![Angeline T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angeline T.")
AT

Angeline T.

UX Researcher

Mid-Market (51-1000 emp.)

2/6/2026

"Powerful Tracking, But Documentation Needs Work"

4/5

What do you like best about Pendo?

I like how Pendo helps us track different time across different accounts. It's pretty easy to use. The within-product notifications are also very helpful for identifying where we can send notifications and allowing us to use our own company style. Pendo's capability of tagging pages correctly is very helpful and saves us a lot of time, as we usually have to go through a lot of back-end engineering to achieve this. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

I think Pendo's documentations need to improve a little bit more because it is actually difficult to understand what's going on. Just by reading documentations itself and educate myself, I have to actually try an error to use the product as well as attend some webinars in order to learn how to use it. Not that easy, it takes a while for us to understand the initial setup. We actually work with the client success manager in Pendo to understand how to do it thoroughly. Review collected by and hosted on G2.com.

What problems is Pendo solving and how is that benefiting you?

I use Pendo to track user engagement and time spent on each page, which helps in optimizing our product's usage. It simplifies sending in-app notifications, saving time by reducing backend tasks. The notifications can be styled to match our company branding. Review collected by and hosted on G2.com.

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