![Angelo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelo A.")
AA

Angelo A.

Team Lead and Senior Software Engineer

Mid-Market (51-1000 emp.)

1/13/2026

"Intuitive UI and Powerful Segmentation for Targeted Analytics"

4/5

What do you like best about Pendo?

Pendo provides an intuitive, well-organized UI that makes it easy to handle analytics and application integrations, such as in-app messaging, in a straightforward way. It also allows you to group metadata into segments, which helps you narrow your focus and target specific customer data more precisely. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

Pricing is my biggest concern when it comes to adopting Pendo. For businesses with only a small customer base, their pricing model can easily exceed the budget you’d typically set aside for analytics software.

Their environment segmentation also leaves a lot of room for improvement. In general, they suggest combining dev, QA, and production users into a single bucket, which becomes harder to manage—especially if you need to run custom reports that focus only on production data. If the setup isn’t done correctly from the start, it can quickly become very challenging to maintain and report on accurately. Review collected by and hosted on G2.com.

What problems is Pendo solving and how is that benefiting you?

Knowing insight about users and customers allow us to focus on product features which we can further extend and improve. This also allows us to bring into the roadmap those features which becomes key features of our product. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

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