--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1801 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1801 scale: '5' date_modified: '2026-07-08' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,801 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users love the **ease of use** in Pendo, enabling efficient onboarding and straightforward product analytics integration. (202 reviews) - Users value Pendo's **seamless integration of analytics with in-app guidance** , enhancing user engagement and training capabilities. (165 reviews) - Users appreciate the **seamless integration of analytics and in-app guidance** with Pendo, enhancing user engagement and support. (122 reviews) - Users value the **excellent customer support** and the intuitive integration process of Pendo for enhanced user engagement. (116 reviews) - Users appreciate the **seamless integration of analytics and guidance** in Pendo, enhancing user engagement and experience. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users note the **missing features** in Pendo, impacting analysis workflows and user engagement insights. (67 reviews) - Users find the **limitations in guide recovery** and lack of detailed user insights to be frustrating with Pendo. (63 reviews) - Users face a **steep learning curve** with Pendo, struggling to understand configurations and find necessary information. (59 reviews) - Users note a **steep learning curve** with Pendo, requiring significant time and effort to fully utilize the platform. (47 reviews) - Users face significant **data inaccuracy** issues, leading to frustration and complicating the overall user experience. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Effortlessly Engages Users In-App **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for creating client in-app training, and I really like its simplicity. One of the best aspects is the ease of use for customers; they don’t need to leave the app to find necessary information. I value the Resource Center feature, which is particularly useful. **What do you dislike about Pendo?** Tagging is time consuming. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for creating client in-app training. It solves the problem of ease of use for customers, as they don't need to leave the app to find necessary information. ### 2. Insightful Data with User-Friendly Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Sokratis M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I appreciate Pendo's ability to provide metrics that were previously unknown, which helps me identify potential problem areas. I like its ease of use and that the tagging is retroactive once integrated. Additionally, integrating the mobile SDK into the app was fairly simple. **What do you dislike about Pendo?** Manual tagging is tedious and time consuming. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for native mobile tagging to track metrics and identify problem areas. It's easy to use, and I like that tagging is retroactive once the SDK is integrated. ### 3. Insightful and User-Friendly but Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Emily Y. | Sr. Product Content Manager/Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I really like that Pendo gives users easy access to our content directly in the app and provides valuable user insights. I'm also very excited to try their suite of new available tools that can help us drill down even better into customer insights. The in-app resource center is another aspect I find very useful. **What do you dislike about Pendo?** We have several different subscriptions and they don’t talk well with each other **What problems is Pendo solving and how is that benefiting you?** Pendo gives users in-app access to our content and provides user insights. ### 4. Pendo Transformed Our Analytics and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Vasu G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Pendo?** I use Pendo for better analytics and it gives me good predictions, guides, and dashboards. I like the guides because they help with new merchant signup and first login. I find the results from Pendo to be good. The initial setup was pretty easy for me too, and I rated my likelihood to recommend Pendo a 10 out of 10. **What do you dislike about Pendo?** Nothing **What problems is Pendo solving and how is that benefiting you?** Pendo provides better analytics with predictions, guides, and dashboards. It helps in new merchants' signup and first login. ### 5. Easy Platform but High Setup Effort **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan I. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Pendo?** I like Pendo for its easy-to-use platform and capabilities, which help in tracking how our customers use our products and features. It provides great observability of our customers. **What do you dislike about Pendo?** I find that the tagging in Pendo requires a lot of effort to configure and tag everything. Setting it up for my product area involved a good amount of effort. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track how our customers use our products and features, providing observability into our customer interactions. ### 6. Seamless Salesforce Integration, Valuable Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I love how Pendo integrates seamlessly into the Salesforce platform, which makes configuring Pendo features easy within the browser experience. The initial setup was great because we had a team from Pendo helping us set up the tool and walking us through all of the relevant capabilities. **What do you dislike about Pendo?