Pega has great out of the box functionality to use - they are flexible and overall very well designed features that would be great when being utilized for the right servicing source. Additionally, it's easy to search and find for the pages you are looking for, and to access changes in a sandbox environment. There is certainly a lot of positive aspects of using Pega, as we have been using it for years. Review collected by and hosted on G2.com.

We are using this for general customer service needs, and it's not an excellent fit for that. It requires a lot of custom work, and we are not able to use a lot of the out of the box features for our needs. This is much more suited for case management over customer service as a whole. Review collected by and hosted on G2.com.

Pega helps me create a unified decision hub that centralizes all marketing decisions and triggers campaigns and channel interactions. Review collected by and hosted on G2.com.

It requires a lot of techinal assistance to set-up and the system can be slow at times. Review collected by and hosted on G2.com.

It's very helpful to have all tools relating to developing software all in one place such as front end, back end, database, debugging, development tools, testing, scrum tools, etc. This helps keep everything organized and cohesive which is crucial in software development. Review collected by and hosted on G2.com.

There are several downsides to Pega from a developer standpoint. In every Pega application I have worked on, because it's a webapp, it can be so slow that productivity takes a huge hit. Granted, this could have been caused by a lack of server or db resources, or slow internet, but the fact that every application I've worked on spanning multiple organizations and servers have been slow, is a problem that needs to be fixed. Developer's work quick if they have the tools and the resources necessary but if the tools and resources are running very slow, it can negatively effect productivity.

There are many other "quality of life" changes that I would like to see such as a much better rule search engine, lots of little frustrating bugs that need fixing. But my biggest complaint of all is the documentation.

Pega NEEDS to invest major time and resources on improving their documentation for developers from the high level all the way down to the lowest level they are comfortable with. Developers will not spend time learning a platform with such terrible documentation. Review collected by and hosted on G2.com.

Designing at one place with Micro journey Review collected by and hosted on G2.com.

Software storage size is bigger and nothing like dislike Review collected by and hosted on G2.com.

The software is really very easy to work with and everything is inbuilt just we need to learn how to use the tools. Review collected by and hosted on G2.com.

It takes five minutes to open as it is stored in cloud Review collected by and hosted on G2.com.

Pega provides as much (or as little) "hand holding" as the team needs. By guiding us through the options we are better able to create a tool that is easier for end users to understand and use. Review collected by and hosted on G2.com.

Sometimes, the lack of out of the box flexibility can be frustrating and work arounds have to be devised Review collected by and hosted on G2.com.

The robotics behind pega do make our agents jobs much easier and user friendly, however the software is slow, so it makes it seem like it's taking longer to complete tasks that were somewhat faster before. Review collected by and hosted on G2.com.

There is quite a bit of lag time on the front end, and I understand that it's doing a lot in the background, however in this day if something doesn't happen instantly it feels slow. We also use the knowledge library side, and currently you have to tag it, but it won't allow you to really search multiple words at one time, which is frustrating. So you have to tag specific words in hopes that people will search for the right word. Review collected by and hosted on G2.com.

The wizards to create web services (SOAP or REST), generate related components to greatly improve developer productivity. Review collected by and hosted on G2.com.

You need to develop your applications on a platform (e.g. PRPC). It would be nice to write your code using an IDE and deploy it to the runtime environment. Review collected by and hosted on G2.com.

Pega platform has many of the latest and greatest CRM features and also caters to Analytics, Robotics. Review collected by and hosted on G2.com.

This is a tough one. Since Pega platform offers many features, sometime projects are implemented without considering the right design and that leads to longer timelines Review collected by and hosted on G2.com.

collaboration with the team right from the development of the application, allowing business to understand how the application is being build. Review collected by and hosted on G2.com.

Nothing in PEGA I dislike. It has each and every component build to integrate with other applications. Review collected by and hosted on G2.com.