I really appreciate the user interface; it's great and very easy for team members to use. I like that we're able to get competitive rates on flights, so it feels like we're not compromising on costs. Being a charity, getting competitive pricing is crucial for us. I also appreciate their responsiveness, as we always receive very quick responses when we have questions or need help with hotel bookings for off-site events. It's also great that the platform's set up process was very easy and straightforward, with no problems during onboarding, making it super simple to teach the team how to use it. Review collected by and hosted on G2.com.

When we started using Perk, booking trains was not as competitive as booking flights. It was usually possible to get fares that were much better on different websites, so if the prices seemed high on Perk, we encouraged team members to check other websites and book directly for reimbursement, which was an extra step. Another minor challenge was that sometimes somebody would book a flight, and by the time it was approved, the flight was no longer available. This required additional coordination, which was kind of frustrating because it's one of the main problems Perk solves for us, but it doesn't happen all that often. Review collected by and hosted on G2.com.

I like that with Perk, I can see where my coworkers are staying, so we can stay in the same hotel and not have hotel breakfast alone. The map functionality to find hotels in a specific location is really useful. The initial setup was extremely easy; the admin created my account, and I could purchase tickets and add luggage and passport information right away. Review collected by and hosted on G2.com.

I literally had to buy a new phone because Perk stopped supporting my older phone. Using the mobile web is kind of a hassle. Because the app is so great, it was hard to downgrade to web. Review collected by and hosted on G2.com.

I like that Perk(formerly TravelPerk) provides a proper audit trail of spend and makes it easy to allocate costs to different cost centers. It offers very clear approval lines, ensuring that bookings require manager approval, which streamlines our processes. I appreciate the flexibility of being able to review and approve expenses that break the boundaries. The feature that allows searching personal policies for booking is quite beneficial. Perk(formerly TravelPerk) automates a lot without the need for meetings or conversations, enabling one-click approvals for multiple bookings, which is a huge time-saver. It also auto applies preapproved discounts and deals with hotels, eliminating the need for manual email negotiations. The setup of Perk was simple, and it's evolved with us since the TravelPerk days. The changes in policy features were really cool and easy to upload. I appreciate how it integrates with Xero to help with accounting. Having about 500 people in the company, Perk has been super useful, especially during our annual trips. It's nice that Perk has continued to be useful over time, providing insights into booking trends and maintaining agreements with partners. Review collected by and hosted on G2.com.

I do think that the fact that we are a South African based company and it works in euros does make it quite uncomfortable. I mean, it does have a rand conversion, but it's never as clear as the euro ones or the pricing fluctuates a bit more on the rand one, which is weird. I've seen it a couple of times. The other bit is the multi booking and the ability to be able to book multiple bookings, but if people are staying different days, different times under one booking, to be able to do that. So custom per individual, that would make it a lot easier because currently, if you do that, you have to do each booking individually instead of doing a group booking. And getting the benefit of a group booking. I would say those are the biggest things that have been a bit frustrating from my side. Review collected by and hosted on G2.com.

I like being able to see the whole itinerary in one go and book everything at once, like the train, airport, hotel, taxi, and the return leg. The automated onboarding process was also very easy for me. I just had to input my passport number and a few loyalty numbers to accumulate points, which was really easy. Review collected by and hosted on G2.com.

Maybe, some of the transparency around pricing changes, but, obviously, they can't control that as much because that's airlines changing it. But sometimes when I go to check out, like, a few times, in the space of five minutes, the airline fare has expired. We need to go through the whole process again. Very irritating, but it is what it is. Review collected by and hosted on G2.com.

What do you like best about Perk?

What I like best about Perk is how simple and accessible it makes employee benefits. The platform is very easy to use, and employees can quickly see what discounts and offers are available without needing much guidance.

The savings are also practical — they’re on brands and services people actually use in everyday life, which makes the benefit feel relevant and valuable rather than just a “nice extra.” It’s something that genuinely helps with day-to-day expenses.

