--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1808 scale: '5' date_modified: '2026-08-14' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,808 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. (202 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. (165 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. (122 reviews) - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. (116 reviews) - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. (67 reviews) - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. (63 reviews) - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. (47 reviews) - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Great software - Became a source of truth for our team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Pendo?** Detailed tagging any part of our software - made it very easy to pinpoint and differentiate elements. **What do you dislike about Pendo?** There is a bit of a learning curve to understand how some things work, but luckily there are guides for most functions. **What problems is Pendo solving and how is that benefiting you?** We are getting some visibility into our customer habits and understanding where they spend most their time.Through this we've been able to refocus our efforts into certain areas of our software. ### 2. Customer Success Manager Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Pendo?** I love the insights into how active users are. We're able to pinpoint which users are the best to reach out to for training and upgrade opportunities. **What do you dislike about Pendo?** I dislike that you cannot save reporting filters (sort A to Z, sort highest to lowest) and have them remain as defaults, especially when viewing users on a customer profile. You have to choose how to organize the results every time you click on a profile. **What problems is Pendo solving and how is that benefiting you?** Who to identify for upgrade opportunities based on usage data rather than just reaching out to the account owner who is usually removed from the actual day to day use of the product. We're seeing a higher amount of upgrades. ### 3. Decent experience but has some bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Pendo?** It is super easy to learn and to start building. The support staff is also pretty quick to respond and are helpful **What do you dislike about Pendo?** When trying to extract data from guides I've had a lot of trouble getting clean and accurate data. It requires a lot of manual checking on my part. The design window also seems to glitch a lot making it difficult to see the guide you are editing because other windows get stuck on the screen. Not as customizable as I might like in some cases. **What problems is Pendo solving and how is that benefiting you?** getting NPS surveys from our users in-product and pushing helpful information, guides, and notifications to our users ### 4. Pendo analytics are the best! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Pendo?** The fact that feature tags work retroactively are my absolute favorite part of Pendo. I'm constantly amazed at how easy it is to track product adoption! **What do you dislike about Pendo?** The search function! It is not intuitive at all. **What problems is Pendo solving and how is that benefiting you?** We're solving product migration issues, deprecations, and active use. We're able to take data back to our product teams to improve our infrastructure. ### 5. Pendo is a very easy to use analytics platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Pendo?** Non-technical people can easily get started in Pendo **What do you dislike about Pendo?** Not quite ready for the enterprise - authority/authentication, managing elements and governance all need additional effort **Recommendations to others considering Pendo:** Easy to use, but definitely expect to be disciplined about getting it set up and onboarding it. **What problems is Pendo solving and how is that benefiting you?** Incremental improvement to product features; clear measures of adoption improvement ### 6. New to pendo but excited about what I'm learning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Pendo?** we use guides to onboard new users - that is the most used feature. We also want to use the new feedback features **What do you dislike about Pendo?** I have not run into anything that I dislike as of yet. When I do I'll be sure to contact support **What problems is Pendo solving and how is that benefiting you?** Onboarding new customers ### 7. Pendo = opportunity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Pendo?** Pendo provides insight and the maneuverability to provide a better experience for your clients in a timely and efficient manner. Having access to great information in a user friendly format is invaluable. **What do you dislike about Pendo?** I haven't found anything I dislike so far. **What problems is Pendo solving and how is that benefiting you?** Closing and tightening the feedback loop. ### 8. Great tool for software PMs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 01, 2019 **What do you like best about Pendo?** I think Pendo is a great tool for tracking user actions and love how intuitive it is to get started. It's very easy to tag different features and create user paths to see how people find certain features and where they go afterward. **What do you dislike about Pendo?** I know I am not maximizing the tool like I should be. There are lots of different features and functionality that I haven't had time to explore. It's not so much a dislike of the tool as simply a reality of being spread thin. **What problems is Pendo solving and how is that benefiting you?** I can easily alert our software users to new features and track who is viewing that announcement. I know what people are and aren't clicking on in the product and can create custom paths to follow those users as they progress throughout our software. ### 9. Ooohh the data! **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor Y. | Customer Success Operations Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Pendo?** The granular data we can see at the account and visitor level to help with account discovery has been great. Also, the ease of in-app messaging has been a relief to our organization. **What do you dislike about Pendo?** The onboarding process was not as efficient as it could have been **What problems is Pendo solving and how is that benefiting you?** In-app messaging! ### 10. How Pendo help us tracking our user’s engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Pendo?