--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1808 scale: '5' date_modified: '2026-08-14' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,808 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. (202 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. (165 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. (122 reviews) - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. (116 reviews) - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. (67 reviews) - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. (63 reviews) - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. (47 reviews) - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Data driven product experience, Pendo Turning user behavior into strategic roadmaps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Pendo?** I love the level of detail in the "Feature Use" analytics, which lets me see exactly how many accounts are interacting with specific UI elements like the "Date Range Document". The NPS dashboard is also incredibly intuitive, offering a clear visual breakdown of promoters, passives, and detractors, along with real-time response rates. Overall, it’s a powerful all-in-one solution that helps turn complex user behavior data into actionable product insights. **What do you dislike about Pendo?** The initial feature tagging in the app can be a bit finicky at times, especially if your application uses complex CSS selectors or includes dynamic elements. I’ve also noticed that the dashboard can occasionally take a few extra seconds to fully populate when switching between higher-volume data modules like “Visitors” and “Paths.” **What problems is Pendo solving and how is that benefiting you?** Pendo has solved our “data blindness” by giving us a single source of truth for how our users actually experience our product day to day. It has removed the need for manual NPS surveys by automating the feedback loop directly within the user workflow. This has had a direct impact on our engineering roadmap, since we can now prioritize feature fixes based on real usage data instead of relying on internal assumptions. ### 2. Intuitive UI and Powerful Segmentation for Targeted Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Angelo A. | Team Lead and Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Pendo?** Pendo provides an intuitive, well-organized UI that makes it easy to handle analytics and application integrations, such as in-app messaging, in a straightforward way. It also allows you to group metadata into segments, which helps you narrow your focus and target specific customer data more precisely. **What do you dislike about Pendo?** Pricing is my biggest concern when it comes to adopting Pendo. For businesses with only a small customer base, their pricing model can easily exceed the budget you’d typically set aside for analytics software. Their environment segmentation also leaves a lot of room for improvement. In general, they suggest combining dev, QA, and production users into a single bucket, which becomes harder to manage—especially if you need to run custom reports that focus only on production data. If the setup isn’t done correctly from the start, it can quickly become very challenging to maintain and report on accurately. **What problems is Pendo solving and how is that benefiting you?** Knowing insight about users and customers allow us to focus on product features which we can further extend and improve. This also allows us to bring into the roadmap those features which becomes key features of our product. ### 3. Intuitive Platform with Customization, Lacks Notification Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Pendo?** I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provide a lot of flexibility, making it easy for me to narrow down populations to track and communicate with. It also makes it fast and easy to get users to get on calls with me and allows me to get quick quantitative and qualitative data. **What do you dislike about Pendo?** I think Pendo needs to build out its notification functionality. I'd like to be notified of certain behaviors, like the submission of guide polls, through email or Slack notifications. Currently, I find myself checking Pendo too often during the day because it doesn't notify me when there's something I need to see. Also, while I wasn't responsible for the code setup, I found that tagging had a learning curve. **What problems is Pendo solving and how is that benefiting you?** Pendo makes it fast and easy to connect with users, gather quick quantitative and qualitative data, and track and communicate with specific populations. ### 4. Comprehensive Insights with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** 🦩 Robert R. | Vice President Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Pendo?** I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo. **What do you dislike about Pendo?** Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to understand user behavior, identify feature usage, and address friction points. It provides a comprehensive view with user feedback and sentiment. The agent analytics feature is key for tracking AI interactions. Their excellent customer support enhances our use of the product. ### 5. Started using Pendo at my current job, and now use it every single day and attend their conferences **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Product Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Pendo?** What I like best about Pendo is how seamlessly it connects product usage analytics with in-app guidance. It’s a rare combination that lets us both understand user behavior and act on those insights directly in the platform. The ability to create targeted walkthroughs, onboarding flows, and feedback polls without engineering support has been a game-changer for helping users adopt new features and for training internal teams. I've also always been a bit intimidated by creating my own dashboards to monitor feature and product usage and identify knowledge gaps, but Pendo makes this extremely simple and easy to setup and their excellent UI helps make the process enjoyable. **What do you dislike about Pendo?** Pendo is incredibly powerful, but some aspects of setup and organization can feel complex or disorganized, especially when managing multiple apps or large guide libraries. It takes some time to build a clean, scalable structure for tags, segments, and guides. That said, once it’s in place, the payoff is absolutely worth it. I'd love for Pendo to implement more options for organizing pages, features, dashboards, reports, guides, etc. Something like the ability to group things with sub-groups/folders or more ways to tag objects for simple filtering. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for everything from the resouce center, in-app guides, and pop-ups, to deep usage analytics, dashboards, and ongoing feature usage tracking. Pendo helps us bridge the gap between product insights and user enablement. We use it to understand how customers and internal teams interact with our DSP, identify friction points, and deliver in-app guides that teach new workflows or features right where users need them. It’s reduced our reliance on live training, improved onboarding consistency, and given us data to continuously refine the user experience. ### 6. Powerful In-App Guidance & Analytics, but Pricing and Setup Can Feel Overwhelming **Rating:** 3.5/5.0 stars **Reviewed by:** Bharath B. | Lead Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Pendo?