From an employer perspective, it’s straightforward to manage and doesn’t create additional administrative pressure. Once implemented, it runs smoothly and offers a fair benefit that everyone can access, which supports engagement and morale across the workforce.

Overall, it’s a simple but effective way to add value for employees. Review collected by and hosted on G2.com.

One area that could be improved is the variety of offers in certain categories. While the platform covers many popular brands, sometimes the discounts may not always feel tailored to every employee demographic.

In addition, some offers require a few extra steps to redeem, which can occasionally cause confusion for first-time users. Clearer guidance or more streamlined redemption processes would make the experience even smoother.

That said, these are relatively minor points and don’t take away from the overall value of the platform. Review collected by and hosted on G2.com.

I use Perk (formerly TravelPerk) for work, and I like its easy platform to follow, which helps me with scheduling flights, hotels, and other accommodations. I also appreciate how it displays travel options well. Being able to save my trips and find a hotel close to the work location is very helpful. The final trip display is great for checking for errors, which I find valuable. Review collected by and hosted on G2.com.

Some of the prices listed on the hotels page change when you click on them. When I click on a hotel that shows a certain amount listed for the cost, the options that come up to select are usually about 20-50 dollars more expensive without an option for the original price. It's just misleading. Review collected by and hosted on G2.com.

Perk has decentralized travel bookings across the organization, removing a key operational bottleneck and ensuring continuity when I’m out of office. Teams are now empowered to self-serve within clear guardrails, reducing risk and improving speed of execution.

The Team:

Kevin made the initial sales process easy and seamless. He provided all the necessary information and data upfront, which enabled our team to evaluate the solution efficiently and make a timely, informed decision.

Jatohn led a simple and straightforward implementation that required minimal lift on our side. He also delivered a live training session for our broader team that was very well received — teammates specifically commented on how clear and easy the platform was to understand.

Maddy has provided excellent ongoing customer success support. She is responsive, proactive, and great to work with. She also facilitated additional training sessions focused on the events page, which were insightful and helped us unlock new ways of sharing information that we previously weren’t leveraging.

Overall, the experience from sales through implementation and ongoing support has been smooth, efficient, and well-supported. Review collected by and hosted on G2.com.

We’ve only recently onboarded to the platform, so at this stage we haven’t encountered anything we actively dislike. So far, I really appreciate the modern UX, and the feedback from our users has been that it’s intuitive and simple to use, which has made adoption easy across the organization. Review collected by and hosted on G2.com.

I like that the app is easy to use and everything is quite concise and easy to navigate. I can access my tickets from the app, which means I don't have to worry about going to my work email and downloading tickets separately. It's all on my phone, so everything is conveniently there. The app gives a good breakdown of what's in policy, what's out of policy, and what my options are. Also, the hotel search is really precise, and I can make sure I get a good stay out of it. Review collected by and hosted on G2.com.

Sometimes it can be a little annoying when you have to worry about prepayments and stuff like that and what card it's using and that type of thing. Review collected by and hosted on G2.com.

We love how user-friendly Perk is. Our travelers adopted the program seamlessly and rarely require assistance navigating the site. The onboarding process couldn’t have been easier thanks to Emily and Sarah, who were incredibly knowledgeable and went above and beyond to ensure our success. They even led a training session tailored specifically to our company’s needs. Since implementing Perk, we’ve saved countless hours now that we no longer have to act as the middleman for technical questions. Review collected by and hosted on G2.com.

So far, Perk has been great. One minor inconvenience we’ve noted is the approval workflow: once a traveler submits a trip, the approver cannot make any adjustments. Currently, the entire trip must be rejected and restarted from scratch, which can be a bit tedious for minor edits. Review collected by and hosted on G2.com.

is how easy it makes the whole travel process. From booking to managing changes, everything is very straightforward and doesn’t feel complicated at all. It saves a lot of time compared to more traditional tools. Review collected by and hosted on G2.com.

If I had to point out something, I’d say that sometimes the options available aren’t as broad as you’d expect, especially for certain routes or hotels. There are moments when prices feel a bit higher compared to booking directly. Review collected by and hosted on G2.com.