--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1808 scale: '5' date_modified: '2026-08-09' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,808 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. (202 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. (165 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. (122 reviews) - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. (116 reviews) - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. (67 reviews) - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. (63 reviews) - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. (47 reviews) - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Its been okay **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Pendo?** Having access to the data at all has been helpful in expanding our digital experiences; its certainly better than nothing and/or only relying on something like google analytics which isn't tied out to identifying our customers and users. **What do you dislike about Pendo?** I question some of this data is accurate, I've found that charts/reports take time to update after making adjustments (I'm not sure how long the delays are), I found a bug in the API that I had to pay for in order to push data over to our Hubspot instance and its been really hard to get a good ETA on a fix - not to mention you're asking people to pay for this feature/functionality when it isn't working, I had an inapp guide recently that was a super basic two step walkthrough with a setting where if you click the "x" it should dismiss it altogether but users were informing me that even after they dismissed it - it would populate the next step, even though I have it set to only show 1x/day and dismiss altogether after 2 dismissals. So it appears that the logic I built out isn't working, I haven't had time to investigate why so I just turned it off altogether. This is unfortunate because our product is pretty complex, with regular feature releases that I'd like to trust the inapp tool would be helpful in educating our users. I don't love that in order for me to conduct a simple CES, I have to build an inapp guide poll instead of just using the standard survey feature; instead of designating only NPS as a the survey function you should consider just allowing for that survey function to be ANY survey. This makes it hard in pulling in the CES responses to Hubspot as I have to build special data ingestion. I'll admit I came from an org using Gainsight PX and CS, and before that we had ChurnZero so its a tough comparison because I know Pendo to be a bit smaller - realizing that the developer resources aren't as large as a company like Gainsight. I also realize that for Pendo, we're probably a tiny account and so when I submit a ticket like the API to Hubspot not working; we're not going to be prioritized over bug fixes/feature releases or larger customer accounts. Ultimately when I get the budget I will likely move away from Pendo. **What problems is Pendo solving and how is that benefiting you?** We need to understand the digital behavior of our users to help inform enablement resources, where users might be getting stuck, and product development needs. ### 2. Product could be great but needs a lot more customisation abilities **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Pendo?** you can see the potential the platform could offer **What do you dislike about Pendo?** We aim to use Pendo to gather feedback our sales team receives from customers however the tool is currently only set up to use if you have the app in built into your website and have customers send feedback directly. Bulk upload isn't usable as you can't upload to custom template. Manual upload takes forever. Having no control over what shows on your dashboard makes it useless Would be great to save custom reports and to have more things pull into the report as since we can't do that, the data stored in pendo isn't of much use e.g. comments and multiple requesters Would also be great to have more lists in the ticket requests that would allow us to filter requests down more. these should be able to be set up custom, not restricted. Add SQL or the ability to filter for and/or on browse. Remove restrictions on statuses, allow people to create their own with custom rules. Make the platform more useable/intuative. I probably have more but that's all I can think of for now. **What problems is Pendo solving and how is that benefiting you?** We currently receive our positive and negative feedback in a weekly email round up however this is not filterable or searchable and we can track trends easily with this ### 3. Disappointing Training and Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Pendo?** We're just starting, but we are (or were) really excited about Pendo's potential. Our application needs a page interaction and tracking tool to help us with retention efforts. Additionally, we were planning to develop a support center in our application. The Pendo In-app guides was purchased to cut our development time and offer our users several self-help options. **What do you dislike about Pendo?** We just signed on with Pendo and have been extraordinarily disappointed with the support we have received so far. Following the sale, our sales representative sent an email welcoming us and referring us to Services Consultant. It was assumed in our welcome message that we were installed (which we were not) and there was no direction on how to do this. After contacting our sales rep, we were given links to articles with no one to talk to at all. Only after the installation are you allowed to speak to a human. Our dev team implemented the snippet based on the instruction, but the data was not streaming into our install. We scheduled our Services Consultant for our "training" session, and the first 20 minutes were spent configuring our site to talk to our app (an area where we are still having issues). Exhausting a significant amount of allotted time for our training, we spent the rest of the session on a product tour. Nothing about our use case or implementation advice. Even articles and training recordings were never sent until we reached out to ask for them. We submitted a couple of issue tickets to support concerning install issues and site logging problems with no answer after six days. We reached out to our Services Consultant to ask for assistance and support finally responded (no response from the consultant). Support attempted to assist us and was able to point us in a direction. Unfortunately, these responses were, once again, more articles. When we asked to set up a quick conversation with our Services Consultant, we were told, “we do not offer free one-on-one/individualized training for this,” which is not what we asked for. We are looking for support! Not a good start and disappointing coming from an organization that sells support software. **What problems is Pendo solving and how is that benefiting you?