** Having in-app guidance, robust analytics, session replays, and feedback tools all in one platform also provides deep visibility into how users actually experience the product, so it’s easier to understand what’s working and where people may be getting stuck. **What do you dislike about Pendo?** The pricing is a bit expensive. Also, the interface and initial setup process overwhelming at first, with a steeper learning curve compared with simpler alternatives. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand how users actually interact with our product by combining usage analytics, in-app feedback, and guidance. This benefits me by enabling more data-driven product decisions, faster validation of assumptions, and the ability to improve adoption and usability without relying solely on external research or engineering-heavy instrumentation. ### 7. Data-Driven Insights with Room for UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Pendo?** I like that Pendo helps us understand how much people like our product or application and provides insights on how we can improve. The dashboard is great because I can see all the stats at once without having to do anything special. Everything is ready when I log in, which is really convenient. Furthermore, the documentation is well diversified and easy to use, making it simple to set up the API and get started without any problems. **What do you dislike about Pendo?** The color scheme and theme in Pendo could use more customization options. I think it should be in the user's control to change the theme as per their preference, like allowing for a light or dark mode. Some parts of the interface feel flat and having the ability for more personalization would improve the user experience. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for data analytics in my AI-based hospital CRM, where it helps send daily analytics to the vendor. It solves the problem by collecting user feedback and experience, helping us understand product satisfaction and enabling product improvements. ### 8. Empowers User Insights, Seamless Guide Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan S. | Director, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Pendo?** I use Pendo for in-app surveys, seeing usage data, and tracking trends within the product, which is really helpful for reporting and providing in-app guidance. It helps us understand user behavior better, like what pages users stay on and how they interact with them. I like that it lets us set up user guides based on the pages and add new features. I find it really useful because it informs us, allowing us to be proactive, which ultimately helps our customers. The interface is super easy to set up for in-app guides, and setting up new guides or interfaces is very easy. **What do you dislike about Pendo?** Sometimes it's hard to get exact user data. If I want an exact customer name, I have found it challenging. **What problems is Pendo solving and how is that benefiting you?** Pendo helps solve the black box behavior of our users. We can see what pages they stay on and how they interact with them, enabling us to set up user guides and add new features. Be proactive ### 9. My favorite tool for understanding customer usage in our multi-product platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah A. | Senior Product Marketing Manager - Agent Platform, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Pendo?** It's such an easy user interface and had simple, clean, great visuals. It's easy to see which features or products are the most used, filtered by a time frame, or filtered by product or users, etc. It's nice to see how long users stay within a feature too! Our CSM team used it daily especially when looking into customer usage. **What do you dislike about Pendo?** I does take a lot of clicks to really get to where you want to go like narrowing down the power users for X feature, but I suppose that makes sense for granular data. **What problems is Pendo solving and how is that benefiting you?** We didn't have insight before on what our customers where exactly doing within our multiproduct solution. Now we're able to see that XYZ company has used Product A the most and these are the following power users in the tool. Makes it even more valuable when CSMs and AEs reach out to provide more updates to the product that customer uses the most. It helped us maintain a 98% retention rate. ### 10. Streamlined In-App Guidance & Effective for User Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Raghuram V. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Pendo?** The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed. Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages. One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments. Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently. **What do you dislike about Pendo?** The platform currently lacks robust in-app filtering and sorting options. This makes it harder to drill down into specific user segments or behaviors directly within the interface, adding friction to analysis workflows. There’s no native feature to identify users who have opted out of NPS surveys. This limits visibility into survey engagement gaps and makes it difficult to understand the full response context. Pendo does not automatically exclude or manage decommissioned accounts, which can lead to inflated or misleading user data unless handled manually. **What problems is Pendo solving and how is that benefiting you?** 1. Clear visibility into product usage: Helping feature prioritization based on actual customer behavior 2. In-App NPS Survey: Helps gather sentiment without engineering support. 3. Guides and updates on What's New: Helping the Documentation team educate users faster without Engineering team support again. ### 11. Game changer for businesses who want to learn how their software is being used **Rating:** 5.0/5.0 stars **Reviewed by:** Christian A. | Sr Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Pendo?** I really appreciate being able to combine data analytics with customer in-app engagement, all through a no-code solution. This integration makes it much easier for me to manage both aspects without needing to write any code. **What do you dislike about Pendo?** To track features, you need to manually tag them. While this isn't difficult, it does add an extra step whenever you release something new. That said, Pendo has improved significantly and now makes tagging much easier with its tagging suggestions, which I find myself using quite often. **What problems is Pendo solving and how is that benefiting you?** As a fast-growing startup, it's important for us to make the most of our available resources. Pendo provides us with the data we need to make more informed, data-driven decisions that we can confidently support. We are able to track how these decisions impact our users and observe their adoption over time. Additionally, we use Pendo to gain insights into our users' needs through in-app engagement guides. ### 12. Versatile Platform with User-Friendly Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Joel K. **Reviewed Date:** November 17, 2025 **What do you like best about Pendo?