Verified User in Logistics and Supply Chain
EL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Great Pricing, Flexible Tariffs, and Strong Global Connectivity"
4.5/5
What do you like best about Pelion IoT Connectivity?

Their pricing, the availability of tariffs, and their global connectivity. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

There is nothing in particular that would warrant commenting on. Review collected by and hosted on G2.com.

PG
Patrick G.
"Effortless SIM Management with Stellar Support"
5/5
What do you like best about Pelion IoT Connectivity?

I find the ease of SIM activation and management through Pelion IoT Connectivity to be really beneficial. The management of the SIMs via the Pelion portal is very good. I also appreciate the good support because they listen to what the problem is and very often get the issues resolved. Additionally, the initial setup was very easy and smooth. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

Recently there have been a number of infrastructure issues that have impacted access, and also DINA not working with my ISP that uses IPv6. Review collected by and hosted on G2.com.

Colin P.
CP
Colin P.
"Effortlessly Scalable Connectivity with Fast Setup"
4/5
What do you like best about Pelion IoT Connectivity?

I like Pelion IoT Connectivity because it offers balanced costs and SIM profiles that enable scalability and provide long-term security crucial for managing LTE devices. The setup was super easy, and we were up and running in under 30 minutes after the SIMs arrived. Additionally, the expedited delivery of physical SIM cards for a manufacturing run was impressively fast. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

Pelion is aimed at IoT and edge but the data scales fluctuate in this industry. Much higher data devices would mean we would likely have to choose alternate providers long term. A solution for all sizes would be incredible. Review collected by and hosted on G2.com.

Andy P.
AP
Andy P.
"Reliable Connectivity with Future-Proofing"
5/5
What do you like best about Pelion IoT Connectivity?

I like Pelion IoT Connectivity for its global multi-network coverage, especially in areas with poor connectivity and network lock-in, which leads to reliable communication. I appreciate that it's future-proofed and consistently reliable and secure. The simplicity of dealing with Pelion and managing our online account is a big plus. The ability to generate reports helps us ensure we have the right products. Although I didn't handle the initial setup personally, my colleagues have always given good reviews on how easy it is to deal with Pelion. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

Nothing Review collected by and hosted on G2.com.

DS
Dean s.
"Effortless IoT Management with Pelion"
5/5
What do you like best about Pelion IoT Connectivity?

I use Pelion IoT Connectivity to assign IoT sims to assets within our production environment, order sims, and manage stock. It makes sim stock management very simple and straightforward. I find the front-end website and features ideal for me since it's streamlined and very easy to use. The whole web platform just works, all the data I require is there. My initial use of the system was intuitive and very easy. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

Sim enabling could be changed but we are currently discussing this with Pelion and are comfortable they will change or amend as they have always listened and tailor the platform to customer requests. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Well rounded connectivity platform that focuses on: security, acessibility and management"
4.5/5
What do you like best about Pelion IoT Connectivity?

Focusing initially on connectivity. We find the tariffs available to be the best part of why we use Pelion, combined with active roaming, we can strive to be "always connected". The private VPN package also provides a level of connectivity to each of our devices directly, securely and easily. We could not live without it now.

Turning towards the management of the network. Throughout our time using the online Pelion portal we have embraced more of the features from subscriber grouping to using the batch update feature. The "refreshed" interface that was released recently is better than the last version, it is slightly easier to use and is more reliable. The REST API endpoint has enabled us to begin trailing active device monitoring, however, development of this has been mothballed to date as we find the over consumption email alerts to do a good enough job. It is nice to know we have options in the future to expand the use of automation and integrate its productivity gains into our business.

I would also like to send a huge thank you to the whole technical support team at Pelion for always delivering the best customer service and each of the team are insightful, engaging and helpful. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

We have suffered from network outages in the past and in the last year have seen reliability worsen slightly. These events have been identified and responded to quickly. The refreshed online management interface is better but personally I do find there is a lack of logic to the navigation, often trying to find a section but looking under the wrong menu. Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Mid-Market (51-1000 emp.)
"Great Support and User-Friendly Platform, but SIM Setup Can Be Tedious"
3.5/5
What do you like best about Pelion IoT Connectivity?

Pelion technical teams are always very helpful which we appreciate from a b2b perspective.

Comparing to some other IoT UK, Pelion has one of the best platform; easy to use and easy to the eyes as well Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

All Pelion sims by default requires username, password and APN for authentication prior to success connection. This is a problem to old designs/server/tools if they were designed to authenticate only with APN (without the need for username and password).

There is a way around this with Pelion team which does solves the issue but was quite a hassle to manually turn this off on each sim which delays testing significantly Review collected by and hosted on G2.com.

LR
Liam R.
Electrical Engineer
Mid-Market (51-1000 emp.)
"Exceptionally Intuitive and Easy-to-Use Software"
4/5
What do you like best about Pelion IoT Connectivity?

This software is extremely easy to use and feels very intuitive. I rely on it almost every day to help set up products for our business, and the process is always seamless. I haven't interacted with customer support yet, so I can't comment on that aspect. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

I've found it really easy to use. I love the colour scheme Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Easy-to-Use Dashboard, But Room for More"
3/5
What do you like best about Pelion IoT Connectivity?

The management dashboard is pretty easy to use. The customer support team have also been responsive whenever we've needed to engage with them. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

We had an avoidable issue during onboarding where all of our IoT SIMs were taken offline - Pelion said the fault lied with our previous supplier who didn't provide them with all the required information.

Separately, although the dashboard looks nice, one of the primary things I use it for (looking up a SIM from it's phone number) appears quite difficult to do and requires me to export data from the platform into CSV and search it. It would be great to have that functionality built into the UI. Review collected by and hosted on G2.com.

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Mid-Market (51-1000 emp.)
"Private APN Delivers Outstanding Performance"
5/5
What do you like best about Pelion IoT Connectivity?

We have 10s of thousands of sims with pelion all on a private APN and a VPN connection allowing us to access them privately and securely. Everything works well with little to no down time. If we do have any issues or questions the support staff are very knowledgable and able to help in any way they can. Using the Pleion Portal or check/activate/cancel sims makes life a breeze too. Review collected by and hosted on G2.com.

What do you dislike about Pelion IoT Connectivity?

We've had a few API issues when pelion created their newer API/portal platform as we used some legacy APIs. These were rectified by the devs after contacting support and re-added into the newer version. Review collected by and hosted on G2.com.