I like the ease of getting my questions in a very timely/knowledgeable timeframe. The customer service (Angela Light) and her team are very efficient and friendly! Review collected by and hosted on G2.com.

Nothing.

Every issue I had was resolved Review collected by and hosted on G2.com.

One of the few ICHRA providers, since this is a new benefit that companies can offer. Not much good to say about this. Review collected by and hosted on G2.com.

There are major problems with the software. Setting up 2022 benefits was broken. Making changes to 2022 benefits changed the 2021 benefits, which it shouldn't have and which is against the ICHRA rules. At some point, the software lost track of previously made reimbursements and told us to pay those reimbursements again. Signing up for benefits after a qualifying life event is impossible. There are numerous other problems with the software. Customer service response is one of a two things: 1. you're doing something wrong, 2. the problem is getting fixed (but it doesn't, even after weeks and months). Review collected by and hosted on G2.com.

It can be used by me or my family member for most of the medical services. Review collected by and hosted on G2.com.

Sometimes you need to upload your expense receipt more than once but it is not a big problem. Review collected by and hosted on G2.com.

I like everything about this service! PeopleKeep saves me (the admin) time by keeping everything on one platform, and they calculate all payouts in advance of payroll. Our HRA payouts literally take me 2 mins to complete.

It's customizable for each individual employee whether they are single or with family. PeopleKeep saves me time by allowing my employees to submit expenses on their own. The platform keeps our company HIPPA Compliant and gives employees peace of mind regarding their medical privacy. Review collected by and hosted on G2.com.

There are not any negative comments that I can say about PeopleKeep. The one improvement that I would wish for would be a PeopleKeep app so my employees could upload receipts from their phone or while on the go. Review collected by and hosted on G2.com.

My favorite thing about PeopleKeep is how incredibly responsive the support is. The website is very simple to use, but I've had to contact support several times to ask about how my health benefit works (not how the website works) and they are always very quick and thorough when responding. I feel like health insurance is usually such a cumbersome thing to figure out but they've been so helpful in making it simple. I also like how easy it is to submit an expense or request reimbursement for a health plan - I've already changed mine 3 times and it was really no trouble at all. I love doing everything online and not having to mail anything or verify over the phone. Review collected by and hosted on G2.com.

I haven't run into any issues yet - I've been using it about a year and a half and it's been very seamless. Review collected by and hosted on G2.com.

The customer service is excellent. I love the chat feature and utilize it all the time. I ask a question and within minutes my questions are answered. The staff members are pleasant and do not rush you. Peoplekeep is simple and easy to use with the mobile app too! I can upload my medical bills right as I leave the medical office. The app is simple to use and basically guides you through the process by catagories for you to post the medical receipts into for approval. Review collected by and hosted on G2.com.

I do not like not knowing which month the reimbursement is actually for. It is not really broken down on the website so you can see it clearly. So, I keep track of it myself with checks and balances. Review collected by and hosted on G2.com.

I like that I can get a receipt for the charges I made, turn it in easily and get reimbursed in a just a few days. Easy to use and their customer service is really fast and helpful at getting back to any questions I may have. They have a chat option to get answers fast. You can sign in from the computer or on your phone's browser. Easy to use in both locations. They don't have an app, but that's okay! Review collected by and hosted on G2.com.

I can't say that I have any dislikes. The company I work for has been using PeopleKeep for almost a year now and I haven't had problems that haven't been easily fixed with a quick chat. Review collected by and hosted on G2.com.

Ease of use. PeopleKeep is incredibly user friendly. Our staff teams loves how easy it is to use and how helpful the website is to navigate. The customer service has been outstanding, from implementation as well as the on going questions that come up. Responsive! Review collected by and hosted on G2.com.

There has been nothing I've disliked about it. It provides a huge service for our team and has made it easy on me to implement and manage. I really don't think it could get any simpler to use. Review collected by and hosted on G2.com.

PeopleKeep is user friendly, the staff is excellent. It's easy to search, upload a picture of proof, and they'll review it for you. The reimbursement comes right in your paycheck, the staff is polite, professional and always contacts you right away. They're very personable and reach out to you if there are any issues or questions with the reimbursement. Review collected by and hosted on G2.com.

no issues , great service / staff I have nothing bad to say about the service or company. Great Company and Staff Review collected by and hosted on G2.com.

I like the ease with which I am able to process claims. My monthly insurance fee is recorded and automatically sent for reimbursement which makes it easy. Also, it is extremely easy to submit one-time claims and they are usually processed in one or two days. It is also easy to see how much I've been reimbursed and how much I have left in my allowance so I know how to allot my expenses and various appointments. Review collected by and hosted on G2.com.

The claim classification confused me initially - I don't know how important the "Type of Expense" is but they do not provide descriptions of what would be covered. For example, there is a "Dermatologist" type but I do not know if that covers every reason I may go to a dermatologist or if it's just for a check up or what. Review collected by and hosted on G2.com.