** I use Pendo for in-product analytics, feedback management, and customer communications, which efficiently caters to our wide-ranging functionality needs. I love that Pendo provides a super-easy way to deliver specific messages to our customers without requiring technical intervention. Its platform is exceptionally easy to navigate for analytics, and my team finds it more user-friendly than other options like Google Analytics. The breadth of problems Pendo solves within one ecosystem is remarkable; without it, we would need to manage three or four other services to achieve similar functionality. I greatly appreciate the variety of ways Pendo allows us to interact with our customers and view their journey in a centralized manner. This consolidates our processes, enhancing our efficiency and providing significant value. **What do you dislike about Pendo?** I find the lack of a 'read-only' access option for user accounts problematic. It creates unnecessary access across the company, limiting my ability to control who sees what information. Additionally, constant updates and changes in the account management and success teams disrupt consistency and continuity, making it challenging to resolve issues promptly. I also needed more hands-on technical assistance during the initial setup to avoid early mistakes, which Pendo did not adequately provide. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for easy in-product customer messaging and analytics, eliminating the need for multiple services and simplifying customer journey management. ### 13. Low-Code Setup and Powerful Analytics for Client Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Pendo?** The ease of installation and configuration, mostly the ability to track pages and features without needing the assistance of the engineering team The fact that Pendo serves as both an analytics tool and a tool to communicate with clients and guide them in our app. **What do you dislike about Pendo?** The limitations with behavioral segments: they can only be used for reports but cannot be used to define the audience of a guide. Creating a guide targeted towards users who exhibit a specific behavior is thus more complex. The lack of flexibility for data explorer charts (some charts are unavailable based on the type of data, only 10 data elements can be displayed on the graph) A specific license is required to be able to export data to an external BI tool and perform more advanced reporting **What problems is Pendo solving and how is that benefiting you?** We have a broad product and clients from different industries whose needs vary depending on their phase of operations or their context (contractor, operator, healthcare organization). Pendo allows us to prioritize features and bug fixes based on page/feature usage, conduct discovery activities for specific usage scenarios that we have observed or analyze a specific flow and identify potential pain points. ### 14. Excellent Support, Vital Analytics with Minor Cookie Concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Karin C. **Reviewed Date:** November 13, 2025 **What do you like best about Pendo?** I appreciate the valuable usage analytics tracking Pendo provides for our commercial software products, which helps us gather seamless information about feature usage. This data is instrumental in making informed product decisions about features that are succeeding, those that aren't, and areas where additional training or expansion might be needed. Without Pendo's insights, clear decision-making would be challenging. A standout aspect of Pendo is the exceptional support from their team, including dedicated customer support representatives and technical account managers. This level of support significantly enhances our experience with Pendo. Additionally, Pendo's training resources are excellent, enabling us to effectively onboard new data analysts and have them proficiently working with the tool within a month. **What do you dislike about Pendo?** I'm frustrated by the issue where users who decline functional cookies cannot be tracked by Pendo. This not only prevents us from tracking important user behavior but also limits users' ability to engage with feedback mechanisms and in-app guides. It creates significant problems for us, and having a solution that remains compliant with regulatory requirements while maintaining basic Pendo functionality for all users, regardless of their cookie preferences, would make a big difference. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to gain seamless feature usage insights, guiding product decisions and optimizing training efforts. It provides clear data for strategic planning without which decision-making would be unclear. ### 15. Actionable Customer Insights That Drive Adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Valeria R. | Senior Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Pendo?** What I like the most about Pendo is that it provides real actionable insights about customer behavior within the product. Those are very valuable to evaluate and analyze adoption. **What do you dislike about Pendo?** What I dislike about Pendo is that in many cases, it is not user friendly. Sometimes the menu is confusing and it requires training to be able to understand it. **What problems is Pendo solving and how is that benefiting you?** I can clearly see how the users are navigating the platform and the pop up notification and guides help with marketing efforts to commercialize new products. ### 16. Effortless Guide Creation, Powerful Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** LaTobia A. **Reviewed Date:** November 11, 2025 **What do you like best about Pendo?** I really appreciate how user-friendly Pendo is when it comes to building guides, walkthroughs, and tooltips for our customers. It allows me to easily modify a public guide if I make a mistake, without the need to take it down and reconfigure everything, which saves me a lot of time and effort. This ease of use significantly enhances the adoption and marketability of our features, especially since not everyone reads emails. Another aspect I admire about Pendo is the comprehensive range of research and reports it offers. I can pull detailed performance data on guides, track customer engagement from first-time use to frequently visited features, and examine how customers navigate our product. Additionally, the integration with Salesforce enriches our customer data, enabling us to be better prepared and provide more targeted information and awareness. The seamless integration makes Pendo feel native to our product, enhancing the overall user experience. Moreover, Pendo simplifies the promotion of our products in a way that aligns perfectly with our brand, adding to the native and intuitive feel of our offerings. **What do you dislike about Pendo?