I like Pendo's feedback feature, and I think the new AI tag maintenance feature is a game changer. Just last week, I started using it to see broken tags, and it has really wowed me by helping me clean up Pendo. Review collected by and hosted on G2.com.

Metadata audit. Please make metadata audit as fast as the new tag maintenance to catch the data errors early. Right now I have to ask a TAM to run an audit of our meta data. This is time consuming takes weeks to get back and more weeks to fix the issue. I want a page like tag AI maintenance to show me what metadata fields are repetitive and which API they are coming from and how often it is being pulled. I inherited a disaster and spent BTL to fix it. Review collected by and hosted on G2.com.

I love using Pendo for discovery and post-release processes, especially for creating reports for ELT. It solves user behavior and product roadmapping challenges during discovery, and lets me know the success of a launch and KPIs during post-release. The fact that it creates beautiful dashboards for ELT is a big plus. What I like most is its ease of use and that it requires no coding. Before Pendo, I had to pull SQL queries, but now with tagging, I can see metrics and user behavior quite easily and drill into specific users, which was a challenge with SQL. The initial setup was easy, making Pendo even more valuable to me. Review collected by and hosted on G2.com.

I find the limit of only two groups in the dashboard frustrating. I wish there was no such restriction. It would also be great to have combined metrics for our iOS, Android, and desktop platforms for better analysis. Review collected by and hosted on G2.com.

I like the ease of using Pendo; it's intuitive and backed by AI to suggest improvements. Thanks to Pendo, we can see where client pain points are and where they are succeeding. We can see what is and is not working in their experience, all powered by AI. Pendo helps us understand what is and is not working for our clients instead of waiting for them to contact us with their complaints. We see when they go in circles trying to find the right path for their journey and when they are able to quickly locate the options they want. Pendo uses AI to auto-suggest improvements and to perform baseline data analytics for us, allowing us to do a deeper dive on the information we need. Review collected by and hosted on G2.com.

I wish I could edit Pendo guides without opening them in our application. Due to our SSO, I can't open the guides for edit directly from Pendo. I have to open Pendo and then open the application in a separate window, then use Developer Tools to access the Pendo guides. It would be significantly easier if I could edit within Pendo and then only go to the application for the final review when I'm ready to go. Review collected by and hosted on G2.com.

I use Pendo to track user interaction with our product, helping to uncover both positive and negative patterns and reporting data like adoption and usage. Pendo makes it easy for me to see general metrics and drill into specific problem areas. I love that it is more intuitive and discoverable compared to our previous platform. It simplifies tagging by identifying and recommending elements on a page, reducing my workload. I appreciate that it automatically suggests metrics and data I might be interested in and informs me about features I could tag. The initial setup was easy. Review collected by and hosted on G2.com.

I'm still learning how to be better at naming conventions, and in the future I want Pendo to tag for me because it's a lot of work. Review collected by and hosted on G2.com.

I appreciate the depth of Pendo's capabilities. Moving from a similar system, Pendo simply offers more with greater detail than our previous platform. The various reporting types with analytics allow us to make product design decisions and provide valuable user data and metrics to our customer-facing team, which improves their experience and reach with our customers. Review collected by and hosted on G2.com.

While Pendo is deep, it’s also easy to drown in all the things you can do. I’m the solo Pendo user and am leading the implementation. I’ve completed the Pendo web training, which was great, but at times I still feel lost and occasionally overwhelmed with setting everything up properly. I think it really comes down to needing guidance on what to set up. For example, there are numerous analytics and reports but at the start, I had no idea what I should run, set up, or focus on first. Review collected by and hosted on G2.com.

I use Pendo to measure journey deviations, conduct surveys, provide in-app training guides, and track the adoption of tools and features. I like that it solves user complexities by allowing us to discover use cases not originally part of product builds and helps us ensure user retention by driving change. The non-technical requirements to tag, build, and track data sets are a plus because they preserve our engineering bandwidth. This capability allows us to draw insights and bring best-in-class epics to our team for prioritization. Review collected by and hosted on G2.com.

We rely heavily on A/B testing and analysis. Currently, this is something we have to complete offline through downloading data and segmenting. Also, it was difficult on federated tools but easy on non-federated web applications. Review collected by and hosted on G2.com.

I really love the Pendo guides. They are super helpful, especially when we do user surveys and user recruitment. We've used them a lot for new feature launches and other similar activities. It makes things way easier for us because we can just set up the guides, and then it's completely self-service for our users, which are healthcare providers and their office staff. This has increased our engagement with our users quite a bit. Review collected by and hosted on G2.com.

I think one of the biggest issues we run into is visibility across the entirety of our platform because of legal restrictions in the healthcare space. There's not anything specific that Pendo can do, I think it's just the nature of the industry that we're in. Review collected by and hosted on G2.com.

I use Pendo for in-app guides to recruit and schedule user interviews and usability tests. It’s more effective than what we were using before for this use case and less expensive than dedicated tools we've explored. Since we already pay for Pendo, expanding it to this use case was cost-effective. I also like how fairly easy it is to get a guide up and running quickly. Additionally, we’ve been able to schedule a steady stream of interviews by integrating Pendo with Calendly. Review collected by and hosted on G2.com.

It's a steep learning curve because the tool is so complex and does require more collaboration with engineering than you may think from a sales pitch, because what you want to measure may not be available on a click so it may require a track event to be created by an engineer. Difficult initial setup. Review collected by and hosted on G2.com.

I use Pendo for analytics and user education. It's been a massive help for gaining quantitative data that I can't source due to how my app is used. I love how easy it is to get a survey I want to run into production. Moreover, I really appreciate how funnels and dashboards can quickly show me how a rollout is progressing, helping me measure the success of a new feature I'm driving adoption for. Surveys help me turn a sense of how something is working into quantitative data, and funnels and dashboards show me who is taking all the steps to adopt a feature, which is incredibly useful. The initial setup was pretty easy, and the Pendo team was really helpful in guiding my engineers through the complicated parts. Review collected by and hosted on G2.com.

They're working hard on AI support. Sometimes it's ok. Sometimes I still need a human to help me. Just getting a support bot chat started is a multi-step process. And sometimes it just can't answer my questions like a Pendo employee can. Review collected by and hosted on G2.com.

I love Pendo's simple initial setup, particularly how easy it is to add the snippet. I find its advanced capabilities through the use of metadata impressive, allowing for a deeper analysis. I appreciate that any feature click or page view is reportable from the moment the snippet was installed, even if it wasn’t tagged initially. The embedded guide features are great because they let us insert content into the user experience in a non-disruptive way, and I really value the deep insight I get into user behaviors across our platforms. Review collected by and hosted on G2.com.

The historical metadata concept is not supported in all areas of Pendo, which limits some of our reporting capabilities. It's quite manual to build many similar reports and dashboards. Review collected by and hosted on G2.com.