** Nothing so far **What problems is Pendo solving and how is that benefiting you?** I use Pendo to gauge adoption, help end users, capture tool use metrics, and understand problem features. It integrates seamlessly into Salesforce, making configuring features easy within the browser. ### 7. User-Friendly, Yet Powerful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jose L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo to see how clients are using the application and new features, which helps in a lot of ways. I really like the UI and how simple it is to do stuff within it. It's not a complex software, and it's very user-friendly. **What do you dislike about Pendo?** Tagging can be a little bit tricky, and things change within the solution. You have to do retags. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for reports, dashboards, and segmenting data, helping me reach users effectively through guides. ### 8. Enhances Onboarding with Effective In-App Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Madelyn P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like Pendo for its ability to provide contextual guidance, which helps me by allowing me to pinpoint where users get stuck and deploy a guide to help them. The initial setup of Pendo was easy. **What do you dislike about Pendo?** I have a hard time setting up fancier, multi step guides that go to different pages **What problems is Pendo solving and how is that benefiting you?** I use Pendo for in-app guidance, solving user onboarding and ticket deflection. It helps me pinpoint where users get stuck and deploy a guide to assist them. ### 9. Product is past it's heyday; beware if you want licensing flexibility. **Rating:** 0.0/5.0 stars **Reviewed by:** Ron B. | VP Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Pendo?** Pendo used to be a leader in the space so has been around for a while and has (what I think) is a decent installed base and supporting resources. In app messaging/surveys are good. **What do you dislike about Pendo?** While certain capabilities/functionality may be there, the presentation/interface is old (think Salesforce, even Lightning). Pendo is not simple to set up and configure; dedicated resources are needed to setup/manage. Most importantly, Pendo is not a great solution for a company (e.g. like a Series A) that is rapidly evolving and requires flexibility. Their pricing/licensing model is inflexible and old school. E.g. as of this writing when you go to their pricing page you get a "request pricing" button instead actual information. Similarly, when my company wanted to transition off Pendo and asked for a 1-2 months extra time to facilitate, I was told that they only do 1 year contracts. Only after repeated escalations was I begrudgingly given option for a 3 month term. **What problems is Pendo solving and how is that benefiting you?** It was our main analytics platform. It was good 3 years ago but doesn't meet the needs of a modern, rapidly evolving software company. ### 10. Efficient User Feedback at Scale with Intuitive UI **Rating:** 4.0/5.0 stars **Reviewed by:** Taqee A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for tracking user feedback. It helps me get feedback at scale and decide which users to reach out to. I really appreciate that the UX/UI is very intuitive. Pendo Listen is particularly valuable because it helps me get user feedback quickly and aggregate metrics at scale. **What do you dislike about Pendo?** Tagging is hard, both finding existing tags and creating new ones. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me get feedback at scale, decide which users to reach out to, and quickly aggregate metrics. ### 11. Clunky experience, Lacks Depth in Analytics and product innovation -> we move to Amplitude **Rating:** 0.5/5.0 stars **Reviewed by:** Niklas B. **Reviewed Date:** October 29, 2025 **What do you like best about Pendo?** I find Pendo's features for creating onboarding guides useful when launching new features. The tool is helpful for setting up polls or survey guides to gather user feedback and recruit participants for product discovery, which is valuable in enhancing user engagement and understanding customer needs. Additionally, I sometimes use it for quick front-end data tracking tasks for simple activities like button clicks and page visits, which aids in monitoring basic interactions within the application. **What do you dislike about Pendo?** I find Pendo's analytics and reporting capabilities very lacking. It is frustrating that it often boils down to just a few standard reports, which are clunky and inflexible to set up. I don't feel like I'm generating any deep insights with Pendo, the analytics seem overly shallow, no comparison to best-in-class tools like Amplitude. Also, setting up the Pendo Visual designer for guides is quite buggy, and it's a constant struggle to get basic work done. Product innovation is slow and the tool is too expensive for what it solves for us. We will switch to Amplitude now, where we get way more value for our money. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for creating guides, onboarding, and simple data tracking, like button clicks, but its analytics and reporting are shallow and inflexible, limiting deeper insights. ### 12. Good Analytics, But Pricey Compared to Competitors **Rating:** 3.5/5.0 stars **Reviewed by:** Audrey C. | Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Pendo?