The support staff is always extremely helpful and ready to help us with any issues we encounter. We love the ability to create our own Microsoft Word Export Templates and exporting protocols, reports, trace matrices, and much more out of Helix automatically. It helps us create consistent documentation that follows our strict Quality Policy in our heavily regulated industry. Review collected by and hosted on G2.com.

We recently purchased the InSync Tool and we wish it were a bit more user friendly. The interface has been difficult to work with, however the Tool itself will be a great help once we get it fully functioning. Review collected by and hosted on G2.com.

Flexibility has been good, but could still be improved Review collected by and hosted on G2.com.

The REST API still needs some work to be complete. Some things work differently over API to within client Review collected by and hosted on G2.com.

Make the flow for testing during product development for defects much easier. I like how it intergrates with JIRA Review collected by and hosted on G2.com.

I have not found anything strong enough that I can not work around to dislike anything about the product yet! Review collected by and hosted on G2.com.

We are using Helix ALM 2016 (formally Testtrack). The customization is really versatile. It allows you to tailor your system management process to the specific needs of the organization. One of the main reasons we chose Helix ALM is for their licensing scheme. We needed a solution that allowed us to collaborate with our customers. Other products required individual licenses which is inconvenient to have the customer buy their own license or buy one for them. Adoption of you process by the customer is easier if the impact to them is minimal. The licenses for Helix ALM are floating which allow the customer to access our web client for free. Review collected by and hosted on G2.com.

I have three things that could improve or be added functionality.

1. The web client is a little clunky. The user/customer is responsible for setting up their views, which means they have to become somewhat knowledgeable with Helix. To get them to adopt it needs to be easy and seamless for them. I think it would be useful if the administrators could set up web views for customers or user types. Even better would be to do this through the desk top client.

2. Reports, Export document templates, and dashboard widgets are a little difficult to set up. The new document template wizard helps but still takes some time to figure out. I also ran into some variables that were not available that I was hoping to use. Same thing with the reports. I would like more options and customization for the desktop widgets. An example; I was trying to set up a burn down chart, currently we do not use the time tracking feature so I wanted to track open issues within a folder. I found a work around but it was difficult.

3. I have been asking for some kind of Model Based Systems Engineering (MBSE) integration. I think this is the only module that Helix ALM is missing. This tool will allow the systems engineer to define and architect the early system concept that should be able to be linked to requirements. Review collected by and hosted on G2.com.

We've been using Helix ALM for about 10 years now and they have grown with our needs. They have always been responsive to issues and very helpful when we ran into a problem. We currently only use the "Issue Management" portion of ALM, but use it to track the full lifecycle of an "issue", be it a bug report or enhancement that gets spec'ed, assigned and implemented. We have a workflow that enforces reviews & testing to make sure that bugs don't make it into the hands of customers.

*note only one division currently uses this software Review collected by and hosted on G2.com.

Prior to 2017 you would have to close & restart the client if the server went offline, but that has been addressed. There's very little for me to not like about Helix ALM Review collected by and hosted on G2.com.

It is a good software where we can track all the issues of software development and with the bug tracker we improve and guarantee our software with the best quality Review collected by and hosted on G2.com.

Our users dislike the lack of administrators functions that previous TestTrack versions had and our users cannot create the reports from the Web Review collected by and hosted on G2.com.

Highest marks go to database stability and custom workflow. We started with Test Track almost ten years ago as a company of ten engineers. Now over 90 software developers, electrical engineers, production technicians and quality engineers collaborate with our custom work flows. Review collected by and hosted on G2.com.

As an administrator I have had to work around the default data types in the client. As the company changed I was not able to freely move types of data into and out of the 'custom fields'. I am 'stuck' with the data fields that are hard wired into the client. Also, I cannot freely rearrange the client form, so we all have to use the same 'look' of the edit screen in our work. Lastly, the only group is a SECURITY GROUP, that is painful.

I would want to provide users into groups in a one to many relationship. I would like to make filters and rules on these flexible groups for workflow. (When activity is applied to defect and defect passes filter ALPHA-GROUP send email to ALPHA-GROUP). When people in the group change I would change the GROUP, not the automation rules and filters. I frequently have to edit automation rules when an engineer changes roles in the company. Review collected by and hosted on G2.com.

I like the configurability of the Helix in that it allows me to define multiple requirement artifacts and control what data elements to associate to them so that you don't just have a generic description field to store info in. This tied in with the custom filter function makes it easy to find and sort requirements to make using the system much easier. The ability to customize the workflow to support how a customer want to do approvals is great Review collected by and hosted on G2.com.

I wish that there was a way to keep a base project that you can inherit other projects from in such a way that as you make changes to the template project they reflect in those projects that are based on the template. Now you can clone a project but once the clone is made any changes you want to make has to be done in both the base project and the cloned project Review collected by and hosted on G2.com.

I have been using the Helix requirements management tool for the first time and am setting up a new project. Working with the program manager and systems engineer we have captured the requirements, and flowed those requirements down to specifications. I really like the workflow tools built into this tool that allows me to assign requirements and tasks and receive feedback on risk and level of effort and capture that information within the tool. I also like how easy it is to customize the tool for our needs which allows me to filter requirements across various phases of the project,

The requirements are stored in a database which allows me to simply add products to a requirement and those requirements then become part of that new products requirements. This is useful for requirements such as agency certifications with a simple selection in a pull down menu that I can create and add or subtract from. Review collected by and hosted on G2.com.

Requirements are stored in a database, which I like, but to add a child to a requirement I have to first create a requirements document, then add the child to the requirements document. This is not bad once you understand it, but it was confusing at first Review collected by and hosted on G2.com.

Helix ALM is not tied to any specific process, but can be tailored to how your organization works. The default, out-of-the-box process is fine. Helix ALM allows creating ties between requirements, test cases, test runs and issues, which is nice for determining test coverage. Helix ALM allows for addition of custom fields and reports, which also makes it nice to adapt the system to a specific corporate process. Review collected by and hosted on G2.com.

It would be nice if Helix ALM had a WYSIWYG report creator. There is a method to directly manipulate the report template, which is written in XSLT and stored on the back-end server. However, it is not very convenient. Similarly, It would be good if Helix ALM included a tool for creating requirements templates to match an existing corporate requirement document template. Review collected by and hosted on G2.com.