Deal Review and Relationship maps were by far the most helpful products. The account planning function is not 100% there yet, but it's on its way and better than not having an account planning feature at all. Review collected by and hosted on G2.com.
Some minor bugs in the tool that seem to be taking a while to fix. From a reporting and dashboard perspective, account planning insights and data are lacking a bit (meaning the reporting could be better on account plans). Review collected by and hosted on G2.com.
Video Reviews
Save time for your sales team automatic activity capture and provide intelligence to sales leaders
461 out of 462 Total Reviews for People.ai
Overall Review Sentiment for People.ai
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Fantastic use of AI in business. Amazing App, beautiful UI Review collected by and hosted on G2.com.
There is still scope for customizations, especially on a client/user level. Providing them with more customization options will help you make promising customers. Review collected by and hosted on G2.com.
I like the visibility aspect and the way the dashboards and interface appear. It is also user-friendly from a reporting viewing standpoint when comparing team members in terms of productivity. Review collected by and hosted on G2.com.
People.ai has the ability to do well in the future, and we met with individuals at People.ai a few times to discuss the features and abilities, as we were considering using it for account mapping (an upgrade and a bigger expense for us), but it just lacks so much. For instance, it won't pull activity from LinkedIn and Slack, and we run very heavily on those applications on a daily basis. Therefore, the "activity" surrounding both metrics/KPIs for my employees, as well as account health, is never accurate in the slightest. Review collected by and hosted on G2.com.
I like how easy it is to use. People.ai simplifies activity tracking for CSMs, reviewing and evaluating the adoption stage and relationship with a customer. All activities are logged to SFDC and easily accessible. The new UI allows locating all deals or accounts on the same page and building customizable reports.
I also love the ability to track and analyze trends in team performance, metrics, and productivity. Review collected by and hosted on G2.com.
Some of the data doesn't seem to be very accurate, while I am not using any dialer tools, it's being recorded in my performance metrics as calls instead of meetings.
People.ai is really helpful for the entire organization, but we mostly use it for reviewing trends in team performance. Review collected by and hosted on G2.com.
Reducing the manual effort of recording every conversation.
Configuration & adding new users with auto SF hierarchy is super easy, and articles are of great help. Review collected by and hosted on G2.com.
Not able to capture the physical meetings. It has to be on the calendars for getting captured. Can there be a 2-way flow of info between People.ai and the CRM?
Not all the meetings get synced and need to be validated. Can there be a notification triggered to see what meetings were not synced?
Capturing additional information from events like the type of the meeting etc. Review collected by and hosted on G2.com.
Easy to use and allows to have good insights
It is key to know how to use it and what is the potential Review collected by and hosted on G2.com.
Nothing so far. I started using the tool just a couple of weeks back Review collected by and hosted on G2.com.
Seamless updation of all accounts via a single pane of dashboard. Review collected by and hosted on G2.com.
UI could use some updating in terms of relative view sizes when switching from desktop to mobile. Review collected by and hosted on G2.com.
1.Easy Interface and navigation to get to actionable data
2. Accuracy of matching meetings/activities Review collected by and hosted on G2.com.
1. There is limitation in Engagement dashboards [Custom SFDC fields reporting - gotta to do with Integration]
2. Options for sensitive markets like Japan, where meetings are not marked in customer/prospect calendars.
3. Peopleglass UI could be better Review collected by and hosted on G2.com.
The best feature of People.AI and the one I like the best is its data driven insights. Its quite intelligent and dynamic and helps provide insights through analytics is very little time. Review collected by and hosted on G2.com.
Some of the downsides of People.ai and the ones I appreciate the least include its price factor and that its not suited to some industries and domain areas. It probably needs to build more in the latter. Review collected by and hosted on G2.com.
1. Very strong customer success team.
2. Intelligence works well at grabbing emails/interactions and giving a true "engaged" score.
3. Permission sets are well done and support scale. Review collected by and hosted on G2.com.
Tough to force reps to update ClosePlans. Would be helpful to have additional alerts or pings to both managers and reps when they are failing to use the product to its full potential. Review collected by and hosted on G2.com.
It's been very helpful in understanding the engagement in an account after account ownership changes. The "most engaged people" section has helped me seamlessly pickup where there's already opportunity with great contacts from past account owners Review collected by and hosted on G2.com.
It seems to be a missed opportunity not to push enrichment data to sfdc Review collected by and hosted on G2.com.