** I appreciate Pendo's ability to provide complete visibility over our user interactions with the fintech products we offer. The data analytics feature allows us to track active user counts and customer intent journeys, giving us insights into funnel conversions and areas for improvement. The straightforward setup process and easy-to-understand documentation made the initial implementation seamless. I also value the paths and workflows feature that offers insight into user navigation, helping us identify if users are taking the happiest paths. This visibility supports us in making well-informed, strategic decisions. **What do you dislike about Pendo?** I find Pendo to be quite pricey compared to its competitors, which makes me reconsider repurchasing without discounts or updated pricing. The basic capabilities offered by Pendo do not seem to justify the cost of the plan I am on. For example, features like heat maps and session replay are not included in the basic plan, whereas competitors offer these capabilities for free or at a lower price. It's challenging to defend Pendo's pricing when similar features are available more affordably elsewhere. Additionally, there is a learning curve when first using Pendo, which can be a bit overwhelming for newcomers. **What problems is Pendo solving and how is that benefiting you?** Pendo provides complete visibility into customer interactions, revealing where users drop off and why. It helps solve UI issues and enables our team to make strategic, data-driven decisions. The setup was straightforward, aiding in understanding funnel conversions effectively. ### 13. Powerful Analytics, Room for Integration Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Insha S. | Product Manager - Pro, CX (E2E B2B 3.0), Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like the variety of products offered by Pendo. I value the messaging feature, which ensures that we have a clear information architecture for our frontline associates. **What do you dislike about Pendo?** It’s hard to get enterprise-wide parity with Pendo. Often we have multiple different teams working with their own Pendo reps. This creates siloes and disjointed data flows. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for understanding user journey and block points, and product analytics on customer analytics, benefiting our frontend messaging in selling systems. ### 14. Invaluable Insights, Needs Workflow Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Noah M. | Lead Technical Product Owner **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for analytics and guides, and I particularly like the reports feature. These reports help me understand popular features, identify hard-to-use features, and determine what we need to focus on. **What do you dislike about Pendo?** Tagging and tracking workflows at the aggregate don't work as well for me in Pendo. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for analytics and guides. It helps me with feature use and impressions, introducing new features and understanding popular and hard-to-use features. This helps us focus on improvements. ### 15. Effortless Guides and Metrics, Needs Better Masking Features **Rating:** 5.0/5.0 stars **Reviewed by:** Brett T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like creating guides and reviewing guide metrics with Pendo. It's helpful that anytime an application is scheduled for downtime or release, we can prep an alert to notify our users in advance that the app will be down for a set period of time. I also found the initial setup easy. **What do you dislike about Pendo?** Session Replay masking capabilities **What problems is Pendo solving and how is that benefiting you?** I use Pendo for everything from publishing guides to analytics, and it helps prep alerts for app downtime, keeping users informed. ### 16. Intuitive Setup with Insightful User Data **Rating:** 5.0/5.0 stars **Reviewed by:** Lissie b. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like that Pendo is informed by real data on how customers are interacting with my software. I'm interested in both MCP and Replay as they will help me understand problem areas and where users need further reinforcement and education. The initial setup of Pendo is intuitive. **What do you dislike about Pendo?** manual tagging processes **What problems is Pendo solving and how is that benefiting you?** I use Pendo to increase and measure customer product adoption, it's intuitive, and it helps me understand problem areas and where users need further reinforcement and education. ### 17. Unmatched User Insights and a Powerful New Communication Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** Pendo reveals and unmasks all the “unknowns.” It provides real insight into what my users are actually doing in so many different ways. I can see clear patterns and behaviors, and it helps me understand how people are using the product. It also creates another communication channel, which is a big plus. **What do you dislike about Pendo?** Tagging! But that isn’t Pendo’s fault. Pendo says it is low or no code, but dynamic elements are heavily used these days and our platforms rely on them - and they are not good in Pendo. **What problems is Pendo solving and how is that benefiting you?