Pendo brings product analytics, user segmentation, and in-app guidance together in one platform, which makes it easier to understand user behavior and drive adoption. The no-code guide builder is useful for many common scenarios, and the targeting capabilities are flexible. Once it's set up properly, it can become a valuable tool for product teams and customer success teams. Review collected by and hosted on G2.com.

The platform has a noticeable learning curve, especially for new users. Creating polished guides and managing them at scale can become time-consuming, and some customization options are limited. The interface can feel overwhelming because many features are spread across different areas. I would also like to see stronger AI-assisted authoring, better workflow automation, and a more intuitive overall experience. Review collected by and hosted on G2.com.

I use Pendo to check customer satisfaction scores and draw insights from them, which I find quite useful. It's great for seeing the way users engage with our platform easily and helps me analyze how users interact with the product, including the percentage of users accessing certain parts. I also use Pendo as an intercept tool for surveys, which is handy. Additionally, Pendo has really helped with onboarding by directing us to specific bottlenecks and reducing friction. Review collected by and hosted on G2.com.

The support is pretty much lacking. People from Pendo don't seem to know what you're asking them for. Also, there's a steep learning curve. Setting it up was pretty hard, and it took a long time to get it going. Review collected by and hosted on G2.com.

We’ve had a good experience with Pendo, even though we don’t use all of its features. We primarily use Guides to display in-app notifications about new features, planned maintenance, or temporary issues, and they’ve been very effective for communicating with users.

The Analytics section is also useful, especially because it allows filtering by multiple parameters and provides insights into user activity, including which areas of the site users interact with. Session Replay is the most valuable feature in my opinion, as it makes troubleshooting and understanding user behavior much easier. Unfortunately, it’s not included in our current package, but I believe it should be considered an essential feature. Review collected by and hosted on G2.com.

Session Replay is the most valuable feature in my opinion, but it's a paid upgrade :( Review collected by and hosted on G2.com.

I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals because they help in delivering the right communications to the right users and tracking the success of those guides. Pendo makes getting communications and training to the right people at the right time easy. Review collected by and hosted on G2.com.

GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and highlight guides that need work/need to be looked at. Better auditing metrics IN THE PRODUCT, a LOT of manual work is required to highlight guides that may have issues and what those issues might be. Review collected by and hosted on G2.com.

Pendo opens up a world of data that was usually behind the wall of dev/eng. With the power Pendo provides on insights within your product(s) you can use that to leverage meaningful ways to engage your customers and find direct insight from them. This in turn lets you get feedback from your customers to make informed decisions on what to create next. Review collected by and hosted on G2.com.

There is not much I dislike about Pendo to be honest. The NPS is going through a growing phase at the moment, but with that comes a lot more power behind it, just growing pains here and there. Review collected by and hosted on G2.com.

The information is SOOOOO valuable. I wish we could better leverage the tool as I genuinely believe it's what's needed to help our company and our CS function grow. Review collected by and hosted on G2.com.

There's a lot here; I'm sure we're not using anything to the degree that we could (our fault, not Pendo's). But, we've had amazing support from our account team (past and present) and we're working on a path forward together. Review collected by and hosted on G2.com.

I like how easy it is to see feature usage and user behavior in one place with Pendo. The in-app guides and feedback tools are especially helpful for improving adoption without extra effort. They let us guide users inside the product and collect feedback in real time, so users don't get stuck and we don't have to rely only on support tickets or surveys. Review collected by and hosted on G2.com.

Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easier to use day to day. The initial setup was fairly straightforward, but getting most value out of advanced features took some time and learning. Review collected by and hosted on G2.com.

I love the level of detail in the "Feature Use" analytics, which lets me see exactly how many accounts are interacting with specific UI elements like the "Date Range Document". The NPS dashboard is also incredibly intuitive, offering a clear visual breakdown of promoters, passives, and detractors, along with real-time response rates. Overall, it’s a powerful all-in-one solution that helps turn complex user behavior data into actionable product insights. Review collected by and hosted on G2.com.

The initial feature tagging in the app can be a bit finicky at times, especially if your application uses complex CSS selectors or includes dynamic elements. I’ve also noticed that the dashboard can occasionally take a few extra seconds to fully populate when switching between higher-volume data modules like “Visitors” and “Paths.” Review collected by and hosted on G2.com.

Pendo is an all-in-one solution for Product and Success teams. I have visibility into my user base activity in my product, session replay capability, and a product feedback portal. All of this in one platform provides a lot of value and time savings to our team. Review collected by and hosted on G2.com.

Usability has always been a headache. We've been a Pendo customer for many years. Set-up and implementation of the core product and new add-ons is cumbersome and difficult. The Replay module is an exception to that. Review collected by and hosted on G2.com.

I love using the guides. They’re a real game changer because they help our clients clearly understand what different items mean and how to use them. Review collected by and hosted on G2.com.

It’s frustrating having to upgrade just to use some of the features. Review collected by and hosted on G2.com.