What do you like best about Perk (formerly TravelPerk)?
Perk (formerly TravelPerk) has been a useful platform for managing business travel within our organisation. The user interface is clean, intuitive and easy to navigate, making it straightforward to search, compare and book flights, hotels and transport from a single platform. The booking process is quick, and travel itineraries are well organised, which makes it easy to manage business trips.
The platform integrates well into our travel workflow, helping employees manage their own bookings while remaining within company travel policies. This has reduced the amount of manual coordination required and improved the overall booking process.
From a performance perspective, the platform has generally been responsive and reliable. Searches load quickly, bookings are processed efficiently, and I've found it stable during day-to-day use without experiencing significant issues.
In terms of value, Perk helps save time by centralising travel management and reducing administrative effort. Having all travel options and booking information in one place improves efficiency and makes it easier to manage business travel across the organisation.
My experience with onboarding and support has been positive. The platform is easy to learn, so very little training is needed for new users. The available help resources and documentation have been sufficient whenever guidance has been required.
The AI-powered features appear to help with recommendations and making the booking experience more efficient by surfacing relevant travel options and simplifying trip planning. While AI isn't something I interact with directly during every booking, it contributes to a smoother overall user experience.
Overall, Perk provides a reliable, user-friendly solution for business travel management. It simplifies booking, improves visibility over travel arrangements, and helps reduce the administrative effort involved in organising work-related travel. Review collected by and hosted on G2.com.
What do you dislike about Perk (formerly TravelPerk)?
Overall, my experience with Perk has been positive, but there are a few areas that could be improved. Occasionally, some travel options available directly with airlines or hotels don't appear on the platform, so comparing prices outside the platform can sometimes be worthwhile. I would also like to see more flexibility when applying company travel policies or approvals for exceptional cases. In addition, while the interface is easy to use, having more advanced filtering, reporting and travel analytics would be beneficial for administrators. Finally, expanding the AI-powered recommendations to provide more personalised travel suggestions and cost-saving insights would make the platform even more valuable. Review collected by and hosted on G2.com.