** It’s helping us teach users new workflows by meeting the in the moment. It’s also revealing how users are using (or not using) new product elements ### 18. Real Customer Data and Products That Truly Meet Our Business Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** Real data about our customers. They provide products that make a difference and meet our business needs **What do you dislike about Pendo?** There are so many apps and options that I’m not sure what I already have included versus what I still need to pay for. **What problems is Pendo solving and how is that benefiting you?** Adoption of our products is important to me, and Pendo itself is great. Where I run into issues is the lack of governance at the tagging level, which makes it harder to keep things consistent. ### 19. Reliable Guides, Yet Needs Easier Creation **Rating:** 4.0/5.0 stars **Reviewed by:** Jeanne G. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like using Pendo mostly for polls, guides and analytics. The polls and feedback are parts that I'm still exploring, but I think they're quite useful. I find the guides to be reliable and they provide instant visibility for our clients. **What do you dislike about Pendo?** Creating guides could be easier. Automation for tagging needs improvement. **What problems is Pendo solving and how is that benefiting you?** It helps keep clients informed, identify problems, and gather feedback through polls. I love being able to see drop-off rates, user behavior and adoption metrics. ### 20. Empowers User Analytics, Needs Better Tagging **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah B. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like how much I can do with Pendo and that it's all great. The user guides are particularly valuable because they are so much easier to get into than using homegrown software. **What do you dislike about Pendo?** Tagging is a bit of a hassle. I need to remember how to do it, and it’s not super efficient. The initial setup was tough because of the tagging. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me understand what our users are doing and communicate product changes. ### 21. Insightful Analytics with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** grace g. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for behavior analytics, user guidance, and announcements. I really like the analytics and metrics that Pendo provides. Also, no development is needed, which makes things easier. **What do you dislike about Pendo?** Tagging in Pendo is cumbersome, and the mobile app support seems to be a low priority. **What problems is Pendo solving and how is that benefiting you?** Pendo provides behavior analytics, user guidance, and announcements. It helps identify friction points and communicates new feature guidance. I appreciate the analytics and metrics, and it requires no development effort. ### 22. Intuitive Interface with Valuable Analytics; Setup Can Be Time-Consuming **Rating:** 4.0/5.0 stars **Reviewed by:** Cara R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like the easy interface of Pendo, which allows even our design team, who don't have coding experience, to explore analytics and gather user insights easily. I love the guides and feature dashboards. **What do you dislike about Pendo?** I would love a way to quickly view user sentiments from guide surveys in open text areas. We tagged everything manually which was time-consuming. **What problems is Pendo solving and how is that benefiting you?** Pendo lets our non-technical design team explore analytics to gather user insights, check issues, and track feature performance. ### 23. Enhances In-App Guidance, Challenges with Tagging **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie D. | Educational Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I do tagging in our application and it helps with in-app guidance. We just got Replay, and I do a lot of tagging which helps determine which things users are using. **What do you dislike about Pendo?** Tagging doesn’t always work in all areas of my company's application. It's sometimes tedious to build guides but I’m learning. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for in-app guidance and tagging, which helps us understand user engagement. We just got Replay, which aids in determining users' interactions. ### 24. Insightful Analytics, Needs Smoother Guide Creation **Rating:** 3.5/5.0 stars **Reviewed by:** Harrison P. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like that Pendo is often low effort to get to a solution, making it easier and more efficient to use. I also appreciate that it's often 'in situ,' so you can see it 'in place', which is quite handy. **What do you dislike about Pendo?** I find the AI tools to create guides to be challenging or clunky. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us see who uses our software, who struggles with it, and gather and act on sentiment, often with low effort. ### 25. Product Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 04, 2026 **What do you like best about Pendo?** Phenomenal tool for building in-app onboarding, product adoption, and understanding product analytics. **What do you dislike about Pendo?** Takes major time to set up at the start and major manual work to build each guide just right. **What problems is Pendo solving and how is that benefiting you?** In-app onboarding for new users and timely notifications. ### 26. Feature-Rich but Complex Analytics Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Annamaria P. | Dance Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Pendo?