JM

Julie M.

Conference Meeting Planner

Events Services

Small-Business (50 or fewer emp.)

12/13/2015

"Very knowledgeable help desk"

5/5

What do you like best about MemberClicks?

We went from a manual system that was disjointed to our first Association Management Software system and chose Memberclicks. Their customer service, training and help desk have been extremely professional and responsive during our implementation right on through our annual large conference to present. Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

Some features we are still learning how to use. Review collected by and hosted on G2.com.

Recommendations to others considering MemberClicks:

They have upgraded their system to a new version which seems to be even better than the Classic version. However since we are brand new, we are holding off on moving to the new platform. New users should check it out. Review collected by and hosted on G2.com.

What problems is MemberClicks solving and how is that benefiting you?

We've streamlined our database, invoicing, email process, and website to one easy to use AMS. Review collected by and hosted on G2.com.

AG

Armand G.

Small Business Marketing Coach

Management Consulting

Small-Business (50 or fewer emp.)

7/17/2015

"MemberClicks has outstanding support"

4.5/5

What do you like best about MemberClicks?

I use many different software applications in my organization. What sets companies apart is the support when I have a question I can't find a solution to. This is where Memberclicks shines. Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

The software is starting to show it's age. However, MemberClicks is addressing this by rolling out new upgrades that may address this issue. My organization has not yet taken advantage of these upgrades but from what I've read, this will go a long way to make the MemberClicks software better. Review collected by and hosted on G2.com.

Recommendations to others considering MemberClicks:

You may want to consider a Wordpress site with a membership plugin but be forewarned that there is a tremendous amount of time and effort going that route. MemberClicks has done the heavy lifting. Review collected by and hosted on G2.com.

What problems is MemberClicks solving and how is that benefiting you?

Membership. We used to maintain the membership database in an Excel spreadsheet along with a standard website. MemberClicks has automated many functions of our organization. Review collected by and hosted on G2.com.

LK

Lisa K.

Projects and Technical Services Manager

Writing and Editing

Small-Business (50 or fewer emp.)

7/21/2015

"Great Product!"

4/5

What do you like best about MemberClicks?

I like how easy the database and Member groups options are to use. Our website was easy to build and MC allowed us to have a cleaner design for our membership. I also like the event calendar listing and the social community. It really gives members a chance to communicate within the confines of the society. Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

I think the saved message formatting is a bit difficult to use at times. It is not predictable and you have to have a good sense of HTML coding to fully understand how to adjust things. Also the forms can be challenging to use, we usually copy forms to save time from creating the wheel again each year and that comes with a new set of issues. Hoping for a better way to copy forms in the future. Review collected by and hosted on G2.com.

What problems is MemberClicks solving and how is that benefiting you?

We really like having the mass email distribution feature within memberclicks and by using the notes feature within each profile are able to have better customer service interactions. I think MemberClicks is a great system for up and coming associations to grow. It is a fast start up kind of product where you can hit the ground running pretty quickly then pick up on tips and tricks with their excellent customer service center when needed. I know they have helped me in a ton of places where I didn't understand how something worked. Review collected by and hosted on G2.com.

BR

Brandon R.

Vice President - Association Management

Management Consulting

Small-Business (50 or fewer emp.)

7/2/2015

"Simple, clean, fresh looking product with stellar customer service."

4.5/5

What do you like best about MemberClicks?

MemberClicks' customer service is what really sets them apart. The entire experience from proposal to implementation to ongoing support is very hands-on. This made for a very easy and smooth transition among team members through the process. Even if I wasn't talking to the right person about a particular topic, there was NEVER an attitude of "not my job." The team at MC takes pride in their work and product. It shows in their customer service.

The interface is very simple, as well. Once you learn how to do a particular task, it's very easy to replicate.

They are mobile responsive, which is huge! Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

Sometimes the simplicity leaves a little bit to be desired as far as a customized professional look. We are having to learn more HTML coding than I would like to get some of that extra touch. Review collected by and hosted on G2.com.

Recommendations to others considering MemberClicks:

They have carved out a niche for small staff associations and AMCs that need a simple yet comprehensive AMS. Review collected by and hosted on G2.com.

What problems is MemberClicks solving and how is that benefiting you?

The system with MemberClicks does several important functions including database management, event registration, and front end website content management. We could not operate at the high level we do without the system. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/17/2015

"MemberClicks has helped make our Association more efficient and more attractive to members!"

5/5

What do you like best about MemberClicks?

The ease of use. Compared to our old database and web content manager this is far and away better in every way. Being able to handle our database, website, event registration, member social community, surveys, etc. all in one place is awesome. And the help desk is there whenever you need them! Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

The website designs are rather limited, particular the ones that are mobile-friendly. And there is limited customization, but I was able to work with MemberClicks to get really close to the design I had envisioned for our site. Review collected by and hosted on G2.com.

Recommendations to others considering MemberClicks:

Make sure it has everything you want/need. For us it did, but be sure to ask for all of its capabilities upfront so you aren't surprised once you sign up. Review collected by and hosted on G2.com.

What problems is MemberClicks solving and how is that benefiting you?

From the database side, we are able to track data and pull reports much easier which is extremely beneficial. From the website side, we are now able to offer online forms and payments, which will greatly help streamline our processes.

There are still additional MemberClicks features that we have yet to use/implement, but we look forward to doing so! Review collected by and hosted on G2.com.

CV

Verified User in Veterinary

Small-Business (50 or fewer emp.)

8/12/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"MemberClicks is Great!"

4.5/5

What do you like best about MemberClicks?

The best thing about MemberClicks is their customer service! I came to the party just after our association switched to MemberClicks and they have been super supportive in teaching me how to use it! Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

The thing that I dislike about it is that finding the help needed isn't always easy. You need to know their terms to search their online help, but if you call or email, they ALWAYS point you in the right direction! Review collected by and hosted on G2.com.

BP

Barbara P.

Membership Services Director

Management Consulting

Small-Business (50 or fewer emp.)

8/3/2015

"Website Development"

5/5

What do you like best about MemberClicks?

Easy to use; customer service support is excellent. Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

I have not found any areas I dislike to date; however we are still in the development phase. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/6/2015

"Quality Product, Excellent Customer Service"

4.5/5

What do you like best about MemberClicks?

The best feature is their customer service, the team is very responsive and they have a great resource library with articles and videos. Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

Design features somewhat limited, no flash capability. Many websites have a feature where content can continuously scroll through but with Memberclicks, content remains static which limits how much we can display. Review collected by and hosted on G2.com.

LV

Linda V.

Manager of Operations and Member Services

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/16/2015

"MemberClicks Rules!"

5/5

What do you like best about MemberClicks?

I have been in the Membership Association business for over 25 years and MemberClicks is by far the most user friendly platform I have used. It is efficient, easy to grasp, and the help desk is outstanding. Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

Occasionally creating "forms" can be a bit daunting. :) Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

8/19/2015

"Template Assistance"

5/5

What do you like best about MemberClicks?

How quickly the response time was after emailing for assistance Review collected by and hosted on G2.com.

What do you dislike about MemberClicks?

Having to email for assistance after not being able to find it in the help section Review collected by and hosted on G2.com.