** I wish Pendo had a way to retrieve accidentally deleted guides without needing to contact support. While Pendo support is fast, it would be more convenient to handle such recoveries on our own as admins. The issue arises when guides are mistakenly deleted during cleanup efforts, making the process cumbersome. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for increasing feature awareness and adoption while understanding customer needs through analytics. It helps my team see which features are effective and aids in future strategic planning by providing insights into customer segmentation and feature stickiness. ### 17. Good tool for UI or product insights **Rating:** 5.0/5.0 stars **Reviewed by:** Supriya S. | System Architecture, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Pendo?** Once you learn how to use the platform, it's the most useful tool with some amazing features like guides, Visitors and accounts insights. Its helps to track the customer interest and also great for collecting the customer feedback like NPS, the data is always accurate and reliable. Additionally, their customer support and engineering teams are helpful and quick to resolve issues. I have utilized the tool on a daily basis. **What do you dislike about Pendo?** It's a bit pricey and for certain integrations you might have to face the additional charges, however once the setup is done it gives the accurate data. **What problems is Pendo solving and how is that benefiting you?** Pendo gives the data on how our customers are using our products or UI and on the basis of which, we get the insights on our customer interest and behavior, our css team can use this information while engaging with the customers for better adoption and Pendo also collects the customer feedback like NPS. ### 18. Great product with excellent on-boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pendo?** Pendo, as a product, really amplifies the ability for Product teams to be "data led" in roadmap planning. The ability to turn a mass of disparate data into simple, easy to understand, dashboards and metrics to understand user behaviour, account health, and sentiment and feedback. It took a bit of effort to implement, as expected, to get our desired outputs but once set up it's running on it's own. I start each day checking into Pendo to see what is going on and what to be aware of. As an in-product on-boarding and training tool it really is great and gets high marks from our users from a usability and outcome perspective. Pendo as an organization has been great to deal with. The implementation consulting and training was top notch and the regular checkins are always appreciated. **What do you dislike about Pendo?** Some more advanced, or highly configurable, dashboards would be nice. Some integrations require an add-on purchase which just adds friction to adopting. **What problems is Pendo solving and how is that benefiting you?** Three key problems: - Product usage analytics - Ideating and testing with select users - User onboarding and training ### 19. A mostly good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pendo?** Pendo has been helpful for all of our company's marketing campaigns. It's one of our more frequent main channels of communication and has been useful in reaching our clients for different kinds of objectives like: awareness building, increasing utilization, reminders / memos, and anything else we might need to push to our clients' attention. I like that it can accommodate different forms of media (Text, Image, GIF, Videos, Link-Outs) as it allows our content to be more versatile. I also like that Pendo has a built-in analytics feature allowing us to see how effective a campaign has been. Pendo also has a responsive customer support service and is swiftly able to reply to our concerns. **What do you dislike about Pendo?** The learning curve is quite steep and it took a while before I got used to how Pendo works and, even then I was still learning how to use it better. Another thing that could be improved is the user experience for designing Guides / pop-ups. When I was starting out in using Pendo, I remember how confusing it was to design using Pendo's designer with the padding, the strictness of the placement of the features / buttons. While I've gotten used to this, and I think I understand it being the way it is to ensure precision with designs, it's still something that I think could be better. There have also been instances where Pendo guides would show up for accounts that have already been marked "do not show". **What problems is Pendo solving and how is that benefiting you?** We primarily use Pendo as an additional channel of communication and benefits us by providing an avenue of reaching our clients and their employees. ### 20. Loved the Analytics and Data Graphs **Rating:** 5.0/5.0 stars **Reviewed by:** Nitish r. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2026 **What do you like best about Pendo?** Analytics, Data graphs and custom dashboards. **What do you dislike about Pendo?** Web site feels like bit slow and SDK has to be optimised. **What problems is Pendo solving and how is that benefiting you?** Data analytics and User data ### 21. Powerful user insights that drive product decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Pendo?** Pendo has become our go-to analytics tool for understanding how users interact with our product. Its granular reporting allows us to pinpoint which customer segments contribute the most (and least) to overall usage, helping us better focus our engagement efforts. The funnel and behavior analysis features give us clear visibility into conversion rates and drop-off points, empowering our team to make data-driven decisions that improve activation and retention. Most importantly, the built-in CSAT and NPS tools make it easy to capture customer sentiment and qualitative feedback — giving us a real pulse on how users feel about our product and where we can improve. **What do you dislike about Pendo?** While Pendo offers powerful insights and in-app tooling, the pricing quickly becomes hard to justify — especially for startups or scaling teams. The cost ramps up significantly as your MAU (Monthly Active Users) increase, making it feel like you’re penalized for product growth. Although the analytics and feedback features are solid, they often feel locked behind additional expensive tiers. The UI can also be overwhelming at first, with a steep learning curve and features that require technical setup or tagging just to get basic reports up and running. Overall, the value just doesn’t match the high price point — especially when more affordable and easier-to-use alternatives are available. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand how users are interacting with our product and why they behave the way they do — enabling us to make smarter product decisions. By giving visibility into usage patterns, feature adoption, conversion funnels, and drop-off points, it allows us to identify which segments are highly engaged and which ones need extra attention so we can drive higher activation and retention. Additionally, the built-in CSAT and NPS tools help us capture user sentiment and qualitative feedback at scale, giving us actionable insights that guide our roadmap and improve the overall customer experience. ### 22. Pendo is a Great tool for understanding and guiding users. **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak C. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Pendo?** Pendo is easy to navigate, and setting it up was much smoother than i excepted. The Guides and walkthroughs are simple to create, which helps us onboard users without relying too much on email instructions. I use it regularly to check product analytics and see which features get the most engagement. And Integration with our existing tools was straightforward, which made adoption easier for the whole team. and once i stuck somewhere and support team guide me very easily. **What do you dislike about Pendo?** Nothing from my side, It works fine. I haven't found anything. **What problems is Pendo solving and how is that benefiting you?** It helps us better understand our user's behavior and guide them through the product more effectively, improving overall adoption and reducing support tickets. ### 23. Pendo Makes It Easy to Show Targeted Messages Across Your Website and App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Pendo?** Pendo makes it easy to deliver targeted messages across different areas of our application. They have a great analytics tool, and the in-app guides are great. **What do you dislike about Pendo?** I think there is a bit of a learning curve initially but otherwise the tool is great. **What problems is Pendo solving and how is that benefiting you?** Providing targeting messaging across our app. ### 24. Useful for in-app campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Dominique Ann Philomena L. | Product Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Pendo?** I like how I can easily set up in-app notifications for marketing campaigns or reminders. I like that I can also do targeted segmentation for the audience. The analytics of each guide are also useful in tracking performance. **What do you dislike about Pendo?** I wish there were more in depth analytics from the guide performance and that there's an easier way to setup instructional guides/pop-ups especially for new product features or certain capabilities that we want to highlight in our product/s. **What problems is Pendo solving and how is that benefiting you?** Pendo helps solve targeted communication with our ideal personas/audience and helps track product usage. ### 25. The Ultimate Product Experience Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rajath S. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Pendo?** Pendo has completely changed the way I work, and honestly, I love everything about it! Analytics – What a game-changer! Our org used to have WalkMe, and pulling analytics was a nightmare. It was an all-day task—extracting reports, cleaning them up, putting them into Excel, and then creating Pivot charts just to make sense of the data. But the first time I saw Pendo’s Dashboards? Mind blown. Everything I needed was right there, beautifully organized and easy to analyze. Guides Configuration – Next level! The flexibility Pendo offers here is incredible. The code block is hands down my favorite feature. Initially, I missed the auto-click trigger from WalkMe, but then Pendo introduced Automate, and wow—it’s not just auto-click, but auto-fill too. It’s like getting a bonus on top of a bonus! Overall, Pendo is an absolute game-changer, and I couldn’t imagine my work without it now. 10/10, highly recommend! 🚀 **What do you dislike about Pendo?** There's one feature that Pendo kind of lacks: the way the badges work, which is really not great. I mean, if there was a capability of using the badges as CTA buttons like how we used to do in WalkMe & then attaching a guide to that badge and, with a click of it, the guide attached to the badge would trigger. **What problems is Pendo solving and how is that benefiting you?** Analytics – What a game-changer! Our org used to have WalkMe, and pulling analytics was a nightmare. It was an all-day task—extracting reports, cleaning them up, putting them into Excel, and then creating Pivot charts just to make sense of the data. But the first time I saw Pendo’s Dashboards? Mind blown. Everything I needed was right there, beautifully organized and easy to analyze. ### 26. Pendo is very simple to use and delivered the result easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Pendo?** Pendo software is higly recmmendable and is greatly appreciated due to it's powerful product analytics and capabilities of user onboarding. Pendo has great integration capabilities with the amazing toold like Salesforce and Slack. Additionally it has great UI that is easy toimplement and navigate. **What do you dislike about Pendo?** i am working on pendo since long and using it on my daily work , since then i have no complaints about Pendo, It is perfectly fine. **What problems is Pendo solving and how is that benefiting you?** With the help of using Pendo there were many prolems which we are able to solve like Pendo is helping inimproving user experience, by increasing retention ( it is helping in identyfying underused features so that we can re engage users proactively and can reduce churn. ### 27. A Powerful Platform for Product Insights and In-App Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Pendo?** Pendo gives us a comprehensive view of how our customers interact with our product. The analytics, segmentation, and in-app guide capabilities allow us to better understand user behavior, tailor onboarding experiences, and deliver timely messages directly within the platform. The combination of product usage data with engagement tools has helped us improve adoption of key features and provide proactive support. **What do you dislike about Pendo?** While Pendo offers strong capabilities, the learning curve can be steep for new users—especially when setting up complex reports or implementing more advanced features like data integrations. Additionally, the UI could be more intuitive for managing large sets of tags, segments, and guides, which can become cumbersome at scale. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us bridge the gap between product usage data and customer engagement. We can see exactly which features are being used, by whom, and how often, which helps us prioritize product improvements and training efforts. The in-app guides let us reach customers at the moment they need help—reducing support tickets and improving onboarding. Pendo’s analytics also give us actionable insights for customer success and product teams, helping us make data-driven decisions that improve adoption, retention, and the overall customer experience. ### 28. Effective Onboarding & Educational Tool for Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany C. | Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Pendo?** I like the abilitiy to leverage Pendo as another communication tool for customers. Sometimes email communication can be overwhelming or become stale. Pendo allows for us to switch up how we onboard, educate and introduce new features to our customers. In addition to that, with the wealth of data available, we're able to integrate that data in other systems to leverage Pendo activity in customer conversations. **What do you dislike about Pendo?