--- title: Backstory Reviews meta\_title: 'Backstory Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 630 reviews by the users' company size, role or industry to find out how Backstory works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 630 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Backstory Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **helpful customer success team** at People.ai, enhancing collaboration and support throughout the experience. [(3 mentions)](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=1079823&qs=pros-and-cons#reviews) Users commend the **seamless CRM integration** of People.ai, enhancing sales management and driving better decision-making. [(2 mentions)](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435094&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of People.ai, highlighting their commitment to success and seamless integration. [(2 mentions)](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435181&qs=pros-and-cons#reviews) Users love the **customization options** with People.ai, promoting seamless integration and tailored insights for improved sales management. [(2 mentions)](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435083&qs=pros-and-cons#reviews) Users find **Backstory's ease of use** exceptional, enjoying seamless integration and intuitive functionality throughout their workflow. [(2 mentions)](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=1079846&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Backstory ##### 1. Helpful Users appreciate the **helpful customer success team** at People.ai, enhancing collaboration and support throughout the experience. [ See 3 mentions ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=1079823&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. Enterprise (\> 1000 emp.) 5.0/5 "People.ai Transformed Our Sales Motion with Actionable Insights." What do you like about Backstory? I've used People.ai across multiple companies, and I can't recommend it enough. The platform has transformed how we manage our sales motion. The insig ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. 5.0/5 "Stellar Partnership and Streamlined Sales Processes" What do you like about Backstory? I value People.ai's stellar customer success team. The CSEs truly integrate into the customer's organization and culture, which drives stronger alignm ##### 2. CRM Integration Users commend the **seamless CRM integration** of People.ai, enhancing sales management and driving better decision-making. [ See 2 mentions ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435094&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. Enterprise (\> 1000 emp.) 5.0/5 "People.ai Transformed Our Sales Motion with Actionable Insights." What do you like about Backstory? I've used People.ai across multiple companies, and I can't recommend it enough. The platform has transformed how we manage our sales motion. The insig ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. 5.0/5 "Stellar Partnership and Streamlined Sales Processes" What do you like about Backstory? I value People.ai's stellar customer success team. The CSEs truly integrate into the customer's organization and culture, which drives stronger alignm ##### 3. Customer Support Users praise the **responsive customer support** of People.ai, highlighting their commitment to success and seamless integration. [ See 2 mentions ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435181&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. Enterprise (\> 1000 emp.) 5.0/5 "People.ai Transformed Our Sales Motion with Actionable Insights." What do you like about Backstory? I've used People.ai across multiple companies, and I can't recommend it enough. The platform has transformed how we manage our sales motion. The insig ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. 5.0/5 "Stellar Partnership and Streamlined Sales Processes" What do you like about Backstory? I value People.ai's stellar customer success team. The CSEs truly integrate into the customer's organization and culture, which drives stronger alignm ##### 4. Customization Users love the **customization options** with People.ai, promoting seamless integration and tailored insights for improved sales management. [ See 2 mentions ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=2435083&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. Enterprise (\> 1000 emp.) 5.0/5 "People.ai Transformed Our Sales Motion with Actionable Insights." What do you like about Backstory? I've used People.ai across multiple companies, and I can't recommend it enough. The platform has transformed how we manage our sales motion. The insig ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. 5.0/5 "Stellar Partnership and Streamlined Sales Processes" What do you like about Backstory? I value People.ai's stellar customer success team. The CSEs truly integrate into the customer's organization and culture, which drives stronger alignm ##### 5. Ease of Use Users find **Backstory's ease of use** exceptional, enjoying seamless integration and intuitive functionality throughout their workflow. [ See 2 mentions ](https://www.g2.com/products/people-ai-backstory/reviews?filters%5Bsentiment_snippet%5D=1079846&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. Enterprise (\> 1000 emp.) 5.0/5 "People.ai Transformed Our Sales Motion with Actionable Insights." What do you like about Backstory? I've used People.ai across multiple companies, and I can't recommend it enough. The platform has transformed how we manage our sales motion. The insig ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly and Easy to Use" What do you like about Backstory? User friendly and intuitive. Great level of information. ![Jonathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan B.") JB Jonathan B. SVP - Americas Enterprise (\> 1000 emp.) 1/24/2026 "People.ai Transformed Our Sales Motion with Actionable Insights." 