---
title: Pendo Feedback (formerly Receptive) Reviews
meta_title: 'Pendo Feedback (formerly Receptive) Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how Pendo Feedback (formerly Receptive) works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 11
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Pendo Feedback (formerly Receptive) Reviews
**Vendor:** Pendo.io  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 11
## About Pendo Feedback (formerly Receptive)
Leading B2B SaaS companies use Pendo Feedback to build winning products... Pendo Feedback is a product feedback solution that enables your product teams to make data-informed decisions, understanding what customers, prospects, and team members want the most. Our unique method of prioritization lets you see your customers' dealbreakers and nice-to-haves, so you aren't just left with a long list of wants. Our in-depth reporting and analytics allow you to segment by the metrics most important to you, such as account value (MRR), location, size, industry, and many more. Pendo Feedback automatically keeps your customers in the loop, sending out notifications whenever a request they're interested in changes status. This isn't just a product management tool, it's a company-wide solution that enables you to start taking feedback seriously and gives you the data and insights needed to develop your product in a meaningful way.






- [View Pendo Feedback (formerly Receptive) pricing details and edition comparison](https://www.g2.com/products/pendo-feedback-formerly-receptive/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-08+13%3A29%3A05+-0500&secure%5Bsession_id%5D=ece58df6-0f18-4bc8-a678-fbde7a37f629&secure%5Btoken%5D=41627748955deb1ef764eef1f287e9f15e98a5c414bd337d4627d62fac43521e&format=llm_user)

## Pendo Feedback (formerly Receptive) Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

## Top Pendo Feedback (formerly Receptive) Alternatives
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