** Sometimes the ability to setup guides can be finicky and challenging. Overall it's easy, but when creating step-by-step guides, sometimes they are time consuming to complete. **What problems is Pendo solving and how is that benefiting you?** With a lot of changes to the software we're using, we like to identify what customers are and aren't doing when using our backend system. Pendo provides visibility to assist with technical escalations, to assist with eductational resources and also to help with onboarding and retention conversations. ### 29. Insightful Analytics, but a Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Pendo?** Analytics always gave me insights that I needed under the premise of actually know what I needed to track in order to properly gather data **What do you dislike about Pendo?** Learning curve steep, so can take some time to understand how to use it **What problems is Pendo solving and how is that benefiting you?** Gives us insights to customer engagement ### 30. Great Product Analytics Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia M. | Product Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Pendo?** Very good for product analytics and monitoring metrics that cater to both growth and product teams **What do you dislike about Pendo?** The cost is a bit steep and in app guide set-up could be a bit more intuitive **What problems is Pendo solving and how is that benefiting you?** Product Data analytics and in-app nudges for growth teams ### 31. Delivers what it promises **Rating:** 5.0/5.0 stars **Reviewed by:** Stalin M. | Director Strategy & Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Pendo?** Pendo is not only abaout product analytics. It is much more than that. I am yet to use this to a 100% rate. **What do you dislike about Pendo?** May be include a bit of more customizations when it comes to designing texts. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us in retention of clients, help in cross and up sell. ### 32. Monitoring feedback and analyzing data for customer experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Kacey S. | Customer Success Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Pendo?** I analyze results within Pendo frequently, at least a few times a week, and monitor the responses from our customers via NPS and an in-product survey. Pendo provides a comprehensive view of user behavior and feedback, making it easy to understand how customers interact with our product and what they value most. Its analytics allow us to pinpoint trends, prioritize high-impact features, and identify areas for improvement with data-driven clarity. The feedback tool is especially helpful for capturing user input in real time, giving us a direct line to customer needs and helping to prioritize feature development. With Pendo, we can centralize insights across user segments, enabling a more targeted and effective approach to improving customer experience. Customer support at Pendo has been great, with our team receiving weekly workshops on data analysis and responsive support from our representative when a question comes up. **What do you dislike about Pendo?** One downside is the challenge with survey data extraction—currently, Pendo’s export options can be limited, making it difficult to retrieve survey responses in a format suitable for detailed external analysis. Integration of API keys for our data extraction process within Pendo has not been implemented, however, I think this would help to improve the experience. Additionally, Pendo doesn’t capture metadata at the precise moment a survey is taken, which can lead to inconsistencies in tracking user context and make it harder to align feedback with specific behaviors or segments. Another drawback is the lack of customization within individual NPS and guide reporting columns, restricting our ability to tailor reports to specific needs or group insights in meaningful ways. Additionally, implementing tags is very manual and has been an extensive process for our team to complete. If tagless data collection or automated tagging was enabled, this would save so much time. These limitations can require additional manual work to fill in gaps, reducing the overall efficiency of Pendo’s reporting capabilities. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us understand user behavior to enable data-driven decisions to improve our user experience within our products. We are also using Pendo to collect and manage feedback which allows us to streamline the collection of data and centralize and align cross-departmental teams with that data. Although I'm not working in this area, our company also uses Pendo to improve onboarding processes and feature adoption within our products using tool tips and guides to help increase time-to-value for our users. ### 33. Helped us develop baseline analytics for our web & app products **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob W. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Pendo?** Pendo is a great tool to get your app or web product up-to-speed with real-time analytics. It's great for your daily at-a-glance look to view a dashboard and see how your product is performing, and great if you want to spend more time in the product discovering Pendo's other internal products (Orchestrate, Guides, and more). It's fairly easy to use once things are up and running. Pendo is a great product, and their technical account managers/customer support are the best I've ever worked with. **What do you dislike about Pendo?** Getting used to using Pendo has a bit of a learning curve, but it does pay off. Implementing Pendo all over your site (tagging pages, creating track events, creating dashboards) also can be slow at first, but Pendo as a company and their technical account managers/customer support helps us along the way with every single question we have. As a technical product, things can be tough to understand at first, but that is the only obstacle I'm facing currently. **What problems is Pendo solving and how is that benefiting you?** Pendo has helped us develop baseline product analytics for our web and our app. Previously, we did not have a real-time solution for analytics and relied on manual reports from an external vendor. ### 34. Our user experience has improved, all because of Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen M. | Data Scientist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Pendo?** Pendo makes it easy for us to track user actions in detail; we can also audit sites to find pages without tags or with obvious problems; and it uses all the data retrieved from these tags to improve site speed. Constant updates completely improve our user experience and the interface is intuitive. The customer service is highly rated and very responsive. We have been able to improve site performance metrics, search engine traffic, and content quality by using it. **What do you dislike about Pendo?** It was a little difficult for us because setting up external reports is complex and requires specific processes. However, with the help of technical support, which is very attentive and prompt, we were able to figure it out. **What problems is Pendo solving and how is that benefiting you?