** With pendo we have been able to track and measure our customers’ engagement. I really like the guide feature, it’s super helpful. Moreover you can segment specific target and chose to display or not a guide. **What do you dislike about Pendo?** It’s a new product but I disn’t Like the legacy penso guide section, there were bugs in there and was impossible to show a preview of the designed guide. **What problems is Pendo solving and how is that benefiting you?** We are improving the on boarding process and have increase the conversion from trial to paying customers. ### 11. Amazing tool that is easily plugged into our system and helps us drive user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Pendo?** Pendo has been extremely helpful to track user experience on our platform. The ease with which we are able to tag elements on our admin tool and capture user interaction, is phenomenal. **What do you dislike about Pendo?** Identified issues takes a longer time to get resolved. The support team is responsive but not fast paced. **What problems is Pendo solving and how is that benefiting you?** Pendo has helped us identify how our end users are interacting with the platform. This has made it easier to focus and prioritize new feature development and enhancements. ### 12. Be where your customers are! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Pendo?** It's easy to use, intuitive, is always innovating, and their support team are always friendly and prompt. **What do you dislike about Pendo?** They seem to charge for every single integration and small thing, which can get costly. **What problems is Pendo solving and how is that benefiting you?** We're able to connect with our customers where they are - in our product! We can tell them about data updates, new coverage availability, ask them survey questions, and more. ### 13. Transparency into Product Effectiveness **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Pendo?** The interactive dashboard is fantastic! Pendo allows you to collect user info and data info in an easy to digest manner through their dashboard. This helps product analysts understand what's working and what's not and address accordingly. The UI is also well laid out and provides a clean and clear display that is easy to sue and navigate. Onboarding is intuitive **What do you dislike about Pendo?** Product speed can be better. At times Pendo won't load deeper funnel dashboards and reports in a timely manner. The job gets done but it can take some time. There aren't too many other dislikes and the product fits our needs well **Recommendations to others considering Pendo:** Rely upon the dashboard and reporting abilities! There's so much that can be extracted from the dashboard and reporting to help more teams than just the product team. Our Account Management team uses it to track internal use of our product by role to see if internal efficiencies can be gained. **What problems is Pendo solving and how is that benefiting you?** Realising a new product into the market and tracking customer sentiment on the different features by role. Benefits have been getting better transparency into time spent on site and areas of focused dwell time by role by agency. ### 14. Excellent! **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan T. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Pendo?** Don't have to be a developer to establish app analytics and onboarding flows! **What do you dislike about Pendo?** Struggle with native mobile apps, we haven't been able to set up the tracking properly in our iOS app. **What problems is Pendo solving and how is that benefiting you?** Insane product insight that we've always needed ### 15. Great lessons and guides for my customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Pendo?** I like the Survey and NPS surveys. Also helpful to use tooltips **What do you dislike about Pendo?** The legacy app was hard to use - virtual designer is much better **Recommendations to others considering Pendo:** Highly recommend! **What problems is Pendo solving and how is that benefiting you?** Pendo helps with my training at scale ### 16. Pendo provides us with compelling insights for usage data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Pendo?** It allows me to use the tool for customer success to see if a user tool any actions on a specific page to get an idea of what they did. It also gives us insight as to what are the most popular features. **What do you dislike about Pendo?** Wish there was a way to automate reporting **What problems is Pendo solving and how is that benefiting you?** Understanding popular feature usage so that we can target conversations for upsell/crosselling. Also insights to improving training materials for difficult features. ### 17. Great, logical product with community support **Rating:** 3.5/5.0 stars **Reviewed by:** Claudia C. | Product Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Pendo?** It makes sense and follows a certain logic. There are ways to double check, e.g., there's a code to check if Pendo is installed on a certain part of your site. This means troubleshooting can be boiled down to a handful of issues. More or less easy to use, and the templates are great. There's a Pendo support community you can join via Slack. **What do you dislike about Pendo?** Onboarding process and learning curve was a bit steep, especially for someone with very little CSS background. I haven't touched much code since Myspace days, so I had to learn all of that over again in order to use this product. Figuring out how to integrate Pendo into the product I'm working on was the biggest challenge. Devs may have to recode your product for Pendo to work correctly. They gave us a bunch of "live" seminars to virtually attend, but they were all pre-recorded so we weren't able to ask questions. Our CSM was available for the first month of us adopting the product, but has not been great about any sort of follow-up or responding when I message her. **Recommendations to others considering Pendo:** I would recommend it, but I would also look into how it might be integrated into your product first. If you have existing walkthroughs and guides that need to be migrated over to Pendo, they will charge you an extra fee because it falls under the "Professional Services" team. If you have someone on your team who is very familiar with code, then Pendo is a great product--if it isn't there, you can build it. **What problems is Pendo solving and how is that benefiting you?