** I like how involved Pendo is. There are lots of features to use and gather data. I also find guide creation beneficial because it works as a marketing tool. Additionally, my colleague, who is the admin, found the setup to be smooth. **What do you dislike about Pendo?** The platform is very complex. Simplify it to make it more user friendly **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to use data to make decisions on user engagement and identify where users face challenges. ### 27. My insights hub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** May 23, 2026 **What do you like best about Pendo?** Being able to see usage and trends on specific pages and features. Love the workflow and journeys. **What do you dislike about Pendo?** This could be me, but i would like to see a pendo dashboard with my most recently looked at pages/features, instead of going into each section myself. I we have the quick links access on the left nav, but i would prefer a landing page. **What problems is Pendo solving and how is that benefiting you?** Giving me insights on existing and new features. Helps me build stories on why were are focusing on certain enhancements. ### 28. Empowers Feature Tracking with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Sarita S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like Pendo's ability to segment and use tags, which helps me communicate with users about new features in a release. I also use guides, which are quite valuable. **What do you dislike about Pendo?** I need to be able to connect Pendo with Aha and Jira so that I can pull that data into Pendo. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track feature usage and new feature adoption. It helps me communicate with users about new features in a release. ### 29. Powerful User Insights with Easy Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I love the ease of getting usage data with Pendo, including the ability to get retroactive data from new features I just tagged. **What do you dislike about Pendo?** I want the ability to show a customer sentiment survey on a random webpage rather than a fixed page so that I don’t get biased scores. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me see exactly how customers are using my site and gives me easy access to usage data, even retroactively tagging new features. ### 30. Easy, Interactive with Comprehensive Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Soumya D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for a variety of tasks such as developer experience, user journey analysis, and analytics dashboards. I find it particularly easy to use and very interactive, which enhances my ability to understand the user journey and improve the UX. **What do you dislike about Pendo?** I think the metrics view could be improved. Some default ready metrics would be helpful. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for detailed metrics, dashboards, and understanding the user journey, which helps improve the UX. ### 31. User Engagement Simplified, But Requires Client Buy-In **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like the ease of use of Pendo. It really helps us deliver the messaging and user experience we need to thoroughly engage our clients without them having to leave the product. I also find the client communication features beneficial for improving client engagement. **What do you dislike about Pendo?** Clients not using it **What problems is Pendo solving and how is that benefiting you?** I use Pendo for user education and engagement, delivering the messaging and user experience needed to thoroughly engage clients without them leaving the product. ### 32. Effortless Guide Creation with Powerful Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Barbie P. | Content Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I find Pendo super easy to use, which really helps in guide building for our flagship product. The analysis provided is also very helpful, enabling me to justify the creation of guides. **What do you dislike about Pendo?** The auditing feature for guides would be a really nice to have option. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to build guides for our products, helping users understand complex workflows. It's super easy to use, and the analysis helps justify guide creation. ### 33. Essential for Account Insights, Needs AI Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Pendo?** I like the ability to see an overarching view of an account's health and whether they're performing well or not. **What do you dislike about Pendo?** The AI capability is a little buggy and is not working super well for me now. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track usage across all my accounts, identify clients not using Conductor fully, and have conversations to boost adoption. ### 34. Simplicity and Efficiency with Robust Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Pendo?** I use Pendo for User Guides and Analytics, and I appreciate its simplicity. The guides are particularly helpful for new merchants when they sign in to the application for the first time. I also find the analytics feature beneficial in making product decisions. The initial setup of Pendo was easy enough, and overall, everything is good so far. **What do you dislike about Pendo?** Mapping takes little extra time but once done it's all good. