The customer service is second to none! With phone and email options I get answers when I need them. The turn around time for answers is pretty quick as well. Second favorite feature is the clean interface. Once you know where to find things, it is easy to navigate (and not bad to look at). Review collected by and hosted on G2.com.

For our association, there are some missing features in functionality. Whenever we run into an issue it is easy to put in a request to the IT department and hopefully they'll add it in the future. Example: Linking one person profile to multiple organization profiles - currently we have to create multiple person profiles for one person to show up under several organization profiles which is cluttering up our database. Review collected by and hosted on G2.com.

With regards to the product, it is user-friendly for both staff and our members. The MemberClicks team also stands out in terms of customer service - support tickets are always answered in a timely manner with helpful information, links, and/or videos. Review collected by and hosted on G2.com.

The lack of archiving features for our monthly electronic newsletters. Review collected by and hosted on G2.com.

Anytime I send in a support ticket, I am answered promptly and always given thorough instructions on how to resolve my issues or suggestions on how to execute new ideas that I have for our site. Review collected by and hosted on G2.com.

I am not the most technologically savvy person and often times I find myself searching for things on MemberClicks, however, most of the time i reach out to their support team and my issues are solved promptly. Review collected by and hosted on G2.com.

Allows easy access and registration to events. Review collected by and hosted on G2.com.

Conversion from SBA was tricky and time consuming. Review collected by and hosted on G2.com.

They are great at getting back to me when I have a question about how to use their software. Their responses are easy to follow. I definitely recommend memberclicks. Review collected by and hosted on G2.com.

The only thing I would like to change is the ability to resend membership renewal invoices out after they have been sent so that when members can't locate their invoice I can send them a new one with the link to pay attached. Review collected by and hosted on G2.com.

I like how you are able to run a membership report with a conference registration report at the same time. I also really like how you have unlimited attributes to search by and can easily add additonal attributes at any time. Review collected by and hosted on G2.com.

The system can be very slow and is not very intuitive. Additonally, unexplainable issues will arise such as conference registrations not being captured, invoices not appearing in the invoices tab, and members being able to register for a conference without paying. Review collected by and hosted on G2.com.

I love that the MemberClicks team is always friendly and available to help with our questions. We are a growing association and they always have the answers to our questions! Review collected by and hosted on G2.com.

I don't always like that everything is black and white so to speak. The program doesn't really allow for flexibility with our membership records in terms of accounting for multiple memberships under one record. Review collected by and hosted on G2.com.

Data conversion process was clean and accurate. No surprises.

There are several options for site layout and look. Review collected by and hosted on G2.com.

Membership payment process is not very flexible. The built-in process has to be followed to get the full benefit of the software. Our process was re-designed to fit the software. Also Memberclicks uses terms differently than we do, and that caused some confusion. Review collected by and hosted on G2.com.

The comprehensive backend for membership management. I am able to see a wealth of information regarding our membership as well as keep track of transactions, etc. The platform also allows me to see when changes are made and by whom so that I can better keep track of our database. I also like that we have the capability to create and edit event registrations. Review collected by and hosted on G2.com.

Some of the front end features that we currently have are not super up to date. Although, I find the backend easy to use, our current front end is outdated. This may not be due to Memberclicks, but just due to the version that we currently have. I would also like to have more formatting capabilities on the event registrations. Sometimes how you format your registration directly leads to the ease of member registrations and the readability factor comes into play. Review collected by and hosted on G2.com.

I work for a nonprofit who provides orthodontic services for youth across North America. Memberclicks is a wonderful tool for managing profiles, documents and makes communication easy among different groups. I also greatly appreciate the online library i can create for my member, and our members appreciate it too. Review collected by and hosted on G2.com.

The WYSIWYG needs a little help. It does take a little patience to get your forms, emails and articles just right. Review collected by and hosted on G2.com.