5/5 What do you like best about Backstory? I've used People.ai across multiple companies, and I can't recommend it enough. The platform has transformed how we manage our sales motion. The insights we gain are invaluable, allowing us to make data-driven decisions that truly impact our bottom line. The integration with our existing systems was seamless, and the Services team has been brilliant every step of the way. It's clear that People.ai is committed to helping us succeed. People.ai gives us reliable visibility into sales activity, account engagement, and stakeholder coverage without relying on manual CRM updates. The insights are genuinely usable for coaching and pipeline inspection, and the org/relationship views help teams navigate complex accounts faster. Integration to our existing systems was straightforward, and Customer Success has been super responsive whenever we’ve needed help. Review collected by and hosted on G2.com. What do you dislike about Backstory? Nothing, but like any revenue intelligence platform, value depends on a good account hierarchy, underlying CRM hygiene and consistent user adoption. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? It reduces the “guesswork” in sales execution by turning activity and engagement data into practical, actionable signals for both reps and managers. We use it to improve pipeline quality, spot coverage gaps across stakeholders, meetings, and relationships, and coach reps with objective inputs rather than anecdotes. The net impact is improved sales performance, more productive coaching conversations, and a more consistent operating rhythm across teams, with less time spent chasing updates or stitching together reports. Review collected by and hosted on G2.com. Show More Response from Stephanie Madsen of Backstory [Editedit](https://www.g2.com/survey_responses/backstory-review-12242339/official_response/edit) Thanks for the kind review and continued partnership, Jonathan! Your feedback over the years has directly influenced how we build, and we’re thrilled to be ingrained in your day-to-day. Keep the feedback coming : ) Current UserValidated ReviewerSource: Organic ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. Americas Manager of Enterprise Programs and Initiatives 1/21/2026 "Stellar Partnership and Streamlined Sales Processes" 5/5 What do you like best about Backstory? I value People.ai's stellar customer success team. The CSEs truly integrate into the customer's organization and culture, which drives stronger alignment and influences the product roadmap in meaningful ways. I appreciate the true joint partnerships they create rather than transactional relationships. The experience of rolling out PeopleGlass was almost seamless, layering on top of our CRM. We helped co-create our forecasting module, and the partnership was incredible. Soon, People.ai will integrate into our internal AI assistant that the entire organization will use, not just sales. I recommend People.ai highly and am a big advocate. Review collected by and hosted on G2.com. What do you dislike about Backstory? I do not have anything negative to say about People.ai. We are looking forward to seeing them to continue to grow and scale! Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? People.ai improves accountability in account planning, making it a dynamic tool for the entire account team. It streamlines forecasting, reducing management hours and increasing accuracy with SalesAI. Review collected by and hosted on G2.com. Show More Response from Stephanie Madsen of Backstory [Editedit](https://www.g2.com/survey_responses/backstory-review-12242865/official_response/edit) Thank you so much for this thoughtful review and for being such a strong partner and advocate, Jamie! We’re thrilled to hear that your experience with our Customer Success team has been positive and truly collaborative. We truly value your partnership and the insights you share, as they help shape our roadmap. Validated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Mid-Market (51-1000 emp.) 4/7/2026 "People.ai Saves Time with Automatic Salesforce Logging" 4/5 What do you like best about Backstory? It is generally easy to use. Also, People.ai eliminates the need for manual data entry in Salesforce which is a huge time saver and improves productivity. The ability to automatically log emails and contacts has proved very useful to my team. Review collected by and hosted on G2.com. What do you dislike about Backstory? The inaccuracies in data interpretation and lack of transparency are my biggest pain points. Also, with AI in general, content is at times low-quality and feels a bit unauthentic and unoriginal. It can take out the creativity aspect. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? The ability to eliminate manual data entry in Salesforce is huge for my team. It is a big time saver and has made us more productive as a whole. Automations also have been tremendously helpful in the productivity department! Review collected by and hosted on G2.com. Show More Response from Stephanie Madsen of Backstory [Editedit](https://www.g2.com/survey_responses/backstory-review-12596500/official_response/edit) Thank you for taking the time to share a review. Glad the automatic Salesforce logging is saving you time - cutting out that manual entry is exactly the work we want off people's plates! I also appreciate the detailed feedback on accuracy and transparency. If you're open to it, I'd love to connect you with our team to look at the specific cases where we fell short. That detail genuinely helps us improve. Thanks again for being candid. 4/23/2026 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 1/22/2026 "User-Friendly and Easy to Use" 4.5/5 What do you like best about Backstory? User friendly and intuitive. Great level of information. Review collected by and hosted on G2.com. What do you dislike about Backstory? Haven't really had a downside. So far I'm very happy. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? Helps me manage my partners & opportunities. Review collected by and hosted on G2.com. Show More Response from Stephanie Madsen of Backstory [Editedit](https://www.g2.com/survey_responses/backstory-review-12248381/official_response/edit) Thanks so much for the feedback! We’re glad to hear you’re finding People.ai user-friendly and intuitive, and that it’s helping you manage your partners and opportunities more effectively. We appreciate your support and are excited to keep delivering value to you and your team! Validated ReviewerSource: Organic ![mellacheruvu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mellacheruvu N.") MN mellacheruvu N. Senior Consultant Mid-Market (51-1000 emp.) 1/25/2025 "Compatible and customisable" 4.5/5 What do you like best about Backstory? More user friendly with attractive user interfaces Review collected by and hosted on G2.com. What do you dislike about Backstory? Page time out sometimes not always which keeps the page buffer. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? Able to configure reports like a pro. Review collected by and hosted on G2.com. Show More Response from Caitlin Marco of Backstory [Editedit](https://www.g2.com/survey_responses/backstory-review-10767391/official_response/edit) Thank you for your review! We're thrilled to hear that you find People.ai user-friendly.It's great to know that our reporting capabilities are helping you work like a pro! We appreciate your feedback on page timeouts and will share it with our team as we continue improving the platform. Thanks again for sharing your experience with us! Validated ReviewerIncentivizedSource: G2 invite ![Adam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam F.") AF Adam F. Mid-Market (51-1000 emp.) 11/3/2023 "The BEST Salesforce Plugin" 5/5 What do you like best about Backstory? PeopleGlass makes updating Salesforce INFINITELY better. As I am sure you are aware if you are reading this, Salesforce is a major pain to update: Whether its going through 2FA every 20 minutes or scrolling through a bunch of unnecessary fields to get to the meat of the opp. With PeopleGlass, I can track all my opps in a dynamic, spreadsheet, populate and update fields that matter, and generally save a ton of time and stress. Whereas before, updating opportunities would take hours and hours and get kicked to the end of my to-do list, I can now easily update opps on the fly. Forecasting meetings are also much easier to manage because I can just share my screen and clearly walk through my opps. Review collected by and hosted on G2.com. What do you dislike about Backstory? Honestly, there is nothing I don't like about PeopleGlass. Maybe that it is too good to be true? But it is true... so I don't know! Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? Updating Salesforce; prioritizing opportunities; managing next steps; sales forecasting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite WF Will F. Enterprise (\> 1000 emp.) 9/19/2023 "PeopleGlass simplifies my work processes!" 5/5 What do you like best about Backstory? One work describes PeopleGlass. Simple. PeopleGlass simplies the steps I take to review/update information in SFDC. Installation/configuration was was. Since using PeopleGlass, I have experienced a reduction in time needed to peform existing tasks. Review collected by and hosted on G2.com. What do you dislike about Backstory? I've told my colleagues the same message many times. There is no downside to using PeopleGlass. I've been a PeopleGlass user for approximately one month and there are still features I'm learning. When I do have questions, the PeopleGlass team have been extremely responsive and do an outstanding job highlighting how I can optimize my PeopleGlass experience. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? I've been a SFDC user for many years and have significant experience with reports and dashboards. Many of the reports I utilize in SFDC took considerable amount of time to build. After installing PeopleGlass, I was able to build views in minutes in PeopleGlass that took significantly longer in SFDC. In terms of day-to-day use of PeopleGlass, it's as simple as launching chrome. No need to log into SFDC, search for the report, and modify filters. PeopleGlass makes the process so much easier and faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Small-Business (50 or fewer emp.) 8/21/2024 "Amazing App, beautiful UI. Feels like a professional PA on your side." 5/5 What do you like best about Backstory? Fantastic use of AI in business. Amazing App, beautiful UI Review collected by and hosted on G2.com. What do you dislike about Backstory? There is still scope for customizations, especially on a client/user level. Providing them with more customization options will help you make promising customers. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? It gives a brilliant competitive edge, making sure to provide more customized options to the users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Erin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin G.") EG Erin G. Enterprise (\> 1000 emp.) 9/11/2023 "Cut my pipeline management time in half" 5/5 What do you like best about Backstory? Everyone loves a nice organized spreadsheet, but making your own with ever changing sales opportunities is a futile effort. People glass essentially lets me build different 'sheets' / views of my deals, update them in spreadsheet format, and remains in sync with Salesforce. The best part is I needed 0 formal onboarding becasue the process / interface is so intuitive. Review collected by and hosted on G2.com. What do you dislike about Backstory? Sometimes there is a lag when I am updating many cells at once, though this could be because of my machine. Working closely with our Peopleglass rep to improve this, and it's definitely not a deal breaker. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? Salesforce is complicated and People glass takes the data from SFDC (our single source of truth) and makes it easy for me to see / update / report on / add to while syncing directly with sales force. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Victor S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor S.") VS Victor S. Sales Leader - Commercial East Enterprise (\> 1000 emp.) 6/15/2023 "Saves me so much time!" 5/5 What do you like best about Backstory? Having PeopleGlass saves me time with forecasting, 1:1s with my sellers, pipeline reviews, and collaborating with our extended team. With a modern feel and easy user interface, I set 10 views up in just minutes. Review collected by and hosted on G2.com. What do you dislike about Backstory? The data pulled from other tools is really the only downside. Not a PeopoleGlass tool issue but ensuring there is clean data from the start is helpful. I will say this tool does allow us to help clean up the data and add/update new information quickly and easily. Review collected by and hosted on G2.com. What problems is Backstory solving and how is that benefiting you? PeopleGlass saves me time from pulling several different reports in other tools. The ease of collecting the data no only saves me time but helps my reps stay up-to-date on tasks as they see a lot of time saved. With haveing so many members on our teams and extended teams this is an easy way to ensure everyone has the most up-to-date information and allows them to be proactive vs reactive with their sales. Review collected by and hosted on G2.com. 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