NEO by Pentabay is an enterprise-grade AI call automation platform designed specifically for Canadian businesses that want to reduce the cost and complexity of managing high call volumes. Unlike traditional IVR systems that frustrate customers with rigid menus, NEO uses conversational AI to handle real phone calls naturally — listening, responding, and adapting to what callers actually say. Whether it's inbound customer support, outbound appointment reminders, or follow-up calls, NEO manages the entire conversation from start to finish. Who is NEO for? NEO is ideal for Canadian businesses in healthcare, financial services, retail, legal, and logistics that handle a high volume of routine phone calls. It works best for teams of 10 to 500+ employees looking to scale their customer support without scaling their headcount. Key benefits: - Automates repetitive inbound and outbound calls 24/7 - Reduces call handling costs by up to 60% - Seamlessly escalates complex calls to human agents - Fully PIPEDA-compliant — built and hosted in Canada - Real-time call transcription and analytics dashboard - Integrates with Salesforce, HubSpot, Zendesk, and more - No scripts, no complex setup — live within hours Support and onboarding: Every NEO customer receives dedicated onboarding support from the Pentabay team. We help you configure your first call flows, test your setup, and go live quickly. Ongoing support is available via email, chat, and phone. Pricing: NEO offers flexible pricing based on call volume and team size. Contact the Pentabay team for a personalised quote and free demo.