---
title: PeopleMetrics Reviews
meta_title: 'PeopleMetrics Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PeopleMetrics works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# PeopleMetrics Reviews
**Vendor:** Peoplemetrics  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About PeopleMetrics
PeopleMetrics makes it simple to personalize each customer interaction based on their feedback.




## PeopleMetrics Reviews
  ### 1. Great tool to be proactive with at risk customers!

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.)

**Reviewed Date:** March 06, 2019

**What do you like best about PeopleMetrics?**

It allows us to build a transactional survey where it allows us to get data from customers and proactively reach out to customers at risk of leaving the company. 

**What do you dislike about PeopleMetrics?**

The survey answers could be a bit difficult to read if you are not used to it. However, once you get confortable with navigating the program it’s easy to get the data. 

**What problems is PeopleMetrics solving and how is that benefiting you?**

Allows client to identify at risk customers of leaving and proactively reaching out to turn the situation around. 


## PeopleMetrics Discussions
  - [What is PeopleMetrics used for?](https://www.g2.com/discussions/peoplemetrics-what-is-peoplemetrics-used-for)
  - [What is PeopleMetrics used for?](https://www.g2.com/discussions/what-is-peoplemetrics-used-for)

- [View PeopleMetrics pricing details and edition comparison](https://www.g2.com/products/peoplemetrics/reviews?open_modal_url=%2Fproducts%2Fpeoplemetrics%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fpeoplemetrics%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A40%3A35+-0500&secure%5Bsession_id%5D=0aea1f3a-9f3b-4b75-badc-a94a7b94e3a6&secure%5Btoken%5D=116d19ea25ca4b5e4602c851f1c0c4514e3778aed65daff548992b295f85cf60&format=llm_user)

## PeopleMetrics Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
- Customizable Templates

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal
- Employee Portal
- Surveys & Feedback
- Peer-to-Peer Recognition

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Real-Time Reporting
- Customizable Branding
- Rewards Program
- Reporting/Analytics
- Learning & Development
- Social Engagement
- Chat/Messaging
- Customizable Questions
- Customizable Reports
- Commenting/Notes
- Engagement Tracking
- Generative AI
- Employee Profiles
- Question Library
- Gamification
- Real-Time Data
- Performance Metrics
- Scoring
- AI Copilot
- Offboarding
- Visual Analytics
- Employee Onboarding
- Alerts/Notifications
- Employee Database

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

## Top PeopleMetrics Alternatives
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