[ Pendo Reviews ](https://www.g2.com/products/pendo-io-pendo/reviews) [ Pendo Reviews ](https://www.g2.com/products/pendo-io-pendo/reviews) # Pendo Pricing Overview [Editedit](https://my.g2.com/pendo-io-pendo/pricings) Free Trial ## Pendo Pricing Key Insights Last updated on Jul 28, 2026 * * * Pendo offers **5 pricing editions** , starting at **$0**. Pendo pricing tiers are designed to support different usage levels and team sizes. Pendo also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the Pendo pricing table below to figure out the best fit for your needs. * * * Free — $0 Base — Contact Us Core — Contact Us Ultimate — Contact Us Ultimate — Contact Us Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free Free Try for Free Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps. - Product analytics - In-app guides - Net Promoter Score (NPS) - Roadmaps Show More Base Contact Us [Contact Us](#) For the company just beginning their product experience journey. Includes: custom monthly active users, product analytics, in-app guides, and one integration. - Custom monthly active users - Product analytics - In-app guides - One integration Show More Core Contact Us [Contact Us](#) The essential solution you need to drive business outcomes. Includes: everything in Base plus session replay. Includes all Base features plus: - Session replay Show More Ultimate Contact Us [Contact Us](#) Everything the most advanced organizations need. Includes: everything in Pulse plus the Pro edition of in-app guides and data sync. Includes everything in Pulse plus: - In-app guides, Pro edition - Data sync Show More Ultimate Contact Us [Contact Us](#) Everything you need to optimize your product investments.Includes: everything in Core plus net promoter score (NPS) and product discovery. Includes everything in Core plus: - Net promoter score (NPS) - Product discovery Show More https://www.pendo.io/pricing/ Pricing information for Pendo is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Pendo must be conducted with the seller. Pricing information was last updated on May 20, 2026 Show More ## Pendo Pricing FAQs Generated using AI Is Pendo free, or does it offer a free trial? Yes. According to G2 data, Pendo offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does Pendo cost in 2026? Pricing details for Pendo are not publicly listed. Users should visit the Pendo.io's official pricing page or contact the vendor directly for current pricing information. Who is Pendo pricing best suited for? According to G2 reviews, Pendo's pricing is best suited for mid-market SaaS companies with 51 to 1,000 employees that have dedicated product or customer success teams and enough MAU volume to justify the cost. G2 reviewers from computer software, healthcare, financial services, and e-learning industries appear most frequently and report strong ROI. Enterprise teams also extract significant value, particularly from analytics, session replay, and in-app guidance at scale. G2 users from small businesses and early-stage startups consistently flag Pendo's pricing as a barrier, with several noting the MAU-based model becomes prohibitive before achieving product-market fit or sufficient user scale. What are the key differences between the free and paid versions of Pendo? Pendo's free tier supports up to 500 monthly active users and includes product analytics, in-app guides, NPS, and roadmaps, making it a functional starting point. Pendo's paid plans remove the MAU cap with custom limits, add integrations, and unlock session replay, product discovery, Pro edition in-app guides, and data sync at higher tiers. G2 reviewers note that session replay is among the most valued features yet requires a paid upgrade, and that integrations with tools like Salesforce and Zendesk carry additional costs. One G2 reviewer specifically flagged that free-tier metadata limitations created unreliable segmentation data for accounts that stop logging in. Is Pendo considered good value for its pricing? Pendo is widely regarded as a premium investment that delivers strong value for mid-market and enterprise teams, though cost is the single most frequently cited concern across G2 reviews. G2 reviewers consistently praise the all-in-one combination of product analytics, in-app guides, NPS, and session replay as justifying the price compared to purchasing multiple separate tools. However, G2 users from small businesses and startups repeatedly flag that MAU-based pricing scales aggressively, making it difficult to justify at early stages. Several G2 reviewers also note that high-value features like session replay, integrations, and advanced modules sit behind additional paid tiers, reducing perceived value at base pricing levels. ## Top-Rated Alternatives [ ![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Smartlook](https://images.g2crowd.com/uploads/product/hd_favicon/1539616598/smartlook.svg "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/pendo-io-pendo/competitors/alternatives) ## Pendo Pricing Reviews (2) SG Shelly G. Mid-Market (51-1000 emp.) 3/25/2026 "Versatile Tool Enhancing Development Priorities" 5/5 What do you like best about Pendo? I use Pendo for work, focusing on data analytics and onboarding users. It helps me determine what to prioritize for development and ensures that what we build is valuable. I find it so versatile. The features I value the most are custom reporting, page and feature tagging, and frustration metrics. Review collected by and hosted on G2.com. What do you dislike about Pendo? Nothing Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps me determine what to prioritize for development and ensures that the things we build are valuable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Ron B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron B.") RB Ron B. VP Customer Success Mid-Market (51-1000 emp.) 8/16/2025 "Product is past it's heyday; beware if you want licensing flexibility." 0/5 What do you like best about Pendo? Pendo used to be a leader in the space so has been around for a while and has (what I think) is a decent installed base and supporting resources. In app messaging/surveys are good. Review collected by and hosted on G2.com. What do you dislike about Pendo? While certain capabilities/functionality may be there, the presentation/interface is old (think Salesforce, even Lightning). Pendo is not simple to set up and configure; dedicated resources are needed to setup/manage. Most importantly, Pendo is not a great solution for a company (e.g. like a Series A) that is rapidly evolving and requires flexibility. Their pricing/licensing model is inflexible and old school. E.g. as of this writing when you go to their pricing page you get a "request pricing" button instead actual information. Similarly, when my company wanted to transition off Pendo and asked for a 1-2 months extra time to facilitate, I was told that they only do 1 year contracts. Only after repeated escalations was I begrudgingly given option for a 3 month term. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? It was our main analytics platform. It was good 3 years ago but doesn't meet the needs of a modern, rapidly evolving software company. Review collected by and hosted on G2.com. 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