilzing many of the features for learning the system, such as "Help for this Page." Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly admist workflows. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Showing us the data of service Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9758971/official_response/edit) Hi Natalie - thank you for your feedback on PestPac! We have taken note of your comments and passed them along to the team. We are so happy to be a positive partner to you and your business! -WorkWave 5/13/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SF Sylvia F. System Administrator Mid-Market (51-1000 emp.) 8/20/2024 "I have always had good results and helpful people." 5/5 What do you like best about PestPac by WorkWave? Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? We are having issues with Lead Management, but the engineering department has been on top of it to fix the problem. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10027490/official_response/edit) Hello - thank you so much for sharing your experience with PestPac. We have made note of your comments and are so happy you are finding success with our product. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SL Samantha L. Customer Service Representative Environmental Services Mid-Market (51-1000 emp.) 11/27/2024 "Phenomenal" 5/5 What do you like best about PestPac by WorkWave? I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I think I dislike not one thing about pestpac! Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Any questions with Billing, Canceling and activating account. I am about to task to other employees and work as a team. Provide customer informtaion with their account when authorized. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10576243/official_response/edit) Thank you for your positive feedback, Samantha! We're so happy to be a positive partner to you and your company! -WorkWave Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LZ Lane Z. Operations Manager Small-Business (50 or fewer emp.) 8/14/2024 "Long Time Happy User" 4.5/5 What do you like best about PestPac by WorkWave? As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Pestpac has always worked on its communication modules and the communication center is a huge advantage. Customers love to text. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-10004148/official_response/edit) Thank you for your review, Lane. We've taken note of your comments and have passed along to your PestPac team. We are so happy you are finding success with our product. - WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VF Von F. Commercial Specialist Mid-Market (51-1000 emp.) 8/13/2024 "Vons view" 5/5 What do you like best about PestPac by WorkWave? What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? Its is allowing me to keep track of what invoices are outstanding so I can collect on money owed. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9998774/official_response/edit) Thank you for your feedback, Von. We are so happy you are finding success with our product. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabriel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel V.") GV Gabriel V. Technical Service Manager Mid-Market (51-1000 emp.) 5/23/2024 "powerful, user friendly, versatile" 5/5 What do you like best about PestPac by WorkWave? - quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. Review collected by and hosted on G2.com. What do you dislike about PestPac by WorkWave? Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. Review collected by and hosted on G2.com. What problems is PestPac by WorkWave solving and how is that benefiting you? doing easy trend analysis allowing us to deliver precise, good audit reports. Review collected by and hosted on G2.com. Show More Response from Elena Havard of PestPac by WorkWave [Editedit](https://www.g2.com/survey_responses/pestpac-by-workwave-review-9694515/official_response/edit) Hello - thank you so much for your positive feedback. We are so happy you are finding success with PestPac and have passed along your comments so we can continue to be a valuable partner to your business. -WorkWave Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about PestPac by WorkWave? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PestPac by WorkWave ](https://www.g2.com/products/pestpac-by-workwave/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 2 months ago What does data migration look like when switching to PestPac from another pest control software? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-data-migration-look-like-when-switching-to-pestpac-from-another-pest-control-software) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 2 months ago Does PestPac support state-specific regulatory reporting and termite compliance documentation? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/does-pestpac-support-state-specific-regulatory-reporting-and-termite-compliance-documentation) [ View all Discussions ](https://www.g2.com/products/pestpac-by-workwave/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/pestpac-by-workwave/pricing) PestPac by WorkWave Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f8f4a169a6db6aeb6bd8583d2b31a32/fieldroutes-a-servicetitan-company.jpg "Product Avatar Image") FieldRoutes, a ServiceTitan... 4.4/5(278) [ Compare Now ](https://www.g2.com/compare/fieldroutes-a-servicetitan-company-vs-pestpac-by-workwave) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d416bc719042fd59e92288a3a7246575/gorilladesk.png "Product Avatar Image") GorillaDesk 4.8/5(43) [ Compare Now ](https://www.g2.com/compare/gorilladesk-vs-pestpac-by-workwave) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d19dcd70353f524af5ffe0dcc6410985/servsuite-by-fieldroutes.png "Product Avatar Image") ServSuite® by FieldRoutes 3.1/5(17) [ Compare Now ](https://www.g2.com/compare/pestpac-by-workwave-vs-servsuite-by-fieldroutes) ##### ##### PestPac by WorkWave Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/pestpac-by-workwave/features) ## Top-Rated Alternatives [ ![FieldRoutes, a ServiceTitan company](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldRoutes, a ServiceTitan company") FieldRoutes, a ServiceTitan company 4.4/5(278) ](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![GorillaDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GorillaDesk") GorillaDesk 4.8/5(43) ](https://www.g2.com/products/gorilladesk/reviews) [ View All Alternatives ](https://www.g2.com/products/pestpac-by-workwave/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Pest Control](https://www.g2.com/categories/pest-control-software) ##### Explore More [Which is the leading PRM tool for software companies](https://www.g2.com/discussions/which-is-the-leading-prm-tool-for-software-companies)[What business entertainment vendors offer the most contract flexibility and last-minute cancellation protection?](https://www.g2.com/discussions/what-business-entertainment-vendors-offer-the-most-contract-flexibility-and-last-minute-cancellation-protection)[Top rated enterprise password manager app](https://www.g2.com/discussions/which-enterprise-password-manager-has-worked-best-for-your-organization) [What MDM system integrates with ERP and CRM platforms?](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms)[Cloud infrastructure monitoring solutions](https://www.g2.com/discussions/cloud-infrastructure-monitoring-solutions-what-s-the-best-in-2025)[Pros and Cons Details](https://www.g2.com/products/pestpac-by-workwave/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)