** None right now. We still are not implemented after a month working on the install. ### 4. could provide a better UX **Rating:** 2.0/5.0 stars **Reviewed by:** Heloisa F. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Pendo?** Being able to get data, and add guides in the app without a developer. Different features in the same product. Editor for guides, templates, dashboards and segmentation. **What do you dislike about Pendo?** Translations are very hard to make you almost need to have coding knowledge. NPS survey email doesn't have a translation option, settings can be hard to understand. **What problems is Pendo solving and how is that benefiting you?** Adding instructions for users, doing surveys in the app without any dev help, and collecting data. To sum up is getting to know the user better and not being dependent from devs. ### 5. No Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Pendo?** Quite easy to do basic setup, both for developers as for admins **What do you dislike about Pendo?** The Free tier has no support at all. There is only a forum which is not active.If youy run into a problem you are truely on your own. **What problems is Pendo solving and how is that benefiting you?** Getting insights into who is using our application and in what way. ### 6. Pendo **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Pendo?** Ability to create in-product guides. The set-up of these is quite straight-forward. **What do you dislike about Pendo?** I understand smaller companies may like their analytics. But at enterprise level it merely confuses employees when they see numbers that dont correlate with Google Analytics or Adobe Analytics. You should be able to turn it off for users and only use pendo for use cases approved by the company, eg in product guides. **What problems is Pendo solving and how is that benefiting you?** Messaging customers us targetted guides. ### 7. Limited innovation over last few years and over-zealous marketing to paid users **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Pendo?** The guides are pretty good and it's very convenient that they are directly linked to the cohorts created and managed in the analytics side of the product. **What do you dislike about Pendo?** There have been almost no new features over the last 2-3 years that have had any impact on the B2B SaaS products I've been developing. There are key missing features such as (1) no content hosting solution for the paid help centre - you must bring your own such as zendesk or wordpress. (2) Very confusing app store with poor documentation - there are 3 different zendesk apps for example and even customer support don't seem to know which to recommend. (3) Guides support multiple languages but then you must use an open source offline tool to actually generate and manage translation files which is fragile and laborious. Over the last 12 months Pendos marketing team also called me and emailed me again and again marketing their mobile OS product even though if they'd spoken to the account manager they would have known we only have a web app product. There were also misleading incentives to provide product feedback that were actually marketing exercises disguised as soliciting product feedback. As their final marketing fail I was sent an invite to write this review on G2 on the very same day I got the email that our account is now being disabled as we declined the renewal offer... Ultimately the inability to group events by objects other than users and accounts is the primary reason I chose to leave Pendo in favour of Amplitude. Pendo does not seem well suited for B2B products as a result. **What problems is Pendo solving and how is that benefiting you?** Targeting guides to cohorts ### 8. Currently, we are using the Feedback product, which is not mature, and should have been in Beta mode **Rating:** 2.0/5.0 stars **Reviewed by:** Chen S. | Product ops, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Pendo?** That customer can access the portal and submit feedback **What do you dislike about Pendo?** lack of maturity of the product, there are many bugs, many inconsistencies in the system **What problems is Pendo solving and how is that benefiting you?** Collecting feedback form customers, and tracking progress of these feedbacks ### 9. Needs work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Pendo?** Surveys and the analytics are usually pretty helpful **What do you dislike about Pendo?** How complex or hidden things can be sometimes **What problems is Pendo solving and how is that benefiting you?** Helping us to analyze and improve our own user experience ### 10. G **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Pendo?** Creating simple guides is not too much slow **What do you dislike about Pendo?** Guide design is too cumbersome and is not developer friendly **What problems is Pendo solving and how is that benefiting you?** Guide creation. ### 11. Can’t use it **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Pendo?** The concept seems great, but kind of hard to say I like it when it is so hard to use. **What do you dislike about Pendo?** Can not get it to work 9 times out of 10 **What problems is Pendo solving and how is that benefiting you?** Can’t launch designer. No customer support. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A21%3A40+-0500&secure%5Bsession_id%5D=d692d059-f6bd-4490-825b-418469d809c9&secure%5Btoken%5D=0f24548112249081c107183fbddebd4002270f1007a5434a8210c015cad0a033&format=llm_user) ## Pendo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Activity Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)