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Pendo

4.0
(4)

Landlords, Pendo streamlines property management, reducing duplication so you can spend time doing the things you love.

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Pendo Reviews

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Pendo review by Administrator in Internet
Administrator in Internet
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"Easy to get up and running, analytics are delivered fast, UX continues to be a weak point"

What do you like best?

Getting started with Pendo is very easy. You just identify what information or metadata you want to capture and then insert a Pendo snippet into your HTML templates. Within an hour, you'll start to see your dashboards fill up with data! As with any of these tools, if you put garage in, it will push garbage out, so it does make sense to work with an engineer to ensure you're pushing the correct data in (and data that you'll use). After that initial installation, you won't require engineer assistance, you'll be able to see whose using your app, how often they're visiting and what features they're using. Understanding and visualizing which features are being used, with so little installation / ramp-up work is where Pendo shines.

What do you dislike?

I really struggled with the user experience when building a guide. I often found myself wanting to Save my work, which would then close the guide I was working on. I did not want to close it, I just wanted to save my work! And since you're loading this utility on top of an existing web app, it takes a bit to load, so all those open and closes add up. Their new guide builder seems to be better, but it still takes a lot of clicks and mousing over to figure out how to get the job done of adding a guide, updating the text, setting the segment, etc.

What business problems are you solving with the product? What benefits have you realized?

I use it for feature adoption analysis, visitor analytics, in-app product announcements, nps and onboarding guides. A main benefit is that we use it to identify ideal customers for conduct interviews with, because we can see their exact usage and therefore tailor our interviews to customers who have exhibited a pattern or set of patterns

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Pendo review by User
User
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Review Source
content

"Transparency into Product Effectiveness"

What do you like best?

The interactive dashboard is fantastic! Pendo allows you to collect user info and data info in an easy to digest manner through their dashboard. This helps product analysts understand what's working and what's not and address accordingly. The UI is also well laid out and provides a clean and clear display that is easy to sue and navigate. Onboarding is intuitive

What do you dislike?

Product speed can be better. At times Pendo won't load deeper funnel dashboards and reports in a timely manner. The job gets done but it can take some time. There aren't too many other dislikes and the product fits our needs well

Recommendations to others considering the product

Rely upon the dashboard and reporting abilities! There's so much that can be extracted from the dashboard and reporting to help more teams than just the product team. Our Account Management team uses it to track internal use of our product by role to see if internal efficiencies can be gained.

What business problems are you solving with the product? What benefits have you realized?

Realising a new product into the market and tracking customer sentiment on the different features by role. Benefits have been getting better transparency into time spent on site and areas of focused dwell time by role by agency.

What Property Management solution do you use?

Thanks for letting us know!
Pendo review by Michael M.
Michael M.
Validated Reviewer
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"Great Insights and easy to use "

What do you like best?

Overall the interface is really intuitive, integrating into our product was very easy and the insights that we are gaining is helping us build a better product and customer experience

What do you dislike?

Not much to say here. I look forward to more features over time

What business problems are you solving with the product? What benefits have you realized?

Improving customer experience and measuring value of new features

Pendo review by User
User
Validated Reviewer
Review Source
content

"Used to automate messages to customers in-product"

What do you like best?

Has driven adoption of certain applications/tools within our product. Using time based and action messaging to send more appropriate content to customers.

What do you dislike?

Haven't run into any issues or things that I dislike yet.

What business problems are you solving with the product? What benefits have you realized?

Driving adoption of our product.

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* We monitor all Pendo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.