** We used Pendo to replace another customer onboarding product, WalkMe. Pendo cost less than WalkMe, and has a lot more built-in analytics. Guides look a lot more streamlined. ### 18. Pendo enhances the onboarding process. **Rating:** 4.0/5.0 stars **Reviewed by:** Danny V. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Pendo?** Pendo is flexible and easy to use and can be quickly implemented in your environment. Pendo has great support that resolves issues fast. **What do you dislike about Pendo?** Since it is still a new product, it is growing and learning what its customers truly need. Some integrations are more challenging than others. **Recommendations to others considering Pendo:** Establish best practices early **What problems is Pendo solving and how is that benefiting you?** Pendo is assisting us in onboarding and training new users on our product swiftly and efficiently. We have significantly decreased support volumes by enabling our customers to assist themselves. ### 19. Easy way to review insightful data about your users !! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Pendo?** User Usage Trending in the dashboard when pulling up the account. **What do you dislike about Pendo?** Having more details on the timeline on what each user is doing. **What problems is Pendo solving and how is that benefiting you?** Product Analytics. ### 20. Useful product that helps us in product analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Pendo?** The charts are nice and the way we have setup we get a lot of useful product usage details **What do you dislike about Pendo?** I would prefer to get to the page that I go to more easily. I guess there is some way to set that up - but it can be more intuitive **Recommendations to others considering Pendo:** A useful product that serves our needs. **What problems is Pendo solving and how is that benefiting you?** Measuring product usage of our product ### 21. Pendo helps us showcase new features/ warnings etc quickly without having to do the code change **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Pendo?** It is super quick, no developers involved, powerful for analytics and a powerful tool especially for cloud services **What do you dislike about Pendo?** It sometimes becomes a substitute for UI defects and can at times be too distracting for users if not created or used well. **Recommendations to others considering Pendo:** Quick, easy and powerful tool for non-devs to produce UI code to get analytics, generate simple workflows, warnings, messages to customers **What problems is Pendo solving and how is that benefiting you?** Announcements in a true cloud like manner. No dev effort needed is awesome and efficient. It gives more power to product managers ### 22. Easy to Use And Deploy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Pendo?** Ease of use, notifications and informational product emails are friendly and easy to understand **What do you dislike about Pendo?** User onboarding for certain features can be confusing - I have to teach new people internally how to use it **Recommendations to others considering Pendo:** Talk to your CSM from Pendo, ours has been great **What problems is Pendo solving and how is that benefiting you?** Collecting customer feedback, page level analytics ### 23. Great Engagement Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Pendo?** The usability and integration with our own application for guide setup. **What do you dislike about Pendo?** I don't have enough time myself to engage with all of Pendo's features. **What problems is Pendo solving and how is that benefiting you?** We can automatically track out customer's engagement over time, helping us focus our efforts on at-risk accounts to reduce churn. ### 24. love the product, a bit of a learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Pendo?** LOVE the guides. They are phenomenal and essential for any software adoption. **What do you dislike about Pendo?** I felt that the learning curve was a bit rough. The experience could be more user-friendly. **What problems is Pendo solving and how is that benefiting you?** Trying to get more detailed product analytics and optimize the onboarding experience for customers. ### 25. A great tool for providing messaging to users AND gaining insight into user activities. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Pendo?** * In product messaging abilities. * Analytics regarding app features. * Quick survey/feedback (i.e. NPS). **What do you dislike about Pendo?** * Some accessibility issues. * Tool blindness (using in app messaging too much, gets ignored by users). * Not sure of all the capabilities. * Initial set up and branding. **What problems is Pendo solving and how is that benefiting you?** * Informing users about features in order to gain more customer loyalty. * Analytics. * Ability to learn more about our users. ### 26. Great user insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Pendo?** I love the ability in being able to understand the usage of features over time. This is especially important when we try to understand how various campaigns influence how a feature is being used. **What do you dislike about Pendo?** Not being able to overlap multiple in-app guides over a feature as we sometimes run various in-app guides to promote a feature. **What problems is Pendo solving and how is that benefiting you?** Feature usage analytics + in-app guide Make users aware of different features launched Internal usage - understand how users are using the features ### 27. Engaging tool with surprising dashboard features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Pendo?** The UI is very engaging but also simple. This makes for a pleasant user experience. **What do you dislike about Pendo?** While Pendo’s dashboard fracture is aesthetically pleasing, I’d like to learn more/have more functionality to tie into other products I.e. data warehouses, tableau etc. **What problems is Pendo solving and how is that benefiting you?** Transparency - this tool allows users to provide an at-a-glance view of current standings. ### 28. Fantastic tool for guided product walk throughs, tutorials, and notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Emily E. | Customer Marketing Specialist, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Pendo?** The Pendo support team is second to none. Our personal representatives are always looking for ways to make our experience even better. **What do you dislike about Pendo?** There are a few glitchy things within Pendo that make scheduling guides tricky to spot check. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us provide product information to select groups of customers without having to send ANOTHER email. And we can track interaction to those messages. ### 29. Pendo Guides Are Great, Analytics Need Some Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Pendo?** The Pendo guides are easy to create, implement, track, and analyze. Allows us to use tooltips without getting engineering involved. **What do you dislike about Pendo?** Analytics need improvement. There are no summaries or totals on reports. No indices. Some definitions/labels are silly. "Daily" users are 13 days plus in a month? **What problems is Pendo solving and how is that benefiting you?** Improves ability to onboard, reduces churn etc... ### 30. Used to automate messages to customers in-product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Pendo?** Has driven adoption of certain applications/tools within our product. Using time based and action messaging to send more appropriate content to customers. **What do you dislike about Pendo?** Haven't run into any issues or things that I dislike yet. **What problems is Pendo solving and how is that benefiting you?** Driving adoption of our product. ### 31. Pendo has changed how we interact with our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2018 **What do you like best about Pendo?** I like being able to add pop up guides to our product with relative ease (compared to coding it into your product) to announce new features and prompt users for feedback. I also like the ability to track interaction with these guides and our product as a whole using Pendo. **What do you dislike about Pendo?** I dislike many of the quirks encountered when setting up guides. Between the code editor and interface editor it got very frustrating at times trying to get a guide to appear and behave correctly. **Recommendations to others considering Pendo:** If you're dealing with a web app Pendo is great. We got it to work with our Chromium app after a bit of work. It has been great, but our unique situation has added some challenges. **What problems is Pendo solving and how is that benefiting you?** We are using in app notifications to inform our customers about new features and better tracking user interaction with our whole product. We have more insight into what areas get used and how often. ### 32. Earlier User - Great Results so Far **Rating:** 4.0/5.0 stars **Reviewed by:** Connell O. | Project Manager - Product, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Pendo?** Easy to set up and get metrics back quickly If you change you tags it will recalculate back to installation not when the tag was added Lots of support and documentation to get you started **What do you dislike about Pendo?** Can be difficult to isolate user workflows and what to tag Sometimes the URL tagging can be difficult depending on how your application is set up **What problems is Pendo solving and how is that benefiting you?** Better user analytics and insight into user behaviour ### 33. Pendo provides valuable account and user level interaction data **Rating:** 4.0/5.0 stars **Reviewed by:** Jake C. | Customer Success Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2017 **What do you like best about Pendo?** Pendo's UX is phenomenal. Getting other's in our organization to utilize Pendo is a no-brainer, since the learning curve to take advantage of it's valuable data is relatively slim. **What do you dislike about Pendo?** The lack of flexible dashboards and the inability to send reports (on a singular or recurring basis). **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to track our "pro" users and our "inactive" users. It allows us to correlate feature/page usage with "customer success." It allows us to implement in-app messaging, guides, and surveys. ### 34. Very helpful tool for product team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2017 **What do you like best about Pendo?** Pendo is easy to use and intuitive. A product team can track feature usage and analyze the data to see overall patterns, as well as identify any specific customers that are at risk/that are superusers. You can also send custom messages or instructions to users based on the actions they have taken on your site. **What do you dislike about Pendo?** Pendo tracks clicks but does not track other types of events (page loads, form submission) so we could not get a complete picture of certain user activity. **Recommendations to others considering Pendo:** This tool is so helpful for a product team. Its features overlap with a lot of other tools you may already use for analytics or in-app messaging so it would be a good idea to evaluate exactly what you need and what you already have. **What problems is Pendo solving and how is that benefiting you?** It is so easy for a product manager to track user activity. Any one can set it up (you don't need a developer) and it is easy and intuitive. The fact that you can start tracking anything at any time is so helpful for understanding the success of new features that we put in the product.. ### 35. Still exploring possibilities - very easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2016 **What do you like best about Pendo?** I was brought on as a Pendo product user after one of our UX managers had made the purchase. I have been using it create clickable product definitions to help explain unique features in our product. After a little setup support and tour from the UX manager, the ease of use and ability to quickly update these little "lightboxes" have made it SUPER simple to return, edit, and publish to our users. **What do you dislike about Pendo?** I would like to be able to set a custom target (as in draw a selection area) when targeting a location for a guide to pop-up. It's a just little 'dislike'. **What problems is Pendo solving and how is that benefiting you?** Looking to bring higher productivity and efficiency in telling/broadcasting our product story. This tool has provided a one-stop shop to update and publish our product message on an on-going basis to our core audience, the user. I haven't used the Pendo tool to create a product feature walk-through yet, but that is definitely on my list. I'm sure I will have more feedback at that time. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bnps_score%5D%5B%5D=4&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A52%3A56+-0500&secure%5Bsession_id%5D=324d399b-0378-4903-8597-3e9df1926345&secure%5Btoken%5D=cebf16e915282327c5432e692dd02767302128751aeeac073c0c83ba19cb5948&format=llm_user) ## Pendo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Activity Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)