** Getting comprehensive information about a service used to be a huge hassle, but with Pendo we can now track all the software services the company needs through the web. Behavior patterns and potential opportunities can be graphically displayed. The ability to run surveys and get immediate feedback has also helped us to improve the introduction of new services or features. It has ensured that our website loads properly and automatically checks that the analytics codes are collecting the right data. ### 35. Best Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Adria O. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Pendo?** The analytics on the use of our product is amazing. You can look at client usage as a granular level, this helps us to understand the needs of our clients and create workflows and guides to benefit the client experience. **What do you dislike about Pendo?** Realising you do not need Tags for everything, but that is more of a user issue and not Pendo. **What problems is Pendo solving and how is that benefiting you?** Pendo solve an array of solutions, from analytics, to onboarding clients. ### 36. Great tool for a simple product analytics and user surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Anton K. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Pendo?** At Elsevier, we use Pendo to build comprehensive multi-product analytics using its capabilities to track user behavior and launch custom guides to survey users. It allows us to unify data analytics across all products and use a single tool for almost a hundred different products **What do you dislike about Pendo?** For 6 months of using Pendo, I didn't find any significant flaws. Perhaps, the only thing is the level of details in user behavioral analytics. But on the other hand, I didn't expect Pendo to be able to give deep insights into it **What problems is Pendo solving and how is that benefiting you?** It allows us to monitor basic product usage (e.g., MAU, key actions, etc.) + using Pendo we regularly survey our users (e.g., for NPS, CSAT, or other usability and loyalty metrics) ### 37. Valuable Product Insights that Drive Adoption and Development **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | ERP & Customer Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Pendo?** The analytics and feedback are top of the list for me. I enjoy reading what people like and don't like about our software. I like understanding their challenges and seeing how they use our software to re-think how something is done or how it is explained to our end user. **What do you dislike about Pendo?** The polls feature is a bit lacking in options and guide orchestration could use improvement. **What problems is Pendo solving and how is that benefiting you?** Mostly product/feature feedback and user research at this time. The analytics are a great help in understanding how much of an impact a new feature or service might bring as well. ### 38. The best analytics software for product people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Pendo?** The depth and level of granularity you can get to with Pendo is the best in the market IMO. This is my third time implementing and using Pendo for data informed decision making and it has always contributed significantly to improving KPIs and centering internal discussions around usage data and user needs. Integration is fairly simple to get started (just a simple snippet of code) and once implmeneted it's easy to get buy in for additional meta data to support advanced reporting. **What do you dislike about Pendo?** I wish all reports had embeddable components into the dashboards I'm building, and that "time on page" had its own component too. We currently solve it with links in dashboards to those reports and it works well, just takes another click. **What problems is Pendo solving and how is that benefiting you?** With Pendo, we can easily answer complex usage questions like "In what ways do this group of users in EMEA differs from that group of users in APAC", or: "Out of 120 filtering parameteres - which ones are used before search and which ones are used only after?" As well as simple ones like "What do users do on page X?" and: "How many people who pay for Pro membership use feature Y". The new "Workflows" feature sealed the deal for us as it's the best solution I've ever seen for tracking a multitude of user funnels in complex flows with hundreds of path options. The ease of implementation without the constant need to send events manually and change them with every release - Pendo provides a one-stop-shop for both analytics and adoption efforts in one place, with zero dev time needed beyond the initial setup. ### 39. Pendo - A Great Addition to Any CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Pendo?** Pendo allows us to gather detailed analytics about how users interact with our CRM, and provides tools to create in-app messages, walkthroughs, tooltips, and guides. We also use the Listen module to capture feedback from users directly within our CRM. **What do you dislike about Pendo?** There is quite a bit of manual work when it comes to tagging Pages and Features. **What problems is Pendo solving and how is that benefiting you?** Pendo lets us guide users through the product in real-time, offering tips and walkthroughs where we need them. We can also track user adoption and pinpoint areas needed for improvement. ### 40. Pendo is my favorite software tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie B. | Director, Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Pendo?** The combination of guides and analytics is great. They are constantly doing work to improve and update their feature set. **What do you dislike about Pendo?** It can be difficult to get tech support on the phone but once you do they are super helpful. **What problems is Pendo solving and how is that benefiting you?** We use Pendo for in-platform guidance from release notes to tooltips and walkthroughs. Our platform can be confusing and unintuitive so it helps us improve that experience without using any eng resources. We also use it for product analytics and making roadmap decisions which leadership is starting to see the value of. ### 41. Good Tool but needs some work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Pendo?** Pendo is a very good tool. It allows us to truly capture information from users while in app. **What do you dislike about Pendo?** I wish the app had better filter/guide/segment capabilites. As of right now, it is limited to customer fields to be added that would be super helpful to us to tell the story of our users **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to gain insights from users on an ongoing bases. With info collected from Pendo, we can update programs to create better user experiences. ### 42. Built for Product Managers **Rating:** 4.5/5.0 stars **Reviewed by:** Sean C. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Pendo?** The analytics capabilities provide everything a product manager needs to learn about their users. Pendo also provides the ability to connect directly with users with in-app surveys and polls and being able to do that without bugging the development team is so valuable. It allows product teams to do their job. **What do you dislike about Pendo?