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to create clear guides for new merchants, enhancing their onboarding process, and for analytics that support product decisions. It brings simplicity with effective guides and analytics. ### 35. Faster Insights and Better User Experiences with Pendo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** Pendo has helped my team gain faster insights into data it otherwise would have taken us much longer to get access to. The guides, and in particular being able to easily create segments to target specific guides to, have also been a much faster way to augment the user experience and let our users know about new features and get their feedback. **What do you dislike about Pendo?** It can take a while to get Pendo to a state where teams can jump in and really start using it scalable - it’s a coordinated effort for sure. **What problems is Pendo solving and how is that benefiting you?** User behaviors and journeys for roadmap prioritization, reaching specific audience segments with guides for feature promotion and retention. ### 36. Essential for User Guidance and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney G. | Director of Client Experience & Education, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo as a guide overlay for users, and I love Leo. We are also enjoying our Agent Analytics journey. Pendo makes it so easy! The session replays feature is great to share with our product team, and Leo is valuable for our Customer Success Managers (CSMs). **What do you dislike about Pendo?** I wish it had more integrations **What problems is Pendo solving and how is that benefiting you?** Pendo improves user visibility, helps prepare for calls, tracks bugs, and provides session replays for our team. ### 37. Amazing tool! Price is high but well worth it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** May 22, 2026 **What do you like best about Pendo?** The visibility it gives into usage metrics and the ability to guide users through workflows in-app. **What do you dislike about Pendo?** If I had to choose one thing I like least it would definitely be the price. **What problems is Pendo solving and how is that benefiting you?** Tacking product adoption, targeted messaging to customers, real-time product enablement ### 38. Flexible and User-Friendly Analytics Platform **Rating:** 4.5/5.0 stars **Reviewed by:** chelsey m. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for everything analytics, onboarding customers, data collection, and replays. I love its flexibility to define or dive deep into things, and I find the filtering and targeting of user segments especially helpful. The initial setup was super easy so far. **What do you dislike about Pendo?** more integrations to aligned, aha **What problems is Pendo solving and how is that benefiting you?** I use Pendo for analytics, onboarding customers, data collection, and replays. It provides insight into behavior and knowledge sharing within the organization. ### 39. It is a very useful tool. More accessible content for Latin America is needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain **Reviewed Date:** May 22, 2026 **What do you like best about Pendo?** The quick ability to conduct experiments on the product to validate. **What do you dislike about Pendo?** When new features come out, it's difficult to understand what they're about without help or a demo. The guides section has several bugs. **What problems is Pendo solving and how is that benefiting you?** At Skydropx, solve support, adoption, and experimentation problems. ### 40. Effortless Guides and Analytics with Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Harpreet Singh D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for Analytics and Guides, and I find it really helpful for guiding new merchants and assisting the product team in making decisions. I like that it's easy to use and setting it up was a breeze. I also use the Analytics, Guides, and Session replay features, which I value a lot. **What do you dislike about Pendo?** Nothing **What problems is Pendo solving and how is that benefiting you?** Pendo helps new merchants with guides and assists in making product decisions with analytics. ### 41. Review by Dan **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Pendo?** What I like most is how easy it makes it to understand what users are actually doing in the product. **What do you dislike about Pendo?** nothing =), maybe the price, but this is a temporary problem for any early-stage startup. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand how users actually use our product, identify friction points, and prioritize what to build next. This leads to better product decisions, faster improvements, and a better overall user experience. ### 42. User-Intuitive B2B Messaging Tool with Minor Technical Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Anndria N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like that Pendo is pretty user intuitive. I was passed Pendo in November and I was able to quickly catch on and quickly implement a new process with ease. **What do you dislike about Pendo?** There are a few technical aspects of the product that are not super easy to catch on to (offsetting badges, z-indexes, etc.) **What problems is Pendo solving and how is that benefiting you?** I use Pendo for B2B in-product messaging, targeting specific audiences with promos, surveys, and feature awareness updates. ### 43. Intuitive UI with Technical Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Soma B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like Pendo's UI and find the session replay feature visually appealing. I use Pendo for analytics, guides, the resource center, and surveys, which help me with user behavior analysis and assist users effectively. **What do you dislike about Pendo?