** The only minor downside is the learning curve for building out the in-app guides. **What problems is Pendo solving and how is that benefiting you?** Being able to understand how our users use our product and not burden our development team with report/data requests. ### 43. Great for non technical people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Pendo?** I love how much I can accomplish with Pendo without needing to depend on technical teams. It's user-friendly, the tables are excellent, tagging is straightforward, funnels work seamlessly, and the segments are thoughtfully designed for highly precise targeting. Plus, the guides are incredibly effective for boosting engagement. **What do you dislike about Pendo?** They can definitely improve roadmaps. We decided not to pay for the Listen extension until they have a more solid product for roadmaps and product prioritization. **What problems is Pendo solving and how is that benefiting you?** Product analytics, product highlight to drive activation and product adoption, education through Help center, collecting feedback ### 44. Pendo allowed us to understand our users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Pendo?** Pendo allowed our organization to democratize access to product insights, scale to meet our needs and keep our product development teams focused on building the best product experience. Pendo platform provides our product teams a easy & quick installation, ability to easily onboard, analyze and get to valuable insights. Product teams now have the insights to understand customer & user behavior patterns, user satisfaction + feedback and overall frequency of use by application/feature. **What do you dislike about Pendo?** With all the features, and ease of use Pendo brings, there are opportunities for continued growth. **What problems is Pendo solving and how is that benefiting you?** Pendo assists with getting to the insights relating to product usage, adoption and satisfaction ### 45. Super friendly tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jazz S. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Pendo?** This tool is great to see my customer's engagement/ data! I love how easy it is to filter and look for data I could never find. **What do you dislike about Pendo?** Nothing, the tool works really well! Thank you Pendo **What problems is Pendo solving and how is that benefiting you?** Engagement data ### 46. Pendo is a game changer for UX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Pendo?** Pendo makes tagging and viewing data super simple. Creating shareable dashboards for stakeholders is very easy. Creating guides has allowed us to get an endless stream of customer feedback which has really helped to supplement traditional user tests. Pendo Replay has made those tricky stakeholder conversation very easy. Watching a painful video of a user struggling really helps everyone to empathize with the user. **What do you dislike about Pendo?** The resource center is the only thing I have found to be a bit clunky and limited to use but nothing we were not able to work through. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping the user experience team to make a case for product change and the need to more data-driven decisions. ### 47. It helps us understand our product more than we ever thought we could! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Pendo?** Guides and the automated analytics make our lives way easier **What do you dislike about Pendo?** a little bity clunky and old development wise **What problems is Pendo solving and how is that benefiting you?** It allows us to see how USERS want to use our product and what THEY care about, we wouldnt know this without Pendo. ### 48. Powerful data collection to enable data-driven decision making **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Pendo?** Fairly user-friendly, most everything can be done via UI tools but also allows powerful customizations via javascript. Love the ability to track the usage of our apps and the adoption of new features with quantifiable data points that can then be used to support or modify roadmap decisions. The ability to easily create user-facing guides is a huge benefit as well. **What do you dislike about Pendo?** I know there is so much more we can do with the tool that we haven't done so far. Wish I had more time and resources to devote to this aspect of our infrastructure. Aside from that, everything in Pendo I have 'disliked' turned out to be my own user error, so I am very grateful to have internal experts on our UX team. Would not mind getting more tips and training and seeing what other companies are doing with it (this may very well be available, and I just haven't looked hard enough). **What problems is Pendo solving and how is that benefiting you?** Insight into user adoption and behavior that we did not have before Pendo. User guides help introduce new features and accelerate adoption, while reducing support cases. ### 49. Essential tool for effective product management **Rating:** 5.0/5.0 stars **Reviewed by:** Marcques D. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Pendo?** Pendo provides excellent usage tracking, segmentation and guide creation. It's exceptionally easy to review usage data to help make informed product decisions. I rely on it on a weekly, if not daily basis. **What do you dislike about Pendo?** Pendo's Feedback portal could use an update and tighter integration. Thankfully a refresh is coming. **What problems is Pendo solving and how is that benefiting you?** Pendo solves our challenges around instant access to usage data, bulk communication to customers and in app messaging. ### 50. A superb product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Pendo?** We've been using Pendo for the last 6 years and I just love the overall product. It does everything it claims to do, and more. My favorite is the retroactive analytics. Forget to tag something? Tag it now and Pendo will go back to when the snippet was first added to the page. **What do you dislike about Pendo?** Pendo for Mobile. We've used both SDK 1 (when it was still mostly a rebranded version of Insert) and SDK 2. It's gotten better over the last several years, but still is not my favorite part of the product. **Recommendations to others considering Pendo:** If you are a web-based SaaS company, get it. This product is excellent. If you're primarily app-based, maybe give them a few more years to get their mobile act together. **What problems is Pendo solving and how is that benefiting you?** Analytics, In-app engagements, notifications to users. It allows us to track and understand our users' behavior, as well as provide them with in-app support on the fly. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627885&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A12%3A42+-0500&secure%5Bsession_id%5D=31a8355f-c771-4aa1-bbc2-1cf4daf75d8a&secure%5Btoken%5D=79a32d3b75804664f6e8314907bbe559b15dc0e1cd0591625093eb5cab79236a&format=llm_user) ## Pendo Integrations - 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Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Activity Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)