** I don't like the technical glitches with the dashboard and replays. Also, the bugs prevent dashboard export. The initial setup of Pendo was difficult. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for user behavior analysis and to help users. ### 44. Empowers App Tracking with Intuitive UX **Rating:** 4.0/5.0 stars **Reviewed by:** Suketu P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for mobile app tagging, and it allows me to track user behavior, error states, and surveys effectively. I appreciate its great UX, with easy navigation and the simplicity to create and launch guides. **What do you dislike about Pendo?** Seeing all user activity across a timeline **What problems is Pendo solving and how is that benefiting you?** I use Pendo for tracking user behavior, error states, and surveys. It offers great UX with easy navigation, making it simple to create and launch guides. ### 45. Versatile Tool Enhancing Development Priorities **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for work, focusing on data analytics and onboarding users. It helps me determine what to prioritize for development and ensures that what we build is valuable. I find it so versatile. The features I value the most are custom reporting, page and feature tagging, and frustration metrics. **What do you dislike about Pendo?** Nothing **What problems is Pendo solving and how is that benefiting you?** Pendo helps me determine what to prioritize for development and ensures that the things we build are valuable. ### 46. Easy Setup and Simple Interface—Great for PLG Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about Pendo?** Ease of setup, found it good to get started for PLG companies. Interface was simple and any PM could relate to it very well. **What do you dislike about Pendo?** Pricing was on higher side initially, then it was moved to SLG, making it difficult to evaluate. Integrations were costly as well. **What problems is Pendo solving and how is that benefiting you?** Its helping in creating walkthrough guides, helper text without involving engineering team. Pendo helps in understanding user behaviour and track usage and adoption of features. ### 47. Pendo has potential to be very insightful, but lacks ability to gain depth and context **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Research **Reviewed Date:** June 17, 2026 **What do you like best about Pendo?** The breadth of behavior that you can track. **What do you dislike about Pendo?** Certain widgets in dashboards don't update equally and have filters apply differently. Some can be edited directly in the widget, some you need to permanently edit the report, some will update by simply updating dashboard filters. I constantly have to do all three. **What problems is Pendo solving and how is that benefiting you?** Expanding data-driven decision making beyond just researchers and into the whole product team. ### 48. Enhances Customer Engagement, Needs Better Segmentation **Rating:** 4.0/5.0 stars **Reviewed by:** Tito M. | Director, Technical Content, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like using Pendo for in-app notifications and product usage tracking. It helps in making customers aware of what's happening in the product and lets us see which features they're utilizing or where they're having troubles. **What do you dislike about Pendo?** I believe that their segmentation could be improved. **What problems is Pendo solving and how is that benefiting you?** Pendo helps notify customers about what's happening in the product and lets us track which features they're using or where they have issues. ### 49. Insightful Features Yet Licensing Could Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I love how Pendo helps me identify user pain points and the most used features on our internal tools. I enjoy the journey maps and in-app guides which work really well. The initial setup was easy, which I appreciate. **What do you dislike about Pendo?** the shared licensing to have all apps under one umbrella **What problems is Pendo solving and how is that benefiting you?** Pendo helps me identify user pain points and recognize the most used features in our internal tools. ### 50. Intuitive Navigation, Quick Setup, Needs Tagging Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Paranjay G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like Pendo because it's easy to navigate and intuitive. It helps me quickly launch new features using guides, making my work efficient. The initial setup was a breeze, which was great. **What do you dislike about Pendo?** Tagging is cumbersome and there is no feedback around irregular tag behavior, like tags breaking and no one realizing. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for measuring engagement and adoption, hypothesis testing, and improving customer reach. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+12%3A58%3A00+-0500&secure%5Bsession_id%5D=fb7d4b0a-e0de-4deb-b39c-ec940e1b3241&secure%5Btoken%5D=4e840bac01d3a9d6fb3a636183cc19a7b8790966afbc48b577b681e02b736374&format=llm_user) ## Pendo Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jaggaer](https://www.g2.com/products/jaggaer/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 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